Excellent customer service. Allowed me to add another item to my order several hours after I had placed it, thus saving on postage. Items arrived early the next day. The tool itself (Batavia Maxxpack... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Order number 21000072318 Several delays in shipping Tool Chimp Customer services misled me and lied about delivery time frame. Goods out of stock goods not picked up by courier etc etc Goods now... Zobacz więcej
Good comms, fast delivery, friendly staff. The packaging was sufficient but was clearly a very old and worn box, probably old stock or display model. But the mower was prestine condition and full wa... Zobacz więcej
I hadn't used Toolchimp before although I purchase quite a lot of power tools. There was a bit of a delay with the supplier of the product that I had ordered but the sales advisor (Dave) kept me f... Zobacz więcej
Informacje dotyczące firmy
- Sklep narzędziowy
- Sklep dla majsterkowiczów
- Dostawca budynków ogrodowych
- Sklep z artykułami domowymi
- Dostawca narzędzi pneumatycznych
Napisane przez firmę
ToolChimp boasts over 25,000 product lines from respected manufacturers across the world delivered to your door. We have a UK Based Office & Call Centre. Our office is open from 9am till 5:30pm Monday through to Friday. We are UK based and will help with any issues or questions you may have. Our friendly staff on the customer service team are able to assist with any problems or questions you have either on the phone or via our live chat which is active between working hours. There are real people behind the chat who are ready to deal with any issues immediately as they would normally over the phone.
Dane kontaktowe
Unit 21, Earls Colne Business Park, CO6 2NS, Earls Colne, Colchester, Essex, Zjednoczone Królestwo
- 01376 346 197
- info@toolchimp.co.uk
- www.toolchimp.co.uk
4,0
Dobra
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 65% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Awful customer service and faulty…
Awful customer service and faulty product. Had to keep chasing for a refund which they said they would sort first time around
15 września 2025
Odpowiedź od ToolChimp
We’re sorry to hear that you were unhappy with your experience. Our records show that our customer service team assisted with an issue relating to your order from September and that this matter was subsequently resolved.
We always aim to handle any product or refund queries as efficiently as possible, and we regret if the process felt prolonged or required further follow-up. Your comments have been noted and will be used to help us improve our service going forward.
Have not got my goods yet
24 grudnia 2025
Odpowiedź od ToolChimp
We can see that your order is currently out for delivery with the courier and is due to be delivered today. You should receive it shortly.
If you have any issues once the delivery has been completed, please do not hesitate to contact us and we will be happy to assist.
I have already sent a detailed…
I have already sent a detailed explanation of what went wrong and it was the delivery service who had me stay in waiting for them and then lied abut the fact that they had called and nobody was here, absolutely disgraceful and dishonest. Toolchimp employ these rascals indirectly....look elsewhere as people who lie over a small thing like this can never be trusted. You have lost a customer.
29 grudnia 2025
Odpowiedź od ToolChimp
Thank you for taking the time to share your experience.
We are very sorry to hear about the issues you encountered with the delivery service and fully understand how frustrating that must have been. The situation you’ve described falls well below the level of service we expect on behalf of our customers.
As a result of feedback such as yours, we have since reviewed our courier arrangements and have now changed couriers to help improve reliability and provide a better overall customer experience going forward.
We regret that this experience has led to the loss of your custom, but we do appreciate you bringing this to our attention and helping us identify areas where we needed to improve.
All Good Thanks
22 grudnia 2025
Odpowiedź od ToolChimp
Thank you for your feedback. We’re pleased to hear everything was good and appreciate you taking the time to leave a review.
My order was dispatched swiftly and…
My order was dispatched swiftly and arrived safely.
27 grudnia 2025
Odpowiedź od ToolChimp
Thank you for taking the time to leave a review. We’re glad to hear your order was dispatched quickly and arrived safely.
Great price
Great price, great communication, great product. Will definitely use you guys again.
21 grudnia 2025
Odpowiedź od ToolChimp
Thank you for your kind feedback. We’re delighted to hear you were happy with the price, communication, and product. We look forward to serving you again.
Great value for money
Great value for money and delivered right in time for it's first use.
26 grudnia 2025
Odpowiedź od ToolChimp
Thank you for your review. We’re pleased to hear the product offered great value for money and arrived in time for its first use.
Always great products at sensible…
Always great products at sensible prices with first class service
26 grudnia 2025
Odpowiedź od ToolChimp
Thank you for your kind feedback. We’re pleased to hear you’re consistently happy with our products, pricing, and service.
Great Service
After reading many poor reviews,i placed an order regardless, delivery tracking number and tracking info from tool chimp was great right up to dpd delivered to my door next day as promised,i cant fault toolchimp at all
23 grudnia 2025
Odpowiedź od ToolChimp
Thank you for taking the time to leave this review. We really appreciate you giving us the opportunity to earn your trust despite the mixed feedback you had seen previously.
We’re pleased to hear that the ordering process, tracking information, and next-day delivery all met your expectations, and that everything arrived as promised. Your feedback means a great deal to our team, as we work hard to provide a reliable and transparent service.
Thank you again for your support, and we hope to assist you again in the future.
Odpowiedź od ToolChimp
Thank you for your kind feedback! We’re pleased to hear you were happy with both our pricing and service. We really appreciate your support
Odpowiedź od ToolChimp
Thank you for your feedback. We’re pleased to hear you were happy with the quality and price, and we appreciate you taking the time to leave a review.
Odpowiedź od ToolChimp
Thank you for your feedback. We’re pleased to hear you were happy with our service and appreciate you sharing your thoughts.
Good service came on time will use again good price
I look for good price and yours seem better than others
20 grudnia 2025
Odpowiedź od ToolChimp
Thank you for your review. We’re pleased to hear you found our prices competitive and appreciate you taking the time to share your feedback.
Odpowiedź od ToolChimp
Thank you for your review. We’re pleased to hear you found our service reliable and that your delivery was quick. We appreciate you taking the time to share your feedback.
Recommend!
Great price, quick delivery and good quality tools! I've bought a few things from here recently. Well packaged too.
14 grudnia 2025
Odpowiedź od ToolChimp
Thank you for taking the time to leave such a detailed review. We’re thrilled that you’re pleased with our prices, delivery, quality, and packaging, and we appreciate your repeat business.
Odpowiedź od ToolChimp
Thank you for your review! We're thrilled to hear your order arrived so quickly. We appreciate your support and look forward to serving you again!
Great price and great service
Great price and great service, really good company to buy from
19 grudnia 2025
Odpowiedź od ToolChimp
Thank you for your feedback! We're glad you were happy with our pricing and service. We truly appreciate your business.
Had no problems with my order
Had no problems with my order, but delivery and added cost pushed the price up a bit but quality item so happy to pay abit more. Good delivery time considering Christmas week
23 grudnia 2025
Opinia niezależna
Odpowiedź od ToolChimp
Thank you for taking the time to leave a review.
We’re really pleased to hear you were happy with the quality of the item and that delivery met your expectations, especially during the busy Christmas period. We appreciate your understanding regarding delivery costs and are glad you felt the product was worth it.
Thank you again for your feedback and for choosing to shop with us, we hope to see you again soon 😊
Odpowiedź od ToolChimp
Thank you for taking the time to leave a review. We’re pleased to hear you found the product easy to locate and that ordering and delivery went smoothly. We appreciate your business and hope to assist you again in the future.
Odpowiedź od ToolChimp
Thank you for the 5-star review. We’re glad to hear you were happy with the price and service, and we hope you’re enjoying your Marples chisels. We appreciate your support and look forward to serving you again.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.