A very helpful company with a competative quote. They were quick to deal with the order and survey. Customer Service kept us notified of all steps. We were pleased with the installation and our do... Zobacz więcej
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Zobacz, co mówią recenzenci
The door we ordered looks great, is secure and arrived on time. We received excellent customer service - I kept tweaking aspects of my dream door and they would make the change then send me the image... Zobacz więcej
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Great company. Installation was done by a third party (Martindales) which initially worried me, but they did a fantastic job. The door looks fantastic and represents good value. I upgraded the letterp... Zobacz więcej
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We recently purchased a composite door from Timber Composite Doors and had an excellent experience from start to finish. The entire process was smooth and professional, from the online ordering st... Zobacz więcej
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Informacje dotyczące firmy
O Timber Composite Doors
Napisane przez firmę
Timber Composite Doors offer the superior quality Solidor Timber Composite Door range that can be uniquely styled to your requirements.
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Dane kontaktowe
Teesview, Sabatier Close,, TS17 6EW, Stockton on Tees, Zjednoczone Królestwo
- 0800 069 9210
- enquiries@timbercompositedoors.com
- www.timbercompositedoors.com
4,7
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great door and very competitively…
Great door and very competitively priced. Quick to arrive and support have been responsive for the couple of questions I asked.
Neighbour has asked me where I got the door from so clearly looks good.
17 kwietnia 2024
Opinia niezależna
Odpowiedź od Timber Composite Doors
Good afternoon,
Thank you so much for your positive review and ordering with Timber Composite Doors!
Feedback is essential for us and it is particularly wonderful to receive comments such as yours to know we're delivering on our goals of quality and price!
Kind Regards
Katie
Amazing customer service easy to place…
Amazing customer service easy to place order fantastic communication and pleasant staff to deal with
16 kwietnia 2024
Odpowiedź od Timber Composite Doors
Hi there,
Thank you for sharing your experience and ordering with Timber Composite Doors,
It really does make everyone's day here in the office to hear we provided amazing customer service!
Kind Regards
Katie
Great door, great service
Great door, great service, no hard sell and nothing was ever too much effort. And of course the price. Cheapest I could buy at the quality I wanted what’s not to love
4 kwietnia 2024
Odpowiedź od Timber Composite Doors
Hi Colin,
Thank you so much for sharing your experience and ordering with Timber Composite Doors.
I'm so pleased to hear you are happy with the service, price and quality of your new door, this is music to my ears.
Kind Regards
Katie
Ordering service was great
Ordering service was great, delivered when said, door was great.
2 kwietnia 2024
Odpowiedź od Timber Composite Doors
Hi Ian,
Thank you for taking the time to share your experience and ordering with Timber Composite Doors.
Kind Regards
Katie
Great product and service
Surveyed then delivered on time as promised, work carried neatly and carefully. The door is good quality and with fitting value for money.
9 kwietnia 2024
Odpowiedź od Timber Composite Doors
Hi Martin,
Thank you for taking the time to leave us a review and ordering with Timber Composite Doors.
I will pass your feedback over to the installers, we agree they are fantastic at what they do!
Kind Regards
Katie
Odpowiedź od Timber Composite Doors
Hi,
Thank you for taking the time to share your experience and ordering Timber Composite Doors.
Kind Regards
Katie
Odpowiedź od Timber Composite Doors
Good morning,
Thank you for your 5* review of Timber Composite Doors and ordering with us.
I'm so pleased to hear you had a great experience from start to finish.
Kind Regards
Katie
Great process from start to finish
Great process from start to finish. Quoted online, called up to clarify a few things, survey and fitting all great
26 marca 2024
Odpowiedź od Timber Composite Doors
Hi Bob,
Thank you for your 5* review of Timber Composite Doors and ordering with us.
I'm so pleased to hear you had a great experience from start to finish.
Kind Regards
Katie
Odpowiedź od Timber Composite Doors
Hi John,
Thank you for taking the time to share your experience and ordering Timber Composite Doors.
Kind Regards
Katie
The installer worked tireless
The installer worked tireless, even though it was a wet and windy day. Cleaned up the job site. Was extremely courteous and polite.
27 marca 2024
Odpowiedź od Timber Composite Doors
Hi John,
Thank you for the lovely review and ordering with Timber Composite Doors.
I appreciate your kind words for the installers, it certainly doesn't sound like the best weather conditions so I will be sure to pass your feedback on.
Kind Regards
Katie
Wouldn't correct their own mistake.
I ordered a door with no installation as my builder was going to fit the door. The door and side/top glass all came as separate parts. Timber composite doors admitted this was incorrect as it should have been delivered as 1 entire unit but instead of correcting it they sent me connection strips and refused to replace their mistake. Would not recommend using them as they are only interested if there is no issues.
27 marca 2023
Opinia niezależna
Odpowiedź od Timber Composite Doors
Hi Sophia,
I'm sorry to hear your order arrived incorrectly which has left you dissatisfied with your order with us.
Looking at our records it looks as though your order was delivered in November 2021 and the issues with your order were raised to us back in March 2022.
Upon your confirmation parts were missing from your order, our manufacturer confirmed a replacement toplight would be required as the deduction for the coupler has not been completed and had been missed, an unfortunate manufacturing error.
Looking over the issue a new toplight along with a coupler and covers were sent to your property to correct the error which was delivered on 17/03/2022.
Since then we have not received any communication from you and your case has been marked as resolved, should you be experiencing any further issues please feel free to give us a call or email support@timbercompositedoors.com
Once again I'm truly sorry for the problems you encountered with your door, it is equally frustrating for us as we aim to deliver all customer's orders seamlessly and with ease.
Kind Regards
Katie
High quality door, great service.
High quality product, smooth service, love the fitted door and we even got to keep our cat flap.
14 marca 2024
Odpowiedź od Timber Composite Doors
Good morning,
Thank you for taking the time to leave us a review and ordering Timber Composite Doors.
Kind Regards
Katie
Only giving 2 stars as the door looks good
Only giving 2 stars as the door looks amazing. Ordered a Solidor front door from this company. Seemed very helpful during the sales process, we wanted a very specific door pull type which the online design tool wouldn't allow us to put on. Reached out directly and put the order in as all seemed OK to put the door pull that we wanted on. When the installers arrived with the door we noticed that the incorrect door pull was fitted, however as they had already ripped out the old front door we had no choice but to continue the install, they said they will make a note and we should reach out to Timbercompositedoors.com which we did.
I was at work so missed the installers but when I arrived back the door knob that was installed was not central, the door was not closing flush and is sitting 7mm out on the top, flush at the locking point and then 7 to 8mm out at the bottom causing the door to start bowing. Finally after arguing and taking to social media Timbercompositedoors.com sent out the correct door pull and arranged for the installers to come back. Installer came back a week ago said really sorry no one has told us that we need to fix the install they just told us to sort the door knob and the door pull, but the door hasn't been correctly installed and he could see several install issues. Contacted Timbercompositedoors.com again and still they have not arranged to get the install corrected, which the longer that it is left the higher chance of creating a permanent bow in the door. If you are desperate to get a solidor I would honestly wait and pay a little extra and get a local company out or use Timbercompositedoors.com quote to negotiate the price with you local company, the aftercare is absolutely useless with Timbercompositedoors.com and they do not care about their customers. We will be looking at taking further action via the credit consumer act as we thankfully financed the door and are protected under the act. FYI the door was fitted in January and we are now in Mid March.
21 marca 2024
Opinia niezależna
Odpowiedź od Timber Composite Doors
Hi Amrik,
I’m sorry to hear you are not satisfied with the after-sales service you have received.
I have looked into your complaint and I can see our support team are actively working on your case and communicating with the installers to remedy the situation.
In regards to the fingers pulls you advised arrived incorrectly, before approving your order a request was made to change the spec of the door and with this, the fingers pulls requested to be changed to escutcheon covers, we also sent images over before you approved your order to show what they would look like and we were advised to go ahead.
Although finger pulls were not ordered we sent these out free of charge as a gesture of goodwill due to the problems you had reported on our Facebook page.
On Martindale's attendance, they had been instructed to check the alignment of your door and check for the bow in the slab along with fitting the pull knob and finger pulls.
Upon receiving the site visit report back the fitters have confirmed there is a 2mm bow in the door which is within tolerance however would need a 2nd visit to correct the frame alignment as they had run out of the allocated time to correct this.
Your case has been requested to be booked as a priority to make the adjustments as soon as there is an available slot in the diary, I can see the team fed this update back via email however I will ask a member of the team to contact you with an update today.
Once again I am truly sorry for the issues you are experiencing with your order but I would like to assure you we are working hard to remedy the situation.
Kind Regards
Katie
Great workmanship and cleaned up after…
Great workmanship and cleaned up after themselves
11 marca 2024
Odpowiedź od Timber Composite Doors
Good morning John,
Thank you for sharing your experience and your 5* review of Timber Composite Doors.
Kind Regards
Katie
Friendly and efficient throughout
Friendly and efficient throughout. Always willing to answer questions, accommodate my changes, and the door itself is excellent quality and attractive.
28 lutego 2024
Opinia niezależna
Odpowiedź od Timber Composite Doors
Good morning Janice,
Thank you for taking the time to leave a review and ordering with Timber Composite Doors.
Kind Regards
Katie
No aftercare provided when needed
My order arrived incorrectly, there were issues with the doors construction as well as my order however the most disappointing element is the lack of after care. I spoke with someone three times and was promised a resolution the following day. A week later and still no returned call. Luckily I have a competent builder who has fixed the issues but sadly no after care or care in general. Shame
15 marca 2024
Odpowiedź od Timber Composite Doors
Good afternoon James,
First of all, I can only apologise you are dissatisfied with your order.
We genuinely care about our customers' satisfaction and would like to help resolve any issues with the quality of your order along with discussing your concerns of not receiving the correct door.
I can see you have spoken with our team and have not received a follow-up call, I have requested you be contacted as soon as possible by our customer service manager to discuss your case and the delays you have experienced.
Kind Regards
Katie
Very well fitted doors on the promised…
Very well fitted doors on the promised date. Doors look great, very secure and much easier to use than previous doors. Tidy job done with consideration.
15 marca 2024
Odpowiedź od Timber Composite Doors
Hi Oliver,
Thank you for taking the time to leave us a 5* review and ordering from Timber Composite Doors.
Kind Regards
Katie
Odpowiedź od Timber Composite Doors
Hi Stacey.
Thank you for your feedback and your order with Timber Composite Doors.
Kind Regards
Katie
Odpowiedź od Timber Composite Doors
Hi,
Thank you so much for taking the time to leave this 5-star review & ordering with Timber Composite Doors.
Kind Regards
Katie
Ludlow Solidor Composite Front Door
Carla at Timber Composite Doors was great. She answered all of my questions on the solidor like a true professional. Her emails were lightning speed and concise. She even helped me when I struggled to visualize the elegance glass for the black composite Ludlow solidor. She also sent me a sample of the door colour. The solidor was of a very high standard and I fitted it myself. I originally wanted to purchase an Endurance door, but I struggled to purchase a ' supply only'. Timber Composite Doors seem to be a modern company with 'old school' philosophy. That is, 'customer is king'. I highly recommend this company, and will use them again.
5 marca 2024
Odpowiedź od Timber Composite Doors
Hi Kamaljit,
Thank you so much for sharing your experience and ordering with Timber Composite Doors.
I’m so glad to hear you had a fantastic experience from start to finish with the help of Carla in our sales team, your new door looks great!
Thanks again for such a lovely review.
Kind Regards
Katie
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