The Small House has a fantastic team of really helpful, considerate staff. They've excelled themselves in every which way, from their gorgeous products to their prompt communications to their custom... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Delivery was very quick, I love my new gilet it is exactly what I’ve been looking for. Am already wearing it (Scottish summer!) it will be a brilliant layering piece although the year. Everyone should... Zobacz więcej
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So pleased with the set of cinnamon bark candle houses I purchased. They are beautiful! I have ordered several things over the past few years and think your selection is wonderful (quilt, sheepskin th... Zobacz więcej
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I have bought several item's from The Small home and the quality of every item I have bought is excellent! This company is defenetly one my favourites,I hope you can expand your range over time becau... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Slow + Mindful + Sustainable The Small Home is a capsule collection of beautifully crafted lifestyle, clothing and interior pieces, each as individual as the talented people who make them.
Dane kontaktowe
London, Zjednoczone Królestwo
- www.thesmallhome.co.uk
4,7
Doskonała
350 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Really good quality slippers and…
Really good quality slippers and service. Size up though!
3 maja 2023
Odpowiedź od The Small Home
Thanks for your feedback on the quality of our slippers and service Kyla X
Odpowiedź od The Small Home
Glad we could help resolve this issue. Thanks for sharing your feedback.
Really positive experience with TSH
Really positive experience with The Small Home. I had to exchange some emails (with Anna) regarding my order and the communications were timely, friendly and helpful. The rug and candle I bought are both beautiful.
30 kwietnia 2023
Opinia niezależna
Really super slippers
Really super, cosy slippers. Absolutely love the design . Arrived quickly. They come up slightly on the small side but do stretch a little as you wear them. Thrilled.
2 kwietnia 2023
Odpowiedź od The Small Home
We love a thrilled customer - thanks for sharing and enjoy your slippers!
Product lovely but even though I sized…
Product lovely but even though I sized up as advised, the slippers were way too small so I’ve had to return them.
24 marca 2023
Odpowiedź od The Small Home
So sorry to hear this Lindsay. ☹️ We do recommend a comfortably snug fit for our slippers as the sheepskin does give and stretch with wear. This wear-in process lasts just a couple of days.
Odpowiedź od The Small Home
Thank you for this lovely review Elaine! 😊
Wonderful bag and fast delivery
Not only is the bag absolutely beautiful but it arrived very quickly. It’s a great size to throw everything in but not so big it flaps around. The finish is perfect and the colours are distinct but subtle. Very happy!
22 marca 2023
Odpowiedź od The Small Home
Delighted you love your new bag - isn't it wonderful to find something beautiful and useful. Thanks for sharing your feedback X
Great products, great customer care
Genuinely truly delighted with the customer support and products from The Small Home. I can’t recommend them highly enough. The customer support was fantastic, they went out of their way to help me. My Wayuu bag is amazing and the I’m pleased with my other purchases too. Fantastic company.
7 marca 2023
Opinia niezależna
Odpowiedź od The Small Home
Hi Kate, delighted you are happy with your Wayuu bag and so pleased that you felt looked after on your customer journey. We aim to make every step of shopping with us really enjoyable. Thanks for taking the time to share your feedback, it really supports independent brands and please do tell your friends - word of mouth recommendations are invaluable! Thanks again Kate, Gabe x
Odpowiedź od The Small Home
Thank you. So glad you are happy with your purchase and delivery.
So good - second pair
This is the second pair of slippers I have bought from The Small Home because I love them. So comfy and warm as well as stylish. I’ll buy another once I wear these out.
13 marca 2023
Odpowiedź od The Small Home
Always very happy to hear from a repeat customer Claire. Thank you for sharing that not only have you have bought again, but you intend to keep buying with us in the future! This is lovely feedback for an independent brand. The Small Home x
Love the products and great delivery xx
3 marca 2023
Odpowiedź od The Small Home
Thanks for your feedback Felicity, so glad to hear you are happy with everything. The Small Home x
Beautiful Grey and Purple slippers
Beautiful Grey and Purple slippers. Soooo cosy. Not for wearing outside as just a soft leather sole. Great purchase. I love that I don't leave tread marks on the carpets now.
26 lutego 2023
Odpowiedź od The Small Home
Delighted that you like both the look and feel of your cosy new slippers. Thanks for sharing your experience with us. (And if you want indoor shoes that you can also wear outside, try our shearling-lined leather slides, they have a rubber sole for outdoor use!)
Great service and lovely products
26 lutego 2023
Odpowiedź od The Small Home
Thanks Sam, we really appreciate you taking the time to share your experience of shopping with The Small Home!
The sizing is all wrong
The sizing is all wrong
The sizing is all wrong
These were my only birthday present and they didn’t fit. I’m normally a 5.5 and my boyfriend bought a 6. They were more like a size 4. I paid to exchange them to a 7. But they’re still too small. I didn’t want to pay again for an exchange so now they are gathering dust as too painful to wear.
On their website they say to opt for the next size up but It’s ridiculous to ask your customers to do such a thing, especially when you don’t offer free exchanges. Just change your sizing.
I’m very disappointed
10 maja 2022
Opinia niezależna
Odpowiedź od The Small Home
Hi Tara,
Thanks for your feedback. I can see that this review posted in March 2023, relates to a purchase made in May 2022.
Our returns & exchanges period is 30 days. We would have been happy to help had you been in touch within this period. However, even allowing for the flexibility of goodwill, raising an issue 10 months after purchase is too long a gap to resolve this. I do hope you understand.
You also say your slippers are too painful to wear. As our slippers comprise of softest sheepskin uppers and firm leather soles, which quickly soften with wear, I am not sure to suggest what could be causing pain.
We are sorry you have had trouble with the slipper sizing and have noted all your feedback on this. Thank you for taking the time to share it with us.
The Small Home
The personal care to size confirmation…
The personal care to size confirmation followed by the beautifully curated and crafted products.
24 lutego 2023
Odpowiedź od The Small Home
Hi Jennifer, so glad that we were able to offer confirmation on sizing - we are always happy to help on any issues either via email info@thesmallhome.co.uk or via DM on Instagram. And delighted you like the products too. Thanks for sharing your positive experience, it's so supportive to a small business. Gabe
Odpowiedź od The Small Home
Hi Tina, thanks for taking the time to share your experience of The Small Home products and service. We are really glad you felt it was 5 star experience! Gabe x
Beautiful items & fantastic customer service!
I always try to buy from smaller companies & the small home has such beautiful items.
Fantastic customer service from Gabe.
Would highly recommend.
7 lutego 2023
Opinia niezależna
Odpowiedź od The Small Home
Hi JC, delighted to read your review and happy I was able to help. Taking time to share your feedback is so supportive to small independent brands, as is shopping with them. You have made our Monday! Thank you. Gabe x
Lovely business
Lovely website. Smooth purchase and delivery. I loved the follow-up email about caring for your slippers.
25 stycznia 2023
Odpowiedź od The Small Home
Thanks for your lovely feedback Rose. Our slippers are built to last and our follow up email is simple ways to show them some TLC! So glad you liked it. Anything you feel we can add to it - let us know! Gabe x
I am a repeat customer and always an…
I am a repeat customer and always an amazing experience! Absolutely adore my new leather slipper addition, already had a shearling pair and now wen for a pink and gold number with stars and they are just stunning! Will go wonderfully with a pair of jeans in spring and summer as for now using them indoors. Wonderful bath mat too, all very well made and if a high quality. Again, a pair of slippers I had for years are still going!
27 stycznia 2023
Opinia niezależna
Odpowiedź od The Small Home
Your lovely review has really made our day! You are our favourite sort of shopper - a repeat customer who is delighted with the high quality of our products and also appreciates the experience of shopping with us AND who writes a review totally unprompted! Thank you. And do enjoy your KPOW leather slippers - they will definitely put a spring in your step this year!
Excellent experience
I'm so pleased with my new slippers. Exactly as described on the website - beautifully soft, so comfortable and far prettier than anything I've had before. Customer service and delivery both excellent. No hesitation in recommending.
2 stycznia 2023
Opinia niezależna
Odpowiedź od The Small Home
Hi Tanya, delighted you are so pleased with the look and feel of your new slippers and find them comfortable and beautiful. I will also pass your kind comments about the excellent customer service you received back to the team. Thank you for sharing this lovely feedback.
Doświadczenie Trustpilot
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