I bought tickets to one concert in another country, however, I got very sick and couldn´t participate on the concert with my partner. I paid extra for refund service, provided the medical confirmation... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Not straight forward at first and too much hassle but got my money back once I proved reason behind not being able to use tickets
I attend the British Brass Band Open Championships every year. I have always paid A couple of £'s for ticket protection but up until this year never needed it. I hurt my back and was in ecruciating pa... Zobacz więcej
Reakcja na opinię
Seemed very reluctant to pay out. Required very specific evidence of the illness that stopped me attending the event. After submitting the required evidence kept coming back to me asking for things I... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Urządzenia do obsługi imprez masowych
- również w kategorii:
- Sprzedaż biletów na imprezy i wydarzenia
Napisane przez firmę
At TicketPlan, we understand that life is unpredictable, that’s why we’ve been providing trusted Ticket Protection since 1999. As the original innovators in the sector, we offer customers peace of mind when booking tickets, ensuring they’re covered for unforeseen circumstances like illness, transport disruption, or bereavement. We’re proud to work with many of the UK’s leading ticket sellers, venues, and events, helping to make ticket purchases safer and stress-free. Our dedicated team is here to make the refund process as smooth and efficient as possible, with a simple online claims system and friendly support. We know that no one likes to miss an event they’ve been looking forward to, and we strive to handle every request with care and fairness. While we can only cover claims that meet our policy terms, we’re always happy to assist and guide customers through the process. If you have any questions or need help with a claim, our team is here to help, because at TicketPlan, we believe in making ticket protection simple, reliable, and fair.
Dane kontaktowe
Evolution House, New Garrison Road, SS3 9BF, Shoeburyness, Zjednoczone Królestwo
- refunds@ticketplangroup.com
- www.ticketplangroup.com
4,0
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 95% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I was able to get a refund.
1 maja 2026
Odpowiedź od TicketPlan
Hi Jane,
Thank you for 5* review, we are glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Excellent service
Bailey was extremely helpful during my phone conversation when applying for a refund due to an accident. He was clear in his instructions and so patient with me in a stressful situation. Everything was efficient during the whole process, thank you
1 maja 2026
Opinia niezależna
Odpowiedź od TicketPlan
Thank you for leaving us a 5* review.
We appreciate your comments, and glad we have been able to provide you with a refund.
Kind regards,
Refund Team
Am liebsten würde ich 0 Sterne abgeben.
Am liebsten würde ich 0 Sterne abgeben.
Seit März warte ich auf eine Rückerstattung meiner Tickets. Zum Tag der Veranstaltung war ich leider krank. Dieser Krankenschein wurde ordnungsgemäß an Ticketplan gesendet. Als Antwort bekam ich eine Mail auf französisch. Diese im Übersetzer bedeutete, ich sollte den Originalen Krankenschein senden...
Ich wand mich an den Veranstalter bzw. Ticketio. Sie wollten sich kümmern. Es ist beim "wollten" geblieben.
Zur 90er Party konnte ich nicht, da ich krank war und nun auch noch das Geld eingebüßt.
Sie können doch nichts versprechen, was Sie nicht halten können.
Ihre Pflichten haben Sie nicht erfüllt, im Krankheitsfall mein Geld zu erstatten.
Warum bezahlt man dann für eine Versicherung?
Nie wieder, in Zukunft bezahlen wir an der Abendkasse!
23 marca 2026
Opinia niezależna
Odpowiedź od TicketPlan
Liebe Anni,
Es tut uns sehr leid, von Ihren Erfahrungen und den Umständen zu hören, die Sie daran gehindert haben, an der Veranstaltung teilzunehmen. Wir verstehen auch, wie frustrierend Verzögerungen und unklare Kommunikation sein können.
Wir entschuldigen uns für jegliche Verwirrung, die durch die Ihnen übermittelten Informationen entstanden ist, und nehmen Ihre Bedenken bezüglich der Bearbeitung Ihres Antrags ernst.
Sollten Sie wünschen, dass wir diese Angelegenheit weiter prüfen, kontaktieren Sie uns bitte direkt unter support@ticketplangroup.com unter Angabe Ihrer Referenzdaten, damit wir den Sachverhalt umfassend untersuchen können.
Das TicketPlan-Kundendienstteam
I misunderstood what to do but a phone…
I misunderstood what to do but a phone call to ticketplan got it sorted really quick and easy. Staff were very friendly and helpful.
30 kwietnia 2026
Odpowiedź od TicketPlan
Hi Tommy,
Thank you for your recent 5* review.
We appreciate your comments and glad we could provide you with a refund.
Kind regards,
Refunds Team
They were really reposnsive
They were really reposnsive. Even called me to check all details were correct. Refund payment went through no issue and quickly after contacting them. Which makes a change from other places where sometimes these things an drag out. Great customer service
11 kwietnia 2026
Opinia niezależna
Odpowiedź od TicketPlan
Hi Amanda,
Thank you for taking the time to leave us a 5* review.
We are happy to hear of your recent experience and we are pleased that we could assist with your refund.
Kind regards,
Refunds Team
Refund was swift and hassle free
Being ill and losing out on a theatre trip you have been looking forward to is upsetting. Loosing the money as well is even worse. I’m so glad I paid the small amount to ticket plan when I booked. The refund was processed swiftly and with no hassle.
29 kwietnia 2026
Odpowiedź od TicketPlan
Hi L Nudds,
Thank you for taking the time to leave us a 5* review and we are pleased that we could assist with your refund.
Kind regards,
Refunds Team
Good costumer service.
The booking process was easy and clear, received all the documentation via email promptly.
Due to unforeseen circumstances I had to ask for a refund. The company accepted my extended proof of my circumstances and they agreed to refund my ticket. Once everything is good again, I will definitely book again with them.
22 kwietnia 2026
Odpowiedź od TicketPlan
Hi Bitya Soutullo,
This is great to hear!
Thank you for leaving us a 5* review and we are pleased we could help with your refund.
Kind regards,
Refunds Team
Odpowiedź od TicketPlan
Hi Sally Gray,
Thank you for taking the time to leave us a 5* review. We are pleased to have been able to assist with your refund.
Kind regards,
Refunds Team
188120 (Ref No) Fabulous service
188120 (Ref No) Fabulous service. Due to an emergency operation, both my partner and I had to cancel our tickets and request a refund. The whole experience was very straightforward and I received my refund within a week. Highly recommend securing an eligible booking with TicketPlan. The staff were also extremely helpful and understanding.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od TicketPlan
Hi Jean McCauley,
We really appreciate you taking the time to leave us a 5* review.
We are happy to hear of your recent experience and we are pleased that we could assist with your refund.
Kind regards,
Refunds Team
Odpowiedź od TicketPlan
Hi Malcolm Graham,
Thank you for taking the time to leave us a review and we are pleased that we could assist with your refund.
Kind regards,
Refunds Team
Thank you for the great service.
Thank you for the great service.
I would definitely recommend!
Many thanks
Charlotte
10 kwietnia 2026
Opinia niezależna
Odpowiedź od TicketPlan
Hi Charlotte Brown,
We are pleased to hear that you would recommend our services!
We appreciate you taking the time to leave us a 5* review.
Kind regards,
Refunds Team
Refund for a show we were unable to attend.
Absolutely faultless service from start to finish.
Treated me with 100% respect throughout.
Can’t recommend this company enough. AMAZING!! ⭐⭐ ⭐ ⭐ ⭐
12 kwietnia 2026
Opinia niezależna
Odpowiedź od TicketPlan
Hi Lisa,
We are so pleased to receive your positive comments which will certainly be fed back to our team.
Thank you for provising us with a 5* review and we are happy that we could assist with your refund.
Kind regards,
Refunds Team
Great experience getting a refund
Great experience getting a refund due to my partners cancer diagnosis. Most appreciated during a difficult time.
1 maja 2026
Opinia niezależna
Odpowiedź od TicketPlan
Hi Alice,
This is great to hear!
Thank you for taking the time to leave us a 5* review and we are happy that we could assist with your refund.
Kind regards,
Refunds Team
Sorted my refund quickly with no fuss
Sorted my refund quickly with no fuss ! Very satisfied
24 kwietnia 2026
Opinia niezależna
Odpowiedź od TicketPlan
Hi Jeremy,
Thank you for leaving us a 5* review, are are pleased that we could assist with your refund.
Kind regards,
Refunds Team
refund process was great
refund process was great, very last minute accident occurred and therefore couldn’t make the concert, team got back to me very quickly!
27 kwietnia 2026
Opinia niezależna
Odpowiedź od TicketPlan
Hi Sara,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad we could provide you with a refund.
Kind regards,
Refunds team
Odpowiedź od TicketPlan
Hi Avril,
Thanks for sharing your feedback.
We’re glad your application was completed, though we’re sorry to hear the process felt slower than expected.
We appreciate you taking the time to leave a review, and your feedback.
Kind regards,
Refunds Team
It was a tedious experience
It was a tedious experience. I got sick and couldn’t attend an acting workshop in London and it was treated as if I couldn’t go to work for a month! I had to get a medical report from my GP just to get a refund. Then the system was hideous this time! It was so difficult to upload the documents there. It is made extremely difficult so that people give up on the refund application process. Obviously! So unnecessary!
27 marca 2026
Odpowiedź od TicketPlan
Hi Baris,
We’re very sorry to hear about your experience.
As administrators of the Refund Promise, we’re required to assess every application against the specified circumstances outlined in the Terms and Conditions. This means requesting
medical evidence so we can accurately review each application.
We’re also sorry to hear that you found the document upload process difficult on this occasion, and we value your feedback on this.
Kind regards,
Refunds Team
Quick no fuss service
I had to apply for a refund and the online application process was very simple and the staff were very understanding and processed my refund very quickly and with minimal fuss.
15 kwietnia 2026
Odpowiedź od TicketPlan
Hi Tiffany,
Thank you for leaving us a 5* review.
We appreciate your comments, and glad we have been able to provide you with a refund.
Kind regards,
Refund Team
Odpowiedź od TicketPlan
Hi S M H,
Thank you for taking the time to leave us a 5 * review, we appreciate your feedback.
Kind regards,
Refunds Team
Easy claims process!
Really easy to claim and got my refund very quickly. Would highly recommend you take out ticket protection!
16 kwietnia 2026
Odpowiedź od TicketPlan
Hi Jane,
Thank you for your recent 5* review.
We appreciate your comments and glad we could provide you with a refund.
Kind regards,
Refunds Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.