Troo have been a breath of fresh air compared to previous brokers we have used for our commercial venue! Amar has gone above and beyond in helping us out with some long standing issues with our energy... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This company has been brilliant from day one especially Lisa Snowball who we have been dealing with directly She is a credit to the company courteous polite and professional nothing too much trou... Zobacz więcej
Reakcja na opinię
Had the pleasure of dealing with Rachel Finnigan with recent issues with my supplier! The support provided was excellent and helped me through the whole situation with guidance and even stepping i... Zobacz więcej
Reakcja na opinię
I had a bad experience dealing with the customer service team at YGP and felt I was getting nowhere. Shannon Middleton offered to help and resolved the matter for us within days. It was such a gre... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Compare and find the best energy prices for your business with troo, a fairer way to pay for your energy.
Dane kontaktowe
1 Azure Court, SR3 3BE, Sunderland, Zjednoczone Królestwo
- 08081642222
- fairer@troocost.com
- www.troocost.com
4,9
Doskonała
640 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Troocost Support
The team at Troocost have been impressive in that they identified the best contract made the transition painless and then checked that our first bill was correct. Great team - thanks Matthew O'Neil
6 maja 2025
Opinia niezależna
Odpowiedź od troocost.com
We are so pleased to see how impressed you are with the service you have received so far. We pride ourselves on being helpful, sourcing the right contracts for our customers and then continuing the support throughout your contract.
Kaine & Cassie from Troocost have been…
Kaine & Cassie from Troocost have been amazing in helping us secure fairer and better rates for both gas and electric contracts across all of our sites. Would highly recommend them to anyone looking for a guiding light in this confusing market!
16 kwietnia 2025
Opinia niezależna
Odpowiedź od troocost.com
Thank you for taking the time to leave us a review. Our values are based on being transparent, fair and helpful and we're delighted that has been your experience. We continue our service throughout your contract with our Troo Assure team, so please don't hesitate to get in touch should you need further support.
Troocost.Quick and Efficient
Cameron Morris at Troocost provided us with a very efficient and quick response to our enquiry about our electricity contract for the coming year. He managed to get a very fair deal for us. We will have no problem in seeking Cameron's and Troocost assistance again in future!
30 kwietnia 2025
Opinia niezależna
Odpowiedź od troocost.com
Thanks so much for letting us know what a great job Cameron has done. It's great to read that he has been really responsive to your queries - well done Cam!
Great Service
Can't speak highly enough of Aaron Lee of CLA Energy Services. He has been very helpful and taken the stress out of dealing with energy supply companies. He is efficient, professional and has kept us up-dated throughout the process. Thanks Aaron!
28 kwietnia 2025
Opinia niezależna
Odpowiedź od troocost.com
Thank you for recommending our service and in particular the support you have had from Aaron. Our aim is to take the stress and hassle out of managing your gas, electric and water and it's great to see that working for you.
Dealing with power utilities.
Dealing with Matthew O'Neil proved that the company are watching our backs in the confusing world of power utilities.
25 kwietnia 2025
Opinia niezależna
Odpowiedź od troocost.com
Thank you so much for this review. Matthew is a new recruit to our customer experience team and we are delighted to see your comments. Please remember he is on hand for anything else you may need.
Fantastic
Fantastic! Marie was very helpful resolving an issue with our smart meter, I would highly recommend Troocost.
1 kwietnia 2025
Opinia niezależna
Odpowiedź od troocost.com
Thank you so much for the recommendation. It's great to read about the fantastic service Marie has provided. Well done Marie!
I work with Jack on a daily basis and…
I work with Jack on a daily basis and is always a pleasure to work with.
1 kwietnia 2025
Opinia niezależna
Odpowiedź od troocost.com
Thanks for sharing your feedback and well done Jack!
I work with Jack Carlisle at Troo on an…
I work with Jack Carlisle at Troo on an almost daily basis and am very happy with the relationship we have developed and maintained over recent years along with other members of Troo and our company. Jack is a pleasure to work with.
22 kwietnia 2025
Opinia niezależna
Odpowiedź od troocost.com
Thank you for leaving Jack such a great review. We're really happy to read that you're experiencing a great service. Well done Jack!
Alex G at Troo Cost has always been a…
Alex G at Troo Cost has always been a pleasure to deal with!
He is ever the professional and always at the end of the phone when I need him
15 kwietnia 2025
Opinia niezależna
Odpowiedź od troocost.com
Thanks so much for the great feedback and well done Alex!
Consistency is Key
I work with Jack Carlisle and other members of Troo on a regular basis and the level of service is outstanding. Prompt and professional, and straight to the point, Troo always provide good communications and flexibility when another approach may be needed. Thanks Jack.
15 kwietnia 2025
Opinia niezależna
Odpowiedź od troocost.com
Thank you so much for the brilliant feedback. Great service and great communication is a huge priority for us and we're so happy to see you are having a positive experience.
Great customer service
This company has worked through problems for me. Easy to get in touch with and quick reply. Makes everything so much easier for my self. Great customer service
1 kwietnia 2025
Opinia niezależna
Odpowiedź od troocost.com
We are so pleased to see we are helping you get on with running your business and taking the hassle out of any utility problems. Don't forget we are here for any service query you may have.
Clear communication & extremely…
Clear communication & extremely friendly service without the usual pushiness.
9 kwietnia 2025
Opinia niezależna
Odpowiedź od troocost.com
Thank you so much for your great review on our service.
Very prompt response to my meter move…
Very prompt response to my meter move request.
14 kwietnia 2025
Opinia niezależna
Odpowiedź od troocost.com
Thank you so much for your review and it's great to see that we have been responsive to your request. Our Troo Assure team are here to support with any of your utility queries so please get in touch should you need further support.
Amazing experience brilliant service
I firstly want to say, I have had bad experience with brokers and vowed to never use them again, however that all changed after speaking with Tony from Troo. He kept me updated on a regular basis, without any false promises and stuck by every word. I highly recommend Troo for your business. Thanks again Tony.
8 kwietnia 2025
Opinia niezależna
Odpowiedź od troocost.com
Thank you so much for your feedback - we're delighted to see you have had such a great service.
Tony Asif from Troo
Tony Asif from Troo, brilliant person and was very honest and stuck by every promise. He updated me on every progress of my gas installation and never let down. If there was an option to give 10/10.
9 kwietnia 2025
Opinia niezależna
Odpowiedź od troocost.com
Thank you for the feedback about the service you have had from Tony. It's great to see you have had timely updates about your gas installation. Well done Tony!
Nightmare....
Nightmare..... call after call, email after email, won't take no for an answer. Terrible attitude from staff. Avoid!
3 kwietnia 2025
Opinia niezależna
Odpowiedź od troocost.com
Thank you for your feedback. It's really difficult to see a poor review when we aim for high standards in our service.
We have tried to speak to you further about your experience, as we can see a request was made to pull together a quote for you. From our perspective there has been a miscommunication on the next steps, and we can learn from that. We are really sorry that your experience with us wasn't a better one.
Dealing with energy companies is never easy
Dealing with energy companies is never easy and so when I couldn't get any further myself I asked for help from Aaron Lee at CLA Energy Services . He stepped in with a bit of pressure to resolve the issue. It did take a long time over all but now it's fixed.
31 marca 2025
Opinia niezależna
Odpowiedź od troocost.com
Thank you for your review about Aaron's support. We're pleased to see that your issue has been resolved. Please don't forget that we are on hand to support you for a wide range of queries, so please get in touch if there's anything further we can help with.
Very Helpful
Aaron Lee was very helpful. My query was sorted quickly and efficiently.
27 marca 2025
Opinia niezależna
Odpowiedź od troocost.com
Hi Lynn - thank you so much for your feedback on the help you have received from Aaron. It's great to read.
Dylan has looked after us all the way
Dylan has looked after us all the way, nothing is too much trouble and he has got us out of messes, he is an absolute star and i would thoroughly recommend him. I know every time i ask, he will be there.
20 marca 2025
Opinia niezależna
Odpowiedź od troocost.com
Thank you for your feedback - it's great to read about how much Dylan has supported you. Well done Dylan!
Aaron helped us find the best rates for…
Aaron helped us find the best rates for our business and made sure to check in after our first bill to ensure it was correct. Thank you!
18 marca 2025
Opinia niezależna
Odpowiedź od troocost.com
Thank you for your review. Our in life customer service is really important to us and we are so pleased you've seen the benefit of our support. Well done Aaron on your consistent delivery of great service.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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