uCheck Recenzje 

9135
•
Wynik TrustScore: 5 na 5

4,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great advice from this company. I’m managing a care package for a family member and wasn’t sure what the process was for DBS checks for carers. I was put in touch with a really helpful and friendly ad... Zobacz więcej

Oceniono na 5 z 5

Char was very helpful and efficient in sorting out my DBS check issue. She took the time to investigate my issue properly, identified what had gone wrong, and sorted everything out very quickly. Reall... Zobacz więcej

Oceniono na 5 z 5

Same day service on an admin issue. UCheck are in a highly regulated area so everything is a bit more detailed. Good firm, good prices, make a difficult but legally necessary job easy.

Oceniono na 5 z 5

Nick was really helpful when I needed advice on a job role description. Solved the issue really quickly. I find Ucheck always get our DBS applications underway really quickly and their communication... Zobacz więcej

Informacje dotyczące firmy

  1. Biuro licencjonujące

Napisane przez firmę

uCheck are one of the top providers of vetting and screening checks in the UK and currently processes over 1,000,000 checks annually. uCheck is the largest DBS provider in the U.K and the service offers not only DBS Enhanced, Standard and Basic checks but also the Right to Work, ID and Adverse Credit Checks. uCheck offers a user-friendly Platform, outstanding Client Support and an extremely competitive and transparent fee structure, offering the highest level of quality and compliance with ISO:27001 and ISO:9001 accreditation. With DBS checks typically completed in under 48 hours, uCheck is renowned for being Rapid, Trusted and Secure with over 80,000 Organisations currently registered and benefitting from the uCheck service.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

9 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 73% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(9135)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 702

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Mixed

My issues was resolved and Nick was very helpful. However, when I was waiting for the response the chat kept saying "as they had not heard from me it was going to be ended", even after just a few minutes, this was not very helpful

19 czerwca 2026
Opinia niezależna
Logo uCheck

Odpowiedź od uCheck

Good afternoon Carolyn,

Thank you for your review.

I am pleased to see that Nick was able to resolve your query, and I apologise that the chat kept attempting to close. Since you contacted us we have made changes to the chat settings which will now stop this from happening, and should you need to contact us via chat again this will no longer be an issue.

Kind Regards,

Benjamin Nicholas
Client Service Team Leader

Oceniono na 5 z 5

Excellent customer service

Excellent customer service. Becca was very quick to help out and offered clear and precise information,. Becca updated what needed to be done without any delay.

26 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Friendly and Professional Assistance from Sharna

I called to ask about the process after receiving a clear DBS result, and Sharna was great at explaining the next steps. She was friendly, knowledgeable, and took the time to clearly explain all the procedures, making the process easy to understand. Excellent customer service and very helpful throughout.

25 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

I went to U-Check Help Team with a question regarding the DBS application level I should make

I went to U-Check Help Team with a question as an employer, regarding permission to request an Enhanced DBS for a new role we are creating. Whilst I studied all the literature, new roles can be borderline between Basic and Enhanced. Once I had studied all aspects internally, I reached out for advice and Alexandra was brilliant and qualified the role with a key aspect in the title within hours. This means I can go ahead smoothly without the too/fro scenario I have experienced in similar situations with other agencies. Thank you, Alexandra,!

18 czerwca 2026
Opinia niezależna
Oceniono na 1 z 5

Terrible service for enhanced DBS

Terrible service for enhanced DBS checks as you can see with other comments. They maybe alright for standard ones. It took a lot of back and forth for them to realise that working with vulnerable children would require enhanced checks. Then my application was rejected on the shininess of my passport photo which I could clearly see was fine. Then they couldn't do anything because they outsource their photographic checks to another company and so then only offered a partial refund and said I would have to start everything from scratch. Offloading that part of process (checking the photo) to some other company and then trying to use that as a justification for not providing a full refund is a bit of a scam. Best to avoid for enhanced DBS checks.

Correction: Wow they even dispute your reviews saying they're for another company. So lots of negative reviews will have been taken off Trustpilot. I have never seen that before! Avoid!!!!!

16 czerwca 2026
Opinia niezależna
Logo uCheck

Odpowiedź od uCheck

Good afternoon Dan,

Thank you for taking the time to share your feedback.

I have reviewed the correspondence relating to your application and our eligibility checks for the Enhanced DBS you requested for work you initially requested with both children and vulnerable adults.

As DBS countersignatories, we are required to confirm the legal basis for any Enhanced check. In your case, this involved:

- One email asking you to clarify the nature of the work you would be doing with vulnerable groups, and
- A follow‑up email explaining the child workforce classification after you queried this in your reply.

At no point did we question your eligibility for an Enhanced check in relation to working with vulnerable children, nor did we misunderstand that this work requires an Enhanced level of check. Our questions were solely to ensure the role was recorded correctly and that the application met the DBS’s eligibility criteria.

Regarding the Digital ID element, we do outsource this service to a specialist company within our group. This is standard practice for many organisations, as Digital ID requirements are technical and best handled by providers who focus exclusively on that service. For this reason, we directed you to them for a detailed explanation of why the Digital ID check failed, as they are best placed to provide accurate feedback on the failure reason.

The email confirming the Digital ID failure also confirmed that you would receive a refund. To avoid any doubt, this is a full refund, not a partial one.

I am sorry that you were dissatisfied with your experience. Our intention was to follow the required protocols around:

Establishing eligibility for an Enhanced DBS check, and
Verifying your identity in line with DBS and Digital ID standards.

Because your identity could not be verified from the image provided, the only way to proceed would unfortunately be to restart the process.

Kind regards,

Benjamin Nicholas
Client Service Team Leader

Oceniono na 5 z 5

Ben was incredibly helpful

Ben was incredibly helpful in helping me cancel my DBS check when it was no longer required. What I thought would be a really stressful job was actually incredibly easy thanks to him.
Thank you Ben!

17 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Great Service

Katie gave a great service and sorted my issue quickly and efficiently. Communication was polite, friendly and professional

16 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Shana K

Got put through to Sharna K to help chase my DBS. She went above and beyond to help and given me all revelant information I'll need from now on.

With her friendly, professional and knowledgeable she is, she should definitely be apart of the training team.

I always on the phone with customer services and feel let down with how some people are. I'm in slight shock with how Sharna K is, refreshing.

16 czerwca 2026
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej