TicketPlan Recenzje 

More like a scam than a plan. Completely pointless. Incredibly intrusive and will create impossible barriers to avoid refund, even for the littlest amounts. Avoid for your peace and sanity!

The process was relatively easy to follow in order to get our a refund on my partners ticket when she was unable to attend a festival due to ill health. It was all done online but took a little longer for the refund to be issued than I would have expected, hence the drop of one star.

Not going to bother with the situation as I have told you many times that you do not get any medical notes when you are ill for one day and any business does not require any medical documents as you self cert for 7 days so if you want to continue with this situation for the sake of £64.50 Let me before I proceed further
Regards
Graeme

Appauling after care service, after a bereavement they will not issue me with a refund, a death is a death, whether you have protection policy or not, you can not for see the future when you buy this tickets

First time I ever bought insurance to cover a concert ticket and I was scammed. I bought this for The Diaspora calling festival which was held in Milton Keyes . As someone who is out of town but is familiar with the Transit system. I knew there was a high chance of my train being cancelled or delayed. . I also knew there was a risk at the venue itself of not being accessible as I am a Wheelchair user. In trying to file a claim they literally only give you two options in this instant application which basically will automatically deny you if you choose any of the options. My claim should be covered but I have actually no legit way of filing a claim which will be reviewed and subsequently approved. I wouldn’t waste paying the extra insurance fee.

Excellent service. Would recommend using them. Looked after myself very well and very helpful many thanks 😊

Easy to book tickets. Unfortunately we had to cancel due to illness. We had taken out ticket protection and were able to have a refund which was processed efficiently.

So I rang and spoke to Ami, first time of having to ring them, and when i sent my form off, i put down the wrong amounts of receipt. Ami asked me to send email of original payment, she received it while i was on the call to her, put me on hold for a few minutes, and she said we are happy with your application the payment will go through in a a few days..wow how quick was that..amazing

My refund claim was dealt with promptly and fairly. I provided proof of my claim, and payment was made on time. Correspondence was courteous and professional.

Received the rebate, took a while

All good but found all the tec difficult to cope with. Had regular responses but would have liked to actually speak to someone for support.

It was quite easy to contact Ticket plan and provide the information they requested. They got back to me quite quickly to tell me I needed to provide additional information and then again to let me know when I could expect the refund.

It's worth having for the price, was unable to attend a show and used settlement to buy tickets for another show.

Refund made on production of the documents. Thanks.

Quick to refund tkts due to unforeseen family circumstances

Meine Frau und ich haben meiner Schwägerin und ihrem Mann und Sohn zum Geburtstag Karten für Kölner Lichter geschenkt. Wir wollten nicht mit , da wir schon letztes Jahr dort waren. Meine Schwägerin (die im übrigen extra aus Österreich angereist wäre) hat sich die Hand gebrochen und war krank geschrieben, so das die Familie halt nicht anreisen konnte.
Ärztliche Bescheinigung wurde beim ersten Kontakt mit zugesendet . Nach weiteren blöden fragen z.b.

" Obwohl wir Ihre Kommentare schätzen, bestätigt dies leider nicht die Beziehung zwischen den drei Ticketinhabern, die nicht an der gebuchten Veranstaltung teilnehmen können.
Bitte bestätigen Sie dies und teilen Sie mit, für wessen Geburtstag das gebucht wurde.
Wir freuen uns darauf, von Ihnen zu hören.
Mit freundlichen Grüßen"

die ich beantwortet habe, kam dann keine Reaktion.

Lange Rede kurzer Sinn das Geld für die Versicherung kann man sich sparen.
Selbst ein Stern ist noch zuviel

I made the mistake of paying for refund protection with this dishonest, corrupt excuse of a company. I bought tickets for my friend and I to visit The View at the Shard, and paid for these charlatans to cover us in the event that we couldn’t make it, which according to their terms and conditions covered public transport disruption. The train we had booked ended up being cancelled while we were waiting for it at the station, minutes before it was due to depart. This meant there was no way we could make it to the Shard in time for our slot. Obviously I applied for a refund, as I paid to have the right to do so. And what was the response from TicketPlan? They refused to refund me, claiming that the cancellation was planned before I bought our train tickets. Which was absolutely not the case, we were literally sitting at the station waiting for the train when the announcement came through. I responded to them to correct what I assumed was a mistake on their end, and weeks later I get another response from them doubling down on their false claim that the cancellation was public knowledge before I booked the tickets, blatantly lying in order to refuse me the refund I paid for the right to claim. It wasn’t public knowledge until MINUTES before the train was due to depart. This company are blatant scammers who will do anything in their power to avoid refunding you, even if it means resorting to straight up lies. Do not EVER give them your custom. I do not tolerate being gaslit, and I will be taking legal action against them as obviously the documentation proves my side of the story to be true.

AVOID AT ALL COSTS - Bought tickets at the end of May for a July gig for myself, my husband, son and a friend. These tickets were a surprise for my son's birthday. As the gig approached, I realised I wouldn't be able to attend due to not being able to walk properly or stand. I had purchased Refund Protection when purchasing the £100 tickets. Since the beginning of June, I have provided all that was required from me to be able to claim a refund, and now Ticket Plan Group are asking about my RELATIONSHIP with the attendees of the gig! Is this some kind of joke? I notified the company in June and yet here we are with August on the horizon and they still want more information, added to which I have to wait 1-5 business days or more before they reply to my immediate response. I am not sure what more I can do, providing them with medical information, dr's appointments and personal data I would ordinarily not give out and yet they treat customers like this - THIS MUST BE A BREACH OR SOME KIND??

I got my refund but I had to chase on a number of occasions

1 STAR – TICKETPLAN ARE AN ABSOLUTE JOKE. DO NOT WASTE YOUR MONEY ON THEIR “REFUND PROMISE”.

I am absolutely furious with TicketPlan.

I paid £38 for their Refund Promise/Protection because I thought that if something genuinely serious and completely outside my control happened, I would have some protection if I could no longer attend my festival.

Well, something about as serious as it gets happened.

I HAD A FIRE AT MY HOME.

The fire caused major damage, including damage to the motorhome I was relying on to attend the festival. I am therefore unable to attend. This isn't me changing my mind. It isn't because I can't be bothered going. It isn't because I've found something better to do.

MY HOME HAS BEEN HIT BY A FIRE AND MY MOTORHOME HAS BEEN DAMAGED.

Yet TicketPlan have basically said tough luck.

Apparently, because the fire happened a few weeks before the event rather than within their required 458-hour timeframe, they won't refund my tickets.

And here's the absolute kicker — they won't even refund the £38 I paid for their so-called protection.

So let me get this straight…

I pay extra money for protection against circumstances that prevent me from attending. Then, when I actually have a genuine emergency, something completely outside my control and serious enough to leave me dealing with the aftermath of a fire, TicketPlan hide behind their terms and conditions and refuse to help.

WHAT EXACTLY IS THE £38 FOR?

The whole thing feels utterly pointless.

I could understand strict rules around people simply changing their minds or deciding they don't want to attend anymore. But a HOUSE FIRE? A genuine emergency that has damaged the very vehicle I was going to use to get to the festival?

If that isn't the sort of circumstance where your “Refund Promise” should kick in, then frankly what is the bloody point of paying for it?

TicketPlan are more than happy to take your money for “protection”, but when you actually need that protection, suddenly there is a wall of small print designed to make sure they don't have to pay out.

£38 wasted. Protection that wasn't protection when I needed it.

I am absolutely disgusted by the way this has been handled.

DO NOT PAY EXTRA FOR TICKETPLAN REFUND PROTECTION.

Read the small print very carefully because the impression you get when buying it and what they will actually cover when something goes wrong appear to be two very different things.

Absolute cowboys. Take your £38 and save it — because if something genuinely awful happens, don't expect TicketPlan to be there to help you.