Umega Lettings & Estate Agents Recenzje 

194
•
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We were very pleased with the inspection conducted by Philip. He arrived exactly on time and made the whole process feel easy and stress-free. The atmosphere was friendly and professional, and he was... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Really happy with the flat. Communication has been great with the property manager Grant and the rest of the team when I was moving in. Very easy process to book the annual visit and log any maintenan... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Umega Letting gave me my first flat. Smooth experience getting things sorted. Living in my flat for over 1 year and I can not complain. Repairs are done on time and services are prompt. I Highly recom... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Met Jason for the first time today. Very polite and professional. Made to feel at ease with inspection and listened to any concerns I had. The process of booking the appointment for inspection was ver... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Firma zarządzająca nieruchomościami
  2. również w kategorii:
  3. Agencja nieruchomości
  4. Biuro nieruchomości
  5. Inwestycja nieruchomościowa

Napisane przez firmę

Umega is one of Edinburgh's leading independent letting and estate agencies, managing over 2,700 homes across Edinburgh and the Lothians. We're a people-first business. That means genuinely caring about every landlord, tenant, buyer and seller we work with, not just at the start, but throughout the whole relationship. Our team takes real pride in doing things properly, communicating clearly, and being there when it matters. Whether you're letting a property, selling your home, or thinking about switching agent, we'd love to show you the difference.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

194 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 80% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(194)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 106

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Happy tenant

Lewis walker my property manager is always good and friendly to deal with.
Always available to help with any queries and issues.
Always does his best to find a solution asap.

17 lipca 2026
Opinia niezależna
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Odpowiedź od Umega Lettings & Estate Agents

Really glad Lewis has been so helpful and solution-focused whenever you've needed him. We'll make sure he sees this, and thanks for the 4 stars.

Oceniono na 5 z 5

Lewis is always helpful in making sure…

Lewis is always helpful in making sure all goes well with us and within the apartment.
Well done Lewis!!

14 lipca 2026
Opinia niezależna
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Odpowiedź od Umega Lettings & Estate Agents

Biodun, great to hear Lewis always makes sure everything is running smoothly for you. We'll pass this on, and thank you for the 5 stars!

Oceniono na 5 z 5

Fantastic

Umega is a fantastic agency overall, always quick to respond to any problems and get things sorted fast. Phil is brilliant and always incredibly helpful. Really appreciate the great, reliable service, Phil!

1 lipca 2026
Opinia niezależna
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Odpowiedź od Umega Lettings & Estate Agents

Usman, great to hear Phil and the team have been so reliable and quick to get things sorted. We'll make sure Phil sees this, and thank you for the 5 stars!

Oceniono na 5 z 5

Philip Newton responds very quickly to…

Philip Newton responds very quickly to enquiries. Booking for the annual inspection was simple and straightforward. Highly recommend

23 czerwca 2026
Opinia niezależna
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Odpowiedź od Umega Lettings & Estate Agents

Thank you for the five stars Judith! We're pleased to hear it's been simple and straightforward, we will share your feedback with Phil!

Oceniono na 5 z 5

Catherine responded quickly and…

Catherine responded quickly and professionally. she was a great help. umega have been great every step of the way and has reassured me and helped with everything I asked. massive thanks to Catherine and umega.

2 lipca 2026
Opinia niezależna
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Odpowiedź od Umega Lettings & Estate Agents

Mr Sadler, really glad Catherine was there to reassure you and help every step of the way. We'll pass this on to her, and thank you for the 5 stars!

Oceniono na 5 z 5

Super quick and informative

Lewis Walker picked up my query straight away and dealt with the issue immediately. There was a fault with my balcony door and someone was out to fix it very quickly and i received updates throughout the whole process

30 czerwca 2026
Opinia niezależna
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Odpowiedź od Umega Lettings & Estate Agents

Lauren, great to hear Lewis picked up your query straight away and kept you updated throughout the repair, exactly how it should work. Thanks for the 5 stars!

Oceniono na 5 z 5

Excellent Service

Phil is very responsive and provides an excellent level of service. He always replies promptly to emails and ensures that any reported issues are followed up and resolved quickly. His communication is clear and professional.

He is also very kind and approachable, and overall I am very impressed with the support he provides and the standard of service.

26 czerwca 2026
Opinia niezależna
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Odpowiedź od Umega Lettings & Estate Agents

Monika, great to hear Phil's communication and quick follow-up on issues has made such a positive impression. We'll pass this on, and thank you for the 5 stars!

Oceniono na 5 z 5

Super inspection done

Super inspection done. Mr. Philip Newton very nice. Helpful. Thank you very much.

23 czerwca 2026
Opinia niezależna
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Odpowiedź od Umega Lettings & Estate Agents

Beata, glad the inspection went smoothly and Philip was so helpful! Thanks for the 5 stars.

Oceniono na 5 z 5

Services provided and management services are incredible

The service that Lewis has provided has been amazing since I moved into my property, whenever I have had any issues with my property he makes sure to have a contractor out as soon as possible, Lewis also follows up to make sure everything is fixed and if there is anything else he can do which I really appreciate. All contractors who have came to my property to fix work have all been polite and amazing.

24 czerwca 2026
Opinia niezależna
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Odpowiedź od Umega Lettings & Estate Agents

Ariana, fantastic to hear Lewis gets contractors out quickly and always follows up to make sure things are properly fixed. We'll pass this on, and thank you for the 5 stars!

Oceniono na 5 z 5

Excellent management and support

Five stars for the management team! Lewis Walker, the Development Manager, is always incredibly helpful and professional. Whenever I have a question or an issue, he responds to my emails and phone calls very quickly. It is great to know we can always count on his advice and support. Thank you for the great service!

1 czerwca 2026
Opinia niezależna
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Odpowiedź od Umega Lettings & Estate Agents

Magdalena, lovely to hear Lewis is always so quick to respond and that you can count on him for advice and support. We'll pass this on, and thank you for the 5 stars!

Oceniono na 5 z 5

A friendly and helpful flat inspection check

A simple straightforward booking system to pick the most suitable day for a flat inspection check. Jason was friendly, helpful and professional at finding the right solutions to the issues I was noticing in the flat. Thank you!

17 czerwca 2026
Opinia niezależna
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Odpowiedź od Umega Lettings & Estate Agents

Thanks for this. Glad the booking system made things easy and that Jason found the right solutions during your inspection. We'll pass this on, and thank you for the 5 stars!

Oceniono na 5 z 5

I have always received a top quality…

I have always received a top quality service from Umega. They’re always responsive and hire quality engineers/ employees to service the tenants/occupiers. I also quite like their portal to report any repairs where you get all the notifications for updates. Keep the momentum going team Umega!

18 czerwca 2026
Opinia niezależna
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Odpowiedź od Umega Lettings & Estate Agents

Taha, great to hear the consistency and the repairs portal are making a real difference for you, we'll keep that momentum going! Thanks for the 5 stars!

Oceniono na 5 z 5

Met Lewis this morning with my keys

Met Lewis this morning with my keys, very nice guy very welcoming and friendly. Made me feel at home in seconds. Showed me around and where eveything is and how it works! Thanks Lewis

16 czerwca 2026
Opinia niezależna
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Odpowiedź od Umega Lettings & Estate Agents

Alex, lovely to hear Lewis made you feel at home right from the start with the keys! We'll pass this on, and thank you for the 5 stars!

Oceniono na 5 z 5

Friendly and knowledgeable staff giving…

Friendly and knowledgeable staff giving full, open and easy to understand communication throughout the process.
A great service and a great team, especially Catherine and Jason.

15 czerwca 2026
Opinia niezależna
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Odpowiedź od Umega Lettings & Estate Agents

Thank you Adi for the kind words. We're pleased to hear Catherine and Jason have made communication so clear and straightforward throughout. We'll pass on your feedback, and thank you for the 5 stars!

Oceniono na 5 z 5

Good morning,my boiler was not working…

Good morning,my boiler was not working so I reported to Grant and he quickly sent an engineer to check it for me and it was fixed for me the same day. Thank you

12 czerwca 2026
Opinia niezależna
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Odpowiedź od Umega Lettings & Estate Agents

Morning Gifty! So glad Grant got the engineer out and your boiler sorted the same day, that's exactly the kind of quick turnaround we aim for. Thanks for the 5 stars!

Oceniono na 5 z 5

I had the pleasure of Catherine helping…

I had the pleasure of Catherine helping me sort out all my stuff for a new property.

12 czerwca 2026
Opinia niezależna
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Odpowiedź od Umega Lettings & Estate Agents

Thanks Claire. Glad Catherine was able to get everything sorted for your new property. We'll pass this on, and thank you for the 5 stars!

Oceniono na 5 z 5

Annual visit!Exceptional Service and Outstanding Support from Jason

I have had a fantastic experience with Umega, and I would especially like to thank Jason Maddrel for his outstanding professionalism and support.
From the very beginning, Jason has also been incredibly friendly, approachable, and helpful.
Whenever I needed assistance or had any questions, Jason responded extremely quickly and efficiently, always finding a solution and resolving any issues without delay. His communication has been excellent, and it is clear that he genuinely cares about providing a high level of service.
I also really appreciate the effort Jason puts into maintaining and improving the building. It is evident how much work he does to ensure everything is kept to a very high standard, creating a pleasant and well-managed environment for everyone.
Thank you, Jason, for your dedication, professionalism, and exceptional support. It has truly made a positive difference to my experience, and I would highly recommend Umega to anyone looking for a reliable and customer-focused agency.

12 czerwca 2026
Opinia niezależna
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Odpowiedź od Umega Lettings & Estate Agents

Giuseppe, what a fantastic write-up, Jason's care and attention to detail, from quick problem-solving to keeping the building well maintained, really shines through here. We'll be sure to pass this on to him, and thank you for the 5 stars!

Oceniono na 5 z 5

Grant was very pleasant and did…

Grant was very pleasant and did apologise for the inconvenience of the scaffolding outside the garden once again. Was happy with the condition of the flat

3 czerwca 2026
Opinia niezależna
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Odpowiedź od Umega Lettings & Estate Agents

Thank you for the review Sharon. We're pleased to hear Grant was pleasant and handled the situation well during his visit. We'll pass on your feedback, and thank you for the 5 stars!

Oceniono na 5 z 5

Professional work

Jason performs his job professionally. He is always helpful, and it is truly a pleasure to see him at the annual inspection.

8 czerwca 2026
Opinia niezależna
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Odpowiedź od Umega Lettings & Estate Agents

Thank you Kristopher for the great review. We're pleased to hear Jason always makes the annual inspection such a positive experience. We'll pass on your feedback, and thank you for the 5 stars!

Oceniono na 5 z 5

Our experience so far with this company…

Our experience so far with this company has been exceptional and our development manager Philip Newton has been so helpful with any questions me and my partner have had, first class speedy responses from Phil.

11 czerwca 2026
Opinia niezależna
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Odpowiedź od Umega Lettings & Estate Agents

Thank you Sean for the great review. We're pleased to hear Philip has been so helpful and responsive throughout. We'll pass on your feedback, and thank you for the 5 stars!

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