The Small House has a fantastic team of really helpful, considerate staff. They've excelled themselves in every which way, from their gorgeous products to their prompt communications to their custom... Zobacz więcej
Reakcja na opinię
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Delivery was very quick, I love my new gilet it is exactly what I’ve been looking for. Am already wearing it (Scottish summer!) it will be a brilliant layering piece although the year. Everyone should... Zobacz więcej
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So pleased with the set of cinnamon bark candle houses I purchased. They are beautiful! I have ordered several things over the past few years and think your selection is wonderful (quilt, sheepskin th... Zobacz więcej
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I have bought several item's from The Small home and the quality of every item I have bought is excellent! This company is defenetly one my favourites,I hope you can expand your range over time becau... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Slow + Mindful + Sustainable The Small Home is a capsule collection of beautifully crafted lifestyle, clothing and interior pieces, each as individual as the talented people who make them.
Dane kontaktowe
London, Zjednoczone Królestwo
- www.thesmallhome.co.uk
4,7
Doskonała
349 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Better customer service needed
Hi there,
My slippers arrived with no paper work. They are too small and I have no idea how to exchange them for a bigger size. I emailed the company but have yet to hear back. Not great customer service.
27 listopada 2023
Odpowiedź od The Small Home
Hi Emma, we are very disappointed to receive your review as we pride ourselves on customer service.
Firstly, as part of our effort to be sustainable, we are a paperless company, which is why your slippers arrived in recycled packaging and without paperwork. Your order information will have been emailed across to you. Occasionally emails can land in a junk folder, so do check there.
Additionally, all instructions as to how to return and exchange slippers are also fully available on our website under 'Returns'.
We are a small independent company which aims to respond to all emails within 48 hours - which I don't think you allowed to lapse before you posted this 1 star review. As a small brand reviews like this cause damage which is a real shame when we work so hard to keep our standards high - as the majority of our 5 star reviews suggest.
Anna from our team will be in touch via email today to help you through the process, do look out for her email from: info@thesmallhome.co.uk
I am also contactable via DM on Instagram @thesmallhome and am always happy to help. Thanks.
Always a great pleasure
I bought my fourth or fifth pair of slippers and love them! They are so pretty and keep my feet warm! Never without anymore! Service is perfect! Love buying at small companies like The Small Home!
24 listopada 2023
Odpowiedź od The Small Home
So glad to hear from a longstanding slipper fan and repeat customer! We are glad to hear you are happy with our customer service as we place great value on it. Thank you for leaving this lovely feedback Catharina and also for supporting independent brands xx
wonderful
So pleased with the set of cinnamon bark candle houses I purchased. They are beautiful! I have ordered several things over the past few years and think your selection is wonderful (quilt, sheepskin throw, slippers, pillow covers) I also appreciate how everything is carefully packed. Lovely online shop.
23 listopada 2023
Opinia niezależna
Odpowiedź od The Small Home
What a genuinely lovely review! Please do spread the word if you feel friends and family might also love what we do. As a small independent brand we live for organic reviews like yours. Thank you so much for sharing x
Great service and wonderful products!
I had really prompt and helpful advice on the fit for the mittens I bought and the mittens themselves are absolutely gorgeous and arrived promptly. I would get everything if I didn’t actually live in the tropics. Would definitely recommend the store to anyone!
21 listopada 2023
Opinia niezależna
Odpowiedź od The Small Home
This is a lovely review Michelle, thank you. Glad we could help you with your purchase and delighted to hear our products are making their way to you in the tropics! Thank you for supporting small brands X
Would definitely recommend The Small…
Would definitely recommend The Small House. Products reasonably priced if you are looking for something a little different. My purchased arrived promptly and I'm one very happy customer.
2 listopada 2023
Odpowiedź od The Small Home
Thanks for taking the time to leave this lovely review, we always love a very happy customer. Thank you too for choosing an independent brand and do tell your friends and family xx
Easy to order wonderful product
Easy to order wonderful product, best slippers ever bought, this is my second pair in two years, absolutely love them
30 października 2023
Odpowiedź od The Small Home
Thanks Kim! Delighted to hear that we managed to hit all our targets for our products and service. We really appreciate you taking the time to share this xx
Odpowiedź od The Small Home
Thank you for this. So glad you are pleased with your product xx
Beautiful Gilet
Easy to order, very fast delivery, beautiful product that’s true to size and very well made
22 października 2023
Opinia niezależna
Odpowiedź od The Small Home
Lovely feedback Amanda, thank you. So glad you love your gilet!
Delivered quickly and packed well
Delivered quickly and packed well. Beautiful items - thank you so much xx
9 października 2023
Odpowiedź od The Small Home
Our pleasure, so glad you are pleased with your purchases. The Small Home x
Highly reccomend. Really amazing...l love my slippers
Really amazing...l love my slippers
25 września 2023
Odpowiedź od The Small Home
Thanks for your lovely review! We are delighted that you are happy with your slippers. Please do spread the word!
Word of mouth recommendations are a wonderful way to support small independent brands X
The item I purchased arrived quickly
The item I purchased arrived quickly. I thought the quality of my slippers could have been better. I had to trim two small pieces of leather from a seam area the were poking and irritating my foot which made for an uncomfortable fit. Once trimmed, the fur covered the area I had to trim off. I’ve happily got them on my feet right now. Attention to detail is best. No one would have known about the problem unless someone put a bare foot inside. Perhaps this should be part of manufacturing before sending your slippers to customers???
9 października 2023
Odpowiedź od The Small Home
Hi Geordie thanks for your feedback and sorry to hear there was excess leather on a seam inside your slipper. We do check each pair of slippers when they arrive, but we don't try them on bare feet for reasons of hygiene. This may have been a pair that slipped through our net. Glad you are happily wearing them now. I will pass your comments on to the team for discussion and action. Thanks for sharing.
Fantastic all round!
Great customer service, communication, delivery and lovely product. Very happy
10 października 2023
Odpowiedź od The Small Home
Thank you for letting us know we hit all our targets and you enjoyed your shopping experience as well as loving what you bought! Please spread the word X
Nice product
I really like supporting small companies. Moccasin slippers are just as described.
4 października 2023
Odpowiedź od The Small Home
Thank you Claire, as a small independent we are really grateful for your support! Glad you like our slippers X
Luxury slippers
Decided to treat myself to some new slippers and wanted something a little special. Hard to decide which to go for with so many lovely designs. I was over the moon with my choice, the best pair of slippers I have ever bought by far! Thank you
3 października 2023
Opinia niezależna
Odpowiedź od The Small Home
Hi Kelley, thank you for your review, we always love hearing from happy customers - there's no better recommendation! Do spread the word amongst your friends and family! As a small independent brand, we really appreciate your support. Gabe x
Luxury slippers treat
Decided to treat myself to some luxury slippers from The Small Home. It was hard to decide which design to go for & I am over the moon with mine. Arrived super quick, beautifully packaged & by far the best slippers I have ever owned!
3 października 2023
Opinia niezależna
Odpowiedź od The Small Home
Hey Kelley we agree we have left the difficult bit to our customers - choosing their favourites! Delighted you love our slippers and appreciated the speed of service. Thank you for taking the time to leave a review. Gabe x
Sheepskin Mules
This is the third pair of sheepskin mules that I have ordered from The Small Home over the past few years. They are warm and cosy, true to size, I love them.
8 września 2023
Odpowiedź od The Small Home
We love a repeat customer at The Small Home! So glad you are happy with our slippers X
Repeat purchase
I'd already purchased a sheepskin rug a few years ago, so another buy fell just perfect and in the sale!
7 września 2023
Odpowiedź od The Small Home
Hi Sandra, delighted you are pleased with your repeat purchase rug, as well as the service you received from The Small Home. Thanks for taking the time to share this feedback. Gabe x
Odpowiedź od The Small Home
So glad you think our slippers are amazing! Enjoy x
My daughter loved her gift
My daughter loved her gift. She was completely thrilled with every aspect of the slipoers
28 sierpnia 2023
Odpowiedź od The Small Home
Delighted our slippers made a great gift for your daughter. Slippers make a lovely gift and they can be enjoyed every day X
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