Vapourcore Recenzje 

1531
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Lots of good reveiws. Unfortunately I ordered the starmix pixl8000 pods, the taste was not right,infact the taste was disgusting, possibly another liquid in the pod. Review edited, company contacted m... Zobacz więcej

Oceniono na 4 z 5

** Updated review** After waiting since the 29th of April for my delivery, I was finally contacted by Josh, who explained that my order had been lost in transit. As the product I ordered has been... Zobacz więcej

Oceniono na 5 z 5

Very fast despatch and free delivery. Great range of products at great prices. Easy to write a good review under those circumstances, so what about when things go wrong? Well I can't fault their... Zobacz więcej

Oceniono na 5 z 5

I've ordered twice within a week they're that good. Prices are better than everyone and the product range blows competitors out of the water. The most amazing thing is delivery speed, honestly there i... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z e-papierosami
  2. Sklep z e-papierosami i akcesoriami

Napisane przez firmę

Vapourcore launched in 2016 and is one of the largest stockists of e-cigarettes and vape products. We focus on smokers wanting to switch by offering the latest in disposable vapes and pod vape kits, which are convenient and easy to use no matter your lifestyle. Our expansive range of vape kits and disposables include our very own ground-breaking CORE PRO disposables alongside big brands like Vapeman, Vuse, Hexa, Elf Bar and Geek Bar. We also sell a carefully curated selection of heat-not-burn and heated tobacco products from IQOS and Ploom, and several best selling brands of nicotine pouch such as Velo and Nordic Spirit.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(1531)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 30

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Wonderful company - Customer Service from Robert is impeccable

Vapourcore is a wonderful company to deal with - there is so much choice and their customer service is absolutely unrivalled.

Robert in their customer service is so helpful, so friendly and nothing is ever too much trouble - he truly makes you feel as if you are his only customer and he goes the extra mile everyday.

Thanks Vapourcore!!

26 listopada 2024
Opinia niezależna
Logo Vapourcore

Odpowiedź od Vapourcore

Hi Jade,

Thank you for the wonderful review. We work hard to offer a wide range of products at competitive prices and to resolve any queries brought to our customer service team as soon as possible. I will let Robert know about this review

Vapourcore Team

Oceniono na 2 z 5

Every time I try order hexa pods…

Every time I try order hexa pods they’ve been discontinued.. supposed to be 15% off everything till midnight.. and u don’t have any..!!

30 września 2024
Opinia niezależna
Logo Vapourcore

Odpowiedź od Vapourcore

Hi Anne,

We just couldn't source the pods reliably anymore, our suppliers were constantly out of stock. We were therefore forced to stop selling them . We do sell other devices with a similar range of flavours to the Hexa. We have the Vuse , Blu 2.0 and Logic kits one of which might be a suitable replacement for the Hexa for you?

Vapourcore Team

Oceniono na 5 z 5

AMAZING PRODUCTS AT GREAT PRICES

Wanted to use the products and order a number of times before I actually gave a review. A very easy to navigate website with a great depth of products. Excellent customer service when needed and also after care service. The price points are very reasonable and the best I've tried in a long time. Also very prompt delivery and very quick to reply on emails.
I hope this helps any future customers to try this amazing Company.
5 stars easy and will be using from now on.

9 września 2024
Opinia niezależna
Logo Vapourcore

Odpowiedź od Vapourcore

Hi Marc,

Thank you for the great 5 star review! We work hard to turn orders around as quickly as we can and offer the best service. We look forward to your continued custom.

Vapourcore Team

Oceniono na 5 z 5

Easy to use website and payment with…

Easy to use website and payment with quick delivery.

9 września 2024
Opinia niezależna
Logo Vapourcore

Odpowiedź od Vapourcore

Hi Tim,

Thank you for the 5 Star review. We work hard to offer a wide range of products at competitive prices and to turn orders around as quickly as possible. We look forward to your ongoing custom.

Vapourcore Team

Oceniono na 5 z 5

Every time I order it arrives quickly…

Every time I order it arrives quickly and correct. I don't need to go anywhere else.
Thank you and keep up the good work.

5 września 2024
Opinia niezależna
Logo Vapourcore

Odpowiedź od Vapourcore

Hi John

Thank you for the great review. We work hard to turn orders around as quickly as we can. We look forward to your continued custom.

The Vapourcore Team

Oceniono na 5 z 5

Great company, great products

Great company, they recently moved but continued to go over and above to ensure my parcel arrived on time….

12 września 2024
Opinia niezależna
Logo Vapourcore

Odpowiedź od Vapourcore

Hi Peter,

Thank you for your great review. We work hard to provide a wide range of products at competitive prices and to turn orders round as quickly as possible. We also work hard to maintain high levels of customer service. We look forward to your continued service.

Vapourcore Team

Oceniono na 5 z 5

Great Service, Great Company

As always, a fantastic service, even in the middle of moving the warehouse, kept me updated, and the goods arrived as promised. A*****

4 września 2024
Opinia niezależna
Logo Vapourcore

Odpowiedź od Vapourcore

Hi Michiel,

Thank you for the 5 Star review. We work hard to turn orders round as quickly as possible. We look forward to your continued custom.

The Vapourcore Team

Oceniono na 5 z 5

Great website and Products

Great website and Products. I find the website easy to navigate and ordering easy. I like the kits and juices. Highly recommend

12 września 2024
Opinia niezależna
Logo Vapourcore

Odpowiedź od Vapourcore

Hi Sam,

Thank you for the review. We work hard to turn orders round as quickly as possible. We look forward to your continued custom.

The Vapourcore Team

Oceniono na 1 z 5

Poor customer service

Order delivered on the 17th of August, emailed them as they had sent the wrong product, received email from them on the 19th of August stating they had to check their stock and will get back to me within 48 hours. I’ve sent two emails since and no reply. I’m guessing the “ignore the problem and hopefully it will go away” is the approach this company takes.

17 sierpnia 2024
Opinia niezależna
Logo Vapourcore

Odpowiedź od Vapourcore

Hi Leanne,

Apologies we've moved warehouses which has caused some issues andwe've also had some staff sickness and a flood so we've beenfacing a bit of a perfect storm wich has left us a back log for which we can only apolgise. We are working hard to resolve all the ssues but it is taking slightly longer than normal . As you can see from previous reviews this is not normal for Vapourcore. Please bear with us while we work hard to resolve the issues and clear backlog, We do not ignore issues, we've just falled slightly behind for which I can only apologise and I beleive we emailed you earlier to day with a resolution.

Vapourcore Team

Oceniono na 1 z 5

Order not delivered, extremely poor communication and customer service.

I really don't like giving anyone bad reviews, this is a difficult world and things happen that we may not be aware of. That said I have to call this out as Vapourcore have willingly taken my money and not delivered my order, communication is a wonderful thing and I've asked cs@vapourcore for updates twice now without any response. I ordered a box of Neafs £49.50 on the 18th August. I received an email 21st August informing me of a delay with the order due to a warehouse move, fair enough, though it would probably be better to advise this at point of order instead of taking customers money and waiting 3 days to tell them about the delay. On the 23rd August I sent an email back to ask for a delivery estimate as I was considering going elsewhere for the moment until Vapourcore had their warehouse sorted out. I haven't yet received a response to this email 6 days on.
On 26th August I received an email asking me for a review for my recent purchase?. By now I was a bit despondent given Vapourcore hadn't had the politeness to respond to my email of 23rd August. On 26th August I sent another email suggesting that they might be having a laugh with me or something, and asking them to resolve the issue. End of business day today and still no response. So I'm obliging by their request for a review. Maybe they might respond to this, who knows.
This was my first time using Vapourcore and quite possibly the last, let's see how they might look to resolve things. My guess is that they'll have a raft of excuses to offer and hang their integrity on a 500 point loyalty award to justify what is essentially extremely bad customer service.

18 sierpnia 2024
Opinia niezależna
Logo Vapourcore

Odpowiedź od Vapourcore

Hi Kevin

Apologies, as you pointed out we had the move, which has been more than eventful. Then the bank holiday which came with a few issues. I think you can see from our previous glowing reviews this is not the normal. Robert our head of customer service is in shortly and will pick this up with you to resolve.
Apologies once again.

The Vapourcore Team

Oceniono na 5 z 5

Excellent vapes and service

Excellent vapes and service. Iv ordered more.

8 sierpnia 2024
Opinia niezależna
Logo Vapourcore

Odpowiedź od Vapourcore

Hi Karen,

Thank you for the great review. We work very hard to maintain high levels of customer service and to turn orders around as quickly as possible.

The Vapourcore Team

Oceniono na 1 z 5

Long dispatch time

6 days after ordering and I've still not received a notification that my items have been dispatched. I've already been in touch with the company and despite having an apology, I still have no notification of dispatch. Very disappointed. This was my first time to use them.

22 sierpnia 2024
Opinia niezależna
Logo Vapourcore

Odpowiedź od Vapourcore

Hi IB
We moved into our new warehouse last week, and unfortunately had some issues relating to inbound stock. You will see from our reviews this is not the norm. The Customer service team will resolve for you and also arrange a credit on your account to use in the future. Apologies once again, it was definitely something out of our control, we are back to normal now and with 1000's more products available for next day delivery.

The Vapourcore Team

Oceniono na 5 z 5

Delivered in 2 days free of charge

Delivered in 2 days free of charge
Product quality as expected

26 lipca 2024
Opinia niezależna
Logo Vapourcore

Odpowiedź od Vapourcore

Hi Tom,

Thank you for the great review. We work very hard to turn round orders round as quickly as possible and to offer a wide range of quality products at compettive prices. We look forward to your continued custom.

Vapourcore Team

Oceniono na 5 z 5

This company provides an excellent…

This company provides an excellent service. It was easy to order what I wanted and the order was dispatched and received in record time.

12 lipca 2024
Opinia niezależna
Logo Vapourcore

Odpowiedź od Vapourcore

Hi Maureen,

Thank you for the great review. We work very hard to maintain high levels of customer service and to turn orders around as quickly as possible.

Vapourcore Team

Oceniono na 5 z 5

Excellent very quick delivery I’m so…

Excellent very quick delivery I’m so impressed

5 lipca 2024
Opinia niezależna
Logo Vapourcore

Odpowiedź od Vapourcore

Hi Carol Ann,

Thank you for the great review. We work hard to turn orders roundas quickly as possible. We look forward to your continued custom.

Vapourcore Team

Oceniono na 5 z 5

Very quick delivery

Very quick delivery - happy with the items received

12 czerwca 2024
Opinia niezależna
Logo Vapourcore

Odpowiedź od Vapourcore

Hi JovdM,

Thank you for the 5 Star review. We work hard to turn orders round as quickly as possible. We look forward to your continued custom.

Vapourcore Team

Oceniono na 5 z 5

excellent value for money fast delivery…

excellent value for money fast delivery very efficient would recommend

11 czerwca 2024
Opinia niezależna
Logo Vapourcore

Odpowiedź od Vapourcore

Hi Linda,

Thank you for the great review. We work hard to offer a wide range of products at competitive prices and to turn round orders as quickly as possible. We look forward to your ongoing custom.

Vapourcore Team

Oceniono na 1 z 5

I've been a vaper for nearly ten years…

I've been a vaper for nearly ten years now using traditional eliquid vaping devices. A few people said try these new heated tobacco devices that have appeared over the last few years. So I thought I'd give one a go.
I have to say I can only describe the experience of resembling smoking the most cheap & nasty cigarette you can find. Leaves a horrible after taste and smell on you just like smoking. my wife commented I smelt like an ashtray after using this device.
It is very hard to get any decent kind of vapour from this device & when you finally manage to the taste is absolutely vile.
If someone is seriously trying to quit smoking or looking for a less harmful, cleaner alternative I definitely wouldn't recommend a heated tobacco device. Your far better off using a liquid based e vaping device. Which is much cleaner & more pleasant tasting with no horrible after taste or smell on you. Also much better vapour & nicotine hit than these devices. Sadly because I've opened the device & used it I now can't return it for a refund. Might as well have set light to 20 pounds.

8 czerwca 2024
Opinia niezależna
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Odpowiedź od Vapourcore

Hi Shaun, many thanks for your opinion on heated tobacco. Its the perfect product for so many but of course like everything else on this planet, not everyone is going to like it. Heated Tobacco on our platform still remains one the biggest sellers and seems to be a growing category across the World. Once again many thanks for your feedback and hope you continue with your vape journey, and stay away from the traditional cigarettes.

Vapourcore Team

Oceniono na 5 z 5

Excellent service

I have been ordering my HEETS from Vapourcore for more than a year; good pricing and prompt delivery - as well as good aftersales service on the one occasion when I incorrectly ordered! - keeps me coming back

26 maja 2024
Opinia niezależna
Logo Vapourcore

Odpowiedź od Vapourcore

Hi Eric,

Thank you for your great review. We work hard to provide a wide range of products at competitive prices and to turn orders round as quickly as possible. We also work hard to maintain high levels of customer service. We look forward to your continued service.

Vapourcore Team

Oceniono na 5 z 5

Reasonable prices clear advertisement…

Reasonable prices clear advertisement of products and speedy deliveries

18 maja 2024
Opinia niezależna
Logo Vapourcore

Odpowiedź od Vapourcore

Hi Aidan,

Thank you for the great review, We work hard to offer a wide range of products at cmpettitve pices and to turn orders around as quickly as possible. We look forward to your ongoing custom

Vapourcore Team

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