Urban Drinks UK Recenzje 

Placed order on 30/04/2024 as the UK website showed it was available. It was only delivered on the 13/05/2024 having contacted Customer Service to first be told it would take 4-5 working days to be processed and delivered, then to be told that it was being held by customs due to couriers not having the correct documents is a very bad sign ! This is not the first order to the United Kingdom that has been delayed. If you have a company registered in the UK i expect you to have stock in the UK.

Extremely disappointing.
Taken two weeks to tell me they couldn't ship the item and that I'll have to wait a few days before they can try again.

Fair prices and a good selection of stock.
But if you can't get the items delivered then there is no point in ordering.

Placed an order 30/03 but no update or emails about shipment , called and there is an answering machine , emailed no answer

Fantastic service very good product and packaging.updates were free flowing and consistent .

Snappy delivery. Worthwhile product. Great service.

Placed an order, took my money got confirmation on wedsite with order number, but no email confirmation with further information or details on order like estimated delivery time etc and no reply to my enquiries regarding the whereabouts of my order that I have paid for. Not happy, and I will be taking this further if I do not get an acknowledgement soon.

Fantastic service delivery was it brilliant thank you very much will be using you again definitely and recommending you to my friends and family

Excellent service, very quick delivery, my only quibble is that delivery was very expensive.

Great company - had updates on my order continually. Accurate delivery info and I was able to change the date of my delivery easily. Definitely shop here again.

I've ordered a rare bourbon from the company over 10 days ago. I've been trying to contact them over the last few days because I've received no information about my order.

UPDATE:
The team got back to me almost immediately, I was assured that my delivery would arrive before Christmas and the member of staff that dealt with my issue was polite, understanding and incredibly helpful. I'm looking forward to when the item arrived!

Ordered 3 bottles and received 1 in quick time and great condition. Good start.
No word on where the other 2 bottles were so I emailed and received a quick response saying they were coming from their German hub and would be on the way that day.
A week later after not receiving I messaged again and was told the customs clearance hadn’t been approved and they would resend the paperwork and they’d be despatched either that day or the day after.
A week later still nothing. I asked for a refund for the 2 bottles I hadn’t received and was given a refund but it was £33 short.
I argued and provided the original sales invoice with the prices I had paid and eventually received my other missing cash.
Awful experience. Wouldn’t recommend.
As somebody else has noted it’s a German company you deal with but as I used a website ending in co.uk I presumed it was a company here in the U.K. poor show all round. Avoid.

This Gin is not easily available on the market. Been looking for good few months. Found enough stock needed. Speedy delivery.

i bought a 6pack of ice tropez and i paid £60
they only sent me 1 bottle
i sent them an email with pictures of the money i paid and the picture of one bottle i received and never got a correspondence

I highly recommend shopping with Urban Drinks UK, who sourced a bottle of vodka unavailable in the UK from Berlin, it arrived in perfect condition, pleasant delivery driver. I appreciate the whole shopping experience provided by this company, especially after a dreadful experience with another online company based in Spain.

Received my order with absolutely no issues great service and transparency provided by Urban Drinks throughout. Would definitely use again and would recommend to others by my own experience using them 💯👌

Although urban drinks knew about in-transit issues with Cosa Nostra Scotch Whisky, leaking out of the bottle, I was content with a full refund, including postage, once the bottle was returned. The customer service team responded swiftly & satisfactory & with this, I will use their services again. My rating is low because of the product, not the customer service team.

Excellent service and quick delivery. Good packaging. Very pleased.

Absolutely spot on! Ordered a product I couldn’t find anywhere else. Packed really well, delivered quickly, will definitely use again.

Easy to order, delivered on time..