Jahid was extremely helpful and addressed everything to me and helped me understand everything about my new contract for iPhone 17 pro and my brand new iPad Air to which I am over the moon with... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizację423 Brixton Road, SW9 8HE Brixton, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Christina & Hana, we're very helpful and they even stayed later to ensure our issue was sorted. I will definitely recommend this store to my family and friends.
Reakcja na opinię
Mikela was very very helpful getting my samsung galaxy S26 ultra, she went above and beyond to get the best deal, she is a credit to Vodafone. I caused her plenty of work to sort out a new contract an... Zobacz więcej
Reakcja na opinię
My experience form staff weas excellent. She was patient kind a d understanding.. as a pensioner. She explained and simplify information so that I understood clearly. I'm felt sure she sold me the... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Operator sieci komórkowej
- Sklep z telefonami komórkowymi
- Dostawca internetowy
- Dostawca internetu i telefonu
- Dostawca usług telekomunikacyjnych
O Vodafone UK - London Brixton
Napisane przez firmę
Dane kontaktowe
423 Brixton Road, SW9 8HE, Brixton, Zjednoczone Królestwo
4,9
Doskonała
528 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od Vodafone UK - London Brixton
Hi John. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I visited the Brixton store.
I visited the Brixton store.
Ali was so helpful, friendly and knowledgeable.
An absolute credit to your company
17 czerwca 2025
Opinia niezależna
Odpowiedź od Vodafone UK - London Brixton
Hi Em. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Odpowiedź od Vodafone UK - London Brixton
Hey Behar,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had been served from Ruben and the…
I had been served from Ruben and the service was OUTSTANDING.
He is very patient and polite.
Well done Ruben.
10 czerwca 2025
Opinia niezależna
Odpowiedź od Vodafone UK - London Brixton
Hi Mahel.
We're happy to hear that you received outstanding service by our agent Ruben.
Thank you for the review,
Vodafone Social Media Team
OFFICE-CHAT AGENTS 5*/ROAMING USA 1*/CHATBOT 0*/SAMSUNG S25 0*
Please note Vodafone's Boilerplate response did not answer any questions or provide any information I didn't already have.
SHOP (LUCAS) AND CHAT AGENT (FORGOT TO GET HER NAME, BUT SHE WAS IN EGYPT) (5 Stars) were patient, knowledgeable and always extremely helpful.
USA ROAMING (1 Star): Once in the USA, I spent about 2 1/2 hours online (most of it waiting on the Chatbot) getting USA Roaming to work. Even though I was in LA, connections were spotty at best, and about only half the phone calls actually went through. Ultimately, in two weeks in the US, I made about 30 minutes of phone calls that cost £132.00 ($184.80) or £3.73/min ($5.2 min). Note to self, next time get a US SIM and save yourself £112.00 ($156.80)
CHATBOT (0 Stars): One of the worst chatbots I’ve ever encountered. Not only did it have the intelligence of a single-digit IQ’d squirrel, but when it finally did extract a few words from your query, it would steer you to the website with information you already knew. Otherwise, why would you be contacting the chatbot?
Once you’ve gone through all its tedious algorithms to actually speak to an agent, every time there’s a response from an agent, the chatbot loops you to the very beginning! Never seen that on any other chatbot. Ever Ever Ever. You can imagine that after being on the chat for 45 minutes, you spend as much time scrolling to the bottom as you actually do communicating with an agent!
Galaxy S25 (0 Stars). A nightmare train wreck of Samsung bloatware piled on Android bloatware, coupled with apps “enhanced” (!) with AI to the point of unusability. After a week I returned the Samsung S25 (again, the office staff were incredibly patient and understanding, about the situation, which gives Vodafone another Star), and I reverted to my highly customized and tweaked Galaxy S8. I was amazed at how sleekly it behaved after the Paleolithic clunkiness of the Samsung S25.
2 czerwca 2025
Opinia niezależna
Odpowiedź od Vodafone UK - London Brixton
We appreciate you sharing your experience.
If you do need any assistance, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm. If you have already spoken to the team but haven't received the resolution you were looking for, please come chat with our team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Superb service
Gui was extremely helpful, friendly and patient with my incessant questions. He made it a very quick and easy experience and I thoroughly appreciate all his help today. I hope he gets a fat bonus for his fantastic customer service
7 czerwca 2025
Opinia niezależna
Odpowiedź od Vodafone UK - London Brixton
Hi Alex,
Thank you for taking the time to leave us this wonderful review. We're happy to hear that our agent Gui was helpful and patient.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Ruben at Brixton Store
Ruben at the Brixton store was very calm and very helpful. I had quite a few questions to start with as I initially didn't want to change my plan but just needed a new phone. He took his time to talk Mr though all the options and very helpfully helped me find a plan that suits me and means that I won't have big bills waiting for me when I get back from holiday in Ghana.
31 maja 2025
Opinia niezależna
Odpowiedź od Vodafone UK - London Brixton
Hey there,
Thanks for the lovely review and fantastic support for Ruben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The assistant Joseph sorted out all my…
The assistant Joseph sorted out all my phone and broadband needs very helpful. Coming back to get an iPad
21 maja 2025
Opinia niezależna
Odpowiedź od Vodafone UK - London Brixton
Hey ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very well done to alejandro and his…
Very well done to alejandro and his amazing customer service. He helped me with my new sim contract as I used to be with 3 and done me a better deal
19 maja 2025
Opinia niezależna
Odpowiedź od Vodafone UK - London Brixton
Hey Maria,
Thanks for the lovely review and fantastic support for Alejandro.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Odpowiedź od Vodafone UK - London Brixton
Hey Miguel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had a really good service today provide…
Had a really good service today provide by Bo. Answered all my question and got me a better deal
16 maja 2025
Opinia niezależna
Odpowiedź od Vodafone UK - London Brixton
Hey there,
Thanks for the lovely review and fantastic support for Bo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Bo was extremely helpful today thanks…
Bo was extremely helpful today thanks for your service you’ll definitely see me again great customer services
16 maja 2025
Opinia niezależna
Odpowiedź od Vodafone UK - London Brixton
Hey Tashanda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lovely store in the heart of Brixton
Lovely store in the heart of Brixton. Gabriela was amazing. A very kind and sweet professional with a lovely attitude. She gave me a great experience and was extremely helpful. Highly recommending this store. Rest of the staff were also very friendly. Thank you team!
10 maja 2025
Opinia niezależna
Odpowiedź od Vodafone UK - London Brixton
Hey Merima,
Thanks for the lovely review and fantastic support for Gabriela.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ali was super helpful
Ali at the Brixton store was really helpful and explained the intricacies of the airtime and device plans very well. He also alerted me to a better deal on improved broadband speed at home which I signed up to.
4 maja 2025
Opinia niezależna
Odpowiedź od Vodafone UK - London Brixton
Hey,
Thanks for the lovely review and fantastic support for Ali.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really disappointing experience at…
Really disappointing experience at Vodafone Brixton. I’ve been in twice this week and both times the staff were incredibly unfriendly and unhelpful.
The first time, they sold me credit but didn’t help me upload it to my account. When I explained that I couldn’t call Customer Service because my SIM wasn’t working, they just shrugged and told me to use someone else’s phone - no attempt to actually help.
The second visit was just as bad. I went in to get a replacement SIM and asked a member of staff if I could use the gadget to change it over. Instead of helping, she told me she didn’t have one and to go ask one of the other managers myself. No effort, no customer service.
Overall, the in-store experience at Vodafone Brixton is really poor.
27 kwietnia 2025
Opinia niezależna
Odpowiedź od Vodafone UK - London Brixton
Hey Joshua,
We sincerely apologize for your experience in store. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Bo is fantastic!
Bo is fantastic!! I have had the pleasure of being served twice by him to upgrade and he is great! Patient and he explains everything very well and clearly. He does not pressure you at all and his customer service is 5 star! Keep up the great work!
26 kwietnia 2025
Opinia niezależna
Odpowiedź od Vodafone UK - London Brixton
Hey Ray,
Thanks for the lovely review and fantastic support for Bo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
La experiencia fue fue sobresaliente
La experiencia fue fue sobresaliente, superó mis espectarivas. Excelente servicio de atención 👌
23 kwietnia 2025
Opinia niezależna
Odpowiedź od Vodafone UK - London Brixton
Hey Onan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service at the Brixton store 👍
22 kwietnia 2025
Opinia niezależna
Odpowiedź od Vodafone UK - London Brixton
Hey Ditlev,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ali is exceptional and straight to the…
Ali is exceptional and straight to the point.
18 kwietnia 2025
Opinia niezależna
Odpowiedź od Vodafone UK - London Brixton
Hey Alan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Phone upgrade
I attended the store today to get my phone and sim upgrade; the service I received was excellent. I was given all the information I needed to make an informed decision. Bo was extremely knowledgeable about the products and gave me the clarification I needed about the plan/device plans. Thank you!!!
16 kwietnia 2025
Opinia niezależna
Odpowiedź od Vodafone UK - London Brixton
Hey Tee,
Thanks for the lovely review and fantastic support for Bo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.