The Small Home Recenzje 

347
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Delivery was very quick, I love my new gilet it is exactly what I’ve been looking for. Am already wearing it (Scottish summer!) it will be a brilliant layering piece although the year. Everyone should... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The Small House has a fantastic team of really helpful, considerate staff. They've excelled themselves in every which way, from their gorgeous products to their prompt communications to their custom... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have bought several item's from The Small home and the quality of every item I have bought is excellent! This company is defenetly one my favourites,I hope you can expand your range over time becau... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

So pleased with the set of cinnamon bark candle houses I purchased. They are beautiful! I have ordered several things over the past few years and think your selection is wonderful (quilt, sheepskin th... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z wyposażeniem domowym

Napisane przez firmę

Slow + Mindful + Sustainable The Small Home is a capsule collection of beautifully crafted lifestyle, clothing and interior pieces, each as individual as the talented people who make them.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

347 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(347)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 53

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Lovely website and I I really like that…

Lovely website and I I really like that they're a small business who are ethically minded and trying to reduce waste. My order came quickly and was well packaged and all the correspondence is warm toned and friendly

6 stycznia 2025
Opinia niezależna
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Odpowiedź od The Small Home

Thank you for your lovely feedback Siobhan, being ethically minded and sustainable is at the heart of what we do. We really appreciate you taking the time to share xx

Oceniono na 5 z 5

Wool gilet

Wool gilet, lovely quality and competitively priced, smooth transaction. Highly recommend and trustworthy company.

13 stycznia 2025
Opinia niezależna
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Odpowiedź od The Small Home

Thank you so much for your feedback Ingrid, your support is really appreciated. With best wishes from, The Small Home Team xx

Oceniono na 5 z 5

Beautiful product and lots of care…

Beautiful product and lots of care taken in packaging and postage. Customer service is brilliant and sizing information is very helpful. Have bought multiple pairs of slippers and been gifted them also. Never disappointed.

1 grudnia 2024
Opinia niezależna
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Odpowiedź od The Small Home

Thank you for your feedback, we are delighted to hear that you love your slippers. We are always happy to provide any additional information or assistance you may require. We care very much about our products and services and it is wonderful to hear how much you're enjoying your purchases. With best wishes from, The Small Home Team xx

Oceniono na 5 z 5

Small home is the best

Small home is the best. They went above & beyond to get my order to me on time. Amazing customer service.

14 listopada 2024
Opinia niezależna
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Odpowiedź od The Small Home

Thank you for your lovely feedback Emma, we are so lucky to be supported by such wonderful customers xx

Oceniono na 5 z 5

beautiful rugs

Bought a couple of beautiful rugs - equally as good as advertised & excellent service

20 grudnia 2024
Opinia niezależna
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Odpowiedź od The Small Home

Thank you for taking the time to feedback Hilary, we are very happy to hear that you love your new rugs. With best wishes from, The Small Home Team xx

Oceniono na 5 z 5

My items far exceeded my expectation.

My items far exceeded my expectation.

4 grudnia 2024
Opinia niezależna
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Odpowiedź od The Small Home

Thank you for taking the time to share with us Jamilla, we are so happy to hear that you love your purchases and we really appreciate your support. With best wishes from, The Small Home Team xx

Oceniono na 1 z 5

Very Disappointed, Avoid!!

I placed an order for a pair of Aperol slippers for a Christmas gift. After trying them on it was apparent that they were much smaller than the stated size. Be warned that as many of the other reviews say the sizing guide is very misleading!

I requested an exchange for the next size up but after sending them back they were deemed unsaleable.
Considering the slippers were only tried on for size it is concerning that the sole material had degraded in such a way that they were unsaleable!

The quality of the slippers does not match their premium price point. I had high hopes for their products based on the online presentation and claims of being ‘handmade by small-scale artisans’ however on receiving the slippers I could tell the craftsmanship and materials were of inferior quality, for example the sparing amount of glue used to attach the sheepskin trims and the overly large stitching holes in the soles.

My experience was managed badly by their customer service and I was met with a stone walled response.
Unhelpful and poor form for a small business, expected much better. Spend your money elsewhere, you have been warned!


14 stycznia 2025
Opinia niezależna
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Odpowiedź od The Small Home

Dear Francis,

Thank you for your message. We truly value every customer and take great care in both our products and service. We aim to provide detailed sizing and fit information on our website, and for those who contact us directly, we always offer a personal response — whether by email or phone.


Our slippers are handmade using traditional Polish techniques, crafted from natural leather. As with all leather-soled footwear, they do develop marks with wear, which is a natural characteristic of the material. To help customers ensure a good fit before committing, we recommend trying them on a clean, carpeted surface.


Upon receiving your return, we found significant wear on the soles. As per our returns policy, items must be in a re-saleable condition. We shared comparison photos with you and responded to your enquiry within 24 hours, offering to return the slippers to you. Once confirmed, we sent them back promptly. Had the slippers been in a re-saleable condition, we would have processed your exchange straight away.


We’re sorry this wasn’t the outcome you had hoped for, but we appreciate your feedback and wish you all the best.


Warm wishes,

The Small Home Team

Oceniono na 5 z 5

My annual gift to self

My annual gift to self! Love the products, in particular the slippers. beautifully made, beautiful in style - a touch of luxury on these cold winter mornings. Great service from UX on the site, through to speed of delivery.

30 grudnia 2024
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Odpowiedź od The Small Home

Hello Michelle, thank you so much for leaving us such a lovely review. We are very happy to hear that you love our products and agree that a touch of luxury (and warm feet) are essential on these cold mornings. We work hard to provide good customer service and wonderful products that we hope you will enjoy. Thanks once again and best wishes from The Small Home Team xx

Oceniono na 5 z 5

Beautiful sheepskin

Beautiful sheepskin, colour, quality and arrived well packaged and in great time. A good company and caring customer service. Recommend.

25 listopada 2024
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Odpowiedź od The Small Home

Anna-Marie, thank you so much for this wonderful review. This makes us very happy! Wishing you a wonderful, cosy Christmas. ❤️

Oceniono na 5 z 5

The small house made a mistake

The small house made a mistake - I received the wrong order - BUT - they called me ( a real person!) and quickly and easily sorted it out - no fuss.
i really appreciate the hands on personal touch - rare these days. Oh - and the cushion was perfect too.

25 listopada 2024
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Odpowiedź od The Small Home

I'm so sorry that we made a mistake Emma 🤦🏽‍♀️... but delighted to hear that we made up for it and that youre a happy customer! ❤️

Oceniono na 5 z 5

Great slippers

Lovely pretty little slippers

25 listopada 2024
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Odpowiedź od The Small Home

I'm so pleased that you're happy! Thank you for making the time to write this review at such a busy time of year! ❤️

Oceniono na 5 z 5

Having placed the order over the…

Having placed the order over the weekend our package arrived early in the week neat and tidy and all in good order.
It's a present so hopefully we will be delighted with the contents!!

25 listopada 2024
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Odpowiedź od The Small Home

That's wonderful to hear, Kevin! I hope the recipient enjoys their gift. Thank you for taking the time to share your thoughts and for supporting The Small Home.

Oceniono na 5 z 5

Slipper satisfaction

My daughter requested another pair of your slippers for Christmas. This will be her present three years running so I’m guessing she is pleased with them!

30 października 2024
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Odpowiedź od The Small Home

What a lovely review Shona! Thank you so much for sharing it with us! ❤️

Oceniono na 5 z 5

The Small Home is simply perfect

The Small Home is simply perfect - wonderful slippers that not only look good and feel amazing they also stand the test of time. From delivery with such beautiful packaging through to day to day wear I cannot recommend more highly x

25 października 2024
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Odpowiedź od The Small Home

Victoria, thank you so much for writing such a wonderful review! We are so delighted to hear that you love what we do. We are very lucky to have such wonderful customers! ❤️

Oceniono na 5 z 5

My slippers are gorgeous and warm.

My slippers are gorgeous and warm.
Been searching for such perfection for many years.

Too many other companies claim their sheepskin slippers are pure, when in fact they are not - synthetic insoles etc.

I was initially worried I had ordered the wrong size, as they were rather snug, but after watching the video online, I worked in my slippers and they are a perfect fit.

I am over the moon 🌙

25 września 2024
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Odpowiedź od The Small Home

Thank you so much for writing this wonderful review Meredith! ❤️

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