Trackhat Recenzje 155

I to am one of those sorry individuals who is waiting for my product after paying this company my hard earned money. It would appear the problem with this company is is that Lazy Business Owner (LBO for short due to a complaint of using names when this man puts his name on everything for his business) is a very lazy and selfish individual. You see LBO likes to claim all his delays are caused by the Royal Mail. The issue with that would be its a flat out lie! You see in order for that to be LBO issue, LBO would have to actually be shipping his product out within a timely fashion! The sad truth is that it is pretty obvious LBO would rather wait until it is convenient for him to ship this out. Problem is LBO , your customers don’t want to wait on “your convenience” we want what we payed for as fast as you can get it to us. I am sure LBO will reply to this posted public review much faster then my private support ticket submitted days ago.

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LBO has replied to my post. The issue with LBO's reply is that there is a consistent track record of this issue if you check the reviews. I understand being a small business owner, as I am one myself. I respect the small business owner that respects their customers tremendously. The issue is that LBO does not. Again, I sent in a support ticket 3 days ago asking for an update but got 0 response. It was not until I posted a public review that I received ANY form a communication. Perhaps the automated email function on shipment is not working? I checked my inbox and spam folders etc...its not there at all.

Additionally, while I appreciate the prompt reply (now that its public); however, you just posted a link that will contain sensitive PII as it is updated with my address on a public review site. Are you trying to dox your customers?

This is an awesome product. I was switching over from my Tobii to TrackIR as I found that it was smoother and more accurate than Tobii. The only gripe that I had was that track IR was not wireless. And that is where Track hat comes in.

Track hat fixed everything, having something wireless is very important to me and also as accurate as the included tracker that comes for the headset from track IR. And it's lightweight if you don't even notice it on the headset. The construction quality is perfectly adequate and it has worked perfectly since I bought it about 60 days ago.

The battery seems to last around 8 to 10 hours depending on how much I am using it insert an applications.

The only gripe I can say is that the included Velcro that attaches to your headset is really only good for one or two uses before you would consider replacing it with something a little bit stronger. While I am sure most people attach it once and charge their headset and their track hat together, there were times I wanted to charge the track at separate from the headset as my headset battery lasts double the amount of the time.

But honestly I am just nitpicking. This is a great product and I would recommend it 100% to anyone looking for a wireless solution to pair with track IR or I am sure track has included IR camera system.

I have ordered from trackhat a couple of times, a camera and clip, and most recently a wireless rechargeable clip. I can seem to remember shipping taking a little longer than i thought it should, but over all, good products, good service.

Lange Lieferzeit, was aber nicht an Trackhat lag. Ansonsten Top! Danke

For a small company they certainly make a great product. Well made 3d printed device with quality construction.

Software really easy to setup and configure.

Integrates into DCS World with no issues.

Recommended.

Ho acquistato il track hat V2. Ma non c'e un minimo di istruzione in Italiano. Tuttavia ho provato a fare dei settaggi con scarsi successi e ho disinstallato tutto. Inoltre per "colpa" della Brexit ho anche dovuto pagare 33 euro di spese doganali. Ovviamente per quest'ultimo aspetto non ha nessuna colpa Track hat.org. Però....

This is actually a very trustworthy shop but they need to invest in communications with their customers.

i use Track Hat SensorV2 with IL2 Cliffs of Dover, DCS World, MSFS 2020 and Arma Reforger.
Work great, i like it :)

When I ordered the communication was lacking, when I then had issues, and the product stopped working, they said they did no longer support the version I had bought 1 year earlier, and that I should solve the issue my self.
I would highly recommend spend a few extra and get TrackIR 5 . You don't have to go thru this hassle and a waist of money.
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Please read the reply, and here is the email I got on January 16. From Trackhat.
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I'm afraid we no longer directly support the PS3 eye camera, please instead use the regular version of Opentrack, available ....( link to some other website )
Best
James
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Always have an answer to how good they are and that it is never there fault.

I bought the trackhat in 2020 and had I great customer experience starting from the payment and extended to shipping and after receiving the item. The team was professional and covid had a minimum affect. The product is perfect which led me to jump to the opportunity to use V2. Cant wait to receive it.

Avendo in passato già acquistato da voi un Trackhat opentrack ( modello con videocamera playstation 3 e visore da cuffie) mi sento di lasciare un Feedback positivo su questo nuovo modello appena uscito. Devo dire che dopo 15 giorni che lo utilizzo mi sono trovato benissimo senza dover cambiare le impostazioni di default. La lettura del volto è precisa con qualsiasi luminosità, con cuffie o senza non ci sono problemi,la libertà dello visione è ottima. Io lo uso x il 2 Sturmovik, DCS, ArmA3 sia in fanteria o su elicotteri ed aerei e sono molto soddisfatto. Il prezzo è buono (euro 136,00 circa), anche se la spedizione in Italia, tramite posta, mi è costata ulteriori euro 33,00 per dogana? al momento della consegna. Consigliato per gli appassionati di simulazione aerea ,o di guida.

Delivery was longer than stated on website when I paid for the sensor v2 but once it arrived and set up I'm very happy with it. It takes longer to setup than normal head tracking but the freedom of movement is much better and no annoying clip to worry about.

Great customer service, received my Trackhat V2 and it works great.
Thanks guys 😊👍

I was unfortunate enough to have ordered a trackhat V1 + trackclip in late december, while the company apparently had some issues with a shortage of components.
However i was kept well informed of the current state of my order by email !
In fact, as it got delayed by 2 weeks, i received an email informing me that the company was about to release a more expensive V2 of their product, which is what i received 2 more weeks after, and without any additional costs !
In total, i've waited for about a month but i was kept informed and got an upgrade so 10/10.

Is it possible to give a 0? Like in 0 reaction form the seller? Just requested a refund from PayPal and it's approved, I think it's seriously time to Blacklist this guy! What a joke this company is. Just ordered "TrackIR" will receive the shipment within 2 working days...

@James: 1st, thank you for the IMMEDIATE reply to my review! Congrats on the improvement, fast learner? 2nd: I suggest you reply with the same effort to ANY questions from your customers relating to your products and especially the delivery, like in the basic rules of courtesy, because this is some BAD, REALLY BAD ADVERTISEMENT!

This was well worth the wait, caused by downstream supplier issues, pretty cool little device that works amazingly well, website support pages are very helpful and I would recommend this without hesitation, I've not had cause to email James for help, but I get the impression he'd be more than happy to assist, based on earlier communications.

Great product, works great, I had a bad experience with the postal service being on strike so took 3 weeks to receive. Lack of communication, I understand with a small employee base.

Don't trust James or his organisation! The product looks good and I was impressed by the speed with which he charged my account. However, it took 3 weeks to despatch the goods, in October. The parcel has never arrived and James now ignores my email. I have now engaged a lawyer in the UK at great expense to his company.

No communication or support after purchase at all. I ordered a month ago, and the only communication was that the product was dispatched with no way of tracking it.

It has been more than 3 weeks since then, and for delivery inside the UK, it shouldn't take that long.

No email to contact them on and no reply on the support chat even after 7 days of messaging.

Update after reply:
- How do we find out why it's being delayed and what can we do about it?
- Why is the chat on the website not working? This could have been answered there without having to complain on here.

Excellent startup company. Superb products very well made and great support. The website is informative and effective and the cost is very reasonable. What more can one say? Well done track hat?