The staff are fabulous, as always. This is one customer service desk I'm not worried about ringing. There were glitches on the website when I tried to make a timely renewal application which meant I... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent work by Rory Wait on phone not too long Compared to others Was very patient And very respectful Checked with a colleague to ensure compliance as our problem (self inflicted o believ... Zobacz więcej
Reakcja na opinię
I simply re-applied for my Tyne Tunnel Disability exemption by sending a scan of both side of my blue badge and have had it renewed for another 12 months. I dont know why its just for 12 mths as I'm... Zobacz więcej
Reakcja na opinię
As on previous occasions the service I have received has been first class. The staff are always courteous and very helpful at all times and a credit to Tyne Tunnels. Well done.
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
TT2 Ltd. operates the Tyne Tunnels as a toll road. They are managed by the North East Combined Authority (NECA). The Bylaws, which are approved by the Department for Transport, regulate the Tunnels.
Dane kontaktowe
TT2 Limited, Administrative Building, NE28 0PD, Tyne and Wear, Zjednoczone Królestwo
- 01915740031
- Contact form contact via our website
- www.tt2.co.uk
4,5
Doskonała
4 tys. recenzji
Odpowiada na 79% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
First Class Service
A very easy to use website.
Helpful hints and tips to get you through every stage and staff at the end of a phone line if you really get stuck.
A rapid response and notifications of every step.
An all round first class service.
5 maja 2026
Opinia niezależna
Odpowiedź od Tyne Tunnels
Hi Mike,
We appreciate your review. It is great to hear you found our website easy to navigate. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
We live in a time of Tyrants who will…
We live in a time of Tyrants who will do what ever they can to fine you.
Why no toll booths? why no automated payment options. other countries charge toll automatically, but in the great British Islands, how would they fine you if paid at a booth on the day, or charged automatically. No reminders, if you forget fine you... Thugs, earn millions in fines, yet the country is broke, the roads are a joke...
2 maja 2026
Opinia niezależna
Odpowiedź od Tyne Tunnels
Hi Talib,
We are sorry to hear about your experience. The toll booths were removed in November 2021 to allow for open road tolling. This has brought many benefits and increased usage of the Tyne Tunnels. We offer a wide variety of methods to pay toll, including automated payment options when using a Pre-Paid Account.
Please find more ways to pay toll via this link https://www.tt2.co.uk/how-do-you-want-to-pay/
The Tyne Tunnels have one of the lowest non-compliance rate in the UK.
TT2 Customer Experience Team
Odpowiedź od Tyne Tunnels
Hi Helen,
We appreciate your review. It is great to hear you found your exemption renewal process prompt.
TT2 Customer Experience Team
Couldn’t have been any easier to make…
Couldn’t have been any easier to make the application. Response certainly a lot faster than 14 days indicated.
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Tyne Tunnels
Hi Jennifer,
Thank you for your review. We are pleased to hear you found your exemption application easy to complete. Our team is always working hard to provide a quick service.
TT2 Customer Experience Team
Well done TT2
I found the staff at TT2 very helpful with my exemption account. They guided me through the procedure to renew my blue badge exemption. Thank you all.
Mrs Heather Robertson.
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Tyne Tunnels
Hi Heather,
Thank you for your review. We are pleased to hear our team was able to assist you with your exemption renewal application. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Great service with easy to navigate…
Great service with easy to navigate website and friendly staff.
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Tyne Tunnels
Hello,
Thank you for your review. We are pleased to hear you found our website easy to navigate. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Super fast and easy to use :)
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Tyne Tunnels
Hi Emma,
We appreciate your review. Our team is always working hard to provide a quick and easy service.
TT2 Customer Experience Team
TT2 are always so helpful
TT2 are always so helpful, supportive and efficient. I wish all British service-providers could follow their example…
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Tyne Tunnels
Hello,
Thank you for your review. We are happy to hear our team was able to assist you with your enquiry. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
As a first time user and we were using…
As a first time user and we were using a rental there was a bit of mix up with payment but customer support helped us sort it all out.
Thank you
3 kwietnia 2026
Opinia niezależna
Odpowiedź od Tyne Tunnels
Hi Amanda,
We appreciate your review. It is great to hear our team was able to
assist you with your enquiry.
TT2 Customer Experience Team
Always a great service and fast…
Always a great service and fast response 👍
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Tyne Tunnels
Hi Chris,
We appreciate your review. It is great to hear our team is able to assist you with your enquiries.
TT2 Customer Experience Team
Send off all necessary documents and…
Send off all necessary documents and messaged back promptly
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Tyne Tunnels
Hi Malcolm,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
So straitfoward easy pysy
So straitfoward easy pysy. The phone call i made with an enquiry was handled soooo well the guy on the phone was super efficient. Thank you
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Tyne Tunnels
Hello,
Thank you for your review. We are pleased to hear you found your exemption application process easy. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
Tt2 exemptions
I suddenly became aware that I could get an exemption of the tt2 tolls due to my disability and having a blue badge, I applied and today have been accepted, no fuss no bother
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Tyne Tunnels
Hello,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Telephone call was handled very well…
Telephone call was handled very well and a great outcome regarding Blue Badge exemption,Thankyou for all your help.
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Tyne Tunnels
Hi Dale,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Great and easy efficient service to…
Great and easy efficient service to renew.
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Tyne Tunnels
Hi Frederick,
We appreciate your review. It is great to hear you found your exemption renewal application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Odpowiedź od Tyne Tunnels
Hi Margaret,
Thank you for your review. We are glad to hear our team was able to assist you with your enquiry.
TT2 Customer Experience Team
Except certificate
They sent a reminder and delt with the renewal quickly and efficiently
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Tyne Tunnels
Hello,
We appreciate your review. It is great to hear you found your exemption renewal process quick. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
staff were extremely helpful
staff were extremely helpful and informative and kept me updated on my application,I can not thank them enough, thank you
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Tyne Tunnels
Hi Larry,
Thank you for your review. We are happy to hear our team was able to assist you with your exemption application. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
My wife had a seizure and was rushed to…
My wife had a seizure and was rushed to hospital and I forgot to pay the toll that day. I disputed this 3 times and although I was unsuccessful they put my fine up after stating this would not increase whilst I appealed. During this time period I was sent another 2 fines, when checking the dates of the journeys were not showing in my app and I had money in to cover them. I rang them up and they accepted it was a mistake, what if I had not rang and went ahead and paid these, I can see online now there was an app glitch that day. It seems they are able to make mistakes and send threatening letters out yet the people using the tunnel can not. Avoid at all costs.
27 lutego 2026
Opinia niezależna
Odpowiedź od Tyne Tunnels
Hi Michael,
We are sorry to hear about your experience. To ensure that customers are treated consistently, fairly, we have a three stage appeals process and complaints process. This allows customers to have multiple assessments of their case. We are happy to see in this instance that the correct outcome was reached.
If you have any further questions you can contact our team at 0191 574 0031
TT2 Customer Experience Team
Great that my disabled pass has been…
Great that my disabled pass has been approved again many thanks 😊
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Tyne Tunnels
Hi Keith,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
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