Excellent customer service. Allowed me to add another item to my order several hours after I had placed it, thus saving on postage. Items arrived early the next day. The tool itself (Batavia Maxxpack... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good comms, fast delivery, friendly staff. The packaging was sufficient but was clearly a very old and worn box, probably old stock or display model. But the mower was prestine condition and full wa... Zobacz więcej
The product was in stock and I have looked for a while elsewhere with no joy. The price was good and the journey from sale to delivery was top class. I would like to add , that the way you acknowledge... Zobacz więcej
I hadn't used Toolchimp before although I purchase quite a lot of power tools. There was a bit of a delay with the supplier of the product that I had ordered but the sales advisor (Dave) kept me f... Zobacz więcej
Informacje dotyczące firmy
- Sklep narzędziowy
- Sklep dla majsterkowiczów
- Dostawca budynków ogrodowych
- Sklep z artykułami domowymi
- Dostawca narzędzi pneumatycznych
Napisane przez firmę
ToolChimp boasts over 25,000 product lines from respected manufacturers across the world delivered to your door. We have a UK Based Office & Call Centre. Our office is open from 9am till 5:30pm Monday through to Friday. We are UK based and will help with any issues or questions you may have. Our friendly staff on the customer service team are able to assist with any problems or questions you have either on the phone or via our live chat which is active between working hours. There are real people behind the chat who are ready to deal with any issues immediately as they would normally over the phone.
Dane kontaktowe
Unit 21, Earls Colne Business Park, CO6 2NS, Earls Colne, Colchester, Essex, Zjednoczone Królestwo
- 01376 346 197
- info@toolchimp.co.uk
- www.toolchimp.co.uk
4,0
Dobra
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 65% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Avoid at all costs
Terrible service! Avoid at all costs! I purchased an item in December and I allowed a little time due to the festive season. However a week into January I started to ask for details and updates on when I'm likely to receive the item. I was told it would be with me by the 5th or 6th of January. I didn't arrive so I contacted again to be told that the item was waiting to be restocked and wouldn't arrive until February. No offers of compensation for the trouble they're poor service and poor communication has caused just a generic apology.
Update (Feb 16th): As you can see from the response below a manager did get it touch to offer their apologies and to offer some sort of compensation. I had to chase them for an answer as to what sort of compensation but all they offered as 15% off my next order over £50 which needless to say I won't be using as I very much doubt I'll put myself through dealing with this shoddily ran organisation again.
It's now mid February and I'm STILL waiting on an order I made in December.
I'll update again to let you know how this plays out l. Most companies think they can get away with less than the bear minimum of an apology to avoid bad reviews so they can look as though they have taken action on the matter and leave a reply. They do this as it helps restore trust with whom ever is reading the trust pilot reviews sees on the negative comments that the company tried to resolve the matter.
Hence the update: I just wanted to let you all know this has still not been resolved. There is no attempt at contacting me about the missing order. I am the one still doing all the chasing.
I wouldn't go anywhere near this company again and I'd advise anyone reading to do the same. I was hoping I could have edited and updated this review demonstrating that they took action and offered a decent compensation for all the trouble. If they'd have done this I'd have left a more positive review.
As it stands, my summery, if you're thinking of purchasing from toolchimp, is to not bother & take your business somewhere else.
15 stycznia 2026
Opinia niezależna
Odpowiedź od ToolChimp
Thank you for your review. We are very sorry for the frustration caused by the delay and the lack of clear communication regarding your order.
The item was unfortunately placed on manufacturer back order, which led to the revised delivery date. While this was outside of our direct control, we fully acknowledge that our communication should have been better.
A manager has now been in touch directly to apologise and discuss how we can resolve this matter. We appreciate your feedback and are using it to improve our service going forward.
Placed an order on 31st December
Placed an order on 31st December, still hasn't arrived even though they promise next day delivery, tried to contact them but no response, did an online chat, first guy just ended the chat for no reason, then tried again and got Jason, who promised my order would be delivered by mid end of the week and that DX would message me to say when it was out for delivery.... Well it's THURSDAY 15th January and STILL nothing from Toolchimp or DX regarding delivery. They take your money quick enough and then don't care if you receive your items. I have e tried contacting Toolchimp again, but yet again NO RESPONSE!!! I think the best course of action is to seek legal advice to try to reclaim the monies they have taken! And I will also be contacting Trading Standards as this is not on at all.
Do not buy from these cowboys!!!
31 grudnia 2025
Opinia niezależna
Odpowiedź od ToolChimp
Thank you for your feedback. We’re pleased to hear you found our service fast and efficient.
We appreciate you taking the time to leave a review and look forward to assisting you again in the future.
Odpowiedź od ToolChimp
Thank you for your kind feedback. We’re delighted to hear that you were happy with the quick delivery and our professional service.
We really appreciate your support and look forward to assisting you again in the future.
Odpowiedź od ToolChimp
Thank you for your great feedback. We’re delighted to hear you were happy with the price, quick delivery, and overall service.
We really appreciate your support and look forward to assisting you again in the future.
Took a little time to arrive but over…
Took a little time to arrive but over all good to deal with and competitive prices
30 grudnia 2025
Odpowiedź od ToolChimp
Thank you for your feedback. We appreciate your patience and are pleased to hear that you found us good to deal with and competitively priced.
Your comments are valued, and we look forward to assisting you again in the future.
Kind regards,
Odpowiedź od ToolChimp
Thank you for your feedback. We’re pleased to hear you were happy with our pricing, delivery, and packaging.
We really appreciate your support and look forward to serving you again in the future.
Odpowiedź od ToolChimp
Thank you for your kind feedback. We’re delighted to hear you were happy with the price and delivery service.
We really appreciate you taking the time to leave a review and look forward to assisting you again in the future.
I was a bit sceptical at first as this…
I was a bit sceptical at first as this could’ve been a con company having not seen them before. Saying that now. I ordered a twin pack dewalt to replace my stolen kit. I had to chase a couple of time about my order but it turned up and is great. I would recommend and will use this company again.
3 stycznia 2026
Odpowiedź od ToolChimp
Thank you for taking the time to share your feedback. We’re pleased to hear that your order arrived and that you’re happy with your DeWalt twin pack.
We appreciate your honesty and understand the initial hesitation when ordering from a new company. Thank you also for your patience while we resolved your order. Your recommendation means a great deal to us, and we look forward to supporting you again in the future.
What can I say absolutely one the worst…
What can I say absolutely one the worst companies I have dealt with in the last 35 years. Ordered axe so some incompetent brainless individual that clearly lacks any common sense sent it out in a bag, really you ask, and obviously the sheath got damaged, not too mention it was covered in rust. Then they wouldn’t refund the initial postage when I returned the item even though the said they would. Customer service really poor. Just buy elsewhere it’s not worth the effort.
15 grudnia 2025
Opinia niezależna
Odpowiedź od ToolChimp
Thank you for taking the time to leave your review. We are genuinely sorry to read about your experience and the condition in which your order arrived.
This is clearly not the standard we expect when packaging or dispatching items, and we apologise for both the damage to the sheath and the condition of the product on arrival. We also regret any confusion or frustration caused regarding the return postage refund, and we understand why this has left you dissatisfied.
Your feedback has been shared internally so we can review our packaging procedures and customer service handling to ensure this does not happen again. We appreciate you bringing this to our attention and are sorry that we did not meet your expectations on this occasion.
DeWalt 4ah battery X2
DeWalt 4ah battery X2 . Excellent service quick dispatch and quick delivery and all packaged neatly .I highly recommend .and would without a doubt use them again 5⭐ toolchimp .
2 stycznia 2026
Odpowiedź od ToolChimp
Thank you for your fantastic feedback and 5⭐ review. We’re delighted to hear you were happy with the service, delivery speed, and packaging of your DeWalt 4Ah batteries.
We really appreciate your recommendation and look forward to welcoming you back again soon.
Didn't receive full order!!
We ordered 10 Faithfull Wire Wheel 150mm x 23 x 32mm but when the box arrived fully in tact, it only had 7 inside. When we queried this, a short video was sent of a man supposedly packaging our order. We are absolutely adamant that there were only 7 items in this box. AVOID TOOLCHIMP!!!!
24 listopada 2025
Opinia niezależna
Odpowiedź od ToolChimp
Thank you for your feedback.
We are sorry to hear of your dissatisfaction. As you advised that the packaging was fully intact when it was received, we reviewed the order thoroughly. The video shared with you was provided to show that the order was packed with the full quantity and dispatched from our warehouse in a sealed condition.
This footage is recorded at the point of packing specifically to help verify orders where a discrepancy is reported. Based on our checks, we have no evidence of a shortage at dispatch.
We understand this is frustrating and appreciate you taking the time to raise your concerns. Should you wish to discuss this further, we remain open to continuing the conversation directly.
Odpowiedź od ToolChimp
Thank you for your feedback. We appreciate you taking the time to let us know.
Happy
Even though purchased during the holiday period . Goods turned up on time well packed . Do very happy . Will use company again .
31 grudnia 2025
Odpowiedź od ToolChimp
Thank you for your kind feedback. We’re pleased to hear that your order arrived on time and was well packed, especially during the holiday period. We really appreciate your support and look forward to being of service again in the future.
Odpowiedź od ToolChimp
Thank you for your feedback. We’re pleased to hear you were happy with the service and we appreciate you taking the time to leave a review.
Sold products they didn't even have…
Sold products they didn't even have stock of, requested a refund and still waiting after multiple promises it was going to be sent. Scam company.
5 stycznia 2026
Opinia niezależna
Odpowiedź od ToolChimp
Thank you for your feedback.
We’re sorry to hear about your experience. Stock levels can change very quickly, particularly during busy periods, and we do our best to keep availability as accurate as possible. We apologise for the frustration this has caused.
We believe the refund has now been actioned, and if it has not yet appeared, it may still be pending with your payment provider. Should you need any further clarification, we would encourage you to contact us directly so we can confirm this for you.
Awful customer service and faulty…
Awful customer service and faulty product. Had to keep chasing for a refund which they said they would sort first time around
15 września 2025
Odpowiedź od ToolChimp
We’re sorry to hear that you were unhappy with your experience. Our records show that our customer service team assisted with an issue relating to your order from September and that this matter was subsequently resolved.
We always aim to handle any product or refund queries as efficiently as possible, and we regret if the process felt prolonged or required further follow-up. Your comments have been noted and will be used to help us improve our service going forward.
Have not got my goods yet
24 grudnia 2025
Odpowiedź od ToolChimp
We can see that your order is currently out for delivery with the courier and is due to be delivered today. You should receive it shortly.
If you have any issues once the delivery has been completed, please do not hesitate to contact us and we will be happy to assist.
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