Khalid assisted me today in the Uxbridge store. I was without service for 5 days and really stressed about it. He assured me everything would be okay, and delivered 5 star service by ensuring I was co... Zobacz więcej
Reakcja na opinię
Unit 240 Chimes Centre, UB8 1GB Uxbridge, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Khalid assisted me today in the Uxbridge store. I was without service for 5 days and really stressed about it. He assured me everything would be okay, and delivered 5 star service by ensuring I was co... Zobacz więcej
Reakcja na opinię
Having struggled to get anywhere online, using the app or even getting through via phone to find new contracts, decided to try visiting the Vodafone store in Uxbridge. Definitely glad I did! Great tea... Zobacz więcej
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He was very informative and filled me in on all the deals going at this moment in time so I could make a saving. Process was a little slow, but he was patient and polite.
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Having had very poor customer service from our existing broadband provider, we went into Vodafone's shop in The Chimes in Uxbridge on to enquire about switching. Juna was a breath of fresh air. Not... Zobacz więcej
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Napisane przez firmę
Unit 240 Chimes Centre, UB8 1GB, Uxbridge, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Merhaban was extremely helpful, switched my broadband provider within seconds

Odpowiedź od Vodafone UK - Uxbridge Chimes Centre
Merhban in Vodafone Uxbridge was a great help today and sorted out all of my issues.

Odpowiedź od Vodafone UK - Uxbridge Chimes Centre
Merhban was amazing
He was very polite, clear, supportive and very professional
Keep flying high

Odpowiedź od Vodafone UK - Uxbridge Chimes Centre
Merhban gave a fantastic service, will come back to him for anything 👍

Odpowiedź od Vodafone UK - Uxbridge Chimes Centre
Khalid was amazing!!
Great customer service, would definitely recommend.

Odpowiedź od Vodafone UK - Uxbridge Chimes Centre
Pritika was excellent and very helpful extremely informative, understood all the detail to switch us from another broadband including additional call charges for our landline, she never got flustered with any other customer around and gave us full focus.

Odpowiedź od Vodafone UK - Uxbridge Chimes Centre
If I could give them a zero, I would. As a “new” customer, my contact with employees across the business was abhorrent! I will never use Vodafone and will dissuade anyone I know from using them. From the first person I spoke to in the call center, who made such a mess out of a simple question regarding an order - which had he not done, would probably have resulted in a happy customer, instead it triggered hours of turmoil that got worse and worse and resulted in an encounter with a group of uncooperative, incompetent male staff members in the Uxbridge who yet again failed to actually help because yet again one person gives incorrect information that directly contradicts something someone else said. When frustrations reach an all-time high, and this is explained, they are quick to refuse service once they have sufficiently made the situation worse and successfully got a swear word about the situation to be used, giving them the exact thing they need to give “cause” for them to stand on the “reason” they couldn’t help. Maybe if they were focused on actively listening to their customers (both on the phone and in store) instead of being condescending, disinterested and on their phones, they would actually be able to answer the questions/ solve the issue at hand instead of getting themselves and the customer confused and then becoming frustrated when the customer can not help because they can not understand what is happening due to all the back and forth. I do not trust the people who work for this company, as the right hand doesn’t know what the left hand of the business is saying or offering. More concerning is how the grown male staff were pandering to clearly underage girls in the store; the fact that when I asked for assistance they claimed they could not get a manager, but he was suddenly available to refuse to serve me. The person I gave my phone to in the store was scrolling and typing on my phone when he didn’t need to… so what was he doing/ looking at?! They then used my number for a good 20 minutes after I left the store… why? And how are they still able to access my information? I'm not going to deny my frustrations got the better of me in store, but if you spent from 12 - 5 during your workday trying to sort out what should have been a simple click and collect order for broadband, I'd like to see how you would fare… ridiculous company.

Odpowiedź od Vodafone UK - Uxbridge Chimes Centre
Had a great experience wiih Abdul he made my upgrade to a newer phone Seemless very technical and knowledgeable thank you so much

Odpowiedź od Vodafone UK - Uxbridge Chimes Centre
Khalid assisted me today in the Uxbridge store. I was without service for 5 days and really stressed about it. He assured me everything would be okay, and delivered 5 star service by ensuring I was connected again, despite there being challenges in the way! I am very grateful and impressed with the service, thank you Khalid

Odpowiedź od Vodafone UK - Uxbridge Chimes Centre
The people were very informed and proficient, knew what they were doing and very professional.

Odpowiedź od Vodafone UK - Uxbridge Chimes Centre
Ali was great at supporting me with all my queries at the Uxbridge Vodafone support. Great customer service I would give him a 10/10.

Odpowiedź od Vodafone UK - Uxbridge Chimes Centre
Came in for one thing came out with a cheaper plan and an incredible experience. Special thanks to Adbulahi for a smooth and easy process. Super accommodating, friendly and helpful. Thank you!

Odpowiedź od Vodafone UK - Uxbridge Chimes Centre
Knowledgabke staff membrr who took his time to explain different options on phones and olans.Recimmended.

Odpowiedź od Vodafone UK - Uxbridge Chimes Centre
Pritika was amazing she put me on a really good deal and had a smile on her face she made me feel really seen and i left feeling fulfilled

Odpowiedź od Vodafone UK - Uxbridge Chimes Centre
I was served by Pritika Parihar and she was extremely kind helpful and the turnaround time was extremely quick I am very happy to start my new sim

Odpowiedź od Vodafone UK - Uxbridge Chimes Centre
Samanth was outstanding. He clarified every detail and went above and beyond to secure us a great deal. His exceptional customer service truly made the entire experience enjoyable.

Odpowiedź od Vodafone UK - Uxbridge Chimes Centre
Merhban was excellent very helpful talked me through the options and I was very happy with the service! Will recommend thank you!

Odpowiedź od Vodafone UK - Uxbridge Chimes Centre
Samanth is one of the most wonderful and polite employees. He is very helpful, always smiling, and treats everyone with great respect. His positive attitude and professionalism truly stand out, making every interaction a pleasant experience. Vodafone is lucky to have someone like him on their team!!!

Odpowiedź od Vodafone UK - Uxbridge Chimes Centre
I was served by your colleague pritika and she was just amazing she helped me extremely quickly and served me with a great smile she deserves a raise seriously she was amazing, thank you.

Odpowiedź od Vodafone UK - Uxbridge Chimes Centre
Pritika she is amazing friendly advisor over vodofone chimes .
She helped us in changing our contract and managed everything efficiently. It was a good customer service. I really like staff
Thanks

Odpowiedź od Vodafone UK - Uxbridge Chimes Centre
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.