Less than one star. This company never delivered my 6 year old’s birthday present, the main present he wanted was a skateboard. It’s still not here now… No tracking information, no updates, lack of... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Awful experience, makes me wonder if this is just a scam business? Order placed and delivery expectation set as 5th August. By 10th nothing has turned up and no notification of dispatch. Custome... Zobacz więcej
Reakcja na opinię
I ordered 2 pairs of boxers on the 26/08/26 which was to go towards a birthday present. This cost roughly £51. It was expected to come 3 days later. I did not receive my order or even any tracking inf... Zobacz więcej
Avoid, returned an item bought online using the returns procedure. Tracking shows delivered however no refund. Emails are not answered, had to request a refund through my credit card company. Terrib... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z deskorolkami
- Sklep odzieżowy
- Sklep z odzieżą sportową
- Sklep z okularami przeciwsłonecznymi
- Sklep z deskami surfingowymi
- Sklep z bielizną
Napisane przez firmę
Urban Surfer started up as a physical surf and skate store in Exeter back in 1995. A lot has changed since then including a new owner based in the north east. We've grown into one of the UK's largest online retailers of skate, surf, ski and urban clothing.
Dane kontaktowe
1 Palmer Road, SR8 2HU, Peterlee
- 08448844779
- orders@urbansurfer.co.uk
- www.urbansurfer.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 55% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Although it took longer then…
Although it took longer then anticipated to receive the items they where perfect and I am happy to come back and buy more products.
Kein Info bezüglich Einfuhrabgaben
Kein Info bezüglich Zoll/Einfuhrabgaben, angeblich müßte man keine zahlen, komisch das ich es doch mußte, ein hin und her zwischen DHL und Urban Surfer.
Ich kam mir einfach nur vereppelt vor. Nie wieder und was ich auch komisch finde, das DHL die Vorgaben des deutschen Zolls wohl egal sind, weil bis 150€ Zollfrei aus nicht EU Ländern, aber DHL will Kohle sehen. Und dem Verkäufer verweist immer nur wieder auf DHL. Er hat ja sein Geld. Nie wieder
Great customer service
Great customer service, prices and delivery time outside of the UK. Would recommend
Site a fuire
Site a fuire, allez voir la réponse du site sur goole avis a mon problème.
Impossible de les joindres ça pu la liquidation
ATTENTION ARNAQUE
Ignoring requests to cancel items
I made a request to cancel my order as the picture was deceiving to the item, and unfortunately they did not have colour of shoe I would of liked.
They responded to my request of cancelling my order, and continued to take my money and ship the order anyway.
I contacted them again about this, and they replied informing me they never got the email?!
I do not recommend this company - especially when they lie to their customers!
Awful.,
Awful.,
I ordered a coat and the order was confirmed but didnt receive a dispatch confirmation. I contacted the company after a week and asked to cancel the order and a refund. I reordered through the ebay store and received a confirmation a message to say it was dispatched, only to then receive a refund and no item for this transaction. 3 weeks later I chased for my original refund to be told it had just been processed, this was not the case they held onto my money again for another 10 days until I chased the refund. To receive a rather insincere apollogy. This seems to be a common issue amongst other reviews and I would not reccomend this site.
Excellent customer service
I purchased the Flip Flops and they arrived damaged during transportation to Australia. I contacted UrbanSurfer UK and there was no hesitation in providing a discount or replacement pair. The customer service was prompt and very helpful. I opted for a replacement pair and they arrived in perfect condition. Amazing customer service. Urban Surfer UK is awesome. 5 stars all the way.
The place to buy your Baw Bags
The place to buy your Baw Bags. Great prices and speedy delivery. Customer service is top notch too !
No product and no solution.
I ordered pair of shoes, paid for delivery. The dates of delivery shoved +\- 30 days. I waited but nothing came up. Now the company says they can’t give me refund or send a new pair of shoes because the period has been more than 30 days. No suggestion and i’m left without my package and money. I kindly suggest not to use this shop. Thanks 🙏🏽

Odpowiedź od Urban Surfer
My store for Stance Socks...
A lot of items i can not find anywhere else!
Thanks for the extra choice!
Great service and delivery is suberb!
Thanks a lot
Shop here regularly for Stance socks
Shop here regularly for Stance socks. Huge range and very quick delivery.
Waiting for my order from June 26
Waiting for my order from June 26. The seller urges me to wait more for type even. It does not want to reimburse already.Avoid this company!!
Do not buy footwear from this company!
I bought a pair of slippers for my brother in law for Christmas in a size ten. They came up far too small for him (he estimated by two sizes). I asked Urban Surfer to exchange them for me as he really liked the slippers, they just didn't fit. They refused to exchange them as they weren't sent back in the original packaging. I know this is what you are meant to do but unfortunately my brother in law didn't keep it as it got swept up and thrown out with the mountain of wrapping paper on Christmas Day. The person I dealt with was courteous enough (although patronising) but tried to tell me that they needed the original packaging back to use on new items!! They have flatly refused to exchange the slippers so now my brother in law has no Christmas present and I am out of pocket. Avoid this company!!
Quick efficient service
Very pleased with the service, quick, efficient and all at a great price.
Thank you!
My experience with Urban Surfer was fantastic. They were very quick at sending the item and it arrived in a excellent condition. I did send an email to them to ask about some tracking, and they gave me a quick response. I will use them again!
Quick delivery without issues
Absolutely fine. Quick delivery. No problems
Very good service
Transaction was easy and simple, service was fast, delivered promptly
Great customer service
Found an Under Armour sack pack on Urban Surfer that Under Armour UK don't stock!
Easy ordering and really quick delivery.
Excellent!
Decent Company
Fast delivery, decent prices, products as described - what more do you want?
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