Ordered two items received the first item in a reasonable amount of time. Second item was never sent, contacted them several times via email with zero response. I would shop elsewhere
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great customer service and support. I had an issue with an order I placed and texted my issue to the customer service number posted on the web site. This was my first order from this company and I ha... Zobacz więcej
Reakcja na opinię
This was the only place that I could find all of the items I was looking for. Almost nobody sells the 50 packs - and I'm trying to be more economical than buying smaller 5-10 packs. They are great,... Zobacz więcej
Reakcja na opinię
I ordered a part, and paid for 2 Day shipping, the website indicated the part was in-stock and would arrive within 3 days. However, 10 days later I'm still waiting on said part, and was advised this w... Zobacz więcej
Informacje dotyczące firmy
- Sklep narzędziowy
- również w kategorii:
- Hurtownia narzędzi
- Naprawa narzędzi
- Producent narzędzi
Napisane przez firmę
ToolOrbit is a comprehensive and reliable online retailer for power tools, woodworking equipment, hardware, home improvement products, measuring tools, personal safety gear, and equipment other related products. Our partnerships with major brands such as JET, Delta, Skil, Bosch, Dremel, Makita, and Hitachi put us in a strong position to offer customers a diverse selection of high-quality products at competitive prices. ToolOrbit is a one-stop shop, making it convenient for customers to find all the tools and accessories they need in one place. ToolOrbit is an excellent option for anyone looking to purchase power tools, woodworking equipment, and other hardware products online. Today we have spread our wings to two warehouses and more than 50+ highly professional and well-trained employees. We now hold millions of dollars worth of inventory and distribute a wide range of branded power tools and shop machinery with exclusive sale and rebate offers along with lots of seasonal promotions.
Dane kontaktowe
2117 Industrial CT, 92081, Vista, Stany Zjednoczone
- 888 722 8299
- sales@toolorbit.com
- www.toolorbit.com
3,0
Średnia
123 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
good price and fast shipping
good price and fast shipping. I am happy with the service. This was my first time I order from this site.
25 marca 2025
Odpowiedź od ToolOrbit
Hi Sean,
Thank you so much for your kind words! We're thrilled to hear that you were happy with the price, fast shipping, and overall service, especially for your first order with us.
We truly appreciate you giving us a try and look forward to serving you again in the future. If you ever need anything, we're just a message away!
Best Regards,
Edward M
ToolOrbit Customer Care
Great customer service and support.
Great customer service and support.
I had an issue with an order I placed and texted my issue to the customer service number posted on the web site. This was my first order from this company and I had concerns that I might have made a mistake in ordering from them. But was happy to see a kind and professional response the next working day.
11 marca 2025
Odpowiedź od ToolOrbit
Dear Bill,
We acknowledge and appreciate your genuine feedback regarding the services you received.
Do not hesitate to reach out should you have further inquiries or concerns.
Edward M
ToolOrbit Customer Care
Bait and switch scam
26 marca 2025
Opinia niezależna
Odpowiedź od ToolOrbit
Dear Buyer,
Kindly email us your concern, and we will resolve it promptly.
Best Regards,
Edward M
Gabige company,I order from you.damage…
Gabige company,I order from you.damage box,no refund,claim usps,also usps need any main box inspection with this damage, I never hear anything my life with this damage. I order other from you too,you need that I spent more money for this item,no
10 marca 2025
Odpowiedź od ToolOrbit
Dear Jeff,
We’re truly sorry to hear about your disappointment, and we understand your frustration.
We’ve responded to your concerns in our recent email conversation and would sincerely appreciate it if you could take a moment to review and reply when convenient. We’re here to resolve this with you as quickly and fairly as possible.
Kind Regards,
Edward M
Part came in timely manner
9 marca 2025
A great little bevel square and shipped…
A great little bevel square and shipped right on time.
2 marca 2025
Easy to navigate site
Easy to navigate site, product as stated and in stock. Quick order confirmation and shipping.
1 marca 2025
I received my order quick
I received my order quick. I really liked the communication about my order. No problems, no hassle.
5 marca 2025
Paid for Fedex 2day delivery
Paid for Fedex 2day delivery. Two days after delivery date I emailed company asking where product is. I didn't received it. Then and only then did I receive an email stating the manufacturer discontinued the item and they will refund my purchase. They should have notified me before or on the 2 day delivery date that the item is discontinued. Instead they waited until I asked.
2 marca 2025
Odpowiedź od ToolOrbit
Dear Sue,
We sincerely apologize for the inconvenience you experienced.
As soon as we were notified by the manufacturer that the item had been discontinued, we processed a full refund for your order immediately. We completely understand your frustration and agree that you should have been notified about the issue sooner, especially since you selected 2-Day delivery.
We're actively reviewing our communication processes to ensure that situations like this are handled more promptly in the future. Your experience matters to us, and we truly appreciate your patience and understanding.
If there is any other query, you are more than welcome to ask, and we will ensure a swift response.
Kind Regadrs,
Edward M
Still don’t have the tool
Still don’t have the tool, had to contact them to try and find out an estimated delivery date. Said it was in stock but turns out it wasn’t and is back ordered, tried to cancel order because I wanted the tool for a project but never heard back. Hopefully the tool shows up
5 marca 2025
Odpowiedź od ToolOrbit
Scott,
We sincerely apologize for the inconvenience this issue may have caused to your operations. Regrettably, the item was temporarily out of stock, which led to the disruption. However, we’re pleased to inform you that it has since been fully restocked and is now readily available in ample quantity.
As referenced in our email correspondence, we responded to your inquiry on the same day to address your concerns as swiftly as possible.
Please feel free to place your order at your earliest convenience—we will prioritize it and ensure prompt dispatch to avoid any further inconvenience.
Finest Regards,
Edward M
Have not received part I ordered yet .
2 marca 2025
Odpowiedź od ToolOrbit
Dear Rob,
We understand your frustration and truly regret any inconvenience caused. Please note that the order was shipped according to the shipping method you selected at checkout.
For future orders, we kindly recommend choosing an expedited shipping option, and we will do our utmost to ensure a smooth and timely delivery.
Thank you for your feedback
Regards,
Edward M
Ordered and paid for a small item 2…
Ordered and paid for a small item 2 weeks ago, still no signs of shipping no communication!!
Still waiting
11 lutego 2025
Pleased with hive frame cleaning tool
Solid, well made tool, quick and affordable delivery
8 lutego 2025
They are slow
First order to over a month to receive. This one has taken over a week just 2 ship. It's 2 small packages of bits.
8 lutego 2025
Odpowiedź od ToolOrbit
Dear Kelly,
The order was shipped as per the shipping method you chose.
We apologize if this has delayed the final delivery of your package.
You may opt for expedited shipping for future references.
Best Regards,
Edward M
Product arrived in a reasonable time in…
Product arrived in a reasonable time in good shape. I was surprised at how high the shipping costs were, but part of that was my fault as I didn't want to have to fill out all the information again to shop around.
10 lutego 2025
Opinia niezależna
have not received my order
30 stycznia 2025
Odpowiedź od ToolOrbit
Dear Buyer,
The order was cancelled as requested via email. We regret the inability for not been able to fulfill the service as committed.
Feel free to reorder from our website for an improved experience this time.
Kind Regards,
Edward M
ToolOrbit Customer Care
You took my order and payment
You took my order and payment, yet the item was discontinued. I was never notified by your company about the order. Almost a month later, I called to find out I was never going to the item. No item, no notification from you. This was the worst customer service ever given to me by any company in my 64 years of life. This was the first time and last I will use your company. Your CSR asked me if I wanted to order the replacement model. Needless to say I told him I will NEVER order ANYTHING from you and I will tell everybody I can to stay away from doing business with you. This WAS a Christmas gift. No happy holidays for my family. I hope you have a better business plan than what I was offered. You aren’t going to be in business treating people like I was treated. Lastly, you send an email, asking to rate you before the order even ships. What a joke, just like your company and service!! Enough said.
13 grudnia 2024
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.