A very helpful company with a competative quote. They were quick to deal with the order and survey. Customer Service kept us notified of all steps. We were pleased with the installation and our do... Zobacz więcej
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The door we ordered looks great, is secure and arrived on time. We received excellent customer service - I kept tweaking aspects of my dream door and they would make the change then send me the image... Zobacz więcej
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Great company. Installation was done by a third party (Martindales) which initially worried me, but they did a fantastic job. The door looks fantastic and represents good value. I upgraded the letterp... Zobacz więcej
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We recently purchased a composite door from Timber Composite Doors and had an excellent experience from start to finish. The entire process was smooth and professional, from the online ordering st... Zobacz więcej
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Informacje dotyczące firmy
O Timber Composite Doors
Napisane przez firmę
Timber Composite Doors offer the superior quality Solidor Timber Composite Door range that can be uniquely styled to your requirements.
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Dane kontaktowe
Teesview, Sabatier Close,, TS17 6EW, Stockton on Tees, Zjednoczone Królestwo
- 0800 069 9210
- enquiries@timbercompositedoors.com
- www.timbercompositedoors.com
4,7
Doskonała
2 tys. recenzji
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THE DOOR MECHANISM WENT BAD I HAD TO…
THE DOOR MECHANISM WENT BAD I HAD TO CALL OUT A LOCKSMITH TO TEMPORARILY FIX THE DOOR AND I HAVE NOT BEEN REFUNDED THE COST.
24 marca 2025
Odpowiedź od Timber Composite Doors
Hi Isaac,
I'm sorry to hear of the issues you have recently experienced, Please be assured that our priority is resolving your issue and ensuring you are satisfied.
Sadly, issues can occur from time to time. In your scenario, your locking mechanism has failed over the weekend when we are unfortunately closed.
Since you reported the issue to us on the 25th March, we have worked tirelessly to ensure a new locking mechanism is delivered today so it can be installed by our installers Martindales, tomorrow, so overall the turnaround to rectify the issue is 72 hours.
In regard to your locksmith invoice, we advise all customers that we are more than happy to cover locksmiths up to the value of £100, You can find this in our terms and conditions, which were agreed at the point of sale.
In your case, you have submitted 2 x invoices for over £500, which is significantly higher than what we agree to cover.
However, the invoices have been sent to the manufacturer's management team to ultimately make a decision on the further costs, we hope to have more information for you soon.
Once again, I am sorry for the issue you have encountered. If we can assist with anything else, please do get in touch.
Kind regards
Katie
Door was excellent
Door was excellent, your fitters were first class couldn’t do enough kept me well informed all the way through fitting
20 marca 2025
Odpowiedź od Timber Composite Doors
Hi Thomad,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are thrilled to hear you are happy with your new door and the service received from start to finish.
Kind Regards
Katie
Good quality product
Good quality product, efficient service, more competitive pricing than local firms and timings pretty good
4 marca 2025
Odpowiedź od Timber Composite Doors
Hi Matthew,
Thank you for taking the time to leave us a review and for choosing Timber Composite Doors.
We are delighted we could provide you with a great experience from start to finish, and we do hope you love your new door.
Best Wishes
Katie & The Timber Composite Door Team
From our initial enquiry with Nick…
From our initial enquiry with Nick Curwen and the team through to the survey and installation even answering some difficult and technical questions the experience has been fantastic and the French composite doors are superb. Very happy
24 lutego 2025
Opinia niezależna
Odpowiedź od Timber Composite Doors
Hi Craig,
Thank you for taking the time to leave us a review and for ordering with Timber Composite Doors.
We are delighted we could support you with your new door with the help of the brilliant Nick. I will be sure to pass your feedback on.
Should we be able to help you with anything else in the future, please do not hesitate to get in touch.
Kind Regards
Katie
Extra Cost due bad quality
The door cracked, the company sent door slabs to me.
I asked the company to install it as long as still under guarantee, but the company refused under excuse that the guarantee for supplying only.
I would ask the company, why i should pay, while the fault from your door quality?
4 marca 2025
Opinia niezależna
Odpowiedź od Timber Composite Doors
Hi Ali,
I'm sorry to hear you are not happy with the service we have provided recently.
Unfortunately, as your order was placed in 2019, the 5-year fitting guarantee has expired. As you still have a 10-year door guarantee active, we are more than happy to provide replacement parts should anything go wrong, but you are no longer covered for fitting.
I can see in your case a replacement slab will be required due to cracking, which has appeared as the door has got older.
I'm sorry you are not happy with this service. The team will be more than happy to arrange a quote for our installers to return and fit the new slab, or you are welcome to find your own installers.
Thanks again.
Katie
Simple effective website and value for money door.
Simple effective website and value for money door.
Delivered within two weeks and had a message the day before with an hour slot.
Would definitely use the company again if I was to order a door.
12 lutego 2025
Opinia niezależna
Odpowiedź od Timber Composite Doors
Hi Nigel,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are pleased to hear we could provide you with great service, great value and a user-friendly experience, which we truly do aim forwith all our customers.
Kind Regards
Katie
Very good service
Very good service, good price and very well fitted and on a excellent timely manner. Polite and friendly and also cleaned up after the work very efficient.
17 lutego 2025
Opinia niezależna
Odpowiedź od Timber Composite Doors
Hi Mr Carruthers,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are delighted our installers and their service shone through you!
Kind regards
Katie
Great experience
Great price, really easy ordering process, prompt updates and survey and the install was fab, definitely recommend.
25 lutego 2025
Odpowiedź od Timber Composite Doors
Hi Kathy,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We appreciate your recommendation and are delighted to have provided you with a great experience from start to finish.
Best Wishes
Katie
Good customer service
Good customer service over the phone, speedy delivery service and good quality door
24 lutego 2025
Odpowiedź od Timber Composite Doors
Good morning,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are delighted we could provide you with great service and a great quality door, which is always our goal for our customers.
If we can assist you with anything else, please do not hesitate to get in touch.
Kind Regards
Katie
Exceptional Door Quality & customer experience 👍
I was sceptical of ordering a door online and doing a d.i.y. Install…. But I can honestly say from my first phone call to designing the door using the easy online door configurator it was and absolute breeze.
The representative “Nick” was brilliant, taking me through all the options of my design and ensuring I fully understood each choice and its implications.
Delivery was on date & time and delivery driver insisted on placing the door inside my property to ensure no damage occurred.
Instructions are supplied on how to install and providing you take as much time as is needed to ensure the door is plumb & square in the opening BEFORE fixing to the substrate it will be easy and no need then to mess about with post install adjustments.
Quality of the door finish and locking mechanism is superb.
I throughly recommend Timber Composite Doors
( Solidor) based on my experience from start to finish.
Absolute 5 Stars 🌟 🌟 🌟 🌟 🌟
13 lutego 2025
Odpowiedź od Timber Composite Doors
Good Morning,
Thank you for taking the time to leave us such a wonderful review and for choosing Timber Composite Doors.
We are over the moon we could provide you with a fantastic experience from start to finish with the help of the wonderful Nick.
It's great to hear your DIY installation went ahead smoothly with no fuss and we do hope you love your new door.
If we can assist you with anything else in the future please do not hesitate to get in touch.
Kind Regards
Katie
Top quality door
Professional service from start to finish. Great door with excellent fitting. Really pleased with the outcome.
17 lutego 2025
Odpowiedź od Timber Composite Doors
Hi Zulfqar,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are delighted you are pleased with the service provided from start to finish and to hear you are happy with your new door.
If we can assist you with anything else in the future please do not hesitate to get in touch.
Kind Regards
Katie
Really pleased with the Solidor…
Really pleased with the Solidor supplied by timber composite doors. Really easy process from start to finish, website was great and easy to navigate. Door arrived really promptly and was kept informed through the whole process. Delivery was super easy too. Easy to fit and sizes as expected. Great price - really competitive, will be back in the future when we need to change more doors
14 lutego 2025
Odpowiedź od Timber Composite Doors
Good afternoon,
Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.
We are delighted to hear you are pleased with your new Solidor and the overall service from start to finish you have received,
If there is anything else we can help with in the future please do not hesitate to get in touch.
Kind Regards
Katie
Good response to all our enquiries
Go0d response to all our enquiries. Quick and efficient service. Good price too. The only let down was on some of the final finishing, caulking etc but considering the fit was to an old building they probably couldn't have done much better.
Overall very happy
14 lutego 2025
Odpowiedź od Timber Composite Doors
Hi,
Thank you for taking the time to share your experience and choosing Timber Composite Doors.
I'm sorry to hear you are not happy with the finishing of the door, if you would like to send some images over to our support team we will be able to advise if this is within tolerance or not.
We are delighted overall you are happy with your new door and the service you received.
Again, if you'd like to follow up with the finishing we would be more than happy to assist you.
Kind Regards
Katie
Odpowiedź od Timber Composite Doors
Hi Philip,
Thank you for taking the time to leave us a review and for choosing Timber Composite Doors.
We are thrilled the door was installed as expected and you are happy with your new door.
Kind Regards
Katie
Great communication gave great advice…
Great communication gave great advice on installation, would highly recommend
10 lutego 2025
Odpowiedź od Timber Composite Doors
Hi Gary,
Thank you for taking the time to share your experience and for your recommendation of Timber Composite Doors.
Best Wishes
Katie
Quality product
Really efficient service. The door is a quality product and looks great. Everyone we spoke to were helpful and we’d be happy to use again.
3 lutego 2025
Opinia niezależna
Odpowiedź od Timber Composite Doors
Hi.
Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.
We are over the moon to hear you are happy with the quality of the door and the service we have been able to provide you.
We hope to work with you again in the near future.
Kind Regards
Katie
Great company - thoroughly recommend
Great company. Installation was done by a third party (Martindales) which initially worried me, but they did a fantastic job. The door looks fantastic and represents good value. I upgraded the letterplate and changed the threshold size post survey, which was no problem at all. Staff in the office are friendly and helpful. No pushy sales tactics unlike some of their competitors (Value Doors) who I can't get off the phone.
6 lutego 2025
Opinia niezależna
Odpowiedź od Timber Composite Doors
Hi Charlie,
First of all, thank you so much for your recommendation of Timber Composite Doors and for choosing us for your new door.
We are thrilled you are happy with the installation, service and price we were able to provide you.
If we can help you with anything else in the future please do let me know.
Kind Regards
Katie
Lovely door which was delivered on…
Lovely door which was delivered on time. The whole process was easy from beginning to end and the fitters were professional and knowledgeable as well as polite and friendly.i would highly recommend this company.
28 stycznia 2025
Odpowiedź od Timber Composite Doors
Hi Dawn,
Thank you for taking the time to leave us a wonderful review and for choosing Timber Composite Doors.
We are delighted we could provide you with a fantastic experience from start to finish and we have met your expectations.
Thank you for your recommendation, we hope to work with you again in the future.
Kind Regards
Katie
New Door
Very easy to organise, professionally carried out and very pleased with the resting
30 stycznia 2025
Odpowiedź od Timber Composite Doors
Hi Steve,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
Kind Regards
Katie
Poor communications - especially once they have some of your money.
IF you live locally to Timber Composite Doors (TCB) so you are able to go in and speak to them face to face, I imagine you just maybe able get a half decent service; their main issue throughout has been their very poor communication.
There were issues with the designs of both doors; we were told that the design of stable door we had selected would not fit (after the survey) so they gave us a range to pick from. We did as suggested, and then were told twice, that these ones were also not available due to size restrictions. When we did finally select a door that would fit, their design came back with different colour glass, complete with lead work – neither of which we had selected. The final design for the other door came through with an electronic type lock – which we had at no time even looked at.
There were emails from several different people within TCB, and at times, it would seem as though they do not speak to each other, or look at the same mailbox as details had to be repeated on several occasions. One of the emails even came through with the details of a different company that they also represent, which was a little disconcerting.
When the doors were installed, there were a couple of snags (the surround of one door needed to be sorted, and a sticking lock on the other) that would need a second visit; this was understandable as these things happen. However, what I didn’t expect to happen is when TCB took the remaining 50% of the balance without even checking the jobs had been completed – and to the customers satisfaction – especially as the fitters has logged the works that still remained to be completed.
Before TCB would actually agree that a tradesperson needed to visit again, there was a disagreement about the ‘making good’ to the damage around the first door. Apparently, the TCB policy states they will not repair ‘inevitable damage’; when I read the T&C’s they sent me, this was very subjective.
On the 2 occasions that the sub-contractors needed to come back, they didn’t seem to have been told much about why they were here. On the first occasion, he thought he was here to replace the lock (which was correct), but knew absolutely nothing about the ‘making good’ around the other door. On the second occasion, they believed they had to take out and refit the whole door, when actually they were here to fill gaps at the bottom of the frame.
As I said to TCB, a lot of these issues, individually, would not be the end of the world, but the cumulative effect seems to display very poor customer services. Because if all of these issues, I would not recommend TCB to others.
24 stycznia 2025
Opinia niezależna
Odpowiedź od Timber Composite Doors
Hi Steve,
I'm sorry to hear of the issues you have faced with your order, please be assured we are reviewing your experience to understand the problems you have faced.
Due to the issues you have reported in your review if you please allow me some time to review your order journey in full so I can respond in full it would be much appreciated.
Kind Regards
Katie
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