I ordered a bag before Christmas only to recieve a different style for work. I asked to return it for a refund and due to their policy they do not offer refund or exchanges unless the item is damag... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Bought a Chelsea bag from totesluxeuk, wasn’t sure on the leather or gold - beautiful Bag but not for me, asked customer service if I could return & swap it for the suede version. Kate replied & has... Zobacz więcej
This black tote bag is not only stylish but also of excellent quality. The design is sleek and versatile, making it perfect for any occasion, whether it’s for daily use or a special outing. The materi... Zobacz więcej
So pretty bag ! I bought London bag and i loved it ! Material ,texture , quality , all looks one of expensive designer bag so i bought another one larger size. Enough space to take on your holiday.... Zobacz więcej
Odpowiada na 50% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
amazing
i ordered from totes luxe on a whim because i wanted a bag similar to the hermes kelly, but those are a little out of my price range 😂 honestly wasn’t sure what i was expecting as i wasn’t familiar with this brand but i'm absolutely blown away by the quality! I’ve been comparing the bag i received with images of the kelly online and i genuinely cannot tell the difference except it not having a hermes logo. the stitching is flawless, the leather is good quality as is the hardware - i feel like i’ve got an absolute steal with the price compared to the legitimate hermes bags. if you want a touch of luxury without the £££ price tag definitely doesn’t hesitate ordering from here.
London Mini Ash bag
The London Mini Ash bag is simply beautiful! The color is perfect and the quality is top. It goes great with every outfit. I will definitely order a few more colors because I am really happy with it. Thank you :)
Amazing brand and quality
Amazing brand and quality! The bags are beautiful and are luxury without the price tag! You honestly cannot tell the difference from the real hermes Kelly to the bag I bought of totes luxe UK! I have got this gift for my friend and she is going to love it! I would definitely recommend this brand and will be ordering for myself very soon!
I ordered the large Milan bag In black…
I ordered the large Milan bag In black and it is stunning. So please with the purchase and had many nice comments about the bag.
The delivery did take a while, but that’s because I ordered it in December when it was a busy period , but they kept me informed about my delivery throughout and will definitely recommend to my friends and family
A bit slow on delivery but they do respond
After some difficulty with my order being sent to Europe, it was returned to London. This was not Totes fault, it was a customs issue. It took a couple of weeks for the order to be sent on to a new address but it's arrived.

Odpowiedź od Totesluxeuk
Totesluxe is an amazing brand
Totesluxe is an amazing brand !
Their customer service is top tier, communication is excellent and their delivery time is quick. Honestly the quality of their bags is just amazing the attention to detail is great, they definately had me their customer in mind. I will keep purchasing from them because I can’t get enough of their quality bags.
I lovevmy handbags and shop far and…
I lovevmy handbags and shop far and wide. I have to say the quality of the bags made by totes luxe is unparalleled. The bags look like they would cost thousands. Also the customer service is top notch. Great company great team and most of all fantastic quality bags.
Wow amazing bag
Wow! Beautiful bag. Beautiful quality .
Love love love my gorgeous new bag.
Definitely purchasing again.
Customer service is top quality . Thank you!
Love it!
Love it! The bag is amazing and perfect size! I got the Chloe bag, every detail and handles were protected and well packed. I love it so much! The bag feels expensive and well made! <3
Arrived quickly
Arrived quickly, perfect packaging, First class Quality, this bag is gorgeous, have purchased another ,, such value, service, is hard to find, with this company you can shop with confidence, Beautiful Bags ...
I bought Milan bag and really happy…
I bought Milan bag and really happy with it. Great size (24cm), the quality is great, practical and it looks lovely. Everyone notices it, even the shop assistant (male) in local Londis, which I thought it was cute. I read different reviews, but I must say that my experience is good, that the arrival time was a bit longer than expected, but it was worth the wait. I just love my bag. It's beautiful, it's sturdy, it is practical and safe to walk around London.
Thrilled! Looks fabulous
14/01/2025
Ordered a few bags now and was keen to try the full grain leather. Obsessed. Super soft and looks top quality!
Absolute fantastic experience
Absolute fantastic experience, the bag is such high quality, the customer service is fantastic, I emailed customer service for next day delivery and they delivered it the following day, I will be buying more bags from tote luxe.
Love the quality
Love the quality. Great buy for the money. Only thing I can say is, the update is always late. In their website, you'll have to wait 3-5 days before the bag will be sent, but it took 2weeks to 1 month before I heard from them again. But no complaints about the quality of the bag.
I have bought 2 bags from this company
I have bought 2 bags from this company. They are both beautiful, I love them.
When I ordered the second one they forgot to send the free scarves, I contacted them the next day and they were delivered 4 days later.
Amazing quality bag
I'm so happy with my bags that I've now ordered 4 in 2 months time. They take usually take a bit longer than the 3-10 working days to be delivered, but they're so worth the wait. Love love love the Chelsea bag (my 2nd one is on the way), also the Milan bag is amazing!!
BEWARE! NOT REAL LEATHER!
BEWARE!The bags are NOT REAL LEATHER as advertised on the website, it is faux leather and very stiff. To sell faux leather bags for the price they do is outrageous!It feels like a SCAM to me!
No problem to return, BUT you have to contact them first and wait for approval PLUS pay for recorded delivery yourself! I would never purchase the bag if I knew that the bags are NOT REAL LEATHER.Waisted my time and money.Avoid if you don’t want to be disappointed!

Odpowiedź od Totesluxeuk
Beautiful quality and craftsmanship of…
Beautiful quality and craftsmanship of these bags (I got 2 different styles) stylish and look like they cost thousands, 5* luxury look
Only downside was they were bought for my Xmas pressies and were ordered on 12/12 bit didn’t arrive till 28/12
It’s perfect!
First time buying from them and I am IN LOVE with my new purse! I can’t wait to get more from them!
Genuinely really good quality bags
Loved the bag I bought when it arrived! Exactly as the picture and it came pretty fast too! All communication was efficient and buying from them was genuinely a pleasant experience! I highly recommend!!!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







