The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizację10 Douglas Way, Eldon Square, NE1 7XW Newcastle, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Andrew was efficient, knowledgeable, friendly and patient. He explained everything clearly and did not treat us like idiots which we appreciated. We would recommend Andrew highly and were happy wit... Zobacz więcej
Reakcja na opinię
Andrew fantastic service from start to finish with myself and wife. Two new upgrades , honest , genuine colleague an asset to Vodafone. Personal thanks couldn’t done more to help. Taz Manager also sup... Zobacz więcej
Reakcja na opinię
I visited Vodafone, Eldon Square, Newcastle with account and contract queries on my families 4 mobiles. We dealt with a young lady called Sam, she was patient, thorough and extremely helpful. S... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Operator sieci komórkowej
- Dostawca internetowy
- Dostawca internetu i telefonu
- Dostawca usług telekomunikacyjnych
- Sklep z telefonami komórkowymi
O Vodafone UK - Newcastle Eldon Square
Napisane przez firmę
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Dane kontaktowe
10 Douglas Way, Eldon Square, NE1 7XW, Newcastle, Zjednoczone Królestwo
4,7
Doskonała
195 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Very happy with the service from Taz…
Very happy with the service from Taz instore
4 lipca 2026
Opinia niezależna
Odpowiedź od Vodafone UK - Newcastle Eldon Square
Hey Sabina,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent- Gemma was fantastic
Excellent- Gemma was fantastic
Great service and very helpful!
4 lipca 2026
Opinia niezależna
Odpowiedź od Vodafone UK - Newcastle Eldon Square
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Taz was brilliant thanks you for saving…
Taz was brilliant thanks you for saving me money and getting me a great deal.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Vodafone UK - Newcastle Eldon Square
Hey Gdf,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exceptional customer service
I’d just like to commend the wonderful Gemma based in the Eldon square branch for her exceptional customer service today 11/6/26. She explained everything in a clear and concise manner and was extremely kind and helpful in answering all of the queries I had. 5***** service and most definitely an asset to your company. Thanks Gemma, all the best Andrew 🙂👍🏻
11 czerwca 2026
Opinia niezależna
Odpowiedź od Vodafone UK - Newcastle Eldon Square
Hey Andy,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan was amazing
Dan was amazing, couldn't have been more helpful, would highly recommend. Thank you!
7 czerwca 2026
Opinia niezależna
Odpowiedź od Vodafone UK - Newcastle Eldon Square
Hey Melanie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Odpowiedź od Vodafone UK - Newcastle Eldon Square
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Will from Newcastle upon Tyne Eldon branch!! 5 stars!
The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was incredibly kind, knowledgeable and patient throughout. Truly top-notch customer service that I don’t think I would have gotten anywhere else. He deserves all the praise!
3 czerwca 2026
Opinia niezależna
Odpowiedź od Vodafone UK - Newcastle Eldon Square
Hey Paulina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Taz was spot on and very helpful with…
Taz was spot on and very helpful with everything that we asked. My partner was partically over the moon with his service as she has switched to Vodafone and I'm now paying her bill! Very happy customer.
3 czerwca 2026
Opinia niezależna
Odpowiedź od Vodafone UK - Newcastle Eldon Square
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Will Brookes the retail advisor was so…
Will Brookes the retail advisor was so helpful .. I am fully satisfied the way he handles my query and concerns . He is very knowledgeable on what he is doing ... Well done and keep it up .. Very happy customer here 👌
3 czerwca 2026
Opinia niezależna
Odpowiedź od Vodafone UK - Newcastle Eldon Square
Hey Evabart,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent - Will and Nathan at Newcastle
Will and Nathan at Newcastle Vodafone Eldon Square were fantastic and helping me through this process. They actually secured my business before I realised I did not have a card with me. So I completed the transaction online, with the great help throughout. Thank you, Vodafone, you have excellent staff. Will Cook
19 maja 2026
Opinia niezależna
Odpowiedź od Vodafone UK - Newcastle Eldon Square
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I visited the Newcastle store today ,I…
I visited the Newcastle store today ,I was greeted by Jemma ,who helped with a sim for replacement phone Jemma helped set it up with advice on how and what to do to download pics ,apps etc .She was patient, helpful and put me at ease .Thankyou so much you exceeded my expectations today
18 maja 2026
Opinia niezależna
Odpowiedź od Vodafone UK - Newcastle Eldon Square
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
These jokers were informed of a bank…
These jokers were informed of a bank account switch. They charged me £5 as a late payment fee after I informed them the switch was taking place. The amount is irrelevant. The action is atrocious. They then harassed me for a 'MASSIVE' £25.10 data fee and a 'MASSIVE' £7.00 device fee. This was AFTER I'd updated my details AND been physically into my local Vodafone shop no fewer than THREE times. The shop staff AND the online staff clearly have mental short comings. The third time I felt that I had to attend in person cost me my Sunday leisure AND my Sunday lunch of braised steak plus the works😠. My contract expires soon, and I certainly WILL NOT under any circumstances renew with these farcical petty imbeciles.
UPDATE: Note the reply from Vodafone doesn't even attempt at an apology. They merely say "it's disappointing". Not half as disappointing as Vodafone who are so incompetent that they can't even apologise properly, nevermind anything else.
17 maja 2026
Opinia niezależna
Odpowiedź od Vodafone UK - Newcastle Eldon Square
Hey,
It's disappointing to hear that you're unhappy with the customer service provided. If you would like us to look into this for you, please come chat to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Gemma was fab
Gemma was so helpful and personable throughout our interaction. I’d been having difficulty both accessing invoices and dealing with my up-grade; Gemma helped me with both. Great customer service.
11 maja 2026
Opinia niezależna
Odpowiedź od Vodafone UK - Newcastle Eldon Square
Hey Catherine,
Thanks for the lovely review and the fantastic support you’ve shown for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service from Gemma
Excellent customer service from Gemma. Everything was quick and efficient. Bills reduced massively with account discounts.
6 maja 2026
Opinia niezależna
Odpowiedź od Vodafone UK - Newcastle Eldon Square
Hey Joanna,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service today from Taz…
Great customer service today from Taz and Newcastle store. Came in for a new phone and got the deal I wanted and also… ended up with cheaper package on my broadband! Thanks again and we wil be back
3 maja 2026
Opinia niezależna
Odpowiedź od Vodafone UK - Newcastle Eldon Square
Hey Graeme,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Odpowiedź od Vodafone UK - Newcastle Eldon Square
Hey Foteini,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Odpowiedź od Vodafone UK - Newcastle Eldon Square
Hey Isabel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vicki was really friendly and helpful…
Vicki was really friendly and helpful and I'm really happy with the service I've had. Wishing Vicky good luck in her career with Vodafone!
1 maja 2026
Opinia niezależna
Odpowiedź od Vodafone UK - Newcastle Eldon Square
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Give this man a raise
Absolutely astounding service by Will, explained everything thoroughly, answered any and all queries. Been a long time since I've had an in person experience like this, felt very welcome. Had a small hiccup with the system however he was very patient and polite! Would recommend to anybody :)
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Vodafone UK - Newcastle Eldon Square
Hey Alex,
Thanks for the lovely review and fantastic support for Will.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
3 nights in a row the internet has…
3 nights in a row the internet has disconnected multiple times, awful Awful service,
And when You go through to customer service,
1: you can’t understand half of them
2: they don’t fix no issues.
Will be switching to sky, better prices and a much better all round service.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Vodafone UK - Newcastle Eldon Square
Hey Darryl,
I’m really sorry to hear about the repeated disconnections you’ve been experiencing over the past few nights. I completely understand how frustrating this must be, especially when it’s affecting your service consistency during the evenings.
Intermittent disconnections can sometimes be linked to network congestion during peak usage hours, local network changes, or technical issues with the line or equipment. That said, I appreciate that this is not the level of service you expect, particularly if this hasn’t been an issue for you previously.
I’m also sorry to hear that your interactions with customer service have not been helpful so far. That’s certainly not the experience we aim to provide, and your feedback is important to us.
If the issue is ongoing, I’d really encourage you to contact our Broadband Team again so they can run further checks and escalate this if needed. You can reach them directly by calling 0333 304 0191 or via Live Chat here: vodafone.uk/2LCJiTm.
If you’d like this to be raised as an official complaint, and you’ve already spoken with the Broadband Team but haven’t received a satisfactory resolution, please get in touch with my team on Facebook at vodafone.uk/2Fpnah2, and we’ll be happy to help.
Thanks,
Vodafone Social Media Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.