BEWARE!!! I ordered a life jacket for my son to use on our holiday using express delivery. It never arrived even though I ordered it 10 days before the holiday. I contacted The SUP Co who said it had... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Unfortunately, a very disappointing experience with The SUP Company. I placed order WEB6981 on 11 July for three wetsuits, with a total order value of £654.93. The stated delivery time was... Zobacz więcej
Fantastic company. Item I ordered was much cheaper here than elsewhere. It arrived two days after ordering even though I only paid for regular delivery- I fully expected it to take at least a week. It... Zobacz więcej
Have recently purchased a SIC Okeanos after a long time searching for the perfect 14foot board for a big fella like me. The folks at the Sup Co were sooo helpful from start to finish, kept me infor... Zobacz więcej
Informacje dotyczące firmy
- Sklep sportowy (outdoor)
- również w kategorii:
- Sklep z deskami surfingowymi
- Sklep z deskorolkami
- Sklep z odzieżą aktywną
- Sklep z odzieżą sportową
- Sklep ze sprzętem windsurfingowym
Napisane przez firmę
The SUP Company is the largest SUP inflatables and hard Stand Up Paddleboard store in Europe; specialising in inflatable paddle boards and hard shell Stand Up Paddleboards. Free Next Day Delivery on orders over £100.
Dane kontaktowe
Woodmill Lane, SO18 2JR, Southampton, Zjednoczone Królestwo
- 02380172189
- supteam@thesupco.com
- www.thesupco.com
2,5
Słaba
107 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
An extremely poor service and follow up…
An extremely poor service and follow up service.
I ordered a SUP board along with some gloves and a PFD.
I received the board, but with no gloves.
It took a number of repeated enquiries to be refunded for the missing gloves.
Then when I tried the SUP board, found that the fin attachment was the wrong size. I contacted the company multiple times and they never resolved the issue.
I would strongly recommend avoiding them.
28 lutego 2021
Opinia niezależna
Odpowiedź od The SUP Company
Hi Peter, thank you for taking the time to leave a review for your purchase on the 8th June 2020. We are sorry to say that we have not received any emails from you with regards to a fin. Please contact us at help@thesupco.com or call us on +44(0)2380172189. We continue to be open 7 days a week and will be happy to help. We have also sent this response to you via email and look forward to hearing from you. Unfortunately we do not have a contact number for you as one was not given when your order was placed and fulfilled 9 months ago.
Helpful and great service
Helpful on the phone before purchase helping me decide on the correct board, easy online ordering, boards arrived quickly and as expected.
14 stycznia 2021
Opinia niezależna
Excellent Service!
Excellent Service from start till finish!
The board arrived in less than 24 hours from purchasing and in great condition.
14 stycznia 2021
Opinia niezależna
Fast shipping, well packaged.
I see some bad reviews for these guys. Well i've only ordered one item - Jobe Neva - but it arrived quickly and well packaged, so i cant complain.
4 września 2020
Opinia niezależna
BUYWARNING
BUYWARNING: "The SUP Company" sent a wrong article (ordered via Amazon). When I complained, I was asked to pay the return shipping costs, although this was clearly the company's fault.
There was no response to repeated requests for reimbursement of the return shipping costs. Even when Amazon was called in and asked for clarification, there was no reaction. In the end, Amazon reimbursed the shipping costs as well as the amount of the item as part of the buyer protection, but there was no reaction from "The SUP Company".
The fact that a third party now had to reimburse the costs can also be seen as fraud against the customer. I can only warn of this company, in the net one finds a multiplicity of similar reports about "The SUP Company" company.
23 lipca 2020
Opinia niezależna
pleasant experience
No problems, what so ever!
After reading the reviews on here I was a bit weary. But when the red paddle company suggested them as one of their retailers I thought I'd give them a go anyway.
I got the 10 ft 8 red paddle company board.
I got it through the finance which was really easy to set up. I then had thought about it too long.. So I missed the cut off point for next day delivery and wanted it for the weekend.. but that was my own fault! There was an option to go collect.. So I went the next morning to collect which wasn't too far about an hour and 30mins for me. I got a confirmation call that morning to tell me it was there waiting for me and it was all ready to collect which was great!
When I got there I did drive past it once.. But that's not anything out the norm for me 😂 the young lad that worked there was really nice and helpful and carried it to my car for me!
I made sure when I got home I checked everything.. Everything was there and amazingly packed!
I don't think I could have had a better experience with them at this point!
Apart from ever since I bought it, it has been raining and I haven't been able to get out on it! Haha hopefully the sun with shine again soon.
2 lipca 2020
Opinia niezależna
Wrong item sent
Wrong item sent, bad customer service
I ordered some 4m straps (which can hold 2 SUP's) which i needed the following weekend. Delivery was quick but they sent the wrong item. Emailed them asap and got no reply.
Only realised the straps were too short when I opened them. Ended up having to use the straps as I was collecting a board on the weekend. Kept the packaging and was very careful with them.
Monday morning, called The Sup Co to see what they proposed to rectify their error. Initially they were not sure of how they would even sort out the logistics of a return. Later they called back and said because I had opening the package they refused to refund. They would offer me 10% off the correct straps (which i had ordered in the first place!"£!) leaving me wasting £50+
Will never use this company again for boards or equipment.
24 czerwca 2019
Opinia niezależna
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