During a walk round our garden this weekend we noticed a hole had appeared next to a UU drain on our property. I messaged UU yesterday and by this morning they’d messaged back and lodged our c... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The men can out and po It some dye down the drain to see where it was coming out. It did seem to be a blockage but then they would need to dig up and because the drain connected to the street and did... Zobacz więcej
Council workmen accidentally broke a man hole cover on my drive at 9am on a Saturday morning. They apologised and said they'll get it sorted. United Utilities arrived at 2pm and checked the damage a... Zobacz więcej
Reakcja na opinię
Had issue spoke to Angel Brett and wow sorted everything out as promised fab service and so surprised in such big organisation never once did Angel Brett hide such a diamond in the rough and credit t... Zobacz więcej
Informacje dotyczące firmy
O United Utilities
Napisane przez firmę
We’re United Utilities, keeping the taps flowing and toilets flushing for 7 million people across the Northwest.
Every day, we supply water to homes and businesses across the region and take away and clean wastewater before it is safely returned to the environment.
Behind the scenes, we manage thousands of miles of pipes and sewers and look after reservoirs and treatment works - but what really matters is making sure customers can rely on us to deliver a first-class service 24 hours a day.
Visit our website to stay up to date on the work we're doing in your area, easily manage your account online or get support with your services.
Dane kontaktowe
Lingley Mere Business Park, WA5 3LP, Warrington, Zjednoczone Królestwo
- 0345 672 2888
- www.unitedutilities.com
4,7
Doskonała
8 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Really helpful on the phone and…
Really helpful on the phone and attended home address within an hour of call
6 października 2026
Odpowiedź od United Utilities
Hello Andrea, thanks for your review. We're pleased you found the advice helpful and that the team were able to attend quickly to investigate. Take care, Beth
You got the job done quickly.
29 września 2026
Odpowiedź od United Utilities
Hello, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
My question was answered with polite…
My question was answered with polite and very respectful young woman and she solved my problem
28 września 2026
Odpowiedź od United Utilities
Thank you for your review Catherine. We're pleased to hear our advisor was polite and respectful, and that she was able to resolve your query. Have a good rest of your day. Beth
A good service
The response was very quick and I was kept well informed of the action taken
1 października 2026
Odpowiedź od United Utilities
Thank you for your feedback Susan. We're pleased everything was handled efficiently and that you were kept up to date along the way. Thanks again, Beth
Customer Service …..What Customer Service!
Well I wouldn’t even give them 1 star. Been trying for ages now to organise a new water meter fitted after receiving extortionate bills. My bills spiralled after a meter was changed over a year ago.
I’ve had Utilities staff come round saying we have high usage. Which I know we don’t use as much as the bill state. And their staff have checked for leaks, which there was none. Advised regarding getting a new meter but still waiting for this to happen.
The stop clock doesn’t work, so I hope I don’t get a massive leak whilst waiting for help! Worse thing that ever happened was the metering of water!
17 kwietnia 2026
Opinia niezależna
Odpowiedź od United Utilities
Hi Louise, I'm really sorry to hear about the ongoing issues with your meter and bills. I understand how frustrating this must be, especially when you’ve already had checks carried out and are still waiting for the meter issue to be resolved.
So we can work towards a resolution, please can you send us a message on Facebook, X or Instagram? We'll do our best to help. Thanks, Beth
Phone call answered quickly by a real…
Phone call answered quickly by a real person-Jess I think. My query was dealt with professionally and I got the result I asked for. Well done.
24 września 2026
Odpowiedź od United Utilities
Good morning Brian, we are delighted to hear that your call was answered quickly. It is wonderful to know that your query was handled with such professionalism and that you achieved the exact outcome you were hoping for. Thank you for taking the time to share your positive feedback with us, and have a good day. Thanks, Adam
Low pressure soon sorted
Few months ago had a water pressure problem and it was sorted very quickly thank you.
26 marca 2026
Odpowiedź od United Utilities
Thanks for your feedback Jansy. It's good to hear our team was able to get the pressure problem sorted promptly. Take care, Beth
The extra mile.
Very prompt response i.e. the same day. Not only did they look at the problem I raised bu they also decided to check another UU hatch. They used a camera on what was is a sewer pipe and discovered a fracture in the pipe under ground. I have beena ble to arrange for repair following their advice. Very grateful.
13 września 2026
Odpowiedź od United Utilities
Thank you for your review Bob. We're pleased the team responded quickly and took the time to carry out some additional checks while they were there. It's good to hear their advice helped you arrange the repair. Beth
Very Helpful with setting up account
Very Helpful with setting up account. It was quick and easy to setup as a first time renter.
5 października 2026
Opinia niezależna
Odpowiedź od United Utilities
Hi Priyanka, thanks for your review. We're glad we could make getting your account set up one less thing to worry about when moving into your new home. Take care, Beth
Quick response with a quality looking…
Quick response with a quality looking job.
2 października 2026
Odpowiedź od United Utilities
Hi John, thanks for your review! It's great to hear you're happy with the job that's been done. Take care, Beth
Engineer called
Engineer called. Said he couldn't do the job because a neighbour's home was linked and would also need power cutting off. I'm sure that info would have been available before the visit and we could have informed the neighbour.
26 września 2026
Odpowiedź od United Utilities
Hello Frank, thank you for sharing your feedback with us. I'm sorry to hear that the engineer was unable to complete the work. I've asked a member of the team to look into this and reach out. Thanks again, Beth
Friendly and useful advice given by…
Friendly and useful advice given by human rather than AI bot. Clear communication explained without deviation into fairly technical local issue.
28 września 2026
Odpowiedź od United Utilities
Hi Mark, thank you for sharing your experience. It's lovely to hear you found our advisor friendly and helpful, and that they were able to talk everything through clearly with you. Thanks again, Beth
Great service over the phone
Moved into a new property and was unable to find the water meter - spoke to Caris over the phone who was incredibly helpful and friendly. Answered all of my questions over the course of 20 or so minutes. Couldn't have asked for anything more - thank you!
5 października 2026
Opinia niezależna
Odpowiedź od United Utilities
Hi Sam, thank you for your review. We're pleased you received friendly and helpful support from Caris when getting things set up at your property. All the best in your new home :) Beth
Came out when needed and sorted out the…
Came out when needed and sorted out the problem
4 października 2026
Odpowiedź od United Utilities
Thank you for taking the time to share your review with us Sylvia. We’re here to help if you need anything else in the meantime. Have a good day, Adam
Odpowiedź od United Utilities
Thank you for your 5-star review and we really appreciate it. Have a good day, Adam
Odpowiedź od United Utilities
Hello Rufus, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Have a good day, Adam
Very easy system to use.
4 października 2026
Odpowiedź od United Utilities
Thank you for your 5-star review Neil, and we really appreciate it. Have a good day, Adam
5star service.
4 października 2026
Odpowiedź od United Utilities
Thank you for your 5-star review and we really appreciate it. Have a good day, Adam
The person on the phone was very…good
The person on the phone was very helpful and put me InTouch with the right eople to sort my complaint. I wasn't happy and they understood why. I felt that I should have been informed that the that would take place would have an impact on me as I can't park my car on the drive and the mess they left was an absolute disgrace, even the men that have been since have commented on the mess. I'm still annoyed they didn't even give me a clean walk way on to my drive I went out with 5 buckets of water and brush in pouring rain. The date of my complaint was the 30/10/2026 this was the day after the work was done and not finished.
4 października 2026
Odpowiedź od United Utilities
Hi Sandra, thank you for sending in your feedback, we really appreciate it. I can see the escalations team are due to call you no later than 8pm today. Alex
Easy to pay bill online
4 października 2026
Odpowiedź od United Utilities
Thank you for taking the time to share your review with us Anthony. We’re here to help if you need anything else in the meantime. Have a good day, Adam
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.