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Vodafone UK - Staines Recenzje 

152
•
Wynik TrustScore: 5 na 5

4,9

Operator sieci komórkowej
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93 High Street, TW18 4DP Staines, GB

•

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Sanj and Ketan were more than accommodating. We weren’t sure what to get phone and plan wise but Sanj talked us through the differences. We left the shop satisfied we had bought the right plan and new... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Sanj & Mourya were absolutely amazing! I just moved to the UK. Day 1 and they got me connected with fiber broadband and mobile service! I couldn’t be happier. And at an amazing rate. Great location he... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I would really reccomend this branch in Staines, Sanj helped me close my account and gave me good information regarding options of using broadband while in between moving houses. He was patient, kind... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I just visit a week before (Vodafone Staines) regarding SIM plan,Mr. Sanj gives me a lot of suggestions and better options to choose. He also tell me some more promotions just like insurances,broadban... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Operator sieci komórkowej
  2. Sklep z telefonami komórkowymi
  3. Dostawca internetowy
  4. Dostawca internetu i telefonu
  5. Dostawca usług telekomunikacyjnych

O Vodafone UK - Staines

Napisane przez firmę

Brands Available Here: Vodafone & Three Visit Our Website - Vodafone Visit Our Website - Three

Dane kontaktowe

  • 93 High Street, TW18 4DP, Staines, Zjednoczone Królestwo

4,9

Doskonała

Wynik TrustScore: 5 na 5

152 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,9

Wszystkie recenzje

(152)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 42 866

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Oceniono na 5 z 5

Good service staff was really helpful

15 stycznia 2024
Opinia niezależna
Logo Vodafone UK - Staines

Odpowiedź od Vodafone UK - Staines

Hi Ali,

This is lovely feedback for our Staines store. Thanks for taking your time to share the experience.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Oceniono na 5 z 5

Vodafone- staines

Visited the Staines store today, needed to upgrade my phone contract and I was assisted by 2 lovely men named Akash and Sanj. They portrayed great customer service skills and made my phone upgrade nice and easy.

They were clear and polite

11 stycznia 2024
Opinia niezależna
Logo Vodafone UK - Staines

Odpowiedź od Vodafone UK - Staines

Hey there,

Thanks for letting us know what an amazing job both Akash and Sanj did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Akash and sanj have been amazing with…

Akash and sanj have been amazing with there service

11 stycznia 2024
Opinia niezależna
Logo Vodafone UK - Staines

Odpowiedź od Vodafone UK - Staines

Hey Marie,

Thanks for letting us know what an amazing job Akash and Sanj did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Had a lovely man called Swayem assist…

Had a lovely man called Swayem assist me in taking out a sim only contract. He was polite, well mannered, friendly, proactive, a good listener and very helpful. He answered all my questions without hesitation being a new customer to the company I felt valued. He went up and beyond to help me with my specific contract needs. He also helped me get a great deal, everything was very well explained, clear and concise. We also had a little chat which was nice being in customer service myself. His colleague Akash was also lovely and friendly. I deffo recommend this branch of Vodafone.

3 stycznia 2024
Opinia niezależna
Logo Vodafone UK - Staines

Odpowiedź od Vodafone UK - Staines

Hi Nicholas,

This is such an amazing review for Swayem. Thanks for sharing your kind words and feedback.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Oceniono na 5 z 5

Always get the best service in the…

Always get the best service in the Staines branch from all the guys working there. Today Sanj served me and was amazing sorting out plans, upgrades and some other issues we had with the network. Thanks again to all in this shop.

18 grudnia 2023
Opinia niezależna
Logo Vodafone UK - Staines

Odpowiedź od Vodafone UK - Staines

Hi Danielle.

We're pleased to hear about your recent experience. Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Oceniono na 5 z 5

Great

Very easy experience , explained everything in detail and answered all questions! Nice man, thank you.

14 grudnia 2023
Opinia niezależna
Logo Vodafone UK - Staines

Odpowiedź od Vodafone UK - Staines

Hey Michelle,

It's great to hear your feedback, thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Oceniono na 5 z 5

Professional and helpful service

Swayem helped my fiancé and I in the Staines branch today. He was very helpful and professional. We walked out with a deal for her new iPhone.

9 grudnia 2023
Opinia niezależna
Logo Vodafone UK - Staines

Odpowiedź od Vodafone UK - Staines

Hey Matt,

Thanks for the lovely review and fantastic support for Swayem.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Sanj was very helpful

8 grudnia 2023
Opinia niezależna
Logo Vodafone UK - Staines

Odpowiedź od Vodafone UK - Staines

Hey Maria,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Oceniono na 1 z 5

VODAFONE ARE THE WORST PHONE COMPANY EVER, URGENT ACTION REQUIRED

IF I COULD’VE GIVEN A SCORE OF 0 THEN I WOULD’VE. VODAFONE HAVE BEEN EXTREMELY UNPROFESSIONAL WITH ME AND HAVE TREATED ME SO DISGUSTINGLY!!!! I AM SO APPALLED !!!!

I HAVE BEEN A CUSTOMER WITH VODAFONE SINCE 2020 (PAYG) I WAS THEN CONTACTED BY THEM TO TURN IT INTO A SIM ONLY CONTRACT WHICH I AGREED TO. THEY THEN ASKED ME IF I WANT TO TAKE OUT ANOTHER LINE SO I AGREED TO ALSO TAKE OUT BROADBAND WITH VODAFONE. SO NOW CURRENTLY HAVE 2 CONTRACTS OUT WITH VODAFONE, UNDER MY MY NAME.

ON 03/12/23 I RANG 191 AND I SPOKE TO AN ADVISOR CALLED ‘AYMAN’ EXPLAINED TO HIM THAT I HAVE MOVED ADDRESS THEREFORE I NEED MY WI-FI MOVED AND SET UP AT THE NEW ADDRESS. HE SAID THIS WAS FINE AND BOOKED ME IN FOR THE 15/12/2023. THEN PUT ME THROUGH TO ANOTHER TEAM WHO THEN TOLD ME THEY CANNOT COMPLETE THE MOVE DUE TO A TECHNICAL ERROR ON THEIR SIDE. APPARENTLY ITS SHOWING THAT I HAVE MULTIPLE ACCOUNTS WHICH NEED TO BE MERGED TOGETHER IN ORDER TO COMPLETE THE MOVE. I SHOULD ONLY HAVE 1 ACCOUNT AS I AM THE ONLY PERSON WHO IS ON BOTH CONTRACTS. AFTER THIS I WAS PUT THROUGH TO AN ADVISOR NAMED ‘MELLISSA’ WHO PUT ME ON HOLD FOR OVER AN HOUR ONLY TO TELL ME THAT THEY STILL HAVEN’T SORTED THE ISSUE AND THEY I WILL GET A CALL BACK WITHIN 24HRS WHEN THE ACCOUNTS ARE MERGED. NOBODY CALLED ME SO I CALLED BACK ON THE 4/12/23 ON THE PHONE TO VODAFONE FROM 4PM - 10PM BEING PASSED AROUND FROM AGENT TO AGENT WITH NO LUCK. I SPOKE WITH AN AGENT CALLED ‘LAYLA’ SHE ALSO PROVED TO BE UNHELPFUL.

SINCE VODAFONE CANT PROVIDE THE SERVICE I REQUIRE DUE TO THEIR OWN INCOMPETENCE I WOULD LIKE TO CANCEL BOTH OF MY CONTRACTS FREE OF CHARGE WITHOUT HAVING TO PAY THE REMAINDER OF THE CONTRACT. I WANT TO MOVE TO ANOTHER COMPANY WHO KNOW HOW TO TREAT THEIR CUSTOMERS PROPERLY. THIS IS DISGUSTING!!!!!!!!!!!!

I RAISED THE 1ST COMPLAINT ON 3/12/23 AND THEY HAVEN’T SORTED THE ISSUE. I WILL BE GOING TO WATCH DOG ANS SOCIAL MEDIA AS I HAVE OVER 1 MILLION FOLLOWERS ON INSTAGRAM I WILL BE TAGGING VODAFONE AND SHARING MY EXPERIENCE WITH THEM.

URGENT ACTION REQUIRED!!!!

3 grudnia 2023
Opinia niezależna
Logo Vodafone UK - Staines

Odpowiedź od Vodafone UK - Staines

Hi. It's disappointing to see your comments, concerns and feedback regarding your recent Vodafone journey. We completely understand how tiresome and frustrating this entire debacle must be. This isn't the smooth experience we wanted you to have, nor the service that we strive for here at Vodafone.

As Trustpilot is a review platform, we don't have access to your Vodafone account or information. If you’ve already made a complaint, please give us 7 to 10 days to go through your details and get in touch. If it’s been longer than 10 days, we’re really sorry to have kept you waiting.

Calling us is the fastest way to resolve your complaint. You can speak to our dedicated complaints team seven days a week on 0808 0057 448. Once we've reviewed your complaint, we'll let you know the outcome within five working days. You can also chat with us online https://vodafone.uk/cop

Vodafone Social Media Team

Oceniono na 5 z 5

Brilliant service

Changed from payg to contract. Smooth easy process in store. Brilliant service! Thankyou

14 listopada 2023
Opinia niezależna
Logo Vodafone UK - Staines

Odpowiedź od Vodafone UK - Staines

Hi Jill,

It's great to see you had such a positive experience with our Staines team. This is absolutely what we aim for! Thanks, Vodafone Social Media Team

Oceniono na 5 z 5

Very friendly and excellent service

Very friendly and excellent service, would definitely recommend.
Ask for Sanj

1 listopada 2023
Opinia niezależna
Logo Vodafone UK - Staines

Odpowiedź od Vodafone UK - Staines

Hey Becky,

Thanks for letting us know what an amazing job Sanj did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Very helpful

Very helpful, kind and generous. Would recommend to friends and family. Always on hand and ready to help. Served by: sanj and Mike. Staines is so much better than Slough

1 listopada 2023
Opinia niezależna
Logo Vodafone UK - Staines

Odpowiedź od Vodafone UK - Staines

Hi Elena,

Thanks for taking the time to write such a great review! We're delighted that Sanj and Mike were able to help. If you ever need further help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks again, Vodafone Social Media Team

Oceniono na 5 z 5

The best team in town

The best team in town, love their energy and service. Thanks Sanjeev and team!!

10 października 2023
Opinia niezależna
Logo Vodafone UK - Staines

Odpowiedź od Vodafone UK - Staines

Hi Sofiya,

Thanks for sharing your fabulous feedback for Sanjeev and the team. If you need any help in the future, please message us via

Facebook PM: vodafone.uk/3K1e4GB - X DM: vodafone.uk/3nfdPyY or Instagram: https://ig.me/m/vodafone

Thanks again, Vodafone Social Media Team

Oceniono na 5 z 5

Everyone is very friendly and…

Everyone is very friendly and especially Sanj
He is very helpful. Very pleased with their service

7 października 2023
Opinia niezależna
Logo Vodafone UK - Staines

Odpowiedź od Vodafone UK - Staines

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Amazing experience with akash made the…

Amazing experience with akash made the process nice and easy.

6 października 2023
Opinia niezależna
Logo Vodafone UK - Staines

Odpowiedź od Vodafone UK - Staines

Hey Leyton,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Got excellent and reliable service

Got excellent and reliable service from Sanj. I highly recommend this store and in particular Sanj.

6 października 2023
Opinia niezależna
Logo Vodafone UK - Staines

Odpowiedź od Vodafone UK - Staines

Hi. Thank you for your review for Sanj. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Vodafone Staines - Swayem and Akash

The staff were very helpful and playful.
Spent a lot of time explaining everything and ensuring we understood all the terms and conditions

9 września 2023
Opinia niezależna
Logo Vodafone UK - Staines

Odpowiedź od Vodafone UK - Staines

Hi Nono,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Oceniono na 5 z 5

Sanj is your guy to go to

Sanj is your guy to go to. He sorted me out with the best possible deal he could.

Great customer service!!!

9 września 2023
Opinia niezależna
Logo Vodafone UK - Staines

Odpowiedź od Vodafone UK - Staines

Hi Joseph,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Oceniono na 5 z 5

Great experience

Great experience! Sanj was really helpful and explained how to upgrade my husbands phone and get a new SIM card contract for my son.
I was definitely recommend Staines Vodafone for any phone issues you have. Thank you!

3 września 2023
Opinia niezależna
Logo Vodafone UK - Staines

Odpowiedź od Vodafone UK - Staines

Hi Rachel,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

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