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Application does not seem to be user friendly enough. No crystal clear instructions to distinguish between the creation of personal and business accounts. I tried to purchase some tickets for a concert and followed the VivaWallet option assuming I would be creating a personal account but have been unable to do so. I have also been unable to change or delete the created account.

Χρεωνουν αν δεν χρησιμοποιήσεις viva wallet (γελοίοι), δεν στέλνουν τα εισιτήρια παρά μόνο την απόδειξη με αποτέλεσμα να δημιουργείται πρόβλημα στον πελάτη και αυτό ισχύει και για τα ακτοπλοϊκά αλλά και για τα εισιτήρια θεαμάτων! Απαράδεκτο customer service και ειλικρινά δεν καταλαβαίνω γιατί αυτή η εταιρεία έχει σχεδόν το μονοπώλειο στα θεάματα!

I have booked many times and everything worked as it was supposed to be.
I am writing this review because i see many bad reviews, and in my opinion it depends in the competent body who has the responsibility to organize the concert tickets, the seats etc. and not the intermediary publisher’s responsibility.

The service fees are ridiculous! 7,5 euros to book 3 concert tickets...

We have booked via viva.gr on the 15 the of October and paid online for our tickets for the event. Even though we paid online to have our places reserved we arrived there at 10:45 instead of 10:30 and we were supposed to have a reservation at line B. They told us they didn’t have a reservation for us (despite the fact that the reservation was there) and they gave us a bonus drink at the bar.. lol. We paid 30€ per person and we were 6 people never refunded and never had our reservation. Worst, and most unprofessional services ever. Bearing in mind that we had seat numbers/reserved places .. hilarious. Loss of money, definitely not recommended and never ever going back.

Απλά κλέφτες, 7 ευρώ προμήθεια για αγορά εισιτηρίων με πιστωτική κάρτα. Πότε ξανά 😡😡😡
Να αλλάξεις το εισιτήριο σου δεν μπορείς, να πάρεις επιστροφή τα χρήματα σου σε περίπτωση που δεν θα πας στην παράστασή δεν μπορείς, και αν πάρεις το κέντρο εξυπηρέτηση θα χρεωθείς 1 € και άκρη δεν θα βγάλεις. Δε βλέπω να έχει εταιρία καμιά υποχρέωση προς πελάτες της, ότι χειρότερο!

They have ruined our holiday; my husband never received a confirmation with his ticket so they made him buy another one at the port. Then on the boat they told us he has booked and paid for two tickets. Our return tickets were a real mess, no information, no way to print tickets no booking references!

I bought a couple of ferry tickets and never received the e-mail with the tickets and instructions. Since they do not work on weekends I was not able reach out to them to solve the problem and had to buy again the same tickets. Long story short: They don't want to refund me on the first two tickets.
When visiting Greece again I'm defintely not buying ferry tickets via them.

Extremely bad/insulting customer service. Truly not giving a dime about customer satisfaction. They don't even have the option to talk over the phone and they are instead hiding behind bots and chats with automated responses. Stay away. They will rip you off every chance they will get and just ignore you afterwards.

If there was the option to choose no star, i would do so. I never write reviews but i really consider to let people know to do not ever buy anything through them. I booked ship tickets through them, they charged my card just to let me know afterwards that there was no availability. They charged my account without having availability!!! I contacted them through their support center and never received an answer on either change dates or receive my money back. I am still waiting for a confirmation email so i get my money back.
Worst customer service ever....
Congrats!

Do not buy anything through viva. The customer service is the worst I've ever seen. I tried to cancel ferry tickets and I had to wait until Monday at 10 am. I had to cancel them using a bot and when I tried to talk to a representative I only had the option of live chat and the representative just stopped answering. There is no option to talk to a representative on the phone. I still don't know if I will get my money back. I'm very disappointed and I will never use their service again. 0/5

Not trustful at all , you book tickets, paying for them , and there is no reservation or ticket , the communication for saying that there is no ticket is after 2-3 days ... so you cannot find a new ticket cause is always too late. Very well know pattern to collect money

For the recent time I'm using personal & businness account, I am really satisfied. The service is great, the field sales executive was really helpful and available for any information needed. The customers service is efficient.
As far as the terminal is concerned, it is really easy to use, fast and in nice design also. What I like about viva wallet is the reduction of the commission as long as I use my businness card and I can check it through the dashboard system any time.