First of all, I have had Timbuk2 products for years. Very practical, functional and “tough”. I purchased a “backpack OS” for mainly my laptop “storage/transport”. Recently, I noticed that th... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This review is for a recent purchase. I'm leabving it here because the review link in the email did not work: For a while I had been looking for the perfect backpack. I believe I have found it in the... Zobacz więcej
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Well designed and easy to navigate web shopping experience. I needed a moderately sized over the shoulder and the medium flight messenger bag suited. Great value at a fair price. I've bought and used... Zobacz więcej
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Timbuk2 re-lined the waterproof membrane and repaired a clip on my messenger bag. For $25 it was well spent to help the bag to last for years (again). However, the carabiner was not repaired despite m... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Dane kontaktowe
San Francisco, Stany Zjednoczone
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Dobra
299 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
What an amazing company!
What an amazing company!! I've had a Timbuk2 messenger bag for almost 20 years and absolutely loved it to death - almost literally. Rather than put it in a landfill, I asked if it could be repaired. The exterior was in almost perfect shape still (a huge testament to the durability of the brand) but the lining had gotten brittle over time and was coming apart. I sent it in and for a very small fee they completely redid the lining and sent it back. It's like a new bag!! I can't recommend these bags enough. Tough as nails and amazing company values.
1 lipca 2026
Odpowiedź od Timbuk2
Thank you so much for your kind words! We're thrilled our repair team was able to give your messenger bag a second life. Thank you for supporting our mission to keep great gear in use, and here's to many more years of adventures together!
I’ve had my bag for 15 years and used…
I’ve had my bag for 15 years and used it almost daily. The straps finally started giving away and I shipped it back and they repaired it for free. You get what you pay for!
2 lipca 2026
Odpowiedź od Timbuk2
Thanks for being part of the Timbuk2 family for 15 years! We're so glad we could get your bag repaired and back to you. Here's to many more years of adventures!
I bought a Timbuk2 laptop backpack 12+…
I bought a Timbuk2 laptop backpack 12+ years ago and the zipper eventually failed. I contacted Timbuk2 and they accepted it for warranty repair. They had it repaired so well I can't tell the zipper was replaced. It was back in my hands in no time!
30 czerwca 2026
Odpowiedź od Timbuk2
Thanks for sharing! We're so glad we could get your backpack back in action. Here's to many more years of adventures with it!
Customer service is always better when…
Customer service is always better when it’s humans , thank you!
1 lipca 2026
Odpowiedź od Timbuk2
Thank you for your feedback! We appreciate you taking the time to share your thoughts. We're glad you had a positive experience. Thank you for choosing Timbuk2!
Impractical repair process because of US tariffs
Because of US tariffs, it is currenly difficult for people living in Canada to send out items to be repaired down in the U.S. as per current Timbuk2 process.
The company should seriously examine the possibililty of out sourcing repairs in Canada for Canadian clients.
30 czerwca 2026
Odpowiedź od Timbuk2
Thank you for taking the time to share your feedback. We understand your concerns about the challenges Canadian customers may face when sending items to the U.S. for repair, particularly with the current tariff situation. We appreciate your suggestion regarding repair options in Canada and will be sure to share it with our team as we continue to evaluate ways to improve the repair experience for all our customers.
The service I received at the Toronto…
The service I received at the Toronto store was professional and respectful. I am a 70 year old man and being ignored or treated with impatience is not uncommon for me. The young woman who helped me manage this situation was remarkable.
5 czerwca 2026
Odpowiedź od Timbuk2
Thank you so much for sharing this. We're thrilled to hear you had such a positive experience at our Toronto store. We'll be sure to pass your kind words along to the team—it's wonderful to know our staff made you feel welcomed, respected, and well taken care of. We truly appreciate your support!
It’s nice to be able to customize my…
It’s nice to be able to customize my bag with colors and options. I had one of these bags about 20 years ago and I missed having a messenger bag.
26 czerwca 2026
Odpowiedź od Timbuk2
Thanks for coming back to Timbuk2 after all these years! We're so glad you're enjoying the customization options and hope your new messenger bag serves you well for many years to come.
They’re honest about how slow they are
They’re honest, they said on their website it could take 5 days to make a shipping label, and it did in fact take 5 days to make a shipping label. For FedEx. Whose job it is to make shipping labels.
Still haven’t dropped my package off at a pickup location though.
27 czerwca 2026
Odpowiedź od Timbuk2
Thanks for your feedback. We know waiting isn't ideal, and we appreciate your patience. Our processing time is noted on our website so we can set clear expectations, but we understand that doesn't make the wait any less frustrating. We hope your order arrives soon and that it's worth the wait.
I've been a Timbuctoo customer for 20+…
I've been a Timbuctoo customer for 20+ years. The product speaks for itself. Customer service is always top-notch. I love that's an American base company and I'm always promoting it amongst my friends. Thank you for being there and thank you for your service. You guys are top-notch.
27 czerwca 2026
Odpowiedź od Timbuk2
Thank you for your incredible support over the past 20+ years! We're grateful for your loyalty and kind words. It means so much to have you recommending us to your friends. Thanks for being part of the Timbuk2 family!
Please move the grab handle
Love the look of their messenger bags.
Love the fabric choices and colors for the custom option. I have bought 2 custom ones...
But the grab handle sits so low on the back of the bag that if you have a laptop in it, it carries by the handle like a cake carrier (Flat instead of vertical). They are sooo close to amazing. Please test and consider lifting the grab handle up a bit. Thank you
26 czerwca 2026
Odpowiedź od Timbuk2
Thanks for your thoughtful feedback and for customizing not just one, but two of our messenger bags! We're glad to hear you love the look, fabrics, and color options. Feedback like yours is incredibly valuable, and we appreciate you taking the time to share your experience.
Timbuk2 worked very nicely…took it from…
Timbuk2 worked very nicely…took it from SoCal to Minnesota to Austin then back home…all packing held nicely and worked very well!
28 maja 2026
Odpowiedź od Timbuk2
Thanks for sharing your experience! We're happy to hear your bag performed well through every leg of your trip. Here's to many more adventures!
Very streamlined and simple bag repair…
Very streamlined and simple bag repair experience with Timbuk2. This started with a very helpful call with a customer care agent and then with a simple form completed online in about 4 minutes. Staff at your Toronto store were very helpful and friendly with the drop off for shipping. Timbuk2 then kept me informed every step of the way with email updates on the repair process and finally return shipping. This is why Timbuk2 makes the best bags on the planet and why I will continue to be a loyal customer into the future.
25 czerwca 2026
Odpowiedź od Timbuk2
We're thrilled to hear your repair experience was smooth from start to finish and that our Customer Experience team and Toronto store were able to help along the way. Your loyalty means the world to us, and we're honored to keep your Timbuk2 gear going strong for years to come. Thanks for being part of the Timbuk2 family!
Speedy service
I sent a bag in for repair. When it was received I was told 6 to 10 weeks for the repair. It has been less than two weeks and the bag is on it way back to me. I love this bag, I am a teacher and I use it everyday. So nice to see a company that stands by their product and treats their customers so well.
23 czerwca 2026
Odpowiedź od Timbuk2
Thank you for your wonderful review! We're so happy we could get your bag back to you ahead of schedule. It means a lot to know it's a part of your everyday life, and we're grateful for your support. Wishing you many more years of adventures with your Timbuk2 bag!
Great value at a fair price.
Well designed and easy to navigate web shopping experience. I needed a moderately sized over the shoulder and the medium flight messenger bag suited. Great value at a fair price. I've bought and used Timbuk2 bags and luggage for fifteen years plus. Thoughtfully designed, functional and rugged. I've never regretted my purchases. A+
20 czerwca 2026
Odpowiedź od Timbuk2
Thank you for your loyalty and support over the years! We're delighted that the Flight Messenger was the right fit and we look forward to being part of your adventures for many years to come!
As always Timbuktu is consumer friendly…
As always Timbuktu is consumer friendly and focused. Providing great products and solutions.
23 czerwca 2026
Odpowiedź od Timbuk2
Thank you for the great feedback! We're glad to hear you continue to have positive experiences with us. We appreciate your support and look forward to serving you again.
Excellent Service!
The life time warranty is very nice. Service team respond quickly and repair it pretty fast!
23 czerwca 2026
Odpowiedź od Timbuk2
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our lifetime warranty process. Providing quick, helpful service and getting your bag back to you as soon as possible is always our goal. We truly appreciate your support and thank you for choosing Timbuk2!
Odpowiedź od Timbuk2
Thank you for your feedback. We understand the wait can be frustrating. Our order processing time is typically 2–5 business days before shipment, and delays can occasionally extend processing times during high-volume periods. We apologize for the longer-than-expected wait and appreciate your patience while your order moves through the fulfillment process.
Odpowiedź od Timbuk2
Thank you for the review! We're so glad you love the bags and the ability to customize them. Creating something that's uniquely yours is one of our favorite parts of what we do. Thanks for your support and for being part of our community!
Such responsive and helpful interaction…
Such responsive and helpful interaction with the support group. I'm very impressed.
18 czerwca 2026
Odpowiedź od Timbuk2
We appreciate the feedback! It’s great to hear our support team made a strong impression. Thanks for trusting us and for sharing your experience!
Odpowiedź od Timbuk2
We're glad to hear the warranty process was simple and straightforward. We stand behind our products and strive to make getting support as easy as possible when it's needed. We appreciate your support and hope your bag continues to serve you well for years to come!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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