UK Christmas World Recenzje 

5445
•
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Bought 960 set of multi coloured cluster lights. Ordered on Monday night delivered Wednesday afternoon. Couldn't be more pleased with the lights, they are very bright 8 different functions. Will defin... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

As seems to be a common experience, I bought some baubles in the sale - they were listed on the website as £6.99 reduced to £2.50, so I thought I was getting a good quality bauble. They arrived with... Zobacz więcej

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Oceniono na 5 z 5

Christmas floating candles arrived in very good time. Love them - sound a bit fussy individual battery per candle but the effect of these floating candles is magical. Haven’t seen these anywhere else.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Found this website for the first time in 2023 to look for ‘unusual’ indoor Xmas lights and wasn’t disappointed . Bought 2 sets of warm white, light vine branch lights and used them to enhance a mant... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Ozdoby świąteczne

O UK Christmas World

Napisane przez firmę


Welcome to UK Christmas World! We love Christmas, but we love our customers more!

We're home to one of the largest selections of Christmas lights, artificial trees, decorations and displays in Great Britain and supply Christmas products across the UK.

We stock a huge selection of indoor and outdoor Christmas lights, artificial Christmas trees, icicle lights, Christmas displays and decorations.

As always, our company values remain steadfast. We operate UK Christmas World with the same pride and passion offered across all our mail order websites. We are a family owned business, employing staff from the surrounding local area.

We're thrilled to offer our customers an exceptional experience here at UK Christmas World. We boast a talented and dedicated customer care team who are ready and willing to help.

Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

5 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(5445)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 47

Napisz recenzję
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Oceniono na 5 z 5

Hannah was understanding and…

Hannah was understanding and professional
We had an issue with the first items transformer not working
She sent out promptly a replacement in time for Christmas
Thank you Hannah
Paula South Wales

18 grudnia 2023
Opinia niezależna
Logo UK Christmas World

Odpowiedź od UK Christmas World

Hi Paula,

Thank you for taking the time to leave a review. This is fantastic to hear. As our newest member, I have no doubt that Hannah will be absolutely delighted with your lovely feedback - I'm sure you will have made her day!

Take care,
Georgia
UK Christmas World

Oceniono na 5 z 5

Perfect

Excellent service, quick delivery! The items I purchased were perfect, very pleased. Highly recommend.

14 grudnia 2023
Opinia niezależna
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Odpowiedź od UK Christmas World

Hi Dee,

Thank you for your lovely review - we couldn't ask for anything better!

Take care,
Georgia
UK Christmas World

Oceniono na 5 z 5

A 5* Service Everytime!

I find UK Christmas World such an easy online site to navigate and I love their large selection of festive stock. I have ordered from this company a few times now and have never been disappointed. I have been kept updated on deliveries, and when they have arrived, they are always well packed. It is a pleasure to deal with a company that knows how to get it right first time! The items are of such a high quality,
I am more than happy to recommend UK Christmas World, and hope that other customers are as happy as I have been dealing with them. 5* indeed and it's well deserved!

27 grudnia 2023
Opinia niezależna
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Odpowiedź od UK Christmas World

Hi,

Thank you for taking the time to leave a review. This is fantastic to hear and you have absolutely made our day with your wonderful feedback!

Take care,
Georgia
UK Christmas World

Oceniono na 5 z 5

Awesome service and product

I ordered Christmas storage bauble bags on the 27th December and they arrived really quickly via courier. These bags are fantastic quality with the dividers being material rather than cardboard. For the small baubles at top of tree I could fit 3 per compartment. With the huge ones at bottom of the tree I couldn't fit inside compartment but they did sit on top. Each bag had 3 drawers which fit 84 baubles per bag. These are excellent and will keep my decorations totally protected as they are also padded. I received an email to confirm my order and then another to let me know my parcel had be dispatched with tracking number. I will definitely use this company again, they truly look after customers and product was superb quality. Thank you UK Christmas World

27 grudnia 2023
Opinia niezależna
Logo UK Christmas World

Odpowiedź od UK Christmas World

Hi Barry,

Thank you for taking the time to leave a review. We're so glad to hear that you were impressed with the Bauble Storage Bag you ordered - they are a great product for keeping decorations safe and secure!

We look forward to welcoming you back in the future - roll on Christmas 2024!

Take care,
Georgia
UK Christmas World

Oceniono na 5 z 5

Fabulous tree(s) at a fabulous price

Fabulous tree(s) at a fabulous price. Easy to order and arrived quickly. Would def recommend this company and use again.

1 grudnia 2023
Opinia niezależna
Logo UK Christmas World

Odpowiedź od UK Christmas World

Hi Katherine,

Thank you for taking the time to leave such fabulous feedback! This is wonderful to hear and we look forward to welcoming you back in the future! Thanks again for such kind words!

Take care,
Georgia
UK Christmas World

Oceniono na 5 z 5

Lasting and lovely

Found this website for the first time in 2023 to look for ‘unusual’ indoor Xmas lights and wasn’t disappointed .
Bought 2 sets of warm white, light vine branch lights and used them to enhance a mantel-piece and lounge mirror . Easy to bend , style and decorate without being covered in glitter because the gold coating is wrapped around the branches not daubed in cheap sprinkles. Highly recommended 👍🏻

29 października 2023
Opinia niezależna
Logo UK Christmas World

Odpowiedź od UK Christmas World

Hi Janet,

Thank you for all your lovely feedback - we're so glad you were able to find what you were looking for! Really glad you enjoyed the vine light!

Take care,
Georgia
UK Christmas World

Oceniono na 5 z 5

ALL GOOD

Ordered a Christmas tree in a pot. Arrived quickly, well packaged and really pleased with the tree. Thank you.

15 grudnia 2023
Opinia niezależna
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Odpowiedź od UK Christmas World

That's lovely to hear, we hope you managed to bag a bargain in our Sale!

Best wishes for the New Year!

Kind regards
Joanne
UK Christmas World

Oceniono na 1 z 5

Don't accept returns of faulty goods

I ordered over £150 of Christmas lights from UK Christmas World in late November, but didn't actually open them and put them up until mid-December. Sadly one set of lights failed to turn on at all. When contacted for a return UK Christmas World refused to act unless I sent a video as proof, How to you video lights refusing to turn on to prove they are defective? Simply a stalling tactic to deny a legitimate return. I simply wasted my money so would avoid them in future.

Update1: Hi Joanne, thanks for your reply. What is your advice for how to take a photo/video of a set of lights that are outwardly complete and intact but simply refuse to turn on that demonstrates they don't work? You are simply putting obstacles in the way to deny a refund. It worked they are in the bin and I've written off the money paid for them. Well done.

18 grudnia 2023
Opinia niezależna
Logo UK Christmas World

Odpowiedź od UK Christmas World

Hi, thanks for taking the time to leave a review.

We're sorry you felt the need to leave a 1* rating, especially since providing photos or video is a normal part of the returns process for online retailers, where a fault or damage is reported. It usually helps us to resolve issues quickly and often allows us to process a refund without putting customers through the hassle of making a return.

Providing an efficient returns process for our customers is an important part of what we do here at UK Christmas World, and where customers are able to assist, by providing supporting images for faults and damages, this really helps to speed things up and achieve a more effective outcome for everyone concerned.

Customer satisfaction is our numer one priority, so if you are unhappy with your order or with a request we have made, please feel free to contact our customer care team directly so that we can look into things further for you.

Kind regards
Joanne
UK Christmas World

Oceniono na 5 z 5

Very impressed with the customer…

Very impressed with the customer service! I was messaged to say that an item I had ordered (Christmas Outdoor Lights extension cable) was the last one in the warehouse and had turned out to be damaged, so I was 'upgraded,' at no extra cost, to a longer length cable - and all items were delivered promptly.

4 grudnia 2023
Opinia niezależna
Logo UK Christmas World

Odpowiedź od UK Christmas World

Hi Ian,

Thank you so much for taking the time to leave a review of UK Christmas World. We really appreciate all your lovely comments and for being so understanding.

Really hope you enjoy the lighting!

Take care,
Georgia
UK Christmas World

Oceniono na 5 z 5

Helpful company, impressive item.

The company was very helpful and pleasant to deal with regarding the delivery of my large (2m ) item. The huge lit reindeer was surprisingly easy to erect and install in the garden and looks impressive! Great value purchase.

22 listopada 2023
Opinia niezależna
Logo UK Christmas World

Odpowiedź od UK Christmas World

Hi Tina, we're so pleased to hear that you are happy with your reindeer and with the service we provided. Enjoy!

Merry Christmas and a happy New Year!

Many thanks
Joanne
UK Christmas World

Oceniono na 5 z 5

Nice,bright outdoor lights

The three sets of battery operated outdoor lights that l purchased are excellent quality and really are just what I have been looking for.
There was a hitch with the DPD delivery but they did arrive safely in the end.
I had no problem dealing with Christmas World and I will certainly be dealing with them again.

10 grudnia 2023
Opinia niezależna
Logo UK Christmas World

Odpowiedź od UK Christmas World

Hello Stewart,
Thank you for your positive feedback. I am pleased you had a good experience with us and we look forward to doing business with you again.

Many thanks
Hannah
UK CHRISTMAS WORLD

Oceniono na 5 z 5

Lovely wreath

Lovely wreath. Thank you..

8 grudnia 2023
Opinia niezależna
Logo UK Christmas World

Odpowiedź od UK Christmas World

Hello Liz
I am pleased to hear that you are happy with your product from us.
We appreciate your 5 star review.

Many thanks
Hannah
UK CHRISTMAS WORLD

Oceniono na 5 z 5

Quality items at great prices

Quality items at great prices.
Very happy with all my purchases

15 listopada 2023
Opinia niezależna
Logo UK Christmas World

Odpowiedź od UK Christmas World

Hi Kevin
Thank you for your 5 star review! I am glad to hear you are happy with your orders and look forward to hearing from you again!


Many thanks

Hannah

Oceniono na 5 z 5

7' Arbour Christmas Tree

What a beautiful tree. Easy to erect and great instructions to get it looking its best and fullest. Highly recommend company and product which although slightly more expensive than some is worth every penny paid thank you very much I love it, the best tree I have ever had

15 grudnia 2023
Opinia niezależna
Logo UK Christmas World

Odpowiedź od UK Christmas World

Hi Michelle,

I am glad to hear you are happy with your tree!! We appreciate your kind words and positive feedback.
We look forward to doing business with you again.

Many thanks

Hannah

Oceniono na 5 z 5

Great product at a very competitive…

Great product at a very competitive price.
Also delivered extremely quickly.

6 grudnia 2023
Opinia niezależna
Logo UK Christmas World

Odpowiedź od UK Christmas World

Hi Martyn,

Thank you very much for your positive feedback we are glad you are happy with the services provided.

Many thanks

Hannah

Oceniono na 5 z 5

Excellent delivery

Excellent delivery. Despatched very quickly.
Very bright lights. Very happy with my purchases.
I bought 3 packs

12 grudnia 2023
Opinia niezależna
Logo UK Christmas World

Odpowiedź od UK Christmas World

Hi Marlene,
I am glad to hear you were pleased with the delivery services we have provided and that u are happy with your products.
Thank you for taking the time to leave a 5 start review!

Many thanks

Hannah

Oceniono na 3 z 5

The products are fantastic if a problem they do sort it quickly

The products are fantastic if not damaged. And if damaged the company is brilliant at sending a replacement. However the replacement was damaged too. Still waiting for a response about this one. That said I have purchase a lot of products from them yhis year and highly delighted with all but this one product.

12 listopada 2023
Opinia niezależna
Logo UK Christmas World

Odpowiedź od UK Christmas World

Hi,

Thank you for taking the time to leave a review. We really appreciate all your lovely feedback!

I have located your email about the replacement tree and have replied to you this afternoon.

Hope this helps!

Take care and have a very merry Christmas!

Many thanks,
Georgia
UK Christmas World

Oceniono na 5 z 5

Good range of products and arrived when…

Good range of products and arrived when it said it would. Colour was true to the description as well.

11 grudnia 2023
Opinia niezależna
Logo UK Christmas World

Odpowiedź od UK Christmas World

Hi Angela ,
I am glad to hear you were pleased with the delivery services we have provided and that you are happy with your products.
Thank you for taking the time to leave a 5 start review!

Many thanks

Hannah

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