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What an excellent service throughout phone calls Getting nine people to the airport +9 people coming home from their holiday excellent service throughout would definitely recommend

Terrible service.
I ordered a mini bus a month in advance of the booking date.
The day before travel i contacted transport hub to confirm all the details for the next day, to be told i had no booking because they hadn’t received my deposit, I sent them confirmation from the bank that i had paid, I then luckily managed to book a local firm for our trip. This was now a week ago and I’m still chasing them for my deposit to be returned.

Couldn’t ask for a better transfer situation! Sam was the agent and he planned and booked it all for me and he was so good at communicating and really looked out for us and made it all go smoothly. Ewen was a great driver and didn’t mind waiting for us late at night with a long delay Thanks

Excellent service from Transport Hub.
This is my third booking to Ascot racecourse with them and it went perfectly well.
Special thanks to Sarah for following up with me and putting everything in place.

Sarah and the team were great for sorting out my very last minute Booking to Glasgow airport.Driver was fantastic and on Time. Will use again defo.

Prompt service and polite staff.
All went well and drivers were lovely.

Great communication with Alex from the company
She had great communication skills and really responsive
The driver was friendly and helpful who interacted with us
This is our first time using this company and we will definitely be contacting alex for more jobs

Pick up and drop off was professionally executed. Driver was on time, friendly and helpful at all times.

The advanced booking never turned up, leaving 6 people stuck at the pick-up location missing a very important meeting. Booking was made through Alex Hart and I had to keep chasing for an update on a receipt and then when the vehicle didn't turn up I called the Company and was put through to Alex and she said she would get back to me. I didn't hear anything and had to keep ringing. I ended up calling the driver who confirmed he didn't have the job booking. No apology was given and I had to chase for a refund.

2nd time using TransportHub and both times they have been brilliant taking us to and from Glastonbury. Both times we have dealt directly Sarah Frost who booked and sorted. Ismail our driver was friendly and on time!
Will be using in the future

Terrible Experience with Transport Hub

I am extremely disappointed with Transport Hub’s services. We booked a coach for a much-anticipated picnic, but they failed to send the vehicle. This left us stranded and scrambling for alternatives.

Despite multiple attempts to contact customer service, we received no satisfactory response or solution. As a result, our group had to spend extra money on taxis to reach a nearby destination, completely altering our plans and ruining the day’s excitement.

This level of unprofessionalism is unacceptable. Transport Hub’s lack of reliability and poor customer service turned what should have been a fun outing into a stressful and costly ordeal. I will not be using their services again and strongly advise others to look elsewhere for their transportation needs.

My experience with transport hub was very bad. I had requested a 25 seater coach for picnic but the driver didn't come which made the whole 25 people standing at pickup location. There was no follow-up with the driver a day prior by transport hub. Neither no one responded to my text or messages. The person who was dealing with my booking that is Ms Sarah frost was very slow with the process and i had to contact her again and again for booking information and for confirmation even after i paid advance for the trip.

Sarah Frost was really responsive and overall was fantastic experience; on time, great communications and extremely friendly driver!!

Quick reponses to enquiry and queries
Good price and advice
Driver friendly and professional
Very good experience in all areas

The service that we are experiencing is exceptional. Jack is on hand to deal with and support any queries promptly.

We have had no issues and I would definately recommend using Transport Hub.

A message of thanks for the excellent return trip same day from Bristol to Twickenham to watch the rugby. The transportation was faultless - on time, comfortable and the driver YASH was friendly, helpful and provided excellent service!!

Great communication and great service. Pick up and drop off at stansted airport for 11 of us and even took us to seperate home addresses on return with no extra cost. Would definitely use again.

Reliable communication, with good and responsive follow-up by Sarah during the booking and confirmation process (we booked a 12-14 seater minibus for a day trip).
The vehicle itself was ok albeit a bit dated (so not 5 stars for the bus) but most importantly the driver Daniel was punctual, flexible and friendly. Thank you!

Absolutely brilliant from start to finish, Sarah Frost was amazing.

The taxi she arranged were on time, friendly and got us there and back from the venue with ease!

Would 100% recommend.

Thanks mark

Excellent service right from the online process, with Anna on the booking team and finally Rob the coach driver. All very professional and no issues at all, completely seamless. Thanks Al.