Trendy Products Recenzje 

401
Wynik TrustScore: 1 na 5

1,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

This company is a scam. I bought flashlights through teachabags in June. the payment went to make trendy limited. They gave me the run around for a month . Said my package was delivered in February... Zobacz więcej

Oceniono na 1 z 5

I want to give them 0 star rating. It is a total scam. I ordered a Peter Millar Masters Golf shirt. It arrived 6 weeks after the email said it was "on it's way" in a mysterious black plastic bag wi... Zobacz więcej

Oceniono na 1 z 5

Tracking info received from trendy home wear had malicious malware attached. Totally messed up my phone. Tracking provided was totally out of date chronological order. Tracking info didn't provi... Zobacz więcej

Oceniono na 1 z 5

Trendy Select are scammers. Ordered and paid for LED light up basketball ring for my son in November 2019. Told it would be delivered within three weeks (Christmas). Never turned up, no credit, no... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep meblowy

Informacje przekazane przez różne źródła zewnętrzne

Since 2007 we have sought to bring the very best stylish modern European furniture to our customers at affordable prices. We offer CAD designs on a number of customisable furniture ranges plus an interior design service. We deliver to the whole of the UK, Ireland and the Channel Islands.


Dane kontaktowe

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Bardzo słaba

Wynik TrustScore: 1 na 5

401 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

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Wszystkie recenzje

(401)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 8

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Terrible service

Good morning,
We ordered the table in May (payment wasn’t taken from our account until August without authorisation or communication). We informed TP that we would like to have the table delivered mid June to which they didn’t respond! After several phone calls, they passed us on to their courier who we also called several times and was eventually told they couldn’t find the table! After numerous phone calls to Trendy products the table was delivered a month after the original date request...in an awful condition! We immediately called and they asked for pictures which we provided. We wanted a replacement table and they informed us that they couldn’t provide a whole new table only certain part which we reluctantly agreed. Numerous calls and one week later we was informed that the replacement parts were “on their way”.
I called them today to ask for an update and we was told the table hasn’t been shipped as the manufacturers factory is closed until September. Nobody from Trendy Products has told us, the customer, this critical information. Needless to say we have requested a full refund following a dreadful experience!

9 sierpnia 2018
Opinia niezależna
Logo Trendy Products

Odpowiedź od Trendy Products

Hi Nicky,

Firstly let me apologise for the experience you have had on your order. In the rare instance that things do not go right we will always go out of our way to get the issue resolved quickly, I will be fully investigating what went wrong on your order and will be ensuring this does not happen in future.

We have been trying to get in touch with you by phone and email to arrange a collection and refund of your table, we have been notified by our delivery and collection partner that the table is not at your address, so the collection attempts so far have been unsuccessful. If alternatively you do want a full replacement table we will also get this arranged for you.

Please get in touch with us as soon as possible so that we can get this resolved.

Thank you.

Abigail Daunton-Johns

Oceniono na 2 z 5

We ordered a gloss white cabinet from…

We ordered a gloss white cabinet from trendy products which cost us just shy of £500, it took over 2 months to receive the goods. We partially accepted this on the basis it was coming from Italy and was made to order.
When we finally received the goods, luckily we checked all the parts were there before starting assembly as we noticed straight away two crucial panels were missing, the base plate and drawer front.
We contacted trendy products and spoke to a lady called Debra, she was reasonably helpful and ordered the missing components but, we would have to wait another month to receive them, which we essentially had no choice but to accept it.
Finally we took delivery of two packages from them and straight away identified them as the wrong panels!
Now we are being informed that the company that produce the cabinet close for the month of August! So the we are likely to have to wait another 2 months till we potentially receive the correct replacement components.
We have requested a full refund and for them to collect the goods as we cannot wait any longer and will take our business elsewhere, however I have a feeling this is not going to be an easy process.
If you are looking for a company that will send you partial orders and keep you waiting ridiculous times for your products then choose Trendy Products, but don't say you haven't been warned.

24 lipca 2018
Opinia niezależna
Logo Trendy Products

Odpowiedź od Trendy Products

Hi Mrs Solanki,

Firstly let me apologise for the experience that you have had with us, on the rare occasion that things do go wrong we will go out of our way to ensure it is rectified.

Due to the issues on your order our company owner reached out to you and your refund has now been actioned for the order.

Due to the issues with quality and service provided by the brand that your product was from we have taken the company decision to stop working with this brand and have removed all of their products from our website, we take feedback such as yours seriously and will only work with brands who provide a great service and quality of product.

We hope that our efforts in resolving your complaint in discussion with our company owner will keep you as a Trendy Products customer.

Thank you for your feedback.

Abigail Daunton-Johns
Team Manager

Oceniono na 5 z 5

Such well made furniture and the staff are so helpful

What a wonderful Company to deal with.
Their furniture is beautiful, it’s so well made and will last us a lifetime.
If you want brilliant unusual pieces of furniture for your home, it’s really worth taking a look at Trendy Products.
My large coffee table gets so many compliments and when I show how the top slides to give us useful storage they’re so impressed.
Shop with peace of mind. You’re buying quality!

23 lipca 2018
Opinia niezależna
Oceniono na 5 z 5

WOW what a stunner.

I received my sideboard within the time stated and it is stunning. It took a couple of hours to put together but WOW it was worth it. I had to contact the company by email to ask a question and received a very prompt, professional response. I would recommend this company to anyone looking for beautiful furniture.

12 czerwca 2018
Opinia niezależna
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Odpowiedź od Trendy Products

Dear Mrs Bailey,

Thank you for your 5* review. I am so glad to read that you have had a WOW experience and you will be recommending us to others.

We look forward to seeing you back very soon.

Oceniono na 5 z 5

Not just for the youngsters, we are over 65.

We purchased a wall to wall media storage unit, absolutely brilliant. We did have a few problems putting it together, but wow, the result is amazing. All our friends and family who have seen it feel the same. We are recommending Trendy Products to everyone. Brilliant service and help. from the Cardiff staff.

1 czerwca 2018
Opinia niezależna
Logo Trendy Products

Odpowiedź od Trendy Products

Hi Pam and Richard,

Its a pleasure to read that you had brilliant service and help from the Cardiff team, they will be delighted.

Please keep recommending us, and thank you for your 5* review.

Oceniono na 5 z 5

Absolute Quality

I purchased an Italian 5 drawer unit from Trendy Products. I had to wait a few weeks to take delivery, as the unit was to be made for me by Status of Italy. Well now the drawers are in situ, with only the feet and handles needing to be fitted by myself. The drawers look absolutely gorgeous, and the quality is just superb. I was kept informed throughout, from ordering to delivery, and I could not be happier with the results. I will be purchasing the matching bedside cabinet when funds allow, and it will definitely be from this company. I wholeheartedly recommend Trendy Products.

25 maja 2018
Opinia niezależna
Logo Trendy Products

Odpowiedź od Trendy Products

Hi,

Thank you so much for your 5* review. it is always great to read about another happy customer who has had gorgeous furniture delivered. We look forward to seeing you back for the bedside cabinets very soon.

Oceniono na 5 z 5

We recently purchased a modern display…

We recently purchased a modern display cabinet. We were utterly delighted with our purchase except for the time ti took to complete the build (fitting doors and feet and installing the LED lighting set). Trendy Products were brilliant and awarded us a generous discount for our unexpected troubles. We will certainly shop there again.

Frank and Tracey Furness.

22 maja 2018
Opinia niezależna
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Odpowiedź od Trendy Products

Hi Frank and Tracey,

Many thanks for your 5* review. Its great to see you are delighted with you purchase. We look forward to seeing you again very soon.

Oceniono na 1 z 5

Don’t buy from this store

Don’t buy from this store , crap company to deal with never respond to your e mails , wait ages for the product to arrive got told because of long delay I would get my delivery charges reimbursed but still not received had no response and communication is zero

16 maja 2018
Opinia niezależna
Logo Trendy Products

Odpowiedź od Trendy Products

Dear Sarah,

Thank you for speaking to me regarding your issues and feedback. I am very sorry that we have not met our very high standards in ensuring you were kept up to date with your order.

I have actioned all that we discussed and as mentioned am available anytime on my direct number I gave you should you need anything.

Kind regards,
Rufus Bowen
UK Sales and Operations Director

Oceniono na 5 z 5

Excellent company to deal with

Excellent company to deal with. Great customer service and delivery all taken care of to travel overseas from the U.K. I can recommend this company to anyone looking for great furniture and a good customer experience. Keep up the good work!

30 kwietnia 2018
Opinia niezależna
Logo Trendy Products

Odpowiedź od Trendy Products

Hi Jamie,

Thank you for your 5* review. Its always great to get such good feedback, we look forward to seeing you back again very soon.

Oceniono na 5 z 5

Easy to order

Easy to order, delivered on time, great value. Would definitely recommend Trendy products and would not hesitate to order form them again.

30 kwietnia 2018
Opinia niezależna
Logo Trendy Products

Odpowiedź od Trendy Products

Hi Sue,

Many thanks for your 5* review. Its really great to see you would recommend us, we look forward to seeing you back very soon.

Oceniono na 5 z 5

Excellent service

Excellent service and the furniture is high end.. custom made fro Italy. Worth every penny! This website can be trusted and the lead time on delivery is just as it states. I will definitely be purchasing from Trendy products again, everything from choosing the product on the website to the service team and after sales service has been top notch.

29 kwietnia 2018
Opinia niezależna
Logo Trendy Products

Odpowiedź od Trendy Products

Hi Saira,

Many thanks for your 5* review.

We are very happy to read that you will be purchasing with us again, and look forward to seeing you back very soon.

Oceniono na 5 z 5

Absolutely delighted with my sideboard

Absolutely delighted with my sideboard. There’s nothing in the Shops or other sites that comes close. Lovely texture & built to last. The staff (Grace) who I spoke to was very helpful with my query & put me at ease with her friendly manner. Looking forward to more purchases.

19 kwietnia 2018
Opinia niezależna
Logo Trendy Products

Odpowiedź od Trendy Products

Hi Mrs McCafferty,

We are delighted you have had a great experience with us and will feed you points back to Grace. Many thanks for the 5* review.

Oceniono na 1 z 5

Worst Experience. Ever.

I ordered a table for £1750. The delivery was due in February. The table was delivered, without the legs. I was told they aren't sure where the legs are, and spent the next two weeks looking for them. Apparently they couldn't be located so they asked for new ones to be manufactured. They then found the legs, rearranged delivery, and on the day, they didn't show up. Apparently the legs weren't loaded onto the van. Then TP spent the next few weeks looking for the legs again, couldn't locate them so ordered new ones. I was then promised the delivery would take place tomorrow, and after me contacting them (because they never contact you!) I have just been told that due to severe IT problems, the delivery won't take place, and I will be contacted next week for a new delivery date. In summary, I waited 2 months for the table to be manufactured and partially delivered, and now coming up to a further 3 months (5 months total) - with no set date for delivery. I order hundreds of items online every year, and no experience has come anywhere near as bad as this one with Trendy Products.

I have never written a negative review about any company, but TP are the worst company I have ever dealt with. No action, no discount, only excuses time after time. When will this end? I am on the verge of taking legal action against TP.

19 kwietnia 2018
Opinia niezależna
Logo Trendy Products

Odpowiedź od Trendy Products

Dear Tomas,

I have left a VM for you today and will call again tomorrow to discuss your order and also relay the actions we are taking to resolve the issues. Please accept mu apologies whilst we correct the issues with the delayed parts you are awaiting. I know the team have been updating you but I would like to have 5 minutes if you have time to discuss.

Kind regards,

Rufus Bowen
UK Sales and Operations Director

Oceniono na 1 z 5

Can you not do zero stars.

Can you not do zero stars.
Awful service! Shame as I was looking forward to ordering from them in the future, but no chance now.
November the 8th I placed my order, yes November the 8th and it still isn't here.
Excuse after excuse and I only ever get an update when I Chase the product. Last update was the first week in April and yet again I haven't heard anything from them. I was doubting they were even a company until I saw similar reviews on here. Hope to god it's not damaged in any way, if it ever dies turn up.

16 kwietnia 2018
Opinia niezależna
Logo Trendy Products

Odpowiedź od Trendy Products

Hi Graeme,

Thank you for your time on the phone.

As promised your delivery will be with you in the 1st week of May and the delivery company will arrange a date for delivery this week.

Many thanks,

Rufus

Oceniono na 5 z 5

Excellent service from start to finish

I recently purchased a tv unit from Trendy Products and am delighted with the service I received. Their staff are extremely helpful with all queries, the unit arrived within the time frame they gave me and the quality is excellent. I’ll definitely be back to buy more products in future

14 kwietnia 2018
Opinia niezależna
Logo Trendy Products

Odpowiedź od Trendy Products

Hi Katy,

Thank you for your 5* review. Its great to read you will be back to shop with us again in the future.

Oceniono na 5 z 5

I placed an order on the 19th february…

I placed an order on the 19th february and after contacting trendy products as to the whereabouts of my delivery, they contacted me and rectified the problems. I spoke to rufus and he could not have been more helpful with my issues... my order arrived today.... i am now a happy customer

13 kwietnia 2018
Opinia niezależna
Logo Trendy Products

Odpowiedź od Trendy Products

Hi Jo,

Many thanks for your 5* review.

We are delighted that you are happy with your order. We hope to see you again soon.

Oceniono na 5 z 5

Excellent experience

My experience with Trendy Products has been excellent in every way. Their responsiveness to online chat was very quick and efficient. I asked for a sample of the leather I was interested in for a chair and it was arranged that this be sent from the supplier in Spain. This was received in good time. They made a few calls to me to give progress reports and those I spoke with had a lovely manner and were always very helpful. I would highly recommend Trendy products.

12 kwietnia 2018
Opinia niezależna
Logo Trendy Products

Odpowiedź od Trendy Products

Hi Sally,

Thank you for your 5* review. Its great to see that you had an Excellent experience in every way.

Thank you for recommending us, we hope to see you back very soon.

Oceniono na 5 z 5

Many thanks.

As indicated, delighted with service received from all staff at Trendy products but in particular Grace Jones. This was my reason for purchasing all my new furniture from Trendy as I failed to get such quality service from another well- known high street store where I normally shopped. I have had no hesitation in recommending you to others.

12 kwietnia 2018
Opinia niezależna
Logo Trendy Products

Odpowiedź od Trendy Products

Hi Marion,

Thank you so much for the 5* review, and your feedback for Grace, She will be delighted.

We look forward to seeing you again very soon.

Oceniono na 5 z 5

Fantastic choice, fantastic service.

We ordered a beautiful coffee table from Trendy. We are very pleased with it and will probably order more furniture from them.

11 kwietnia 2018
Opinia niezależna
Logo Trendy Products

Odpowiedź od Trendy Products

Hi Donal,

We are delighted you love your coffee table, and look forward to seeing you back very soon. Thank you for your 5* review.

Oceniono na 5 z 5

The side board we ordered was delivered…

The side board we ordered was delivered on time. There was a fault with the light fitting but that was replaced immediately. Would purchase from this company again & would recommend them to potential customers.

11 kwietnia 2018
Opinia niezależna
Logo Trendy Products

Odpowiedź od Trendy Products

Hi Anne,

Its great to read that you will be back again and that you will recommend us. Thank you for your 5* review.

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