I had received and stored an order of kitchen cutting boards from Tilly Living over six months ago, not realizing one of the boards had been damaged in transit. Despite the fact that Tilly's 30 day r... Zobacz więcej
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Zobacz, co mówią recenzenci
I have ordered several products from Tilly Living. I am very impressed with both the quality offered and the shopping experience. I did contact them regarding a set which had one defective piece enclo... Zobacz więcej
Working from home more often now as a result of the ongoing Covid uncertainty, I thought I'd spruce up my home office desk a bit. Purchased the classic desk mat and desk organizer and I love both of t... Zobacz więcej
These are the nicest cooking utensils I own. They look so beautiful on my counter in the utensil crock. I’ve always used cheap utensils that you get from Dollarama (because they work). However, this y... Zobacz więcej
Informacje dotyczące firmy
Dane kontaktowe
PO Box 3126, RHODES NSW 2138, PO Box 3126, 2138, Rhodes, Australia
- support@tillyliving.com
- www.tillyliving.com
3,6
Średnia
119 recenzji
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Inni użytkownicy przeglądali również
This is the same identical set on Temu …
This is the same identical set on Temu for $13.98. I made the mistake of not reading the reviews before ordering, but the review about them being on Temu stuck out,so I researched and found the same set. I went as far as ordering the set from Temu. The same exact pictures and everything. Yes, they are the same. Not from Australia but China. So many scammers on this internet, Please research before buying.
2 marca 2024
Opinia niezależna
Teaque wood is perfect for wooden spoons!
I am familiar with teaque wood and I knew it to be quality wood. It's as beautiful as pictured and I enjoy having the different sizes in the mix to select from! Thank you Tilly Living. It also arrived in a timely manner right away.
12 kwietnia 2024
Opinia niezależna
Odpowiedź od Tilly Living
Thank you so much for your wonderful review! We're thrilled to hear that you appreciate the utensils! At Tilly Living, we strive to deliver not only quality products but also prompt service. We're glad your order arrived quickly. Thanks again for choosing us and for taking the time to share your experience!
Never got delivery
Order # 62641
I received a very nice email from the company. They cannot prove it was delivered. Im still not convinced it was ever delivered.
21 stycznia 2024
Opinia niezależna
The best customer service ever!!
The best customer service ever!!! I have not received my order, but I am confident it will be as expected.
27 lutego 2024
Opinia niezależna
Odpowiedź od Tilly Living
Thank you for praising our customer service! We're glad your experience has been positive and appreciate your confidence in us. Rest assured, we're here to ensure your order meets your expectations. We're looking forward to your feedback once it arrives!
Buyer beware comes the slow boat from China
All of this companies stuff comes from China and takes weeks to get to you in the US! Even if you pay for express processing it’s a joke! Plenty of US based comics with the same stuff! Very disappointed
19 lutego 2024
Opinia niezależna
Mediocre
Mediocre at best. Basically all utensils are very undersized. Two spoons are nearly useless. And the slotted spoon is too small to do any meaningful cooking. The soup ladle is so small it takes 7 or 8 scoops just to get a decent sized bowl.
One good thing - they look good.
17 stycznia 2024
Opinia niezależna
Tilly Living is the Real Dealio!
I had my doubts about Tilly. It just seemed like one of the fraud sites that sold random stuff, but would never deliver if I ordered. Not only did they deliver, but the little LED lantern lights we purchased are freeking awesome and everything was shipped and delivered in a timely manner as promised. Would order from them again!
16 stycznia 2024
Opinia niezależna
Odpowiedź od Tilly Living
Thank you so much for sharing your positive experience with Tilly Living! We're thrilled to hear that your doubts were dispelled and that you're delighted with your LED lantern lights. It means a lot to us. We look forward to serving you again in the future. Thanks for choosing Tilly Living!
Best regards,
The Tilly Living Team
Cheap, Overpriced Crap
Items that arrived seemed to very cheap, so I Googled the Chinese brand to find they were the same brand offered on Temu, but for 10x the price.
Their website boasts a 100% satisfaction, but I was offered either a 50% refund or to pay to ship then to Australia. (No clue why, they clearly came direct from China.)
The wooden handled measuring spoons began to wear after one use and a light hand wash.
Do not give your money to this website that has nothing more than a really decent photographer.
5 stycznia 2024
Opinia niezależna
Odpowiedź od Tilly Living
Thank you for sharing your concerns. We want to clarify that our products are distinctively branded and we do not source from Temu. At Tilly Living, we prioritize high-quality materials and craftsmanship to ensure that our products meet our standards and your expectations. We understand the importance of customer satisfaction and strive to provide a transparent and fair service experience. We value your feedback and are here to help.
Highly recommended. Beautiful product
My utensils are beautiful. They arrived on time and the tracking kept me updated along the way.
These would be a special gift for any occasion.
I highly recommend them!
21 grudnia 2023
Opinia niezależna
Odpowiedź od Tilly Living
Thank you so much for the review! Always appreciate the time and so glad you are happy with your utensils! Happy holidays!
This is the worst place to buy anything…
This is the worst place to buy anything from. I tried to return some product to this company I couldn’t get a phone number or an email to return anything to them I been fighting g a return to this company for over 8 months. They got the product back from me a few days after I recieved mailed it back to them but the lied and said they never recieved it. Not happy with this company all they want is your money and nothing else
17 marca 2023
Opinia niezależna
Disappointing delivery time
I have ordered a number of products from Tilly Living now and very happy with their design, quality and customer service where there was an issue.
I am though, very disappointed with the promotion of an Australian company having their orders shipped from overseas.
I am an advocate of supporting Aussie companies. I just expect shipment from within Australia and not having to wait 3 weeks for delivery after an order is placed.
I am hopeful after giving Tilly Living another try, my order arrives in time for the intended Christmas gift.
24 listopada 2023
Opinia niezależna
Great customer service
Great customer service. Had a problem with my soup ladle and they took care of it immediately. Love my set, looks beautiful on my counter, and great customer service too.
27 listopada 2023
Opinia niezależna
Odpowiedź od Tilly Living
Thank you so much for taking the time to leave us a review! It makes us so happy that you love your new kitchenware! Have an amazing holiday season!
Great buying experience!
Beautiful products, great customer service, great company. Their top priority is their customer's satisfaction. Thank you, Amber! Thank you, Tilly!
18 października 2023
Opinia niezależna
Odpowiedź od Tilly Living
Thank you so much for taking the time to leave us a review! We really appreciate it and hope you enjoy your kitchenware for years to come!
Wooden spoons and utensils A-1
I ordered a set of the wooden spoons, spatula etc. They came securely wrapped. They are gorgeous. I use them often
They are beautifully made and I keep them on the counter in my new kitchen. And you can support another small business. Win win
4 sierpnia 2023
Opinia niezależna
Odpowiedź od Tilly Living
Hi Sally! Thank you so much for taking the time to share your positive experience with us. We're so happy to hear that you're pleased with your utensils! As a small business owner, we appreciate your support so much!
Pleased with wooden utensils from Tilly Living!
I was looking for wooden utensils and I found Tilly Living on line. I ordered two sets and they arrived in good time and in excellent condition.
I would again order from Tilly Living.
23 lipca 2022
Opinia niezależna
Odpowiedź od Tilly Living
Hi Nancy, Thank you so much for taking the time to share your positive experience. We're delighted to hear that you're pleased with your order! As a small business owner, we apprecaite your support so much!
Fantastic support
Tilly's customer support is fast, helpful, and wonderful. The company clearly cares about the whole customer experience. Across the multiple interactions I've had with the company, I've always felt well taken care of. Thank you, Tilly.
24 maja 2023
Opinia niezależna
Poor and uneven edging on placement
My friend raved about the tilly placemats and coasters, so I bought them. I was very disappointed when I received them because they are not all the same size and the edging cutting is terrible and uneven!! They are quite pricey for plastic, and I would have expected better quality.
19 stycznia 2023
Opinia niezależna
Odpowiedź od Tilly Living
Dear Louise,
Thank you for taking the time to share your feedback with us.
At Tilly Living, we strive to deliver high-quality products and top-notch customer service, so we are disappointed to hear that we fell short when the product arrived as you have described.
However, we are glad you reached out and happy to hear that our fantastic customer service portal was able to quickly resolve the issue by sending you a free replacement.
Please note that we take customer satisfaction and the quality of our products very seriously, we are sorry that this one managed to slip through our QC process, we will review our QC protocols to make sure this does not happen again.
We have measures in place to ensure that customers are protected in situations like this for example if products arrive damaged during transit or fail quality control. We appreciate your trust in our brand, and we hope that you will give us another chance to impress you in the future.
Thank you for your support and for choosing Tilly Living, please feel free to reach out anytime.
Warm regards,
Michelle
Tilly Living Team
I received the replacement ladle for the one that broke during shipping,
I received the cooking utensils I had ordered. Unfortunately, the ladle broke in transit. I contacted the customer service department, and, very expeditiously, they shipped a new one to me at no extra cost.
The utensils look beautiful! However, my wife and I do a lot of cooking and how they will endure some rigorous use remains to be seen.
To be continued. . .
8 listopada 2022
Opinia niezależna
Odpowiedź od Tilly Living
Dear Rodrigo,
Thank you for taking the time to share your experience with us. We are pleased to hear that you have received the replacement ladle for the one that broke during shipping, and that you have received the cooking utensils you ordered.
We are sorry to hear that the ladle broke in transit, but we are glad that our customer service department was able to assist you promptly and send a replacement at no extra cost.
We appreciate your feedback about the utensils, and we understand that they will be subjected to rigorous use in your household. Please be assured that our products are made with high-quality materials and are designed to withstand everyday use. However, if you encounter any issues with your purchase, please do not hesitate to reach out to us, and we will do our best to resolve the issue.
Thank you again for choosing our products, and we hope that you and your wife enjoy using them for many years to come.
Best regards,
Michelle
Tilly’s Customer Service Team
One of the worst experiences buying…
One of the worst experiences buying home products. I ordered a birthday present and it never showed up. The courier was dishonest saying he was delivering it when it was never delivered Tillys customer service, was asking me to wait 20 days to except the return back to them and then wait another 20 days to mail it back to me with the same courier.
I am in the wholesale retail business as well and I know that you never want to lose a customer or give a customer a reason to give a bad review. I think they could’ve worked harder to resolve the issue.
4 listopada 2022
Odpowiedź od Tilly Living
Dear Michelle,
We apologize for the inconvenience you have experienced with your recent order. We understand that you were expecting a birthday present which unfortunately did not arrive, and we are sorry for the disappointment this has caused.
We want to clarify that we have no control over the local couriers and their delivery process, and it is not uncommon for delivery attempts to fail due to various reasons beyond our control. After multiple failed delivery attempts, your parcel was marked as "returned to sender." When we were able to confirm it we issued a full refund on November 7th.
We understand that waiting for the return of the parcel can be frustrating, and we apologize for any inconvenience caused. However, as per our standard policy, we ask customers to kindly wait for up to 20 days to allow the couriers such as USPS time to deliver the return to sender item back to our facilities. We appreciate your patience and understanding in this matter.
Customer satisfaction is our number one priority, and we regret that we were not able to meet your expectations. We assure you that all parcels that are in transit, such as this one, are protected by our guarantees, and we take full responsibility for any issues that may arise.
We are sorry that your experience with us has been less than satisfactory, and we hope that we can have the opportunity to make it up to you in the future.
Sincerely,
Michelle
Tilly's Customer Service Team.
2022-10-28
00:01:04delivery returned
2022-10-27
22:02:38courier at delivery location
13:37:54courier picked up the order and actively on his way to delivery location
13:37:50courier at pickup location
12:57:15courier actively on his way to pickup location
2022-10-25
22:03:55redeliver
20:13:59courier at delivery location
14:23:17courier picked up the order and actively on his way to delivery location
14:23:12courier at pickup location
13:22:14courier actively on his way to pickup location
2022-10-24
19:57:21redeliver
2022-10-23
23:07:14courier at delivery location
14:12:12courier picked up the order and actively on his way to delivery location
14:12:05courier at pickup location
12:33:31courier actively on his way to pickup location
2022-10-22
21:19:56package_accepted
I appreciated the quick and caring…
I appreciated the quick and caring customer service I received when I was trying to understand the tracking process. The product arrived quickly and is excellent quality. It was a gift and the person that received it said it was packaged beautifully. I would recommend buying this product to anyone.
25 października 2022
Opinia niezależna
Odpowiedź od Tilly Living
Thank you so much for the lovely review! We appreciate your support!
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