Ordered two items received the first item in a reasonable amount of time. Second item was never sent, contacted them several times via email with zero response. I would shop elsewhere
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great customer service and support. I had an issue with an order I placed and texted my issue to the customer service number posted on the web site. This was my first order from this company and I ha... Zobacz więcej
Reakcja na opinię
This was the only place that I could find all of the items I was looking for. Almost nobody sells the 50 packs - and I'm trying to be more economical than buying smaller 5-10 packs. They are great,... Zobacz więcej
Reakcja na opinię
I ordered a part, and paid for 2 Day shipping, the website indicated the part was in-stock and would arrive within 3 days. However, 10 days later I'm still waiting on said part, and was advised this w... Zobacz więcej
Informacje dotyczące firmy
- Sklep narzędziowy
- również w kategorii:
- Hurtownia narzędzi
- Naprawa narzędzi
- Producent narzędzi
Napisane przez firmę
ToolOrbit is a comprehensive and reliable online retailer for power tools, woodworking equipment, hardware, home improvement products, measuring tools, personal safety gear, and equipment other related products. Our partnerships with major brands such as JET, Delta, Skil, Bosch, Dremel, Makita, and Hitachi put us in a strong position to offer customers a diverse selection of high-quality products at competitive prices. ToolOrbit is a one-stop shop, making it convenient for customers to find all the tools and accessories they need in one place. ToolOrbit is an excellent option for anyone looking to purchase power tools, woodworking equipment, and other hardware products online. Today we have spread our wings to two warehouses and more than 50+ highly professional and well-trained employees. We now hold millions of dollars worth of inventory and distribute a wide range of branded power tools and shop machinery with exclusive sale and rebate offers along with lots of seasonal promotions.
Dane kontaktowe
2117 Industrial CT, 92081, Vista, Stany Zjednoczone
- 888 722 8299
- sales@toolorbit.com
- www.toolorbit.com
3,0
Średnia
123 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Buena experiencia comprar con tool orbit
Mi pedido fue entregado la fecha que fijan
17 czerwca 2025
Opinia niezależna
Not worth ordering from
Ordered two items received the first item in a reasonable amount of time. Second item was never sent, contacted them several times via email with zero response. I would shop elsewhere
12 maja 2025
Opinia niezależna
Odpowiedź od ToolOrbit
Dear Mike,
We're very sorry to hear about your experience and truly appreciate you bringing this to our attention. We understand how frustrating it is when an order doesn't arrive as expected and communication falls short.
Please know that we’ve reached out directly and are working to resolve this quickly. This certainly isn't the level of service we aim to provide, and we're taking steps internally to ensure it doesn't happen again.
I appreciate your patience, and we hope to have the opportunity to restore your trust.
Best Regards,
Edward M
ToolOrbit Customer Care
Faulty product and zero customer service
Ordered two Superior replacement sanding pads.
Both failed within less than two hours operation.
No response at all from the seller or manufacturer.
Save your money and your time.
9 maja 2025
Odpowiedź od ToolOrbit
David,
We're very sorry to hear about the trouble you experienced with the sanding pads and for any frustration this has caused.
Please know that our customer service team is committed to resolving issues promptly. We are closed on weekends, but since Monday, we have made multiple attempts to contact you via both email and phone, unfortunately, without success.
We are fully prepared to send a replacement to make this right—we just need your confirmation to proceed. Kindly respond at your earliest convenience so we can arrange the shipment without further delay.
Thank you for your understanding, and we look forward to resolving this for you.
Kind Regards,
Edward M
ToolOrbit Customer Care
Odpowiedź od ToolOrbit
Dear Valuable Buyer,
Thank you so much for your wonderful 5-star feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means the world to us, and we look forward to having you shop with us again in the future.
If you ever have any questions or need assistance, please don’t hesitate to let us know—we're always here to help.
Warm regards,
Edward M.
Last time when I purchased
Last time when I purchased, they quickly responded. This time, it was a good experience. The product did not come up when I did the Google search, but since I knew they had them I was finally able to find them.
12 maja 2025
Odpowiedź od ToolOrbit
Thank you so much for your feedback! We're glad to hear you had a good experience with your recent purchase and that you could find the product you were looking for. We appreciate your returning to us and sharing your experience.
We'll also look into improving our visibility on Google to make it easier for customers to find our products.
If there's anything else we can do to assist you, please don't hesitate to reach out!
Edward M
ToolOrbit Customer Care
The total experience has been easy and…
The total experience has been easy and I don't have any criticism thus far
4 maja 2025
Odpowiedź od ToolOrbit
Thank you so much for your kind feedback! We're glad to hear that your experience has been smooth so far—that's exactly what we strive for.
We're pleased to inform you that your order has already been shipped, and all tracking details were sent to your email. If you have any questions or need further assistance, feel free to reach out at any time.
We truly appreciate your business and look forward to serving you again!
Best regards,
Edward M
ToolOrbit Customer Care
thank you very much
thank you very much, timely delivery and just what i wanted i'd buy again
12 kwietnia 2025
Odpowiedź od ToolOrbit
Dear Lance,
We are euphoric to acknowledge your positive insights and willingness to purchase again from us.
Hope to serve you the same way in the future as well.
Best Regards,
Edward M
ToolOrbit Customer Care
Why take money
Why take money, not answer emails and then say the order cannot be filled?
Terrible service
10 kwietnia 2025
Odpowiedź od ToolOrbit
Dear Larry,
I truly regret the frustration you've experienced.
This was a prepaid online order, but unfortunately, the item became obsolete and couldn't be fulfilled. According to our records, we didn’t receive any emails from you. However, your order has been fully refunded, and the amount should already be reflected in your account. Please reach out if there's anything else we can do.
Regards,
Edward M
ToolOrbit Customer Care
Delayed response times via email
Delayed response times via email, had to ask if the company was a scam before I got a reply. Took about 11 business days just to get the item shipped from their warehouse (plus the actual time in transit). Probably not worth the $10 I saved over ToolNut.
28 marca 2025
Odpowiedź od ToolOrbit
Dear Bryan,
We regret any disruption this may have caused to your operations. As per the shipping details, your order was dispatched under the selected shipping method from our facility.
For future orders, we kindly recommend selecting an expedited shipping option should you require quicker delivery timelines.
Kind Regards,
Edward M
ToolOrbit Customer Care.
Odpowiedź od ToolOrbit
Dear Mark,
We would like to inform you that your order has been successfully shipped and is currently en route to its destination. The tracking details were promptly shared with you via email.
Once your package has been delivered, we kindly ask that you confirm receipt and consider updating your review accordingly.
We genuinely hope to have the opportunity to serve you again and provide a seamless shopping experience moving forward.
Warm regards,
Edward M
ToolOrbit Customer Care
The shipping is extremely slow.
The absolute slowest shipping I have ever experienced from any retailer. I order on the April 2 and it is now April 10 and my order still has not even been shipped out.
2 kwietnia 2025
Odpowiedź od ToolOrbit
Dear Ryan,
Thank you for your feedback. We understand your concern and apologize for any disruption caused.
Please note that your order was shipped entirely within the scheduled timeframe, and we’ve kept you updated on its progress via email. According to the tracking details, your order is on track and scheduled to be delivered by tomorrow.
Feel free to reach out should you need any further assistance.
Regards,
Edward M
ToolOrbit Customer Care
I have not received it
29 marca 2025
Odpowiedź od ToolOrbit
We’re very sorry to hear that your order hasn’t arrived yet. That’s not the experience we want for our customers.
Please rest assured, we’re looking into this right away. If you haven’t already, kindly check your email for a recent message from our team—we’ve reached out to help resolve this as quickly as possible.
If you still need assistance, feel free to contact us directly at sales@toolorbit.com, and we’ll make it right.
Thank you for your patience.
Best Regards,
Edward M
Ordering tool was easy and recived with…
Ordering tool was easy and recived with in a week's time. Tool was recived as listed
1 kwietnia 2025
Odpowiedź od ToolOrbit
Thank you for your feedback! We’re glad to hear that the ordering process was smooth and that your tool arrived promptly and just as expected.
We truly appreciate your support and look forward to serving you again in the future. If you ever need anything, feel free to reach out!
Best regards,
Edward M
ToolOrbit Customer Care
Odpowiedź od ToolOrbit
Dear Valuable Buyer,
Your feedback means a lot to us and plays a key role in helping us enhance the shopping experience for all our customers.
Finest Regards,
Edward M
ToolOrbit Customer Care
Odpowiedź od ToolOrbit
Dear Valuable Buyer,
We appreciate your acknowledgement of our service. Hope you will continue your shopping experience with our company.
Feel free to reach us at sales@toolorbit.com for further assistance.
Best Regards,
Edward M
ToolOrbit Customer Care
Odpowiedź od ToolOrbit
Hi Luke,
Your referenced order was shipped out on the very next day, we emailed you the notification. And as per the records, it was delivered too.
We would appreciate it if you could acknowledge the receipt and revise your evaluation regarding this purchase.
Best Regadrs,
Edward M
Odpowiedź od ToolOrbit
Dear Valuable Buyer,
We are delighted to acknowledge your review of the service rendered. As per the details, the order was dispatched in 2 days from our facility.
Finest Regards,
Edward M
ToolOrbit Customer Care
Simple and Easy To Order
Simple and Easy To Order
Package well wrapped for protective 'travel'
Arrived AsRequested
26 marca 2025
Odpowiedź od ToolOrbit
Robert,
Your feedback plays a vital role for us and the upcoming buyers as well. We are glad that the service we provided was up to your expectations.
Hope you will continue your shopping experience with us.
Finest Regards,
Edward M
ToolOrbit Customer Care
Never received my order and no response…
Never received my order and no response from customer service.
12 marca 2025
Odpowiedź od ToolOrbit
Dear Brooke,
We apologize for the inconvenience caused due to this. Please acknowledge and respond to our latest email sent to you.
Warm Regards,
Edward M
Waited more than a week to tell me…
Waited more than a week to tell me something was discontinued. Take it off your website please instead making people wait weeks to find out you don’t have it.
27 marca 2025
Odpowiedź od ToolOrbit
Dear Matt,
We're truly sorry for the disturbance caused by the delay in notifying you about the discontinued item. We completely understand how frustrating that must have been.
Please rest assured that the issue has since been resolved—this product has been removed from our website to prevent future confusion. Additionally, your refund was processed promptly upon confirmation, and you should have already received it.
If you have further concerns or questions, feel free to reach out, and we will ensure a swift response.
Best Regards,
Edward M
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.