The carrier DPD refused to deliver the Umbra package to my address, even though it was correct. They claimed there was a problem with it. When I reported the issue to Umbra, they (i.e., an AI) told... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
If you are living in UK, do you purchase directly from their website. Had a terrible experience with them and it took a month for them to finally ship all the items in 3 batches. Such a waste of time,... Zobacz więcej
I would advise everyone to avoid shopping from this place. Horrible customer service. No one pick up the phone. Only email support was available. Customer service team was rude and kept lying, not doi... Zobacz więcej
I was informed that Umbra would replace my broken automatic soap dispenser on 11/16/23. I never heard from them again. I decided to email them again. Now they are trying to replace with a manual pump... Zobacz więcej
Informacje dotyczące firmy
- Dekoracje i architektura wnętrz
- Sklep z zasłonami
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z lustrami
- Sklep z ramami do obrazów
Napisane przez firmę
Umbra is a global home decor and housewares company that offers original design for modern and casual living. Based in Toronto, Canada, Umbra (Latin for “shade”), has become a global leader in product design and currently distributes in over 120 countries across the world with offices in Europe, Canada, the United States, Brazil, and China. Umbra was born out of passion for original design and the desire to create products for every home. At Umbra, our team of international designers brings thought and creativity into everyday items. Driven by innovation, we pull inspiration from the global marketplace, in order to push boundaries in our approach to original design.
Dane kontaktowe
40 Emblem Court, M1S 1B1, Scarborough, Kanada
- 1-800-387-5122
- info@umbra.com
- www.umbra.com
2,6
Słaba
802 recenzji
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Misleading
Dont rope me in by making it seem like I’d get 10 percent off by providing my email address and then demand my cel phone number to actually get it!
5 stycznia 2022
Nice products
I was able to place an order for one of the products that will blend with my decor. Unfortunately my number one priority has been discontinued, and thanks to your staff assistance, I placed the order for a product in stock. Many thanks. Very professional.
4 stycznia 2022
Easy to navigate website with products…
Easy to navigate website with products that seem functional and elegant. A few products are out of stock, but looking forward to when they are back in stock!
1 stycznia 2022
Check out process was as easy as one
Check out process was as easy as one, two, three.
1 stycznia 2022
Lack of shipping info
Website hard to navigate. No estimated shipping times. Also, I felt tricked by the way shipping methods were conveyed. If another manufacturer had this style I would have ordered from them because of these reasons.
31 grudnia 2021
Odpowiedź od Umbra
Hello John, thank you for your feedback regarding your experience. When it comes to shipping, most orders ship within 1-2 business days and your item should arrive in 7 to 11 business days. Note that we do not ship to PO boxes. You will receive an order confirmation after you place your order and a shipping notification with tracking information once your order has shipped. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
So glad I found your site!
So glad I found your site!! You had exactly what I was looking for!!!👍
31 grudnia 2021
Odpowiedź od Umbra
Hello Robert, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
love these rods
29 grudnia 2021
Beautiful products at great prices
Beautiful products at great prices. I have never had a bad experience with Umbra.
28 grudnia 2021
I was attempting to buy an item under…
I was attempting to buy an item under the BOGO sale and the website was charging me for the 2nd free item. I then received an email from support that gave me a link to a corrected order summary. If that had not happened, I would not have completed the purchase.
27 grudnia 2021
Love the coat and towel hooks
Love the coat and towel hooks, have purchased several times. Stylish and very well made!
25 grudnia 2021
You have ExpressCheck out with Apple…
You have ExpressCheck out with Apple Pay and PayPal however when you go the longer route to change information those options to pay are not available again only Visa MasterCard American Express blah blah blah blah blah it’s still should be an option after you put the address is it for shipping and billing
22 grudnia 2021
Very easy to complete application.
21 grudnia 2021
Simple designs, clever function and great value!
The simple, elegant designs of Umbra's storage items for jewelry and cosmetics are quite appealing to me because of my affinity for the perfect marriage of form and function. The cleverly designed boxes and racks allow me to organize the clutter of cosmetics and jewelry on the bathroom vanity. The GLAM Cosmetic organizer is perfect for all the little jars and bottles. My everyday jewelry is now easily accessible and neatly displayed on the TRIGEM Bracelet and Earring Bar. I've purchased several of these as gifts for friends this Christmas. The simple designs are aesthetically pleasing, cleverly designed and bring me joy!
20 grudnia 2021
Havent tried out but ordering good
19 grudnia 2021
This was a requested gift so I had to…
This was a requested gift so I had to buy it, but it was a ridiculously expensive gift for the simple style that it is. And no coupons available
13 grudnia 2021
Odpowiedź od Umbra
Hello Beware, thank you for your feedback. You will receive promotions to use on our website if you sign up for the Umbra newsletter. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
My experience was very favorable
My experience was very favorable. My only thought was there was no indication on when my item would be delivered. At this time so close to Christmas it would have been helpful to have some idea when it would arrive. I ordered something else from Amazon for my family member in case my Umbra item doesn’t arrive on time. Other than that the process was easy and I’m looking forward to giving the gift.
13 grudnia 2021
We love these bottle openers
We love these bottle openers. They are so unique and can be left out since they look like a little piece of art.
12 grudnia 2021
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