Absolutely awful to deal with. We placed a big order for 13 doors, handles and hinges. Their quality control is awful, missing things from the order. Logistics even worse, took 3 months for everything... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
All Stars For Layla! I have to say how incredible Layla has been. Circumstances have kept changing with our order of Oak doors and linings. She has had patience, understanding and excellent cu... Zobacz więcej
Reakcja na opinię
have not received my products yet so I can't speak for that but if it is anything like the customer service I received from Layla I will be very happy , thank you for all you help. what amazing sta... Zobacz więcej
We are very pleased with the whole purchasing experience at UK Oak Doors. Firstly, we live close enough to the showroom in Hinckley to see the doors and immediately thought they looked smart and... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
UK Oak Doors was formed in 2005, making us the people to speak to if you’re looking for strong and stylish solid oak doors. With a over 2 decades of experience, we’ve had plenty of time to create perfect oak doors, accessories and the service we offer is pretty impressive too!
Dane kontaktowe
Unit 6, LE10 3BF, Hinckley, Zjednoczone Królestwo
- 01455 565565
- sales@ukoakdoors.co.uk
- www.ukoakdoors.co.uk
3,9
Dobra
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 75% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The doors came promptly
The doors came promptly. Excellent product. I had doors, hinges and handles. All superior quality. The only reason for losing one star is I’ve asked if the glass in the doors is safety glass. No reply received and no markings on the glass to make me think it is? Is that even legal with low glass in doors?
22 sierpnia 2024
Opinia niezależna
Odpowiedź od UK Oak Doors
Hey Jane,
Thank you for taking the time to leave a wonderful review.
I am pleased we were able to help with your purchase, all of our glass is toughened safety glass.
Kind Regards,
The team at UK Oak Doors
Beautiful bespoke oak stable door
Beautiful bespoke oak stable door. Great quality and service. Will be probably replacing more and buying from these guys again :)
10 sierpnia 2024
Opinia niezależna
Odpowiedź od UK Oak Doors
Dear Robert,
It's always great to hear when the team can help and make the process smooth.
We are so pleased to hear that Kane could help with your purchase and shall pass on your kind words to him.
Spread the word.
Best Wishes
The team at UK Oak Doors
Great service and products
Great service and products, we love using this company so helpful
4 października 2024
Opinia niezależna
Odpowiedź od UK Oak Doors
Hey Andrew,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that the service from Lily was really knowledgeable and professional, and that she helped you get everything you need.
Kind Regards,
The Team at UK OAK DOORS
Unbelievable quality for the price. The door is the same high standard as…
The door is the same high standard as others I purchased a couple of years ago and was fitted yesterday
3 października 2024
Opinia niezależna
Odpowiedź od UK Oak Doors
Hey Mr Hay,
It's always great to hear when our products are viewed at such a high standard!
We are so pleased to hear that you're happy with your order.
Spread the word.
Best Wishes
The team at UK Oak Doors
Delivery when we wanted it and superb…
Delivery when we wanted it and superb product on arrival
4 września 2024
Opinia niezależna
Odpowiedź od UK Oak Doors
Dear Roger,
It's always great to hear when the team can help and make the process smooth.
We are so pleased to hear that Kane could help with your purchase and shall pass on your kind words to him.
Spread the word.
Best Wishes
The team at UK Oak Doors
Efficiency in all aspects
Such efficient, friendly service. Needed to change date of delivery several times but this posed no problem to staff and it was arranged so efficiently. The delivery driver was also excellent, taking doors to garage. As an 80+ lady I so appreciated everything.
16 sierpnia 2024
Opinia niezależna
Odpowiedź od UK Oak Doors
Hey Janet,
It's always great to hear when the team can help and make the process smooth.
We are so pleased to hear that we could help with your purchase and shall pass on your kind words.
Best Wishes
The team at UK Oak Doors
Great communication from start to…
Great communication from start to finish including the delivery company! Great quality products. Have used a couple of times now and wouldn’t hesitate to use again. Definitely recommend!
4 lipca 2024
Opinia niezależna
Odpowiedź od UK Oak Doors
Hey Stephen,
Thank you for taking the time to leave such a great review.
I am very delighted to hear you are happy with your purchase, let us know if you need anything else in the future!
Spread the word!
The team at UK Oak Doors
Feedback
Service, door and delivery were great however the quality control was a little lacking. I know wood is natural however knots on the routered edges where it is hard to fill and decorate let it down.
15 września 2024
Opinia niezależna
A good experience.
Have bought doors from this company on several occasions. I have been very pleased with both the quality of products and of service. I consider the prices to be fair. It is good to deal with a company that one feels one can recommend to others.
1 sierpnia 2024
Opinia niezależna
Odpowiedź od UK Oak Doors
Hey Mark,
Thank you for taking the time to leave such a great review.
I am very pleased to hear you're happy with the quality of our products and you're a returning customer:)
Spread the word!
The team at UK Oak Doors
A real disaster
A real disaster. The skirting boards are two different colours.
No comments... a disgraceful experience.
Pity I can't attach the picture of the pieces of different colours and the invoice.
27 września 2024
Opinia niezależna
Odpowiedź od UK Oak Doors
Hello,
Thank you for your feedback, and we are sorry to hear about your experience with your skirting boards.
We haven’t received any direct communication regarding this matter so far, and we would appreciate the opportunity to look into it further. Please send images of the skirting boards to support@ukoakdoors.co.uk, and our team will investigate and work towards a suitable solution for you.
We look forward to hearing from you soon.
Kind regards,
UK Oak Doors Customer Service Team
A positive ordering experience
The ordering experience was a positive one - William was very helpful getting me a quote for 15 doors and subsequently placing the order. The lead time was longer than I anticipated as we selected to get the doors pre-finished, and expected delivery falls in a week where we are away, however William said he would do his best to see if the finishing team could get the doors finished a week earlier or alternatively deliver a week later. We are yet to receive the doors so I cannot comment on quality or whether my requests around delivery have been followed.
13 września 2024
Opinia niezależna
Odpowiedź od UK Oak Doors
Hi Penny,
Thank you for taking the time to leave such a great review.
I am very pleased to hear William was able to help with the purchase of the Mexicano Solid Oak Doors.
Spread the word!
The team at UK Oak Doors
Odpowiedź od UK Oak Doors
Hey Sally,
Thank you for taking the time to leave us review, it's greatly appreciated.
I am pleased to hear that Kane was able to help, and kept his promise regarding the order.
Kind Regards,
The Team at UK OAK DOORS
Good product at good price
Good product at good price , all as described . Helpful and prompt ordering
23 września 2024
Opinia niezależna
Odpowiedź od UK Oak Doors
Hey David,
It's always great to hear when the team can help and make the process smooth.
We are so pleased to hear that we could help with your purchase.
Spread the word.
Best Wishes
The team at UK Oak Doors
Prompt and helpful
Prompt, helpful and informed.
Quite a lot of too and fro to get the order right. Team were quick to respond to my questions and we got there; genuinely seemed to care that the order was right for me.
12 września 2024
Opinia niezależna
Odpowiedź od UK Oak Doors
Hey Kit,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that the service from Lily was really knowledgeable and professional, and that she helped you get everything you need.
Kind Regards,
The Team at UK OAK DOORS
Layla was very helpful having to update…
Layla was very helpful having to update our quote a number of times following input from our Client
Great communication at all stages of understanding our product requirements and through to order placement
Thanks Layla -a credit to the company
19 września 2024
Opinia niezależna
Odpowiedź od UK Oak Doors
Hey Mark,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that the service from Layla was really knowledgeable and professional, and that she helped you get everything you need.
We hope you enjoy your Rustic oak barn doors!
Kind Regards,
The Team at UK OAK DOORS
UK Oak doors
Have used UK Oak doors now on numerous occasions - a great product and excellent customer service too.
16 września 2024
Opinia niezależna
Odpowiedź od UK Oak Doors
Hi David,
Thank you for taking the time to leave a great review!
I am very pleased to hear William was able to help you purchase the Rustic Oak Barn Door.
The team at UK Oak Doors
Kane was very knowledgeable and helpful…
Kane was very knowledgeable and helpful a really nice guy to deal with thank you :)
9 września 2024
Opinia niezależna
Odpowiedź od UK Oak Doors
Dear Nicola,
It's always great to hear when the team can help and make the process smooth.
We are so pleased to hear that Kane could help with your purchase and shall pass on your kind words to him.
Spread the word.
Best Wishes
The team at UK Oak Doors
The doors are great
The doors are great. It did not go to plan as per the original conversation and spec but they did try their best to rectify and corrected a wrongly specked door without question. Will use again . Thank you.
19 lipca 2024
Opinia niezależna
Odpowiedź od UK Oak Doors
Hey Richard,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that even though the original plan didn't work out it was rectified, we're glad Lily could help with this!
Kind Regards,
The Team at UK OAK DOORS
Odpowiedź od UK Oak Doors
Hi Jennifer,
Thank you for taking the time to leave us a review.
I am pleased to hear that William was able to assist you with the purchase of the Deanta Ely Mexicana doors.
The team at UK Oak Doors
Lily was first class
Lily was first class. She followed up an initial enquiry, phoning back on 2/3 occasions. She knew the product, helped me select my 9 doors and door furniture and coordinated everything. First class service great to deal with .... Thank you Lily!
28 sierpnia 2024
Opinia niezależna
Odpowiedź od UK Oak Doors
Hey Kevin,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that the service from Lily was really knowledgeable and professional, and that she helped you get everything you need.
Kind Regards,
The Team at UK OAK DOORS
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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