Vilayer LTD Recenzje 

Einrichtung des Servers war super. Jedoch konnte ich aufgrund eines Fehlers den Server nicht mehr deinstallieren. Alos Ticket eröffnet und gewartet. Nach 4 Tagen wurde das Ticket einfach grundlos als „Gelöst“ markiert, ohne Antwort oder Information. Na gut dachte ich mir. Wollte den Server neu einrichten und musste feststellen das dieser wir vorher war und nicht einmal verändert oder zurückgesetzt wurde. Support ist grottig.

This service is a scam.
I purchased a VPS using my credit card, invoice has been marked as paid, everything was successful so far the problem starts that I never ever received my server which I paid for.
It's been already over a 1 month and they ask me to pay for another month.

They didn't even contacted me about any delays, the setup should be INSTANT and it was not. I opened a ticket and it was never responded, and it's now Closed.

I am without server and without refund.
Never go with this service.

My invoice: 34654303
My server id: 74467

I should have read the reviews before, I had a little more luck than the person who never had his services activated...anyway, once you actually start setting up your games, don´t even bother to send any support tickets, because they are not going to bother answering you, filthy paying customer (lol), and if they do it is going to be a quick & dirty answer like: you can't do this or that, full stop. No solutions offered to important issues like say, file permissions restrictions...with a bit of good fortune, you might be able to see your game folders in FTP lol...but not my case.

Vilayer, is the worse game server company I have ever had the misfortune to contact.

After ordering and paying for a virtual server, I never heard from them except for the automated email response.

Support emails went unanswered and finally I contacted PayPal and went through the process of recouping my funds.

As part of Paypal's process, the company is asked to respond to the claim. They never replied to PayPal and so after a short period I was fully refunded.

It's one thing to provide poor customer support or a poor server experience but my experience with them was just weird. A SCAM is the only thing that comes to mind.

Should they comment to this post and pretend this was not the case I will happily prove them liars by posting the PayPal email that notified me of my refund and the reason for it.

The performance isnt the best on the market, the Interface and features arent the newest and the servers "often" go down for maintainence.
But its like a home, it may not be perfect, but thats okay, its home.
I've been using Vlayer for about 9 years now and while i have been upset with them at times and frustrated now and then, its a overall good service.
Prices are good Servers works and performance is good.
Sure, sometimes things go wrong.. but thats why Vlayer has a very dedicated and nice team of support staff ready to help and get the issue resolved as fast as possible.
what ive learned from this service is, If you threat the staff with respect and stay on their good side, they will return the favor and provide you with the best service possible.
Heck, at this point im on a first name basis and got good discounts.

To sum it all up, i highly recommend Vlayer, as long as you don't have a short temper and are willing to work with them if stuff turns sour, for a fast and efficient solution.

As for all the bad reviews.
I can understand why some short tempered people would write such horrible reviews, 1 or 2 things arent working right away and they freak out. But as i've stated, talk to them and be nice, then you will quickly learn that almost any issue can be resolved in a timely fashion and run as smooth as any other game host.

As for their websites... They aren't really a webhost (yet). So that feature is not really something to brag about, no reason for people to leave a poor review over it either though.

send help for add mod on server but no answer... my serveur is useless ty guys. after this review "vilayer" come for make blackmail! they help me if i change my review! i ve screen all the conversation if you need^^ contact me and i send... dont go on vilayer... they close my account now and said they dont refund my 1 month suscrib after just 5 hours suscrib on! good job vilayer

I have tried numerous other hosting companies for many different projects. My issue tended to be I never felt like I was getting what I paid for. After finding Vilayer I doubt I'll ever switch off of them.

A lot of companies can provide you with "similar" resources, but the low latency and high performance is instantly noticed with Vilayer.

These days I also judge a company based on their support. I dont care if they can offer you the world for the best price possible, if the people on the other end not able to support the technology then you are SoL.

This does not seem to be the case with Vilayer. Support has been there and able to explain the issue to me, usually how I am wrong, it happens, and make me happy each time that I made the choice to switch to Vilayer.

Purchased web hosting and it never worked, My tickets got randomly closed for "no response" when i did respond like 4 times...The company cant handle upset clients and just see every client as attackers or something? Never got a sorry or any reply once i asked for a refund so i got my money back myself.

Очень разачарован, пострянные проблемы со стороны сервера, сервер вроде есть, а доступа к нему нет. Отключения дней по 5. Ужасно, я очень расстроен. Буду искать другой хостинг.

Advertised Space Engineers gaming layer available immediate.

Purchased server.

Server was immediately broken was told would take 2-3 hours to get it up.

Waited 24 hours and it never came up.

Cancelled the service and signed up with BlueFangSolutions instead - 100% satisfied with them.

Asked for refund on 13th of this month. 2 weeks would be tomorrow with still no response to the ticket, or my account being cancelled.

If I don't get a refund for the failed service AND cancelled account, then I shall be making a quick call to Trading Standards.

Avoid at all cost!!!

Edit: Coming up to 1 month now and still no response to ticket, yet an email saying that because I haven't replied to the ticket that it's being closed - no reply was given by the company to my ticket, so this automated process is a lie or has be facilitated by the company themselves. This guy 'Dylan' on support seems to be the only support person there is. Totally useless and so far emotionally removed from the case in question that he just keeps saying 'You'll have to wait for management to respond'. No apologies or anything. You can't portray tone over text but god damn, he clearly makes it apparent that he's not very good at dealing with complaints.

Now this is not written because I am angry or sour towards anyone in Vilayer ( though I would have a right to be for sure ) trust me its not and I'm quite fine about the experience as you have to try some companies to learn who is NOT the best choice , now that said lets start by saying the below reviews about Vilayer ( the positive ones just recently have a taste of a companies desperate attempt to save a dying company and I guess they have to try but posting positive reviews to save a company that falls short of services that WOULD save the company if they ran it correctly) is like covering a hole with a rug and saying how pretty the rug makes the floor look .

To start with ( my own fault ) I was warned about Vilayer and I read the reviews so I should have known better but i was curious to find out myself so i did , ..
1st thing bought a server paid for it got it set up though it went offline and we have lots of issues plus they said my payment didnt go through though my bank and paypal said different lots of back and forth ( Dylan their end seems to not like customers who complain or have any issues or put in to many tickets that say the same thing lol he had the IM not interested feel to his emails , anyway we sorted that issue i paid twice and paid again after the server still never came back after several payments made even though they all went through they wiped it under the carpet took the money no sorry our fault or can we provide you with another service or compensate for our lack of service or mistakes , so i bought another server let them take the money from the first one but i did get a credit the first server did come back after a month or so so i have two servers .

Those two went down so many times once they all went offline and the whole site went down couldn't contact anyone no messages no warnings ..came back after a day to find out they said they had a normal maintenance that happens monthly and all is back up , again no warnings no idea when it would happen again and funny thing NO more happened ( was supposed to be a normal monthly thing but no it was a one off " maintenance downtime" so that out of the way next issues were constant server faults with statuses saying UNKNOWN on the servers ...I had to place tickets which again seems to annoy old Dylan but what can you do , apparently one time my whole server was on a service that no longer was any good so they said We have to move you to another server ..np ..next UNKNOWN issue after that weher all servers went down again ( again no emails no help in ANYWAY from any part of the small company ) I placed a ticket with a cringe as I know they hate tickets ..they got back saying " Hard ware faults caused the issue should be back soon ( mind you this after they just said they moved my service to another box due the the other being unable to work correctly ) no in between all of this there was lots and lots of issues , I cant go over them all and the tickets are a not responded too sometimes for days even weeks ( they HATE tickets ) which I guess i understand as who likes knowing they have problems to sort out and knowing their company is not working.

They say lots on the site about how they have great service and we provide live chat assistance etc... now live chat I tried 50 times , in that time I got ON|E response lol ..they hate issues so much ..after that time no one answered the live chat not once..so i say good bye to Vilayer and I hope they get it together but to be honest I do believe they don't want to get it going it has a feel of a company just there to make a little money with as little effort needed , maybe its a cover company for a larger company who knows ..it all seems to smell of something unpleasant.

I paid a lot of money for a service that didnt come close to being up to par , but had to try it to review it and to see if all these reviews and warnings are correct and trust me they are ..though some maybe sour grapes or in anger but this company has me confused on how they have stayed around .that would be an interesting story on its own .

best of luck Vilayer you could make a go of this if you can stop with the fake positive reviews little cover ups and focus on the inner workings of the company that need to be overhauled and maybe do a businesses course on how to run a company for the services it supposed to provide , you could make it work maybe ill hold my fingers crossed for you lot and wish you the best in that venture

Signed up with them 10 days ago, had to go away for family emergency for a few days came back home to find server offline, sent a ticket got closed without response, opened another to be told it's a network issue that won't be resolved for 24hrs.

Sent a request for a more precise ETA on time, gave up after waiting 4hrs for a response, gone else where now.

Great servers and great support! They are quick to respond to issues and offer a wide variety of games/services, so you can pretty much get whatever you want. Affordable monthly rates as well.

Honestly have never found such a good service such as vilayer. They have always been here to assist during any issues I have encountered and has always treated me with respect. 10/10 Would recommend this service for anyone wanting a good VPS or all around hosting service. Thanks again to Vilayer's management team for the amazing service they provide!

Worst Hosting i have ever been with. Advertise a free teamspeak server. After we bought they say sorry its been discontinued last year. The following day it went offline, for almost two weeks. Asked for a refund and no answer. After 5 tickets still no answer. all still open.
Would not recommend to my worst enemy.

I will start from the very beginning I bought the server 12.05.2019. According to the description, the server will be available immediately - it was started on 16/05/2019. Since then there are no server problems or unknown status, help can be forgotten if someone writes anything, the ticket is most often closed Unanswered. I DO NOT RECOMMEND a waste of money.

Extremely poor service and customer support. I paid for a Conan server to be hosted, and after 3 weeks it died for some reason. Despite raising a ticket for assistance, my tickets were closed without any action or response.

The only way I could get anything out of anyone was to use the chat functionality. It seems to be maintained/manned by a single person, who couldn't help me with my problem. They said they'd escalated the issue I was having to management via a ticket which I couldn't track myself and never got any feedback on.

Eventually the server was fixed by myself, by using their control panel to completely reset my server. Apparently they'd tried to do this on my behalf and did not succeed.

I raised a complaint in regards to the atrocious service and response times, as i'd also been billed for hosting while the server was STILL down.

My complaint ticket was merged with my technical ticket, and like all my other tickets closed without any reply what-so-ever.

Avoid this hosting provider like the plague.

The server they provided had stability issues that was never resolved through their support and they proceeded to just start ignoring my tickets when I was asking for suggestions on things I could tell people for stability. Then when one of the guys in my group decided they wanted to build a server and we started using that they wouldn't cancel my service and charged me again, when I demanded a refund they continued to ignore me and actually closed the ticket. This site is a SCAM do not work with them

I have ordered a Natural Selection server at ViLayer five month ago.
Unfortunately, the company does not provide this game, although it is listed on the Website. However, I requested a refund and opened 10 tickets which all got closed without any further reaction. Dylan, the (only!) supporter you can chat with cannot help me - he says I have to open a new ticket.
I regret my order and can not recommend you to spend your money there.

really worst,
1. my ticket never answered
2. refund pending never answered
3. ftp game server always rejected

i dont recommend for this server really worst 21 ticket never answered