Came to store with device issues. Andrew checked it all out and found the issue and corrected the problem. He also gave information on how to troubleshoot broadband at home
Reakcja na opinię
Lokalizacja
Zmień lokalizację93 King Street, KA1 1QD Kilmarnock, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Special thankyou to Mel, who was extremely helpful after my mum had a bad experience at Vodafone Silverburn. Changed my mums sim only contract option for a new phone + sim deal, great product knowled... Zobacz więcej
Reakcja na opinię
I was in the store last week and while I was being served by Alex (separate good review!), Craig was serving another customer who was being extremely rude, abrasive, and often sarcastic in his respons... Zobacz więcej
Reakcja na opinię
Nathan was very polite and efficient. Easy to talk with and explained everything so that I could easily understand it. All in all a pleasant experience
Reakcja na opinię
Informacje dotyczące firmy
- Operator sieci komórkowej
- Sklep z telefonami komórkowymi
- Dostawca internetowy
- Dostawca internetu i telefonu
- Dostawca usług telekomunikacyjnych
O Vodafone UK - Kilmarnock
Napisane przez firmę
Dane kontaktowe
93 King Street, KA1 1QD, Kilmarnock, Zjednoczone Królestwo
4,9
Doskonała
211 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
A quick thanks to Nathan at Kilmarnock
A quick thanks to Nathan at Kilmarnock. Got me back on track really quickly.
9 listopada 2024
Opinia niezależna
Odpowiedź od Vodafone UK - Kilmarnock
Hi Julie,
Thank you for taking the time to review and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great experience in store with Paul and…
Great experience in store with Paul and Mel. Got my new phone all set up for me
4 listopada 2024
Opinia niezależna
Odpowiedź od Vodafone UK - Kilmarnock
Hi Maria,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Great experience in store with Melissa!
1 listopada 2024
Opinia niezależna
Odpowiedź od Vodafone UK - Kilmarnock
Hello,
It's great to hear that you received a 5 star service from Melissa! Thanks for taking the time to provide feedback on this.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mel was great with helping me with my…
Mel was great with helping me with my new phone. Got a great deal, she helped transfer all my data from my old phone and even helped me make the claim for my new smart watch! 10/10
16 października 2024
Opinia niezależna
Odpowiedź od Vodafone UK - Kilmarnock
Hi Andrew,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Andy was a great help again!
Revisited store to pay off my device, and had an issue with my emails.
Spoke to Andy who served me before, and he was a great help in paying off my device, fixing my email, and also getting a saving for the next 6 months
7 października 2024
Opinia niezależna
Odpowiedź od Vodafone UK - Kilmarnock
Hi David,
Thanks for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Andy is a great help
Lost my old phone and had to get a new one. Re visited store as I was having a nightmare with recovering my email.
Spoke to Andy, who, despite being gruff around the edges, got to the bottom of my issue and fixed my email problems.
7 października 2024
Opinia niezależna
Odpowiedź od Vodafone UK - Kilmarnock
Hi Michelle,
Thank you for reviewing your recent experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Mel was great
5 października 2024
Opinia niezależna
Odpowiedź od Vodafone UK - Kilmarnock
Hi Alastair. Thank you for your review for Mel. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mel provided great service when I…
Mel provided great service when I upgraded my phone
25 września 2024
Opinia niezależna
Odpowiedź od Vodafone UK - Kilmarnock
Hi William,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Upgrade
We visited the Kilmarnock store & Andrew helped with an upgrade & sorted out various other things on my account. Very happy with the service.
20 września 2024
Opinia niezależna
Odpowiedź od Vodafone UK - Kilmarnock
Hi Susanne,
We’re glad to hear you found the best options for you when visiting the store. Thanks for your review.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Andy was amazing and patient and helped…
Andy was amazing and patient and helped more than I even thought was possible.
19 września 2024
Opinia niezależna
Odpowiedź od Vodafone UK - Kilmarnock
Hi Sammantha,
Thanks for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Ryan was a great help with excellent…
Ryan was a great help with excellent service
7 września 2024
Opinia niezależna
Odpowiedź od Vodafone UK - Kilmarnock
Hey Janet,
Thanks for letting us know what an amazing job Ryan did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Nathan was excellent fixing out my…
Nathan was excellent fixing out my upgrade
3 września 2024
Opinia niezależna
Odpowiedź od Vodafone UK - Kilmarnock
Hi William,
This is lovely feedback for Nathan. Thanks for taking your time to share.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
I recently had to come into the store…
I recently had to come into the store after I was having a few issues and was in a bit of a flap. Rachel was not only able to sort out all the problems but she explained to me what was going on without it being too confusing, excellent customer service , she's a credit to the company!
24 sierpnia 2024
Opinia niezależna
Odpowiedź od Vodafone UK - Kilmarnock
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Nathan was brilliant
The guy that served me, Nathan, was very attentive and he helped me get my new ohone running smoothly.
17 sierpnia 2024
Opinia niezależna
Odpowiedź od Vodafone UK - Kilmarnock
Hey Irene,
Thanks for letting us know what an amazing job Nathan did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came in store to upgrade my phone and…
Came in store to upgrade my phone and Melissa was more than helpful. Got me a good deal for my mobile and broadband.
16 sierpnia 2024
Opinia niezależna
Odpowiedź od Vodafone UK - Kilmarnock
Hey Maureen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone superstars
Jack was so attentive and meticulous with my issue I was having with my broadband. The sale doesn't stop just because I've already paid with vodafone kilmarnock 😊 amazing in store presence that welcomes the community unlike other retailers on the highstreet. Issue resolved and happy family!
2 sierpnia 2024
Opinia niezależna
Odpowiedź od Vodafone UK - Kilmarnock
Hey Rosie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Upgraded my phone with Rachel in store…
Upgraded my phone with Rachel in store and she managed to move all the info from one phone to another quickly
31 lipca 2024
Opinia niezależna
Odpowiedź od Vodafone UK - Kilmarnock
Hi Avril,
This is lovely feedback for Rachel. Thanks for taking your time to share. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
While the advisor was lovely and very…
While the advisor was lovely and very very patient, the systems are so slow and problematic. I feel sorry for your staff who have to deal with this every day. I would have given 1 star if it was about the company but when I said, the man said that is a reflection of his service which was 5 stars.
9 lipca 2024
Opinia niezależna
Odpowiedź od Vodafone UK - Kilmarnock
Hi Adele,
Thanks for taking the time to provide your feedback, we appreciate it.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodaphone has gotten me a new phone…
Vodaphone has gotten me a new phone again it was very good the s24 in yellow thank you to Jack for that
8 lipca 2024
Opinia niezależna
Odpowiedź od Vodafone UK - Kilmarnock
Hey Steven,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Odpowiedź od Vodafone UK - Kilmarnock
Hello, Alexander,
It's great to hear that you received excellent service from Nathan and Jack, and we appreciate you taking the time to leave a review on the positive experience.
If you need help with anything in the future, please don't hesitate to reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.