Irrelevant to write a review so late I suppose, however I faced fraudulent activity from this company. It resulted in a loss of 5k British pounds with no ownership being taken by the company. After 8... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ich bedanke mich recht herzlich für den hervorragenden Service! Wir mussten unsere MasterCard sperren lassen, so dass es uns nicht möglich war, hierrüber die Miete fristgerecht zu überweisen. Frau Li... Zobacz więcej
Reakcja na opinię
Die Abwicklung über Homelike ging wirklich einfach und der erste Kontakt zum Vermieter folgte unmittelbar danach. Die gemietete Wohnung ist für einen Kollegen und er hat sie als "sehr gut" bezeichnet.... Zobacz więcej
Ich bin auf neueste begeistert, in dieser Lokation einen Monat logieren zu dürfen. Die zentrale Lage als erstes. Dann die Möglichkeiten der Mülltrennung in einem Raum, der zugänglich ist mit der Sch... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Homelike is Europe's leading online platform for furnished apartments of 30 days or more helping travellers find a home away from home wherever they are in Europe and the US.
Dane kontaktowe
Brückenstraße 2, 50667, Köln, Niemcy
- +49 221 988 611 88
- support@thehomelike.com
- www.thehomelike.com
3,6
Średnia
3 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Jeg har flere gange forsøgt at få svar…
Jeg har flere gange forsøgt at få svar på spørgsmål om en lejlighed i Malaga. Ingen svarer på spørgsmålene, og det er vel ikke meningen, at man skal reservere før ,an får at vide, hvad man lejer.
13 września 2024
Opinia niezależna
Odpowiedź od Homelike
Kære Flemming,
Vi beklager de frustrationer, du har oplevet i forsøget på at få svar på spørgsmål om en lejlighed i Malaga. Det er vigtigt for os, at alle dine spørgsmål besvares, før du foretager en reservation, og vi beklager, at dette ikke har været din oplevelse.
Send os venligst en e-mail på support@thehomelike.com med detaljerne i din forespørgsel, så vi kan eskalere denne sag og sikre, at du modtager de oplysninger, du har brug for, hurtigst muligt. Vi er forpligtet til at levere klar og rettidig kommunikation og ønsker at sikre, at dine bekymringer bliver fuldt ud adresseret.
Tak fordi du gjorde os opmærksomme på dette problem. Vi værdsætter din tålmodighed, mens vi arbejder på at forbedre vores service.
Med venlig hilsen,
Homelike
Reibungslose, kompetente Buchung
Unsere Buchung lief reibungslos ab, das Apartment ist absolut top und perfekt für unsere Bedürfnisse.
Unsere Ansprechpartnerin, Frau Witte hat uns während des gesamten Buchungsprozess, als auch darüber hinaus stets sehr kompetent begleitet und hat auf alle unsere Anfragen immer sehr schnell reagiert und alle unsere Anfragen beantwortet. Fazit - der Service ist sehr zu empfehlen.
11 września 2024
Opinia niezależna
Odpowiedź od Homelike
Liebe Angela,
Vielen Dank für Ihre hervorragende Bewertung! Wir freuen uns sehr, dass Ihre Buchung reibungslos verlief und das Apartment Ihre Erwartungen vollständig erfüllt hat. Es ist unser Ziel, den Buchungsprozess so angenehm und effizient wie möglich zu gestalten.
Besonders freuen wir uns, dass Sie die Betreuung durch Frau Witte während des gesamten Prozesses als sehr kompetent und reaktionsschnell empfanden. Ihre positive Rückmeldung ist eine wertvolle Bestätigung für uns, dass wir auf dem richtigen Weg sind.
Wir sind dankbar für Ihre Empfehlung und hoffen, Sie auch in Zukunft wieder bei Homelike begrüßen zu dürfen. Wenn es etwas gibt, mit dem wir Ihnen weiterhelfen können oder wenn Sie weitere Rückmeldungen haben, zögern Sie bitte nicht, uns unter support@thehomelike.com zu kontaktieren.
Vielen Dank nochmals für Ihr Vertrauen in Homelike und für Ihre Zeit, diese Erfahrung zu teilen.
Mit freundlichen Grüßen,
Homelike
Beschreibung stimmt mit Apartment überein.
Das Apartment wurde wie beschrieben vorgefunden; die Übernahmeinfos funktionierten perfekt; sehr ruhige Lage des Apartments.
10 września 2024
Opinia niezależna
Odpowiedź od Homelike
Lieber Wolfgang,
Vielen Dank für Ihre 5-Sterne-Bewertung und dafür, dass Sie sich die Zeit genommen haben, Ihre positiven Erfahrungen zu teilen. Es freut uns sehr zu hören, dass das Apartment Ihren Erwartungen entsprach und die Beschreibungen genau waren. Wir sind stolz darauf, dass die Übernahmeinformationen reibungslos funktioniert haben und die ruhige Lage des Apartments zu einem angenehmen Aufenthalt beigetragen hat.
Wenn Sie weitere Unterstützung benötigen oder Feedback für uns haben, zögern Sie bitte nicht, uns unter support@thehomelike.com zu kontaktieren. Wir freuen uns darauf, Ihnen auch in Zukunft einen exzellenten Service zu bieten.
Beste Grüße,
Homelike
Dissatisfaction
Hello,
The apartment assigned to my daughter, Capucine Barale, is not the one we booked on your platform. Many things are not working. I have notified the sales team but we still haven't had a visit from a technician to fix the problem. What's more, the bedding is in very poor condition and we're asking for it to be changed. The services are not up to the rent.
1 września 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Elisabeth,
We apologize for the issues you and your daughter, Capucine, have encountered with the apartment not matching what was booked, along with the condition of the amenities and the bedding. This certainly falls short of our commitment to providing high-quality service and accommodation.
Please rest assured that we take your concerns seriously. We want to address and resolve these issues immediately. Could you please send us an email at support@thehomelike.com with your booking details and any correspondence you’ve had with our sales team? We will prioritize getting a technician to visit the apartment as soon as possible and ensure that the bedding and any other deficiencies are promptly rectified.
Thank you for bringing these matters to our attention. We are committed to making sure that the remainder of your daughter’s stay is comfortable and meets our standards.
Best regards,
Homelike
Every details are correct in shown…
Every details are correct in shown Homelike site
5 września 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Selçuk Okta,
Thank you for your excellent 5-star review! We're delighted to hear that you found all the details on the Homelike site accurate and reliable. We strive to ensure that our listings are as transparent and detailed as possible, providing our guests with a clear understanding of what to expect from their accommodations.
Your feedback is very encouraging and motivates us to continue maintaining high standards of accuracy and reliability in our service. If there’s anything more we can do for you or if you have any further feedback, please don't hesitate to reach out to us at support@thehomelike.com.
Thank you again for choosing Homelike, and we look forward to serving you again in the future!
Best regards,
Homelike
- Easy und unkompliziertes Check-in
- Easy Check-in, auch früher als geplant
- sehr gute Begleitung und Führung durchs Haus
- bei Fragen stets schnelle Rückmeldung
6 września 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Katja,
Thank you for your 4-star review and for sharing your positive experience with the check-in process and our support during your stay. We're pleased to hear that you found the check-in straightforward and accommodating, even allowing for an earlier than planned arrival.
We're also glad that the guidance through the property met your expectations and that our team was responsive to your inquiries promptly. At Homelike, we aim to provide excellent customer service, ensuring that all aspects of your stay are as comfortable and seamless as possible.
If there's anything more we can do to enhance your experience or if you have any further feedback, please don't hesitate to contact us at support@thehomelike.com. We value your input and look forward to the opportunity to serve you again, aiming for that 5-star experience next time!
Best regards,
Homelike
Habe storniert und meine kaution nie…
Habe storniert und meine kaution nie zurückerhalten, obwohl ich die Kündigung fristgerecht eingereicht habe.
31 lipca 2024
Opinia niezależna
Odpowiedź od Homelike
Liebe Katharina,
wir entschuldigen uns aufrichtig für das Problem, dass Sie trotz einer rechtzeitigen Stornierung Ihre Anzahlung zurückerhalten haben. Dies ist sicherlich nicht die Erfahrung, die wir unseren Kunden wünschen, und wir verstehen die Frustration, die diese Situation verursacht hat.
Um die Angelegenheit umgehend zu klären und sicherzustellen, dass Sie Ihre Anzahlung so schnell wie möglich zurückerhalten, wenden Sie sich bitte direkt an support@thehomelike.com und teilen Sie uns Ihre Buchungsdaten und jegliche relevante Korrespondenz mit, die Sie bezüglich der Stornierung und der Anzahlung haben. Wir werden diese Angelegenheit umgehend untersuchen und zu Ihrer Zufriedenheit lösen.
Wir wissen es zu schätzen, dass Sie uns auf dieses Problem aufmerksam gemacht haben, und wir werden uns bemühen, es zu beheben. Wir wissen Ihre Erfahrung zu schätzen und hoffen, dass wir die Angelegenheit schnell für Sie lösen können.
Wir danken Ihnen für Ihre Geduld und freuen uns darauf, bald von Ihnen zu hören.
Mit freundlichen Grüßen,
Homelike
Great apartment
Great apartment, friendly landlord and stuff. Got all equipments. Easy check-in.
8 września 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Shi F,
Thank you for your fantastic 5-star review! We're thrilled to hear that you had a great experience with the apartment and found the landlord and staff to be friendly and accommodating. It's wonderful to know that the apartment was well-equipped and that the check-in process was easy and straightforward.
At Homelike, we strive to ensure that our clients have a seamless and enjoyable experience, and it sounds like we were able to meet those goals during your stay. If there’s anything more we can do for you or if you have any further feedback, please don't hesitate to reach out to us at support@thehomelike.com.
We appreciate your positive feedback and look forward to the opportunity to serve you again in the future!
Best regards,
Homelike
Everyone was very nice and responded…
Everyone was very nice and responded accordingly. The apartment is clean and exactly like the pictures shown.
8 września 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Robert,
Thank you for your excellent 5-star review! We're delighted to hear that you found our team to be responsive and pleasant, and that the apartment met your expectations in both cleanliness and appearance. Ensuring our listings accurately reflect the actual accommodations is crucial, and your feedback confirms that we are achieving this goal.
We appreciate your positive comments and are thrilled that your experience was so satisfying. If there’s anything more we can do for you or if you have any additional feedback, please don't hesitate to reach out to us at support@thehomelike.com.
Thank you again for choosing Homelike, and we look forward to welcoming you back in the future!
Best regards,
Homelike
Seriöse Abwicklung
Seriöse Abwicklung, zeitnahe Beantwortung von Fragen, Schlüsselübergabe wie besprochen
1 września 2024
Opinia niezależna
Odpowiedź od Homelike
Liebe Susanne,
Vielen Dank für Ihre hervorragende 5-Sterne-Bewertung und für das positive Feedback zur Abwicklung Ihres Aufenthaltes bei Homelike. Es freut uns sehr zu hören, dass Sie mit der Seriosität unserer Abwicklung, der zeitnahen Beantwortung Ihrer Fragen sowie der reibungslosen Schlüsselübergabe zufrieden waren.
Wir bemühen uns stets, unseren Kunden einen transparenten und effizienten Service zu bieten, und Ihr Feedback bestätigt, dass wir diesen Anspruch erfüllen. Wenn Sie weitere Fragen haben oder zukünftig erneut Unterstützung benötigen, zögern Sie bitte nicht, uns unter support@thehomelike.com zu kontaktieren. Wir stehen Ihnen gerne zur Verfügung und freuen uns darauf, Ihnen auch in Zukunft einen exzellenten Service zu bieten.
Vielen Dank, dass Sie sich für Homelike entschieden haben, und wir freuen uns darauf, Sie auch in Zukunft unterstützen zu dürfen.
Mit freundlichen Grüßen,
Homelike
Comfortable for students, quite place
The prize per month is higher than what's written on the platform but still ok. The apartment is fully equipped with tool to cook and eat. Also the room is very nice , there are two bathrooms but the apartment is for 5 people, not mentioned in the platform
1 września 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Letizia,
Thank you for your 4-star review and for sharing details about your experience. We're pleased to hear that you found the apartment comfortable and well-equipped, especially as a student looking for a quiet place to stay.
However, we apologize for any discrepancies regarding the pricing and the details about the number of bathrooms relative to the number of occupants, which were not clearly mentioned on our platform. Your feedback is invaluable as it helps us improve our accuracy and transparency. We will take immediate steps to ensure that our listings are more detailed and reflective of the actual conditions and costs.
If there’s anything more we can do to assist you or if you have any further feedback, please don't hesitate to contact us at support@thehomelike.com. We appreciate your understanding and look forward to making your experience even better in the future.
Best regards,
Homelike
It was okay
It was okay, the only thing that wasn't clear is to how to reduce the lenght of the contract. I tried via Homelike UI but nothing happened, I had to reach out support and after a week of back and forth we were able to set a new contract termination date
8 września 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Andrew,
Thank you for your 4-star review and for taking the time to share your experience. We're glad to hear that your overall stay was satisfactory, but we apologize for the difficulties you encountered regarding adjusting the length of your contract through our platform.
We understand that clear and efficient processes are crucial, and it seems we fell short in providing a smooth experience in this area. We appreciate your patience as you worked with our support team to resolve the issue. Your feedback is crucial in helping us improve our user interface and support responsiveness.
We will take your comments into serious consideration to enhance our platform's functionality, ensuring that future adjustments to contract terms are more straightforward and user-friendly. If there’s anything more we can do for you or if you have any further feedback, please don't hesitate to reach out to us at support@thehomelike.com.
Thank you again for choosing Homelike, and we hope to provide a more seamless experience in your future interactions with us.
Best regards,
Homelike
Reliable communication, helpful info about apartment
The Homelike team were really prompt and reliable with email communications, within 2 days of submitting my request I'd had my booking confirmed. The info about the apartment and the photos were all accurate and helped to make an informed booking choice.
7 września 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Callum,
Thank you for your excellent 5-star review! We are thrilled to hear that you had a positive experience with our communication and found the information about the apartment to be accurate and helpful. At Homelike, we strive to ensure that all our interactions are prompt and reliable, and that our listings provide clear and precise details to assist our clients in making informed decisions.
Your feedback is greatly appreciated as it encourages us to continue delivering high-quality service and maintaining accurate listings. If there’s anything more we can do for you or if you have any additional feedback, please don't hesitate to reach out to us at support@thehomelike.com.
Thank you again for choosing Homelike, and we look forward to assisting you in the future!
Best regards,
Homelike Team
Arrivée à Paris dans un contexte…
Arrivée à Paris dans un contexte d'urgence (signature de mutation la veille du départ, hôpital inconnu, impossibilité de m'engager à distance sur la seule fois de photos et sur du long terme dans un contexte de JO.
Après avoir chercher des apparthotels proche de mon nouveau lieu de travail, c'est vers Booking, AirBnB, Wunderflats et autre que je me suis tournée.
Appartement sale à l'arrivé, nettoyé en moins de12h, toujours une personne physique pour quelque aide que ce soit. Facilité d'accès à l'appartement et clé numérique. Plateforme TRES réactive. Merci sincérement pour votre disponibilité, votre compréhension, votre aide et votre intervention en temps et en heure. A Diop Amalric.
30 sierpnia 2024
Opinia niezależna
Odpowiedź od Homelike
Cher Diop Amalric,
Merci beaucoup pour votre excellent commentaire 5 étoiles et pour avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis de savoir que, malgré les difficultés initiales rencontrées à votre arrivée, notre équipe a été en mesure de répondre rapidement à vos besoins, en assurant un nettoyage efficace de l'appartement et en vous offrant une assistance continue tout au long de votre séjour.
Nous savons à quel point il est important de se sentir soutenu, en particulier lorsque l'on arrive dans un nouvel endroit dans des circonstances urgentes. Votre reconnaissance de la réactivité de notre plateforme et de l'efficacité de notre service clientèle nous touche profondément et nous motive à continuer à offrir une expérience exceptionnelle à tous nos hôtes.
Si vous avez d'autres commentaires à partager ou si nous pouvons faire quoi que ce soit pour vous aider à l'avenir, n'hésitez pas à nous contacter à l'adresse support@thehomelike.com. Nous sommes là pour vous aider et nous nous réjouissons de vous servir à nouveau.
Nous vous remercions à nouveau pour votre confiance et vos paroles aimables.
Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées,
Homelike
Review
I am quite disappointed with the apartment. The shower curtain in the bathroom is absolutely disgusting and too short, so it hangs very uncomfortably. This is not the case in the photos on the website. The photos also show a terrace that is not part of the apartment. And the photos do not show how small the rooms really are. Also, there are not enough cleaning utensils in the apartment, no vacuum cleaner, no cleaning cloths, no kitchen towels. If you rent an apartment that guests must clean to a large extent, you must provide these basic materials! For these reasons, I would like to request a reduction of the rent for the month of October and pay only 300.- EUR instead of 423.- EUR. (Because the month of September has already been paid).
5 września 2024
Opinia niezależna
Odpowiedź od Homelike
Dear MGlausen,
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you've encountered with the apartment, particularly concerning the discrepancies between the listing photos and the actual conditions of the apartment. It's important to us that our listings accurately represent what guests can expect, and it's clear we fell short in this instance.
We have already initiated contact with the landlord to address the problems you've mentioned, including the condition of the shower curtain, the misrepresentation of the terrace, and the lack of adequate cleaning supplies. We understand the importance of these details in ensuring a comfortable stay and are committed to resolving these matters promptly.
We also acknowledge your request for a rent reduction for October. While we discuss the ongoing issues with the landlord, we will consider your request and aim to find a fair resolution. We appreciate your patience as we continue to work through these issues to improve your experience.
Thank you again for bringing these matters to our attention. We value your input and are dedicated to enhancing our services. If there's anything more you need or further details you wish to discuss, please don't hesitate to reach out to us at support@thehomelike.com.
P.S., We love your illustrations, especially your 2021 happy new year greeting cards! They are indeed super cute, and it's great to see such creativity.
Best regards,
Homelike
Daniel Fernandes was very professional, but...
Daniel Fernandes was very helpful and polite. His replies were prompt and accurate. It was a last minute book and he did everything to accomplish the task I had.I did not see any difference in their website with other websites but this company does not charge the tenant a commission. This is an update almost two months I left the apt. The owners of the apt in manetstrasse 78, who do business with the Homelike company still owe me the deposit! Fernandes and Homelike did not respond to any of my messages.
4 września 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Georgios,
Thank you for taking the time to leave us a 5-star rating! We're thrilled to know that you had a positive experience with Homelike. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.
If there's anything specific about your experience that stood out or if you have any feedback to share, we would love to hear more about it. Your insights help us to continuously improve our services. Please feel free to reach out to us at support@thehomelike.com with any details you would like to share or if there's anything more we can do for you in the future.
Thank you again for choosing Homelike, and we look forward to the opportunity to serve you again!
Best regards,
Homelike
Homelike great customer service
Homelike has great customer service and I would like to mention one of their members for outstanding customer service: Melanie Witte. I had a special case that I needed to get my money reimbursed as soon as possible. She reached out to me and pushed my ticket and within hours, i had every cent back.
Customer service like this is what makes me return to them for future occasions.
3 września 2024
Opinia niezależna
Odpowiedź od Homelike
Dear David,
Thank you for your glowing 5-star review! We are thrilled to hear about your positive experience with our customer service, particularly with Melanie Witte. It's wonderful to know that she was able to assist you efficiently with your reimbursement and ensure a speedy resolution to your special case.
At Homelike, we strive to provide exceptional service that not only meets but exceeds our clients' expectations. Melanie's dedication is a great example of our commitment to customer satisfaction, and we will make sure to pass along your kind words to her.
We are grateful for your feedback and are delighted that experiences like these make you choose Homelike for your future needs. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out to us at support@thehomelike.com.
Thank you for choosing Homelike, and we look forward to serving you again!
Best regards,
Homelike
I recently had the pleasure of staying…
I recently had the pleasure of staying at Am Weidenbruch 15A in Berlin, and I couldn't be more satisfied with my experience. From the moment I arrived, the space felt like a home away from home. The property is impeccably clean, well-maintained, and thoughtfully decorated, creating a warm and inviting atmosphere.
The amenities provided were top-notch, catering to all my needs. The kitchen was fully equipped, making meal preparation a breeze, and the living area was cozy, perfect for unwinding after a long day. The bedroom was comfortable, with a bed that ensured restful sleep every night.
One of the highlights of my stay was the hospitality of the hosts. They kindly invited me to join them for breakfast on weekends, which was such a thoughtful and welcoming gesture. These mornings were delightful, offering delicious food and great conversations, making me feel even more at home.
The property also features a beautiful small garden, which was a lovely spot to relax and enjoy some fresh air. Whether having a morning coffee or unwinding in the evening, the garden added a special touch in my stay.
The location was good —close to Biesdorf Center, and it was quite convenient for exploring Berlin. Additionally, the neighborhood was peaceful and safe, contributing to a very pleasant stay.
Communication with the host was seamless. They were responsive, accommodating, and genuinely interested in ensuring that I had everything I needed for a comfortable stay. Any questions were promptly addressed, which I greatly appreciated.
Overall, my month-long stay exceeded my expectations, and I highly recommend this property to anyone looking for a comfortable and convenient rental experience in Berlin. I would not hesitate to book this place again in the future.
12 sierpnia 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Tiana,
Thank you for your wonderful 5-star review and for taking the time to share such a detailed account of your experience at Am Weidenbruch 15A in Berlin. We are thrilled to hear that the property met all your expectations and that you felt at home throughout your stay.
It’s fantastic to know that the cleanliness, amenities, and decor contributed positively to your comfort and enjoyment. The hospitality shown by your hosts sounds truly exceptional, and we're delighted that their personal touches, including the weekend breakfasts, added so much value to your experience.
Your appreciation for the peaceful garden and the convenient location near Biesdorf Center highlights what we strive to offer at Homelike: a seamless and enjoyable living experience that feels both welcoming and functional. We're also pleased to hear that the communication with your host was seamless and responsive, which is crucial in making a stay perfect.
We look forward to having the opportunity to host you again should you return to Berlin or require accommodation in other cities. If there's anything more we can assist you with in the future, please don’t hesitate to reach out to us at support@thehomelike.com.
Thank you again for choosing Homelike, and for your high recommendation. We wish you all the best in your future travels!
Best regards,
Homelike
Very bad experience
I checked in on Monday, August 26th and I noticed that I had only how water (becoming hotter and hotter as the water was flowing). I reported this immediately and one week later the issue is still there, I’m not getting any update from the company and I paid to have an apartment where I cannot even have a proper shower.
Additionally, the apartment is not sufficiently clean (especially on the floor).
I’m having a terrible experience, nobody replies to my emails and I call every day but nothing changes and nobody proposed alternative (like another apartment or location).
2 września 2024
Opinia niezależna
Odpowiedź od Homelike
Dear Beatrice,
We are truly sorry to hear about the difficulties you've been experiencing with your apartment, including the issues with hot water and cleanliness. This is certainly not the standard of service we aim to provide at Homelike, and we understand the frustration and discomfort these problems have caused.
We take your concerns very seriously and want to address them immediately. It is concerning that you have not received timely updates or effective communication from our team, and we apologize for this oversight.
Please provide us with your booking details at support@thehomelike.com so we can escalate this matter and ensure that it is resolved as quickly as possible. We are committed to finding a satisfactory solution, whether that means repairing the issues promptly or providing alternative accommodation.
Again, we apologize for the inconvenience and the poor experience you have had thus far. We value your feedback and are determined to improve the situation and restore your satisfaction with our service.
Thank you for bringing these issues to our attention, and we look forward to resolving them promptly.
Best regards,
Homelike Customer Support Team
Quentin était excellent dans sa…communication, reflexion, thinking out of the box
Quentin était excellent dans sa communication, tres professionnel, il réfléchit avec le client pour trouver les meilleures solutions. Grace a lui je vais placer dans le futur mes autres proprietes (Paris, Geneve) sur Homelike.
2 września 2024
Opinia niezależna
Odpowiedź od Homelike
Cher Sacha,
Nous vous remercions pour votre excellent commentaire 5 étoiles et pour avoir souligné l'excellence du service de Quentin. Nous sommes ravis d'apprendre que vous avez apprécié sa communication et son approche professionnelle, ainsi que sa capacité à faire preuve de créativité pour trouver les meilleures solutions pour vous.
Il est fantastique de savoir que l'assistance de Quentin vous a incité à placer d'autres biens chez nous à l'avenir. Nous nous réjouissons d'avoir vos propriétés à Paris et à Genève sur Homelike, et nous sommes ravis d'avoir l'opportunité de continuer à travailler avec vous.
Nous apprécions vos commentaires et sommes ravis que Quentin ait pu avoir un impact aussi positif. Si nous pouvons faire quelque chose de plus pour vous ou si vous souhaitez nous faire part de vos commentaires, n'hésitez pas à nous contacter à l'adresse support@thehomelike.com.
Nous vous remercions à nouveau d'avoir choisi Homelike et nous nous réjouissons d'un partenariat fructueux avec vos autres propriétés !
Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
Homelike
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.