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Vodafone UK - Poole Recenzje 

147
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Wynik TrustScore: 5 na 5

4,8

Operator sieci komórkowej
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2 Kingland Crescent, BH15 1TB Poole, GB

•

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I recently upgraded my phone and continued my contract within the Poole store and also took on an additional line.The young man named Archie was very helpful throughout the process as well as being a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Visit to Poole shop, & once again Dan B has given excellent service !! Very knowledgeable, helpful , knows what he's talking about but above all honest, trustworthy, friendly ..well done ! Wou... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I had a really great experience with the Vodafone team! Kim was absolutely amazing — she helped me sort out both my broadband and SIM card quickly and without any hassle. Archie is also super friendly... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Dan is always very helpful. We never feel rushed, he is very friendly and honest. We are trusting him and recommend to everyone to speak with him. Also, we are generally happy with being customers wi... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Operator sieci komórkowej
  2. Sklep z telefonami komórkowymi
  3. Dostawca internetowy
  4. Dostawca internetu i telefonu
  5. Dostawca usług telekomunikacyjnych

O Vodafone UK - Poole

Napisane przez firmę

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Dane kontaktowe

  • 2 Kingland Crescent, BH15 1TB, Poole, Zjednoczone Królestwo

4,8

Doskonała

Wynik TrustScore: 5 na 5

147 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(147)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 40 846

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej
Oceniono na 5 z 5

Dan the man got me properly sorted with…

Dan the man got me properly sorted with a better plan that also saves me a few quid. Great job :)

6 sierpnia 2026
Opinia niezależna
Logo Vodafone UK - Poole

Odpowiedź od Vodafone UK - Poole

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Very efficient service from Mel and…

Very efficient service from Mel and Gary, sorted out our issues immediately! Excellent. Thanks very much

30 lipca 2026
Opinia niezależna
Logo Vodafone UK - Poole

Odpowiedź od Vodafone UK - Poole

Hey Dawn,

Thanks for the lovely review and fantastic support for Mel and Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Very patient and professional highly…

Very patient and professional highly recommend

19 lipca 2026
Opinia niezależna
Logo Vodafone UK - Poole

Odpowiedź od Vodafone UK - Poole

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Dan B

Dan
He was soo helpful and patient with finding the best deal for me. He also took time to answer all my questions and helped me set up my new phone which I truely appreciated.

13 lipca 2026
Opinia niezależna
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Odpowiedź od Vodafone UK - Poole

Hey Victoria,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Zoe is really helpful thank you

Zoe is really helpful thank you

10 lipca 2026
Opinia niezależna
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Odpowiedź od Vodafone UK - Poole

Hey Ramisha,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Zoe and Lucie

Zoe and lucie were fabulous. Highly recommend Vodafone Poole :)

2 lipca 2026
Opinia niezależna
Logo Vodafone UK - Poole

Odpowiedź od Vodafone UK - Poole

Hi Andy, thank you so much for your wonderful review and the amazing support you’ve shown for Zoe and Lucie, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Oceniono na 5 z 5

Zoe in vodaphone Poole helped us out…

Zoe in vodaphone Poole helped us out today! She was very friendly and helpful. She let us know about the app, payments and opportunities to upgrade. Highly recommend popping in <3

16 czerwca 2026
Opinia niezależna
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Odpowiedź od Vodafone UK - Poole

Hi Jon, thank you so much for your wonderful review and the amazing support you’ve shown for Zoe, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Oceniono na 5 z 5

Very good service

Very good service . Very informative and got me a great deal . Very friendly and helpful staff. Would definitely go back

15 czerwca 2026
Opinia niezależna
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Odpowiedź od Vodafone UK - Poole

Hey Andrew,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Mel got me a good deal and good service

11 czerwca 2026
Opinia niezależna
Logo Vodafone UK - Poole

Odpowiedź od Vodafone UK - Poole

Hey Zoe,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Oceniono na 3 z 5

I visited your Poole shop last Saturday…

I visited your Poole shop last Saturday and was spoken to by one of your customer service person (he was the only large person on duty that day). I was there to query about lowering monthly cost. But I also had my eye on the latest iPhone to upgrade. Your employee's respond was more of an insult than anything helpful, nor encouraging. His reply was, and said in a very loud voice, 'so you're looking to lower cost but want an expensive handset replacement' -- this he said coupled with a belittling scoff. It was embarrassing, given the presence of known customers in the shop that day too. Is that how your people are trained? Is that how they are supposed to respond to customers? I have been a loyal customer to you; so much so that I got my child's account opened with you, and my broadband is with you -- not just because of cost-saving but because I believe Vodafone to have an excellent customer service people that I can talk to without judgment, without derision.

My plan is due to end on the 13th. I am reassessing my position with you in regards to the aforementioned incident.

6 czerwca 2026
Opinia niezależna
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Odpowiedź od Vodafone UK - Poole

Hello Sabrina,

I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.

Please reach out to us with more details, so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Lucie

Lucie! She’s amazing, full stop.

5 czerwca 2026
Opinia niezależna
Logo Vodafone UK - Poole

Odpowiedź od Vodafone UK - Poole

Hey Jonathan,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Archie was Very helpful and kind to an…

Archie was Very helpful and kind to an old soul

29 maja 2026
Opinia niezależna
Logo Vodafone UK - Poole

Odpowiedź od Vodafone UK - Poole

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

ARCHIE provided exceptional assistance…

ARCHIE provided exceptional assistance with our transition, ensuring a welcoming experience throughout the waiting period and streamlining the entire process. The information provided was easily comprehensible, and the explanations were remarkably clear. We extend our sincere gratitude for all your efforts.

26 maja 2026
Opinia niezależna
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Odpowiedź od Vodafone UK - Poole


Hey Dana,

Thanks for the lovely review and fantastic support for Archie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Steve was very helpful today when doing…

Steve was very helpful today when doing an upgrade.

23 maja 2026
Opinia niezależna
Logo Vodafone UK - Poole

Odpowiedź od Vodafone UK - Poole

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Dan b

Dan was very helpful & patient. Listened to what I needed & acted on this info.

21 maja 2026
Opinia niezależna
Logo Vodafone UK - Poole

Odpowiedź od Vodafone UK - Poole

Hey Liz,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Dan B

I was served today by a gentleman under the name of Dan B he was very professional in his service and attitude! He couldn’t have helped any more than he did! I will be telling my family and friends to see Dan in Poole

20 maja 2026
Opinia niezależna
Logo Vodafone UK - Poole

Odpowiedź od Vodafone UK - Poole

Hey Jacob,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Dan was very helpful and great service

14 maja 2026
Opinia niezależna
Logo Vodafone UK - Poole

Odpowiedź od Vodafone UK - Poole

Hey Steven,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Steven was so friendly and helpful with…

Steven was so friendly and helpful with helping us sort out closing an account after a recent bereavement. Vodafone should be proud to have such a lovely team member.

12 maja 2026
Opinia niezależna
Logo Vodafone UK - Poole

Odpowiedź od Vodafone UK - Poole

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

I had a really great experience with Kim

I had a really great experience with the Vodafone team! Kim was absolutely amazing — she helped me sort out both my broadband and SIM card quickly and without any hassle. Archie is also super friendly and made the whole process smooth and welcoming. Really appreciate the excellent customer service from all of them. Highly recommend!

26 kwietnia 2026
Opinia niezależna
Logo Vodafone UK - Poole

Odpowiedź od Vodafone UK - Poole

Hey George,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Superb support from Kim

Superb support from Kim . Lucie was also very helpful !
I recommend this store

26 kwietnia 2026
Opinia niezależna
Logo Vodafone UK - Poole

Odpowiedź od Vodafone UK - Poole

Hey Pat,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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