Sold an item that wasn’t actually in stock. No communication. No apology until I chased repeatedly. Then, after requesting a refund on Thursday, I was told it hadn’t been processed until today (Monday... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Absolute scam site DO NOT ORDER, have ordered two one through designer bathroom store and the other through trade plumbing not realizing they were the same company. Was desperate for this specific sin... Zobacz więcej
Avoid this company and it's sister company Designer Bathrooms Store. They fail on all counts once they receive an order and your hard earned cash No delivery time given on ordered goods. Customer... Zobacz więcej
Ordered items for a shower room, was informed immediately that some items were out of stock and there would be a delay, was informed by voicemail and email. Items received by haulage company, se... Zobacz więcej
Informacje dotyczące firmy
- Projektant łazienek
- również w kategorii:
- Bojlery i ogrzewanie
- Dostawca instalacji ciepłej wody
- Hydraulik
- Sklep z artykułami hydraulicznymi
- Sklep z grzejnikami
O clayton Horsnell
Napisane przez firmę
Welcome to our world of bathroom and heating solutions, where trade prices meet public convenience!
At TradePlumbing.co.uk, we're your go-to supplier for top-quality products at unbeatable rates. Specializing in heated towel rails, electric towel rails, designer towel rails, designer central heating radiators, shower enclosures, and bathroom suites, we bring you the finest selection to elevate your space.
We're not just about products, we're about experiences. With a firm belief in delivering excellence, we pair our fantastic products with unparalleled customer service and support. Explore our range today and discover the perfect blend of quality, affordability, and style for your home. We believe in offering a fantastic product backed up with the very best customer service and support.
Transform your bathroom into a sanctuary with TradePlumbing.co.uk. Shop now for the best deals and elevate your space with ease!
Dane kontaktowe
Unit 6 Corporation Yard, 2a Harwich Road, CO4 3BN, Colchester, Zjednoczone Królestwo
- 0344 504 4499
- sales@tradeplumbing.co.uk
- www.tradeplumbing.co.uk
2,0
Słaba
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A helpful team
A helpful team, even when the website was down. Parts arrived within the allocated time period. Column radiators are of reasonable quality, although the legs could be stronger.
29 czerwca 2021
Odpowiedź od clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Very good service
Very good service. Delivery was prompt & on time. The upright radiators are in & working. Very satisfactory all round. Would have given 5* except every time I spoke to someone on the phone it was so difficult to hear them clearly that was frustrating.
22 czerwca 2021
Odpowiedź od clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Dreadful company...makes you wonder how…
Dreadful company...makes you wonder how such as company can exist in this century!!!
Firstly there website is awful when trying to locate and order anything from it, meaning you’ll likely have to make a call to them at extra cost (0844 line).
Then the items won’t be delivered, even though the delivery note says they’re within the packaging, only to be told “oh yeah we don’t have them in stock”...so why sell them, why charge for the items and why said they’ve been delivered?
To make it worse, it takes several calls, after not being called back, to get them to accept their failures, all of which are chargeable (cost me almost £20 in phone calls to their 0844 no.)
Finally, when raising a complaint about the extra chargers for having to call them to address their failures, they say “ the extra 7p per minute cost is on every page of their website” which it isn’t! And that “the costs are my service providers problem, not trade plumbing” which is laughable as trade plumbing have chosen to have a chargeable customer service line, knowing they clearly make lots of failures judging by other trustpilot reviews.
P.s. I’ve contacted Trustpilot’s whistleblowing service as Trade Plumbing market themselves as 5 Star, when they are actually 4.3...very worrying for consumers and Trustpilot!
22 czerwca 2021
I was struggling to get a specific…
I was struggling to get a specific radiator for my new kitchen due to the size. Thankfully found the size on TradePlumbing. The experience from ordering to delivery was fantastic. I would definitely recommend to others.
17 czerwca 2021
Odpowiedź od clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Cheapest supplier on the internet and…
Cheapest supplier on the internet and exceptional customer service.
17 czerwca 2021
Odpowiedź od clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Everything run smoothly
Everything run smoothly, great communication very helpful customer service
14 czerwca 2021
Odpowiedź od clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Great products
Great products, look and feel fantastic. Had an issue with a leak and the faulty radiator has been replaced very quickly
10 czerwca 2021
Odpowiedź od clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Good quick and reliable service
4 czerwca 2021
Odpowiedź od clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Very good service with prompt delivery
Very good service with prompt delivery of goods in perfect condition. I would have no hesitation in using them again.
4 czerwca 2021
Odpowiedź od clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Absolute cancer of a company
AVOID AT ALL COSTS.
Endless broken promises, good don't turn up
In cue for over 4hrs so far in total trying to get through and actually get money back.
NEVER AGAIN!!
2 czerwca 2021
One third of my order hasn’t arrived…
One third of my order hasn’t arrived and despite several attempts to contact customer services I’m not getting very far.
2 czerwca 2021
Prompt delivery.
25 maja 2021
Odpowiedź od clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Odpowiedź od clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Sent the wrong item, poor customer service
They sent the wrong item. I have been trying to sort it out for the last 2 days. Despite contacting them multiple times no one EVER gets back to me as promised. Remains unresolved and I am thoroughly unimpressed by the poor customer service
18 maja 2021
Delay in the order but kept updated on…
Delay in the order but kept updated on timlines and suggested alternative products, which is breath of fresh air comparison.
Great communication and reponses thoughout. 5 star customer service
Product arrived as described. Would highly recommend
18 maja 2021
Odpowiedź od clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Wrong radiator sent !
They sent completely different radiator and different size too then offered a replacement that would have been to small for room.
Took two weeks for wrong radiator to arrive after stating 5 day turnaround.
Premium rate phone number for you to call them.
They blamed supplier.
They did collect and refund radiator though.
17 maja 2021
You advertise 2-3 working days for…
You advertise 2-3 working days for delivery but our item was delivered 10days later.
However when we brought it to the attention to Zorawar they did an outstanding job in ensuring the item arrived in time for our plumber to install it on the day they were scheduled to attend.
11 maja 2021
Odpowiedź od clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
The technical and sales team were very…
The technical and sales team were very helpful offering advice and directing me to the appropriate order to place online
11 maja 2021
Opinia niezależna
Odpowiedź od clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Arrived quickly and as advertised
8 maja 2021
Odpowiedź od clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Great service all-round
Really quick delivery. One item out of stock - the team were proactive to let me know, provide timescales and alternatives. I opted to cancel my order for this one item and money refunded swiftly. Delivery within a couple of days for the other items.
The only tiny downside was lack of response to price matching. However, the company with lower prices had some poor reviews. I'd pay the little bit extra every time.
7 maja 2021
Odpowiedź od clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.