Trackhat Recenzje 155

Picked up a Sensor v2. Tends to be a bit fussy regarding which USB port it's plugged into, likely due to power/voltage/current requirements. Works great, though, and I appreciate not having to finagle with a cap.

Using one monitor on my flightsim I was really surprised that it worked so well. It has made flying much more enjoyable and more lifelike. It takes some time tweaking it to your needs but after that it leaves you with jus one question, Why did I not use it before?

A quick delivery of my order. Good support and when I decided that the item was not suitable for me the refund was promptly paid.

Great Cusomer Service! Great Product. Funtion over Design but thats all i ask for.

YouTube
X-Plane 12 | First Look | TrackHat Sensor v2

I recorded my opinions.

Works really well and set up can be reasonably simple if you find right videos online.

Excellent product! Works so much better than the other head tracking product. Customer support is outstanding also. Quick response to my questions.
Trackhat makes my flight sim experience much better. I would definitely try Trackhat.
Greg

Excellent after sales service. My 2 queries regarding setup were responded too very quickly. Problems were solved thanks to the concise advice given. Would recommend this company and this product.

This is a brilliant product with many advantages over VR. Takes a little time to set it up to your own preferences but then does a great job. I use if with MSFS and it's perfect for that.

Very good product and service

Initially had issues with the first sensor v2 I received but James immediately sent me a new one without hesitation. Fantastic product as well as easy to use software to go with it. Great for DCS and Flight Sim! Really happy with the product!

Quick shipping, product works great

Ordered a Sensor v2 earlier in the year, and had issues which gradually got worse over time (after my initial post) - with it failing to track intermittently. Got in touch with James (trackhat) - who after some basic fault finding agreed to accept it back and arranged a replacement.

Now I have a working version - very good product - tracking very precise with the added benefit a battery or USB powered attachment is no longer required to be headset mounted. Never had any issues with tracking being affected by glasses either - and works in all light levels.

As per my previous post had issues with the tracking software maintaining any changes I made. However - exported my settings to my own 'ini' file which maintains the changes with no issues.

Use with both DCS World and Frontier Elite with no issues.

Recommended.

Kept me informed as to the progress of my order. Very pleased with the device, great for DCS which i use it for. Well recommended

ease of use ,,,,and readily connected with software i had already installed

Its a great product en very fast deliverd to Belgium

Great product. I have enjoyed this on msfs 2020 and DCS.

Lousy communication until you write a bad review; then James will answer right away. James will answer questions before you purchase a product but not after he has your money. I ordered the Sensor V2, which has never worked right to this day. I also have 2 Clip Plus’ from him. They continue to lose battery charge and not last long. He certainly took the money right away out of my account on both purchases. I understand there was an issue with the Royal Mail, but an answer from James would have been nice. They want you to use their website chat, but you never get an answer on it. You don’t get an answer on email either. I went under his Facebook page and asked a question under a post. He did answer there, but then wouldn’t answer again when things still weren’t working. I understand he is a small business, but his communication is horrible. There is no communication. I painstakingly went back and forth with him about the Sensor V2. There is no manual to show you anything about how to set it up, just a short video. Not everyone is a techy person. He requested videos and pictures, so I sent them. Still no response. Never have received any answer on the Clip Plus. James complained that I used one email in my household. It’s under my wife’s name and we’ve used this email for 25 years with no problems from any company except his. This was just his way to get out of helping me. This email was even used on the purchases from him with no problems or questions. He answered right away when I submitted a bad review. He asked that I take it down and he would help. I took it down and no help. I had to get a bit nasty and tell him if he didn’t answer by a certain time I would put the review back and take further action. He told me to ship everything back to him and he would refund me and will not provide any further support. I’m not shipping anything back to him because I see some people didn’t get a refund. I don’t trust that he would refund me.
As you all can see by James' answer, he's rather rude and still is ignoring the problems with his equipment. He's only worried about our email. He surely used the email that he is complaining about for my purchases though. As you can also see, he is very quick to answer a bad review but won't answer after a purchase and won't tell you what you need to know to get equipment working.

UPDATE- this business is run by a 12year old. Wish you put that much effort in replying to your customers, James, as much as you put in replying on Trustpilot reviews. First lying the review is not for this business as my order does not exist, now you changed to 4 emails being sent and I cannot read an email? I have a degree in IT I think it covers that.

Absolute rubbish product I could not setup. I've spent hours, countless emails to them not a single answer. Probably faulty sensors. Asked to return, no answer as usual. Got bank involved to eventually get my money back.

EDIT June '23- Yes I'm sure this review is for Trackhat, the head tracking products, and yes same James signed the email to confirm my purchase, also a few weeks later when I asked why my order was delayed.

Product is as advertised.