Review of my experience with the agency relationship
I worked with Utah DeTours LLC as a travel agent for approximately two years.
When I joined, I paid a $300 registration fee. My understanding of the agreement was that a 30-day written notice period applied to ending the relationship. I received written communication stating that the working relationship "has ended," which I understood as ending our working relationship.
Around that time, before what l understood to be the end of the 30-day notice period, I experienced changes to my access to certain agent communication channels and travel-related resources.
I requested reimbursement of my registration fee because I believed the termination process did not follow the notice terms of our agreement. The company declined my request.
During my time working with the company, I encountered communications that I considered unprofessional, including the use of profanity during work-related discussions. I found the management style and communication processes to be disorganized, which made expectations and communication difficult to navigate.
I recommend that anyone considering joining this agency carefully review all written agreements, fees, access expectations, and termination terms before entering into a similar business relationship.
Based on my personal experience, I would not recommend working with this agency without first fully understanding all terms and expectations.
This review reflects my personal experience.