Beyond disgraceful experience with…
Beyond disgraceful experience with Tranquility Water Features & Robert Dyas, whom until now always regarding as a decent store.
However they’ve become another (just like b&q) sales site listing items on behalf of
other very poor quality companies.
I spent close to £700 on a Sandstone water feature.
Due to suffering with a life limiting stage 4
disease and being in constant extreme pain. I wanted to make the most of my garden and some form of tranquility.
I stumbled across this sandstone tranquility water feature and of course on the advert it looked lovely.
Prior to ordering with Tranquility Water Features via Robert Dyas I emailed to confirm the water sump was internal so no digging up (something else I can no longer do due to my declining health). But nope I was lied to was an external sump but that was the least of the issues experienced.
The item arrived on a crate and dumped in middle of street and the driver refused to use his trolley to help us move the stone ball any further into my home or garden.
He rushed me into signing a piece of paper scuttled off when he could clearly see I was disabled due to my rollator and adapted bungalow where I live.
Thankfully two very very kind men unwrapped the pallet and with a lot of difficulty were able to remove the EXTERNAL SUMP and the 60kg ball of stone still wrapped off crate.
They took great care rolling it on top of a wool blanket all the way down my garden path and into the garden. I truly believe the crate and rock would be still there blocking the street and it not been
for these kind men. No where on the Robert Dyas website did it state the weight of the item.
Then came the biggest disappointment upon unwrapping the ball of stone it became apparent it was terribly badly damage. Now it takes a lot for me to complain about material goods, usually I just accept things and don’t make a fuss.
However the damage was huge great scuffs, multiple long 20 inch scratches, deep gauges, marks of red, blue and huge amounts of black dye that won’t come off.
The stone looked nothing at all like the advertisement where it appeared polished it was dull and unattractive.
I bought this with my 40th birthday money as a ‘special treat’ as I was obviously too unwell to have a party or do anything much to celebrate.
I contacted Robert Dyas to complain immediately, they gave me 3 options - partial refund (but no amount stated), collect and exchange or refund. But the issue with the latter is it’d be physically impossible for me to prepare the item for collection due to my inability to life or barely move.
So I replied stating I’d “initially would like to discuss and NEGOTIATE a partial refund” however they just refunded me a measly £69!!!! Which is beyond an insult and less than it cost to buy the Thank you gifts for the neighbours for their help in getting it properly delivered.
At no point did anyone from Tranquility Water Features nor Robert Dyas ask if £69 was acceptable…. If they had id have said NO immediately and told them to collect and Refund in full
I’m beyond disgusted and will be taking this further, I will not let it drop even if I have to take them to court and it is the worse experience I’ve ever had with any company in my entire life.
As if I don’t have enough to worry about regarding my health and being in extreme pain again I’ve now got this £700 revolting useless lump of sandstone rock sat on my door mat. I was lied to from the very beginning, even if I did keep it I’d have to pay even more to get someone to dig up my newly turfed garden to fit it.