Urang Property Management Limited Recenzje 334

We are in a block managed by this agent. It is a really bad and poorly run business.

I am constantly chasing them to deal with outstanding queries. They just fall into a black hole. Passed from team to team who don't seem to understand their role.

I eventually got someone to assist with my query and I suddenly get a person asking me to post an online review about my experience. Even with a process to solicit reviews they have a poor rating - what would it be without this?

We plan to set up a Right To Manage and get rid of them.

If you have problems, you should do the same problem

I would not recommend them They are a " Laurel and Hardy" outfit who just caused innumerable problems with both serious and basic errors that caused us headaches very week.

They also charged a number of service charge items without consent and refused to refund them.

They staffed by South African staff. Apart from the obvious that its not possible to manage proeprty from South Africa, their staff are poorly trained and not supervised properly. They just never do anything properly.

If you having problems with them, report them to Royal Institute of Chartered Surveyors or make a complaint to the Property Ombudsman.

Urang were appointed at Chelsea Bridge Wharf without any meaningful consultation with residents and despite (in theory) having Right to Manage, residents were not conculsted when directiors of the RTM company renewed their contract recently (which we cannot see). The budget for my block is long overdue. There is a general lack of transparency and accountability and elections held for directors of the RTM company (organised by Urang) were a joke: no meetings, no discussion and a 9 minute AGM (nine) during which leaseholders coud not see hear or speak to each other and no motions were allowed. They tried to force a section 20 process through just before Xmas (a favourite game of managing agents) and then had to terminate it when leaseholders demanded full details of what the expenditure was for (which Urang could not provide). I strongly suggest to avoid Urang.

Very poor property management. I have been reporting problems in the building for months, including rubbish being left outside the bin room, unmaintained gardens, and communal areas such as hallways that are constantly dirty. A cleaner is supposed to attend every week, but sometimes they only come every two weeks and still sign the cleaning sheet for weeks they did not attend.

The bike storage lock has been broken for five months with no resolution. The garden door handle is completely broken, and the door is being held with a stone, creating a serious security concern and potentially allowing unauthorised access to the property.

To make matters worse, they have not responded to any of my complaints submitted through their website.

Shame there is no zero star option for rating Urang. Poor service, unprofessional to the core, and unreliable accounting. They focus more on scouting for new business, while doing a poor job of managing the ones they have on their books. Detrimental for our block of flats but thankfully we have changed agents. Do not touch with a barge pole, you’ll regret it!

It’s hard to imagine a company performing worse than this. I’m surprised they’re still operating.

Absolutely hopeless and incompetent. We’re 2 years in to them managing our block and they still haven’t changed the signage from the old management company. Most staff are based in South Africa and haven’t a clue about the properties. How can you possibly manage a block in London from 6,000 miles away. No legal guideline adhered to and just make up stuff that needs doing so they can charge the leaseholders for unnecessary work. AVOID AT ALL COSTS!!

Really caring and responsive team .
Practical and effective approach to fixing broken boiler .

Vile money grabbing company. The majority of their people aren’t even based in the UK. Hate this company would do literally ANYTHING never to have to deal with them again. If you are considering using them. Think again.

Ezelle truly did a wonderful job. I had a persistent mice issue in my apartment. Not only did she resolve the problem in my flat, but she also addressed it throughout the entire building. In my apartment, she carried out a renovation in the kitchen to fully eradicate the issue. Since the problem persisted in the building (and over time the mice could have returned), she promptly intervened by contacting a professional company. The company proved to be highly effective, and I was genuinely very pleased with everything. I haven’t experienced any major issues since then (except for minor, occasional occurrence, but Ezelle is always ready to step in and help). Thank you!

Crisché from cosec has been incredibly helpful and efficient in resolving all secreterial matters and lately a date of birth discrepancy and ensuring the RTM company is fully compliant within a very tight timeframe. Everything was handled professionally, clearly and without delay, which made the whole process much less stressful for us.

We really appreciate the proactive support and attention to detail throughout. Highly recommended for company secretarial matters.

Urang is the worst property management company I have encountered in my time as a homeowner. Staff are frequently unhelpful, and formal complaints are routinely ignored or left unresolved.

In 2021, with the approval of the RTM directors, Urang appointed a company called Tri Fire to carry out a fire safety inspection at my building. That company has since been widely discredited and found to have fraudulently issued fire safety certifications, including EWS1 forms. Despite this, Urang waited five years before commissioning Chartered Surveyors to conduct a new fire safety inspection. That inspection identified multiple serious issues.

Urang has now appointed contractors to install a fire alarm system at a cost of £130,000 (excluding VAT) for a building of approximately 70 dwellings. This has effectively doubled our service charges. Leaseholders were invoiced between £2,000 and £3,000 each and given just seven days to pay.

Some of the fire safety issues now requiring remediation — such as combustible composite decking on balconies — have been visible for years. It raises serious questions as to why these matters were not addressed much earlier.

I pay approximately £200 per month in management fees for a modest one-bedroom flat in London, yet service levels are consistently poor. Reported issues take weeks to resolve. A recent water leak that caused damage to the building took 6–8 weeks to address.

The communal areas have not been redecorated in the 12 years I have lived here, despite ongoing contributions to a repairs budget and sinking/reserve fund.

Since December, I have been forced to submit three formal complaints due to poor service, none of which have been properly resolved. Communication from senior staff has at times been inappropriate and, on occasion, threatening in tone.

Based on my experience, I cannot recommend this company. Leaseholders deserve transparency, accountability, and proactive management — none of which I have seen demonstrated here.

I’ve had an excellent experience working with Beatrice from Urang and would not hesitate to recommend her. She has been consistently professional, responsive, and solution-focused throughout. What stood out most was her calm, methodical approach and his ability to deal with issues efficiently without unnecessary drama or delay.

Communication has been clear and timely at every stage, and it’s obvious that she takes real pride in delivering a high standard of service. In situations that could easily have become stressful, Beatrice remained measured and constructive, which made a significant difference.

If you’re looking for someone reliable, capable, and genuinely easy to work with, Urang is an excellent choice.

I own a leasehold flat "managed" by these people,they never sent me any letters concerning my service charges for over a year,btw,i had paid the previous years charges so all my details were available,they then contacted a dept collection agency who added £500 recovery fee to the service charges,all of which i knew nothing about, with a threat of a CCJ unless paid in ten days,i have paid and awaiting an explanation from them before i contact the property ombudsman concerning this maladministration by them.

A very unprofessional and incompetent company to deal with.

Since our Freeholder, Marketbell Limited appointed Urang Property Management to manage our property, they have been unprofessional and incompetent.

As soon as they took over the management, they sent my neighbour and I invoices for work they hadn't carried out and without reading the terms of our lease and understanding the kind of property they are managing. When we complained they said they would ask their in-house solicitors to check our lease and on doing so, had to issue us a credit note for all the charges they had demanded other than building insurance. Two weeks ago, we received another invoice for work they haven't done and Beatrice has sent an email asking us to "accept our apologies for the inconvenience"and we are still waiting for the credit note.

When our ground rent was due we had to chase them for the invoice as they hadn't issued one before the due date!

This is the worst property management company I have ever dealt with, an unbelievable level of incompetence which is causing us a lot of stress.

They are registered with The Property Ombudsman so will be making a complaint about them.

They do not respond to queries or emails about any issues . My emails and follow ups stand from 17th December without response. Recently there was a response that it would be discussed and I get a response . That was about 8 days ago. No meaningful response so far after almost 2 months

I would just like to share that having a flat in Parkside house in Wimbledon village which has been managed by Urang since buying six years ago, I have on the whole received excellent and prompt service from different members of staff. I have had some issues though am very happy with the overall management. I must single out Ken in particular over the years though also in recent times James, Leon and Lee-Jane Lombard .

Shocking service. Calls, emails, SMSs and voicemails get ignored. Nothing gets resolved.

We needed access to a particular room for the wifi to get installed in our flat. They LOST the key. The worst part is that they spent over a month requesting us with information to make time. After a MONTH sending out detailed information of what the engineer was meant to do, getting approval from the landlord… they told us they simply cannot find the key.

Stay away from this company. Nothing gets managed.

Urang is a poorly managed company. The issue I have included but are not limited to.

1. Unable to Process DD
Their South African based agent assured me over and over that I could set up a DD - by contacting my bank. She did not understand what a standing order is vs a DD. They do not take DD.

2. They do not send annual service charges

They send Quartey. Despite asking for an annual charge. They then refuse to collect using DD. They then fine you days after sending. And when you ask for DD they refuse to engage.

3. Contact

They do not respond to requests to discuss issues with more senior and UK based team members

4. Lack of interest

They show no interest in trying to fix a thing for a leaseholder - who is directly paying their fees.

Summary

Badly run
Technically retrograde
Lacking the most basic payment feature like DD

I contacted Isabel Pretorius, as i couldn't get a mortgage offer without a letter from Urang confirming some details of the property. Given the importance, Isabel dealt with this very promptly and the mortgage offer has now been issued. Very grateful to Isabel for her prompt and friendly assistance. Neil Barnett