We were helped by Nuel who was very professional and kind in helping us get a new phone and line.
Reakcja na opinię
Lokalizacja
Zmień lokalizację109 Lower Marsh, SE1 7AB London, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Jay and Karina , Who speaks Spanish, where extremely claro explaining things that older People like me find difficult tô understand. They exceeded their normal office house helping me. The Office is n... Zobacz więcej
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Nuel helped me set up my account and solve some other issues and the customer service was outstanding. Extremely nice, polite and always willing to help solve any doubts that I had, regardless of thei... Zobacz więcej
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I am very thankful to staff of Vodafone Lower marsh about his service because I am very disappointed from Vodafone previous branch my bank card declined than I will come here he fix my problem and I a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Operator sieci komórkowej
- Sklep z telefonami komórkowymi
- Dostawca internetowy
- Dostawca internetu i telefonu
- Dostawca usług telekomunikacyjnych
O Vodafone UK - London Lower Marsh
Napisane przez firmę
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Dane kontaktowe
109 Lower Marsh, SE1 7AB, London, Zjednoczone Królestwo
4,9
Doskonała
340 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
sunny was very helpful and nice!
sunny was very helpful and nice!! amazing customer support
21 października 2024
Opinia niezależna
Odpowiedź od Vodafone UK - London Lower Marsh
Hello, Yara,
It's great to hear about the positive experience which you had with Sunny. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Odpowiedź od Vodafone UK - London Lower Marsh
Thanks for your fab feedback.
All the best, The Vodafone Social Media Team
Jay given a great service in store…
Jay given a great service in store happy with the service overall
4 października 2024
Opinia niezależna
Odpowiedź od Vodafone UK - London Lower Marsh
Hello, Fiona,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Looking for data plan for my student daughter…
Looking for data plan for my daughter studying in London for the school year. Jay was very helpful and provided several different options as well as pricing plans when traveling the EU. We decided to go with the £20 prepaid plan. Thank you Jay and the rest of the lower marsh team!
28 września 2024
Opinia niezależna
Odpowiedź od Vodafone UK - London Lower Marsh
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Very friendly and insightful staff
Very friendly and insightful staff. Good guidance and help in choosing the best plan.
27 września 2024
Opinia niezależna
Odpowiedź od Vodafone UK - London Lower Marsh
Thanks for your lovely feedback Jay.
All the best, The Vodafone Social Media team
Great Customer Service
Great customer service by Sunny. Very helpful as a student.
27 września 2024
Opinia niezależna
Odpowiedź od Vodafone UK - London Lower Marsh
Hey Risa,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sunny is a ⭐️
After having a tense experience with another worker Sunny was very useful in helping us organise a new contract after losing my partners phone. He was kind, understanding and very helpful. Absolutely fab manager! The store is lucky to have him 🙂
26 września 2024
Opinia niezależna
Odpowiedź od Vodafone UK - London Lower Marsh
Hi Scar,
This is lovely feedback for Sunny. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Public Humiliation at Vodafone Lower…
Public Humiliation at Vodafone Lower Marsh Store – Unacceptable Customer Service
I am shocked and disappointed by the level of service I experienced at the Vodafone store in Waterloo on 21st September 2024. I was simply trying to return my broadband equipment, as instructed by Vodafone’s email, but the store manager, Sunny, made the entire process humiliating.
He rudely accused me of lying when I provided the requested "Memorable Answer," loudly stating, "You are lying" in front of other customers seated nearby. His tone was aggressive, and instead of assisting me, he continued to argue and demand personal information, including my date of birth, in full earshot of everyone around us. This was a clear violation of my privacy, and I felt humiliated and attacked.
No one should have to go through this when dealing with a simple return. This behavior goes against basic principles of customer service and data protection. Vodafone, you need to address this immediately.
21 września 2024
Opinia niezależna
Odpowiedź od Vodafone UK - London Lower Marsh
Hi there, thank you for taking the time to leave us a review and feedback about this experience you have been through.
I'm really sorry to hear about your recent interaction with Vodafone's store. We always want to put the customer at the forefront of everything we do here at Vodafone so it's disappointing to see that we've fallen short.
Please drop us a message, so we can get this raised and investigated and help with the return of the router if it has not been actioned for you by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
jay and sunny were really helpful and…
jay and sunny were really helpful and completed the process seamlessly
13 września 2024
Opinia niezależna
Odpowiedź od Vodafone UK - London Lower Marsh
Hi there,
We appreciate your feedback and kind words for Jay and Sunny. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Odpowiedź od Vodafone UK - London Lower Marsh
Hi Jenny,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Odpowiedź od Vodafone UK - London Lower Marsh
Hi there,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and with the team.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Odpowiedź od Vodafone UK - London Lower Marsh
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
The most helpful bloke I've met in…
The most helpful bloke I've met in ages. Jay Kahn. Promote him !!!!!!
10 sierpnia 2024
Opinia niezależna
Odpowiedź od Vodafone UK - London Lower Marsh
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Very good service
9 sierpnia 2024
Opinia niezależna
Odpowiedź od Vodafone UK - London Lower Marsh
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Jay was really helpful and walked us…
Jay was really helpful and walked us through the process of transfer of ownership of number which most other customer reps have failed to do so far
8 sierpnia 2024
Opinia niezależna
Odpowiedź od Vodafone UK - London Lower Marsh
Hey Sudarshana,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you josh and jahid for your…
Thank you josh and jahid for your excellent services.
6 sierpnia 2024
Opinia niezależna
Odpowiedź od Vodafone UK - London Lower Marsh
Hi there! Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks, Vodafone Social Media Team
Sunny and Jay were wonderful and…
Sunny and Jay were wonderful and professional. Answered all our questions, very fast service
5 sierpnia 2024
Opinia niezależna
Odpowiedź od Vodafone UK - London Lower Marsh
Hello Carol,
Thanks for letting us know what an amazing job Sunny and Jay did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Wonderful service
Wonderful service. Took time to explain how it works and set up European roaming for my wife and I
5 sierpnia 2024
Opinia niezależna
Odpowiedź od Vodafone UK - London Lower Marsh
Hi Jeff,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic sale advisor
The sale advisor was great and friendly, explained things very well and I left extremely happy with my experiencem
2 sierpnia 2024
Opinia niezależna
Odpowiedź od Vodafone UK - London Lower Marsh
Hey Pepehandz,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3ICUxW or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jay was very helpful and always…
Jay was very helpful and always available for any questions. Very professional staff.
25 lipca 2024
Opinia niezależna
Odpowiedź od Vodafone UK - London Lower Marsh
Hi Deeq,
Thanks for your review and feedback for Jay.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.