TNT Express Recenzje 

Do TNT delivery not realize that people have to work? Or, us it that they can't afford GPS trackers and mobile phones for their delivery drivers? Delivery of a couch and the only time frame they can give me is "some time between 9am & 5pm". Totally unacceptable for a large, supposedly professional, courier service in 2026. Even Dominos can tell me when my pizza is 5 minutes away.

Woeful...they SOUND ultra professional on the phone but are hopeless.

I am a retailer and my supplier organised a delivery (next day delivery and paid a premium for the service for 2 cartons to be delivered Syd-Melb).

The delivery left Wednesday May 27.
Arrived Tullamarine Thursday May 28...one box missing
"Attempted delivery" Friday May 29.....we were there waiting for the delivery , and no one knocked on the door...first floor simple knock on the door.

Received an email saying attempted delivery, please call to re-arrange a suitable time.

Was exasperated as it was an important delivery and we were WAITING and expecting...no tracking text messages, nothing.
Called back after waiting in the queue ( no doubt other disgruntled customers).....the lady on the phone said he would have left a card in the letterbox sow went to check while she was on the phone, and of course NO CARD left!
This happens with some drivers where if they can't find a convenient car park right outside, they move on and say 'attempted delivery'.
Was then promised we would have it Monday by the female assistant who was most courteous to be fair, I insisted to have it delivered am as we need to get the stuff out to a customer who has paid and is going overseas shortly.
So we were there from 8am (normally get in at 9)....no delivery, not text message,nothing.
Made another call and the male assistant apologised , said he'd create a case enquiry for me and call me back asap....nothing ....no updates in the tracking....it's 3.36pm right now and tracking hasn't changed since 10.06am this morning .
EXPRESS service ??? Could have used pushbike and gotten here quicker .
DO NOT USE THIS COMPANY...No accountability, NO folow up, and have most likely lost me a $500 sale as well as reputational damage.

We used TNT through Transdirect and they are both as BAD as each other. DON’T use either.

Deux livraisons consécutives manquées. Deux fois la même raison invoquée : adresse non trouvée. Et à aucun moment un appel, un message, la moindre tentative de nous joindre — pourtant notre numéro est dans le dossier.
Ce qui est amusant, c'est que nous recevons des centaines de colis par an. DHL trouve notre adresse. UPS la trouve. Chronopost aussi. TNT, elle, ne la trouve pas. Deux fois de suite. On commence à se demander si nos coordonnées existent dans un univers parallèle auquel TNT n'a pas accès.
Au vu du niveau d'incompétence, on est en droit de se poser la question : le livreur cherche-t-il vraiment ? Ou l'adresse est-elle déclarée introuvable depuis le confort de la camionnette ?
À éviter si vous souhaitez que vos colis arrivent à destination.

I didn't think TNT could get any worse but since they teemed up with Fedex I have been proven wrong. I was expecting a delivery today and got a text at 11.30am that an attempt had been made to deliver my parcel at 11.25am. At this time I was sitting in my house enjoying a cup of coffee. There was no knock or noise or even a reaction from my dog who was also inside so it was obvious that no one had come to the door. I contacted TNT and they told me the driver had stated not at home and had left a card under the seat on the deck. There was no such card there and in was in fact stuck in the gate about 80 metres from the house. So driver has told a pack of lies and has not even entered the gate.

UPDATE: The person I spoke at TNT assured me the parcel would be delivered the next day however this did not happen and I am still awaiting my delivery. Seems it is not only the delivery people who handle the truth carelessly. Will see what happens this week.

Won’t call before delivery, ‘sends updates when on way’ dosnt send updates. Just go in circles and circles following up myself.

Colis non livré il disent qu'il m'ont appelé alors que c'est faux il on renvoyé mon colis a l'expéditeur le jour même où il était sensé me livrer. Service de livraison incompétente je ne recommande pas du tout cette société de livraison !!!!!!!

They tried to deliver to my home address at 10am when I am at work. I rescheduled the delivery for my work address for the following day and it's apparently going to arrive after 6pm when I will have left?! Absolutely hopeless expecting us to be available at a location outside of business hours for their delivery to arrive!

If I could give TNT Couriers zero stars, I would.

I’ve been trying since January to resolve an unauthorised $240 charge from December 2025. We never made a booking, yet after multiple follow-ups, providing bank evidence, and repeating our details, TNT/FedEx still refuses to properly investigate.

They keep asking for a consignment or invoice number that doesn’t exist—because the transaction itself is unauthorised. This is a basic dispute, and their inability to handle it is staggering.

No accountability. No meaningful investigation. Just endless copy-paste responses.

To make matters worse, when we actually DID book a TNT Easy Send delivery, they charged our credit card three times for the same shipment.

At this point, it feels less like incompetence and more like a system that takes your money and makes it unnecessarily difficult to get it back.

Absolutely unacceptable.

Absolutely dreadful service not worth dealing with if any company says there use TNT then don’t use them

Shocking how bad a company can be.
Worse delivery company I have ever used

Ne font pas leur travail !!! J’ai opté pour une livraison express à domicile le livreur ne m’a pas appelé alors que j’étais présente !! Il l’a mit directement dans un point relais qui me prend 30 min allez-retour alors qu’il y en avait beaucoup plus près. Ce sont des incapables plus jamais je passe par eux

Poor customer service
I (not by choice) used TNT to send my AirPods to Apple to get fixed. They arrived fine, and sent off fine. However have been at a handover point for 10 days. I contacted Apple thinking they could provide an answer. They said they haven't received it, and it is likely still with the courier and I should contact them. So I called TNT and the guy originally told me "I don't understand what your saying" and then I re-explained and told me I need to contact Apple for them to "raise a case", didn't even ask me for the shipping no. or anything just told me it wasn't their problem. I told the guy that it is clearly an error on your end because it clearly states it hasn't been delivered? The guy was rude, and really useless, didn't even bother explaining anything.

Like many here this company doesn’t deserve even one star. My experience is exactly the same as several others here: spend the entire day at home waiting for the delivery but only to get a text saying “we missed you” and asking me to pick it up at a collection point. There was no evidence of an attempt to deliver.

It is clear that this company allows its delivery people to skip deliveries possibly to save time. And then they lie about them. I wonder how to keep companies like this accountable? They should not allowed to be in business!

02/03/26 : 1 ÉTOILE – pas pour la société TNT, mais pour le chauffeur qui a mal fait son travail.
Et merci, monsieur.

Gayatri Karade | Chargé de Relation Clients

Αν μπορούσα θα έβαζα 0 αστέρια. Απαράδεκτη και αντιεπαγγελματική μεταφορική που ξέρουν μόνο να παίρνουν τα λεφτά σου.
Ένα δέμα με φαγητά έφτασε σε μένα σε κατάσταση διάλυσης με τα πάντα να έχουν χυθεί και το κουτί να είναι για τα σκουπίδια. Πρόκειται για μία μεταφορά από Γιάννενα - Θεσσαλονίκη δηλαδή ένα ταξίδι 3 ωρών. Σκεφτείτε πόσο μπορεί να τα κακομεταχειρίζονται και τι μπορεί να γίνει σε μεγαλύτερες αποστάσεις. Προφανώς αν κάνεις κάποιο παράπονο κάνουν σαν να μην σε ακούνε ενώ κανείς δεν παίρνει την ευθύνη. Φυσικά το κουτί πρέπει να το αναποδογύρισαν ή κυριολεκτικά να το πέραξαν μέσα σε κάποιο φορτηγό παρόλο που έφερε σήμανση του περιεχομένου του και είχε ζητηθεί να δοθεί προσοχή στη μεταφορά του επί πληρωμή φυσικά.

ΑΠΛΑ ΜΗΝ ΤΗΝ ΕΠΙΛΕΞΕΤΕ

Αν δεν μπορούνε να κάνλουν την δουλειά τους αυτή που δεν απαιτεί κάποιο ιδιαίτερο μυαλό φανταστείτε πόση ανικανότητα υπάρχει.

Awful service. My item was supposed to be delivered on Friday, 6th February, but it never arrived. When I checked the tracking, it said “due to time constraints” it couldn’t be delivered and was rescheduled for Monday, 9th February. That delivery also failed for the exact same reason. The TNT depot is only 26.5 km from the delivery address, so this excuse makes no sense. Throughout this entire period, I received no text, no email, and no update of any kind. Truly pathetic service. I don’t understand why organisations or sellers continue to use delivery companies like this—these useless services damage the reputation of the businesses that rely on them.

I am beyond livid with this Fedex/TNT international service and since their Trustpilot rating is already as low as it can be.. there is almost no point in this review, but here goes.
Waited at home (specifically took a day off) to review an important package. Not delivered and no attempt to deliver (I have cameras at the front), yet I get a msg saying attempted delivery failed.

I reschedule the delivery and guess what? I take another day off and have the exact same issue. I call to complain and told that the GPS tracked the driver in the area so it's going to be brought to the depot for me to collect.

My cameras dont lie, no attempted delivery was ever made. Extremely frustrating experience from a company that gives no care about customers (Happy to lie and cheat). DHL is by far a superior service and will be using them for everything going forward (Same pricing)

Livreurs menteur, incompétent et non professionnel !
Indiquent une livraison alors que personne n'est passé chez moi ni même s'est donné la peine de téléphoner !!!
Ensuite le service client m'indique que le colis à été livré dans un point relais, alors que je suis en situation d'handicap et que je me depal avec difficulté, c'est pourquoi je demande à me faire livrer chez moi (livrai de matériel médical). Je te trouve quelqu'un qui se déplace à ma place au point relais et là, aucun colis de reçu, pire encore, le point relais indiqué de travail pas avec cette société !!!
Inadmissible !!!!

Le livreur n'a pas sonné , alors que nous étions 2 personnes à la maison.
Il a laissé les fleurs devant la grille du jardin. En plus il faisait - 5 ° ce matin. Les roses ont moyennement apprécié