TriSports.com Recenzje 

1954
Wynik TrustScore: 1.5 na 5

1,3

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Bonjour, j’ai installé l application trade republic j’ai eu la mauvaise surprise que automatique il m’a activé la commande de la carte physique à 50 € sans la demander, sur une liste d’attente. Donc... Zobacz więcej

Oceniono na 1 z 5

My credit card number was stolen by them, charging $4000 worth of merchandise.

Oceniono na 1 z 5

I have bought from TSR several times before without an issue. This time was a complete farce. I had the winning bid for Fox 36 Kashima coated forks. They arrived in a battered box with 2 pieces o... Zobacz więcej

Oceniono na 3 z 5

I'm tired of companies not being forthcoming when they are selling open box merchandise. The saddle I ordered did not come in the original packaging from the manufacturer. So it did not have the tool,... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep dla biegaczy
  2. Sklep z akcesoriami rowerowymi
  3. Sklep sportowy

Napisane przez firmę

TriSports.com is the online and retail triathlon gear shop, created for triathletes, by triathletes. We carry the highest quality triathlon equipment, gear, apparel, clothing, bikes, and all of the hard to find necessities that every triathlete needs, including triathlon wetsuits, triathlon bikes, bike travel cases, aero race wheels, hydration systems, aerobars, triathlon-specific clothing, and much, much more.


Dane kontaktowe

1,3

Bardzo słaba

Wynik TrustScore: 1.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,3

Wszystkie recenzje

(1954)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Gross misrepresentation and not fully refunded

A friend recommended Trisports for my swim gear purchase. I purchased a pair of swim fins based on the descriptions on your website. I ordered the swim fins based on shoe sizes listed and ordered exactly what I needed as trisports described. When I received this product, I could not even get the fins half way on. This was a gross misrepresentation of this product and I, the customer, got screwed. Right now your CSR refunded my return fee- unbelievable that you would even think about charging a fee to return a poor product, but was not refunded my initial shipping fees. If trisports wishes to do business online, policies should be in place that the customer does not get screwed if the product does not live up to its descriptions. I will be pursuing this further.

13 czerwca 2017
Opinia niezależna
Logo TriSports.com

Odpowiedź od TriSports.com

My name is Eric and I'm the Customer Service Manager here at TriSports. I apologize for your experience with us due to a size chart that did not end up working for you. The size charts given to us are directly from the manufacturer and wish it would work for everybody. Unfortunately with online shopping, size charts can be off and mislead a customer to purchase wrong. I have refunded the original shipping charges for this bad experience you had with us. We do our best to give as much information we have on these products to help the customer make the most informed decision they can. Please accept our apologies. I will be reaching out to you to see how else we can make things right for you. Thank you for your feedback, we will use it to continually improve our processes here.

Oceniono na 3 z 5

Extra charge

I didnt expect to be charged for customs fees when I received my product at home.

11 czerwca 2017
Opinia niezależna
Logo TriSports.com

Odpowiedź od TriSports.com

I apologize Jose but our shipping prices do not include duties and taxes as specified in our International Shipping policy here: http://www.trisports.com/intlshipping.html . We do our best to be transparent with our policies and are here to answer any questions you may have prior to ordering. Thank you again for your business, it is truly appreciated.

Oceniono na 3 z 5

Not happy

I received my order in the UK within a couple of weeks but the 'best before date' on the product is only four months away. TriSports say this is plenty of time to use the 24 bottles of HotShots I purchased. If I were training for a marathon I might agree but I use the product to prevent cramp during mountaineering expeditions and I expected longer than four months within which to use the drinks. Overall, not happy and won't be buying from TriSports again.☹️

6 czerwca 2017
Opinia niezależna
Logo TriSports.com

Odpowiedź od TriSports.com

My name is Eric and I'm the Customer Service Manager here at TriSports. Again, I do apologize that the expiry on the Hotshot was not to your expectation. Hotshot does not have a very long shelf life and we did send you the newest product we have received from Hotshot. I looked through your order and did not find any comments or inquiries for a longer shelf life. We ship using the standard protocol of first in, first out to ensure product is cycled and doesn't go bad in our warehouse. With that being said, we are happy to fulfill requests as long as we have the stock to do it. If you are unhappy with the product you received, you are welcome to return it for a full refund. Our 90 day no hassle guarantee gives you the freedom to return anything should it not meet your expectations. Please accept our apologies on your recent purchase.

Oceniono na 5 z 5

Knowledgeable and helpful staff and good products.

I've ordered a couple of times now and the staff has always been super knowledgeable and very helpful, especially for someone like me, who is buying gifts for an adult son just getting into Tri racing. They walked me through all the best products and sizing and their recommendations were spot on. Very good service too.

5 czerwca 2017
Opinia niezależna
Oceniono na 1 z 5

I qualified for the World Triathlon Age …

I qualified for the World Triathlon Age group Championships last year which meant that I had to follow USA Triathlons guidelines and procedures
in ordering my Team USA trisuit. This meant that it had to be ordered through TriSports. The manufacture of the suit was Tyr, so I wrongly assumed that I would be getting a good product as it was sold by TriSports. The first suit that I received was a total mess as the colors ran badly after one wash. They could not get me a replacement in time for the Championships which was very annoying as I looked like a clown. On my return from Cozumel I returned the trisuit and after a few weeks they sent me a replacement. Much to my annoyance this suit was just as bad with the colors running. Again I sent the suit back for replacement and received my new suit a few weeks later. To my horror the 3rd suit was just as bad!!! I contacted the responsible people and was informed that they no longer had any Team USA suits that they could send me. So, after all this waste of tome and unnecessary nonsense, I still have not got a Team USA suit. I was hoping that dealing with USA Triathlon, TriSports and Tyr, I was dealing with the three wise men. Sadly this was not the case as it turned out that I was dealing with the three Stooges. USA Triathlon for stating which suit to buy, TrispSports for selling it and Tyr for manufacturing it. What a bunch.

30 maja 2017
Opinia niezależna
Logo TriSports.com

Odpowiedź od TriSports.com

I apologize for your experience with the faulty coloring on your TEAM USA suit. I wish there was a replacement that USAT, TYR or ourselves, could send you that did not bleed. We did everything we could to get your item replaced but unfortunately the only suits available were all faulty. You have TriSports most sincere apologies on your defective suit. Let us know if there's anything else we can help with.

Oceniono na 4 z 5

Excellent customer service personnel!

The sales experience on the website was seamless and the user assistance I received from your customer service personnel was excellent. My credit card would not validate and eventually we were able to process the order via PayPal where I was assisted with by your customer service personnel throughout.

One slight issue I would like to raise is that when the package did arrive in South Africa, there were constant delays by UPS and customs to get the package cleared. I had to constantly phone UPS to find out what the status was. The reason for the delay was they (UPS or customs) were unable to verify what the contents of the package was and this was the reason for the delay. In future this could potentially be better indicated.

30 maja 2017
Opinia niezależna
Oceniono na 5 z 5

Great price

Great price, service and shipping. I will definitely consider triSports for all of my cycling needs!

27 maja 2017
Opinia niezależna
Oceniono na 5 z 5

International shipping

I ordered tri shorts and I live in Thailand. I wasn't too sure if they would actually get here, but even with the cheapest shipping it made it here in a couple weeks!

25 maja 2017
Opinia niezależna

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