Venere.com 

I made a reservation through this company for a hotel to attend a wedding on the 13th of February. The reservation was made months in advance. I specifically made a point to inform them that my husband and I would require a ground floor room and disable parking close to the building as we have mobility issues. I would NEVER consider a hotel with nothing but stairs to get to the room. We arrived early at the hotel in order to get the suitcase and ourselves installed and change for the wedding. When we arrived, we found that the hotel only had rooms after climbing a long set of stairs and had no knowledge of our special requirements. Needless to say, we were stuck with no where to go (being Valentine weekend) and had to miss the wedding and travel all the way back home. They totally ruined what was suppose to be a lovely weekend seeing dear friends and celebrating a beautiful occasion. They don't care one iota. They wasted our time and money. I will never consider booking anything with them and no one should either!

I booked a hotel through venere.com for march 2016. I paid with my debit card entering the correct details etc. I received my confirmation within 10 minutes. Then I received an email saying that my booking was cancelled! Checking my bank I could see that the payment had been made to venere and another payment for £0 had been made to expedia.

I contacted venere by telephone and was told that there had been a problem with the payment and I would need to book again. I said that I have had no problem using my card for the last year and that the money has left my account.

She then said 'the money had been refunded', I replied 'so the payment details I provided were correct and there is enough money in my account and YOU are having a problem with the payment NOT ME'.

I then said ' Let me book it with you over the phone', she said fine but that I couldn't use the same card that THEY were having a problem with.

Why should I bend over backwards for them? I am the customer and I want to pay with my debit card and not a credit card? The problem is on their side nothing to do with me. How can a business survive with poor customer service like this? I can see that this company is part of a large group with hotels.com and expedia. Reading other reviews about venere on this site I wish I hadn't wasted my time booking with them!

Booking online should be easy and quick, alerting any payment problems at the point of sale, not an hour later after receiving confirmation!

Wir hatten ein Hotel in Key West gebucht, dass wir kurzfristig wegen einer Hurrikanwarnung absagen mussten. venere ließ sich auf keinen Nachlass ein und auf Rückfrage antwortetet das Hotel noch nicht einmal.
So haben wir dann 2 Wochen später über booking.com ein tolles und günstigeres Hotel in Key West gebucht. Die 200 € an venere waren Lehrgeld genug, in Zukunft nie wieder!!!!

Ich habe das 1. Mal bei Venere ein Hotel gebucht. Ein 8% Gutschein hat mich dazu motiviert. Unmittelbar nach der Buchung habe ich einen Datumsfehler bemerkt. Ich habe Venere zwecks Korrektur angerufen. Der kompetente, freundliche Mitarbeiter hat die Buchung korrigiert. Er sagte mir aber, dass jetzt der Gutschein nicht mehr gültig sei und ich den vollen Preis bezahlen müsse. Das wäre in den AGB so geregelt. Ich bin deshalb verärgert. Was verbirgt sich noch unschönes in den AGB. Da es viele Reiseportale gibt, war die heutige Buchung gleichzeitig meine letzte Buchung bei Venere.

Reservas sin problemas ni desembolsos antes de ir al hotel.
Puntuación de anteriores viajeros acorde con lo que nos hemos encontrado al llegar.
Facilidad de uso de la página web.

Wir wollten aus einer Buchung für zwei Zimmer, ein Zimmer stornieren. Auch bei uns hies es erst, das geht in dem System nicht. Eine Mitarbeiterin war so hilfsbereit und wollte Kontakt mit dem Hotel aufnehmen (leider keiner erreichbar). Alle weiteren Mitarbeiter bei venere.com waren nicht an einer Lösung interessiert und haben immer nur gesagt sie können das in ihrem System nicht ändern. Die Mitarbeiter waren unfreundlich und nicht hilfsbereit. Ich rate von einer Buchung über venere.com dringend ab. Besser direkt beim Hotel buchen.

We booked a room through Venere.com and the confirmation stated that If we cancel the booking, we would be charged 30% fee. Hovewer, we cancelled the booking with the hotel directly, twice, actually. After the first cancellation the hotel still thought that we are going there so we cancelled it again. After few days, we had been charged 100% fee. The hotel claimed that venere takes 100% fee and even though we sent them the screencaps of the reservation (with the text about 30% fee) they just kept saying about the 100% fee. The hotel staff doesn't understand english almost at all and I don't think venere's customer service either.

And the reason we cancelled? Venere.com didn't bother telling that the hotel lies at the mountain, only accessible by cable car that runs couple of hours/day, Only AFTER the reservation and getting our credit card info, the site stated that "please notice that the hotel is inaccessible by car".

site seguro e confiavel, sempre faço reservas por ele e nunca tive problemas

You will see one price before you book, than they will inform you by email about additional charges after you make your reservation and the hotel will add you more charges not mentioned anywhere

I am now really appalled by the changes. When trying to talk to thie customer service they could not find my reservation made through the new website their customer service could not access the site or my reservation.

The representative was certain that I did not have a reservation, but was not willing to send a notification in writing.

After wasting a fair amount of my time he was eventually able to find the reservation, only upon my insistence that I had a reservation. This error on Venere's site could have cost me a fair amount of money and frustration.

That this is incompetence of the highest degree is an understatement, and after 10 years you have lost my confidence and business

Bokat 5 stjärnigt hotell via Venere.com
I orderbekräftelsen stod att frukosten ingick
när vi kom till hotellet blev vi upplysta om att frukosten ingick INTE
Att äta frukost på hotellet kostade 500:- för 2 personer per dag
Mailade Venere 2 ggr men de svarar överhuvudtaget inte
Aldrig mer Venere för vår del

They quote me the price for 3 nights staying in Apartments Sata Olimpic Village but they overcharge me in my credit card. They are trying to wash their hand that it was the hotel directly charge me in the different price and I have to deal directly to the hotel.
Very bad service as soon as they got the money, they will just leave you.
Never deal with them. It is scam.....

If you call the costumer service you end up i India, very bad connection. The help desk seems very unprofessional.
The website is also very poor, basic information is missing.
You are prompted to print the booking reservation but it is not possible unless you make a print screen. Strange that an Italian bookingsite not is more updated.

Sito ottimo, ho sempre trovato quello che cercavo...ottime offerte, le descrizioni degli hotel sul sito sono corrispondenti a quello che troviamo sul posto.

It's a scam. They are only after your money. When I called them to cancel my reservation, a woman (a UK number but in India) pretended she couldn't hear me - that the connection was bad. She said I would have to call again if I wanted refunds "Sorry Mam, I can't hear you... Hello? ...Hello??" Then she hung up. I called again. A man answered, when I told him I wanted my money back he did the same "Hello, I cannot hear you, sorry, bad connection..." I told him to stop it, that he could hear me perfectly well and he responded "Ok, sorry, Madam" ... I told him to send me a confirmation on the booking being cancelled. Then I hung up.
I received a poor email with this in it:
---------------------------------------------------------------------
Note to users
Cancellation will incur a penalty fee of 1,199.00 DKK.
-------------------------------------------------------------------------------
- My cancellation would cost me the exact same "penalty fee" as the hotel room in the first place. Even though I bought cancellation insurance. Clever.
I immediately blocked the credit card I used for the reservation..

Vooral wijzigen van je hotel boeking KAN NIET!!

I accidentally ordered one night in hotel for 9 month from now.
Immediately after I have send an email to Venere customer service to cancel this reservation. Finally they answered after 8 days (on site they promise to answer within 2 working days).

Afgeschrikt door vele negatieve reacties die ik een dag voor mijn vakantie toevallig onder meer via deze site las, vermoedde ik een verkeerde keuze te hebben gemaakt door bij Venere.com te boeken. In Berlijn bleek uiteindelijk niets echter minder waar!
Het hotel waar ik aldaar verbleef was inderdaad eenvoudig, met niet heel veel service, maar dat was ook niet mijn verwachting gezien de zeer aantrekkelijke aanbieding. Het hotel lag echter in een levendige, toch 's nachts rustige buurt met veel groen, mooie gebouwen, winkels en diverse restaurants en café's. Ook waren er diverse metro- en S-bahn-aansluitingen en was de kurfürstendamm op loopafstand. Iedere ochtend kreeg ik daarbij een goed verzorgd ontbijt.

Reizigers/toeristen die goedkoop willen overnachten/verblijven en daarvoor dan niet onrealistisch hoge verwachtingen hebben, kan ik gezien mijn ervaring in Berlijn zeker adviseren via Venere te boeken!

je reserve sur le site souvent, jamais de surprise....

Abbiamo prenotato un hotel per il nostro viaggio di nozze e siamo finiti nel peggiore esistente alle Fiji (Funky Fish resort).... considerando il notevole prezzo pagato. Alle rimostranze e richieste di chiarimento fatte a Venere.com , non abbiamo mai ricevuto risposta, nemmeno dopo vari solleciti.
Il comportamento verso il cliente è chiaro: si fanno pagare e poi lo abbandonano a se stesso.
Semplicemente pessimi e zero sensibilità verso la clientela.
Da evitare!!!