Vodaphone 

Lets start with the positives! Vodaphone gives the best coverage for my area. The Vodaphone Elgin store operatives are as good as you could wish for concerning advice. However, at the end of my contract trying online to change to the sister company of Voxi was a truly awkward, difficult and stressful experience. OFGEM states a PAC code should be provided within minutes. THREE hours later and attempts to get the Vodaphone BOT and the website to unsuccessfully answer my queries, I resorted to the sister company's representatives of Voxi. The first Voxi chap got it totally wrong in stating that I'd be able to easily retain my 25 year old mobile number. A later Voxi support officer said I'd have the complication of reverting to Vodaphone Pay as you go and then joining Voxi to retain my number. This to get the wished 30 GB of data and free calls and texts at £10/month against the rip off of Vodaphone monthly monthly contract @ £21 for 10GB of data. I had had my number long before getting involved with Vodaphone.
After three hours I eventually received my PAC code, and was wanting to distance myself from both Vodaphone and Voxi as it had become apparent that they are very much one and the same with Vodaphone unwilling to see customers migrate to a cheaper option for a better deal.
Proven through the ability of the reps being easily able to transfer calls between the two companies.
Eventually I gave up and renewed the contract when a Vodaphone call came through offering double the data for less than half the price of my existing contract.
OFGEM needs to get a handle on this sort of behaviour!

I visited the Hanley store in Stoke on Trent on Saturday 16 September 2023.

The customer service we received from Joshua was outstanding. He was incredibly knowledgeable, helpful and empathetic.

10/10 rating from us we could not have wished for more.

Warning
Vodaphone had been charging me for over 2 years for 2 x insurances for one phone. Plus when I got my new phone I asked for them to cancel my insurance and they didn't so I have called them twice, been in store twice and all they says is they will call me back but they never do, they owe me alot of money and they are ignoring me, I have now gone to consumer affairs since they made a big mistake and expect me to foot there bill.

Excellent service
Very polite
Helped me sorted my order
Chris at St Austell

This review has been given 1 star as I couldn't give 0. I had a charge to my account for a subscription to a company I hadn't signed up to. Vodaphone allowed this to happen despite having the spend manager on!
They refused to credit the amount back to my account. On further investigation this has happened to 1000s of people- and Vodafone allow it!

Visited the Darlington store today to look at options to my call plan that was coming to an end. I was served by Jay... who was knowledgeable, helpful and friendly and explained everything very clearly to me. I left the store a happy customer and feeling I'd received excellent customer service. Thank you Jay

Highly recommend Olly. Defiantly knows his stuff.
I have been with another network for years with very poor coverage worldwide.
Olly searched Vodafone for the best deal to suit my needs.

Visited the Ely store today, terrible customer service.
One staff member was arguing with a customer and the staff member serving me was more interested in listening to this conversation,
Didn’t listen to what I was saying, was constantly looking around totally uninterested.
Got up and walked out in the end.
Was a loyal Vodaphone Customer now moving to Sky Mobile.

Add to contract with Vodafone was never ending headache, always adding to my bill terrible customer service.
Right to the end!!!! I will never go back! avoid

there broadband service is bad, on a good day which are rare its fine, most of the time its bad, half an hour to sorn my car. i constantly have to reset the router to get a connection

Absolute Circus, I have never had the misfortune to deal with such a company as Vodaphone. As a business we unfortunately have 2 phones with them which we want to move away and need a PAC code.
Each time I try to speak to them to sort this, they ask us for a PIN no, which we have never had. As a result due to security issues, they refuse to speak to us. Twice we have resent the Security form they asked us for twice they refused it. They are so obstructive and just say we have to go to a store to sort, completely refuse to sort over the phone. Absolute joke of a business and would advise never to touch them with a barge pole...useless!!

Wow they need to do something about their reviews don't they? So anyway, for me in my area vodaphone has about the best coverage. I need a data only sim for my car headunit. I got a sim only, no monthly commit, 4Gb/now 7Gb unlimited calls/text even though I don't use it £10. Their Data only sims £10 per month 2yr contract 4Gb ? Why would I want to change to that ? Come on Voda ...reduce the pricing for data only ! I'm not using phone/texts ??The fact they limit the time on data too I find annoying if you pay for it you should be allowed to use it up untill it runs out not within 3 months or whatever.
Hopefully thing will get better when they merge with 3.

Appalling customer service. Took 6 months to resolve the problem "why are the the automatic monthly direct debits not being deducted from bank account". Hours on the 'phone trying to correct this problem exceeded 15 and registered letters proved useless.

I am writing on behalf of the account holder, my sister.

I was with Vodaphone for 11 years, no problem, very good.
I moved house and then!
It took over 2 hrs. to change the address to be set up to continue with them at the new house.
I was then told the guy that did it, was not who should have done it! and I would have to start again "No way"
They eventually set it up but turned out, they set it up at the old address and continued to charge me for it, I did not find this out until they threatened me by post with some collection company. Strange they had my address for that!
After hrs. on the phone hrs. online and over 2 weeks, and a letter of complaint to head office, I eventually got someone who could make a decision and he apologized and sorted it there and then. Did I want to stay with Vodaphone??? you must be joking. Life is to short at 75 yo.

What an absolute joke of a company they are.
They cant get anything right.
I have had to call and speak to the complaints department on 4 occasions and each time they keep billing and overcharging me.
Today I was on the phone for over 50 mins sorting an issue that should have been sorted on the 1st call.

Avoid and use a provider that takes customers seriously. After all we are who pay there wages

Vodafone your a joke. You know the problem, get your finger out and cancel my account as Rebeca as agreed to do I have cancel my standing order. Soooooo you will not scamming any be more money out of me.
Ho and don't bother commenting on this posting

Ryan Hemsley - so helpful and polite! Researched and got me the best contract available. Made the transaction smooth and understandable.

The worst service going. Home broadband useless keeps failing home phone non existent. Failed call backs. Techical support them can barely speak English

Avoid this company their service is literally second only to dreadful!