Haus Block Management Recenzje 2873

Chanel responded really quickly to my email and sorted the issue within 24 hours which was really appreciated! The portal for the building is really useful and the staff at Haus are also easy to get hold of if needed. Thank you Chanel :)

Genavieve provided great support in getting me up and running on the website. Thanks.

Genavieve Williams
Senior Migration Coordinator
HAUS Block Management
I always super helpful when I've had problems accessing the on line portal over last few years.
Nothing is too much trouble.

I cannot express how beyond appalling the ‘service’ is

Every email ignored. Double charging on accounts. Basic enquiries unresolved.

6 weeks and multiple chasers for an enquiry my solicitor requires answering - not even acknowledged.

Unresolved works

Charge the fees for the service and contract that they do not provide and breach regularly

I wish I had a choice not to have to try to deal with their incompetence but unfortunately I don’t

Bordering on raising now with the property redress scheme

And sadly my experience is common across leaseholders.

Edit following Haus response

They fail to address the other outstanding complaint of fee stacking, a 266% admin fee caused by emails (over 20+) and unreturned calls not responded to from December 2024 until now - let alone lies told by a senior director and the fact that works are still outstanding from years ago.

This was raised as a final formal dispute again 9 days ago, and again 2 days ago and hasn’t even been acknowledged let alone responded too.

It’s interesting how timely they can respond to a trustpilot yet I’m still awaiting the call promised before Christmas 2024 (!!!) to address these issues

The response does not explain that the complaint they referred to and enquiry raised was raised 3 March, 4 March, chased multiple times by me and my solicitor and I only got a response 6 weeks later after having to track my property manager down via LinkedIn!

The LPE1 was issued - yes - because I paid £720 for that - but didn’t include the information I’ve had to chase for 6 weeks!

Not at all the full picture in the Haus response.

Other leaseholders will testament to this.

I had technical issues with the HAUS portal when it was time for me to make a payment and I got assistance from Genavieve Williams. She was so supportive and very fast in getting back to my email, even offered a call to help me over the phone. It all got resolved and very happy with the service. Thank you!

Absolute shysters. Manage the estates badly, send out service invoices willy nilly, and then slap on admin charges when you can't magically make money appear.

Shame there's not a zero star option.

Thanks Brenton! I really appreciate your help organising the fire door inspection. Best wishes, Paul.

The Health and Safety Coordinator Brenton Steenkampwas professional, proactive, friendly and went beyond his duties by organising and booking the fire doors inspection for Seren Park.

Thanks to Genavieve Williams who put up with my many emails and sorted an issue I had with accessing information. All sorted!

Davida Fouché did a great job- accepted my notice of Transfer and Charge and provided me with the certificate of compliance within an hour. Unheard of in our profession. I am a solicitor who acted for a buyer in the purchase.

I have had a rapid response to my email.
Brenton Steenkamp displayed good customer service and very helpful.
Well done!

I am writing to formal complaint about a persistent leak issue at the property we manage.

The leak has been ongoing for over 5 months now and appears to be getting worse. It is causing damage to the surrounding area, including walls and flooring, and has created an unpleasant living environment. Despite previous attempts to address the problem, the issue has not been resolved and the property manager is hiding behind his assistant.

I cannot emphasise that this issue has not been treated with care but rather a careless manner. Our tenant now starting a legal case and demanding compensation on our landlord.

The Devon Wharf development left in completely lacklustre / amateur hands who are not capable to conduct full investigation and resolve the leak for half a year now. This company is in a serious breach of their obligation to our landlord and tenant.

Confirm receipt of this complaint and reach out to London Victoria Groups us immediately !!

When we brought in HAUS to replace the appalling service from FirstPort, expectations were high. So at the outset when I couldn't log in to the portal, it felt like a repeat of the past. However, this time I had a clear name and phone number at the bottom of the communication emails from HAUS. I managed to get through to Genavieve right away and not some recorded message directing you to into a black hole. Genavieve resolved the login issue over the next couple of calls. She was always available when I called and returned calls as promised. Everyone makes mistakes but its what companies and their employees do to resolve them swiftly is what sets them apart. I hope HAUS maintains an excellent level of service as our managing agent.

Recently Haus took over the management of the property. Initial contacts were very positive. Questions raised about the Portal access were followed up quickly. Other queries were responded almost immediately from Genavieve.

I am in the process of trying to sell my flat. The process with Haus has been exhausting, stressful & one I would hope no one else is unfortunate enough to experience

It started with the Management Pack, which Haus are happy to take £500 for, being nothing more than documents I had already saved during my time as a resident or that could easily be retrieved from emails. This poorly produced Management Pack has then triggered a shed load of enquiries for my property, which Haus charge at £1k+ for 20+ enquiries! I am still chasing on these enquiries three weeks later with not a single one being answered

I then had an issue with my flat flooding from the roof above, which Haus told me would be covered by Buildings Insurance, however could not be paid upfront by this years service charge. I therefore paid £1.5k out of my own money in order to fix the flat, only to find out 3 months later that after 10+ chases that Haus haven't bothered to put in the insurance claim.

Like several other negative reviewers on here the part which really gets me is how no one in Haus cares a little. They answer the phone probably because they have to, then tell you something will be done by the EOD or next day & then of course you never hear anything. They have a ticketing portal but I am certain they have all found ways to cheat the system for response, either by flipping the ticket to another department (on the final date before they need to), or by waiting for you to chase which triggers an automatic +7 days on the target response date.

I rarely leave negative reviews because who has the energy....but having handed over £2,000 and seeing such a ridiculous level of service it has left a really sour taste in my mouth.

I've been trying everything to contact with Haus Block Management but they will always stay we will get back to you after we contact with property manager
but no response or call.
They have no consideration, no work passion, no work ethic all they want to do is just sit back and enjoy take easy money from the reisdent.
I am really sick of tired of Haus member is saying " I am so sorry to hear that" or " I will forward to the Mr Chris Povoas to immediately contact you back"
I called them multiple times, emailed them millions of times. but they just seems not even care anything and I feel like I'm talking on the wall right now.
I strongly recommend to avoid using this compnay.
and if you do use this company I'm sure without your choice just never expect them to take an action

The health and safety co-ordinator Brenton has been super helpful and responsive. My query was resolved within a day.

Since this estate management company took over the building, there have been multiple ongoing service issues that remain unresolved.

The lift in this 10-storey residential building has been out of service for an extended period (approximately two months), with no clear or reliable timeline for resolution. In addition, the intercom system has not been functioning for several weeks.

Communication has been inconsistent and, at times, inaccurate, making it difficult to understand the true status of repairs. There appears to be a lack of coordination, urgency, and accountability in addressing what are essential building services.

In a multi-storey residential property, both a functioning lift and intercom system are fundamental. Prolonged outages of this nature fall significantly below expected standards for estate management.

A more proactive, transparent, and effective approach is clearly needed.

The development in question is Marmara Apartments in Royal Victoria.