Victoria,
We’re sorry you feel that way.
For clarity, your colleague’s application was processed efficiently and without issue. You acknowledged this yourself in correspondence. There was no failure of service on our part.
Your application was declined for one reason only: the role description you submitted does not meet the statutory eligibility criteria for a Standard or Enhanced DBS check.
DBS eligibility is set by law, not by provider discretion. As a regulated umbrella body, we are required to apply those rules strictly. We cannot submit applications that do not fall within the prescribed categories, regardless of sector, seniority, or comparison with another individual.
A Standard or Enhanced check is not something a person can simply request because it feels appropriate. The role must be legally entitled to that level of disclosure. Based on the duties you described, it was not.
We explained this in detail and offered three options: proceed with a Basic check, hold funds as credit, or receive a refund subject to the published administration fee. That is consistent with our terms and applied equally to all applicants. In practice, we waive administration fees in the vast majority of cases and only apply them where our support team has had to invest substantial time managing the application; in your case this extended to over a dozen emails and calls.
There was no scam, no withholding of service, and no inconsistency in processing. The only issue was statutory eligibility.
We remain happy to assist should you wish to proceed with a legally appropriate check.
MyVetting Support Team
